2014 Cadillac Xts

TL* THE CONTACT OWNS A 2014 CADILLAC XTS. WHILE DRIVING AT APPROXIMATELY 10 MPH IN SNOWY CONDITIONS, THE STEERING WHEEL SEIZED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE IGNITION WAS TURNED OFF AND ON AND THE STEERING RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V409000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 19,500.

THIS VEHICLE IS EQUIPPED WITH A "BLIND SPOT DETECTOR" SYSTEM. THIS SYSTEM FAILS "OCCASIONALLY". THIS CREATES A SAFETY ISSUE IF IT FAILS WHEN I AM TRYING TO CHANGE LANES. THIS HAS HAPPENED AT LEAST ONCE. THIS VEHICLE HAS BEEN IN FOR SERVICE OF THIS ISSUE 4 OR 5 TIMES WITHOUT ANY REPAIR. THE LAST TIME IT WAS IN, I WAS TOLD THERE ARE OTHER OWNERS THAT HAVE THIS PROBLEM AND "CADILLAC IS WORKING ON A FIX". THIS WAS MORE THAN 5 MONTHS AGO AND I HAVE HEARD NOTHING ABOUT A FIX. I WOULD LIKE THIS ISSUE ADDRESSED ON A HIGHER LEVEL.

DRIVING ON INTERSTATE WHEN ENGINE QUIT RUNNING. WAS ABLE TO GET CAR TO SHOULDER OF THE ROAD. AFTER A COUPLE OF MINUTES, CAR STARTED AND RAN FINE. AFTER IT STARTED, I IMMEDIATELY CONTACTED ONSTAR; THEY RAN A DIAGNOSIS ON VEHICLE AND SAID THEY FOUND NO PROBLEMS. I LATER TOOK CAR TO DEALER AND REPORTED THIS STALL. DEALER SAID EVERYTHING CHECKED O.K. *TR

IT IS MAY-BE ABOUT TO HAPPEN - AS A SENIOR CITIZEN - I FEEL MY NEW CAR MAY BE A DANGER TO ME IF I PARK AT A LOCATION OTHER THAN A SAFE PARKING LOT WITH SECURITY. THE CAPLESS FUELING IS NICE BUT NOT WITH A FEATURE TO LOCK. IT CAN BE OPENED EITHER WHILE ALL OTHER DOORS, WINDOWS ARE LOCKED AND SECURED WITH A THEFT DETERRENT SYSTEM. ALL YOU DO IS PUSH THE CAP AND A PRANK OF JUST PUTTING SOMETHING IN MY GAS LINE COULD CAUSE DAMAGE. RESULTING WITH MY NOT STARTING IT AND/OR A DE- DETERRENT TO STOP ME FOR A ROBBERY OR WORSE. I WOULD BELIEVE A HIDDEN TAP TO UN-LOCK THE GAS CAP INSIDE THE CAR FOR ME TO OPEN WOULD BE BETTER. I HAD THIS FEATURE ON A 2010 MAZDA - MIATA I TRADED IN FOR THE PURCHASE OF MY XTS THAT THEY SOLD IN SEVEN DAYS. PLEASE ADVISE AS TO CORRECTING THE ISSUE. *TR

SHORT VERSION: WHILE DRIVING APPROX. 55MPH, REAR BRAKES LOCKED UP. WE PULLED OVER INTO A PARKING LOT AND THE BRAKES WERE SMOKING AND A SMALL FIRE APPEARED ON EACH REAR BRAKE. A PERSON WHO SAW US PULL INTO THE PARKING LOT RAN OVER AND PUT OUT THE FIRE ON EACH BRAKE. LONG VERSION: APPROX. 2-WEEKS PRIOR TO THE ABOVE INCIDENT, THE BRAKE WARNING LIGHT APPEARED ON THE DASH BOARD. I IMMEDIATELY PULLED OVER AND CALLED THE DEALERSHIP AND MADE AN APPOINTMENT. WHEN I RESTARTED THE CAR, THE LIGHT WAS NO LONGER ILLUMINATED. AFTER THE APPOINTMENT, THE DEALER STATED THEY COULD NOT FIND ANYTHING WRONG WITH THE BRAKING SYSTEM. APPROX. 1-WEEK LATER, I WAS PARKED IN A PARKING LOT. I STARTED MY CAR, RELEASED THE PARKING BRAKE, PUT THE CAR IN DRIVE BUT THE CAR WOULD NOT MOVE. IT APPEARED THE BRAKES WERE LOCKED. I CALLED THE ONSTAR SYSTEM, THE RAN A DIAGNOSTIC TEST AND FOUND NO ISSUES. I SHUT THE CAR OFF AND RESTARTED THE CAR AND THE PROBLEM DISAPPEARED. A FEW DAYS LATER, MY WIFE AND I WERE DRIVING IN UP STATE NEW YORK WHEN THE INCIDENT ABOVE OCCURRED. AFTER RETURNING TO OHIO, WE TOOK THE CAR TO THE DEALER WE PURCHASED THE CAR FROM. THEY CALLED YESTERDAY AND SAID THEY REPLACED THE BRAKE PADS BUT FOUND NOTHING WRONG WITH THE BRAKING SYSTEM. AT THIS POINT, WE ASSUME THERE IS A DEEPER PROBLEM WITH THE VEHICLE ELECTRONIC BRAKING SYSTEM AND CURRENTLY NOT ACCEPTING THE CAR BACK. WE HAVE CONTACTED GM AND OUR CASE NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AT 5:15AM, 5/29/14, MY XTS WHILE PARKED IN MY RESIDENCE DRIVEWAY SPONTANEOUSLY CAUGHT FIRE. THE FIRE EMANATED FROM THE ENGINE COMPARTMENT AND DESTROYED THE ENTIRE FRONT 1/2 OF THE VEHICLE. NORTH FARMINGDALE FD RESPONDED AND EXTINGUISHED THE FIRE. NO INJURIES WERE CAUSED. THE NASSAU COUNTY PD AND NASSAU FIRE MARSHALLS OFFICE ALSO RESPONDED AND AFTER A VISUAL AND PHOTO EXAMINATION DETERMINED THAT THE FIRE STARTED IN THE AREA OF THE BRAKE BOOSTER PUMP. CADILLAC HAD ISSUED A RECALL FOR THIS VEHICLE TYPE ON 4/12/14 WITH THE WARNING THAT A DEFECT IN THE BRAKE BOOSTER PUMP COULD CAUSE A FIRE AND IN MY CASE THIS IS EXACTLY WHAT OCCURRED. THE OIL SPILLAGE AND VEHICLE DEBRIS ALSO CAUSED EXTENSIVE DAMAGE TO THE DRIVEWAY RESULTING IN A COMPLETE REPLACEMENT OF THE DRIVEWAY. *TR

S10 DIRECT REPLY EXPRESSING CONCERNS ABOUT THE BRAKING SYSTEM ON HIS 2014 CADILLAC XTS, HIS FOOT CATCHES ON THE NOISE SLEEVE UNDERNEATH THE STEERING COLUMN AND DOES NOT ALLOW THE BRAKE PEDAL TO BE FULLY DEPRESSED. *SMD THE DEALER INFORMED THE CONSUMER, THERE WAS NO FIX FOR THE PROBLEM, AND THEY SUGGESTED THE CONSUMER REMOVE ALL THE WEATHER MATS, AND IF THAT DIDN'T WORK, REMOVE THE REGULAR MATS. THE CONSUMER STATED IT APPEARED TO HELP, BUT IT DID NOT CURE THE PROBLEM ENTIRELY. *JB

WHILE WEARING MY DRESS SHOES FOR CHURCH TODAY (SIZE 13) I PIVOTED MY FOOT FROM THE ACCELERATOR TOWARD THE BRAKE PEDAL AND ENCOUNTERED A SOLID OBJECT THAT PREVENTED ME FROM ACTUATING THE BRAKES. AS I PUSHED HARDER (PRESUMING SOMETHING WAS HOLDING THE BRAKE PEDAL UP) MY SHOE SLIPPED OFF THE SOLID OBJECT AND SLAMMED INTO THE BRAKE PEDAL CAUSING A RATHER ABRUPT STOP. UPON INSPECTION I COULD SEE THE SOLID OBJECT WAS AN AIR VENT WITH A SHARP LOWER EDGE THAT GRABBED MY SHOE. CLEARLY, THERE SHOULD SOME SORT OF GUARD OVER THE SHARP OPENING SO THAT EVEN IN A PANIC STOP WHEN SOMEONE RAISES THEIR FOOT EVEN HIGHER THAN I DID, THE SHOE WOULD EASILY SLIP OFF. *TR