2013 Cadillac Xts

LEFT BRAKE LIGHT REPAIRED NUMEROUS TIMES- UNDER AND AFTER WARRANTY, STILL NOT WORKING. CUE SYSTEM CRACKED POST WARRANTY NOT USABLE, NAVAGATION HAZZARD, BACKUP HAZZARD DOES NOT ALLOW FOR HANDS FREE DRIVING. THIS IS A COMMON ISSUE, SHOULD BE A RECALL AS REPLACEMENT IS VERY COSTLY AND THE PROBLEM REPEATS WITH THE REPLACEMENT ITEM CUE.

THE BATTERY CABLE, SPECIFICALLY THE POSITIVE ONE, DOES NOT CONDUCT THE ELECTRICITY FROM THE FULLY CHARGED BATTERY TO THE STARTED, LEAVING THE CAR TO NOT START, OR TAKE MULTIPLE ATTEMPTS TO START. EVEN THOUGH THE BATTERY IF FULLY CHARGED, THE VOLTS MAKING IT TO THE CARE ARE 9-10 VOLTS. VOLTMETER SUGGESTS THAT THERE ARE 12 VOLTS IN BATTERY, BUT ONLY ABOUT 9 IN THE POSITIVE CABLE. I'M TOLD THIS IS A COMMON ISSUE IN THESE MODELS, AND THAT IT'S DUE TO A LOOSELY WOUND CABLE.

I PURCHASED THIS CAR IN DECEMBER, 2019. THE FIRST PROBLEM IS THAT THEY HAD TO CHANGED THE RADIO. THE SECOND PROBLEM WITH THE CAR IS THAT THE HAZARD 4-WAY FLASHER STOPPED WORKING AND WAS ON PERMANENTLY AND BECAUSE OF THAT IT KILLED THE CAR BATTERY. I CALLED THE CADILLAC DEALER AND THEY TOLD ME TO BRING THE CAR IN. I GIT IT JUMPED START AND TOOK IT IN THAT WAS IN AUGUST, 2020. THEY TOLD ME THE SWITCH WAS NO LONGER GOOD AND NEEDS TO BE CHANGED. IT COST ME OVER $400 TO BE FIXED. ON THE DAY I PICKED UP THE CAR I NOTICED IT A SIGNED ON THE DASH BUT I DID NOT KNOW WHAT IT MEANT BUT THE CAR STARTED TO BOUNCE. THE FOLLOWING DAY I WAS ON MY WAY TO NY FROM NY SO I TOOK LOTS OF HIGHWAY, FROM 287, RT 80 AND SO ON INTO LONG BRANCH, NY. ON MY WAY I ALMOST LOST MY LIFE BECAUSE THE CAR WAS BOUNCING OUT OF CONTROL. I CALLED THE DEALER AND REPORTED WHAT HAD HAPPENED. MATTHEW TOLD ME TO BRING BACK THE CAR TO SEE WHAT HAPPED. I LEFT THE CAR FOR COUPLE OF DAYS I THINK IT WAS 8/28/2020. HE CALLED ME ON 9/1/2020 TO LET ME KNOW THAT THE AIR SUSPENSION CONTROL MODULE HAD FAILED AND IT WOULD COST ME OVER $1700.00 TO BE FIXED. SINCE THAT TIME THE CAR HAS BEEN SITTING IN MY DRIVE WAY AND CANNOT DRIVE BECAUSE I DO NOT HAVE THAT MONEY TO GET IT FIX. THE CAR ONLY HAD 56,000 MILES ON IT AND THAT SHOULD NOT HAVE HAPPEN. DOES THIS CAR HAS A DEFECT AND SHOULD BE RECALLED? I AM PAYING CAR PAYMENT AND INSURANCE FOR A DEFECTED CAR. PLEASE LET ME KNOW WHAT I SHOULD DO HERE. I HAVE UPLOADED THE ODOMETER READING AND THE STATEMENT FROM THE DEALER. THANK YOU

I HAVE A WARNING SERVICE SIDE DETECTION ON MY DIC AND I TOOK IT TO THE CADILLAC DEALERSHIP AND THEY WANT TO CHARGE ME $1500 TO CHANGE A MODULE IN THE REAR BUMPER. THEY KNOW THAT THIS A COMMON ISSUE WITH A LOT OF GM VEHICLES ESPECIALLY CADILLAC. I WANT TO FILE A COMPLAINT AGAINST THIS AND ASK FOR A RECALL BECAUSE I WAS TOLD THAT IF I DON'T FIX THIS ISSUE IT WILL STOP OTHER THINGS IN VEHICLE FROM WORKING LIKE THE BRAKES OR STEERING WHILE DRIVING THE CAR. THIS IS VERY DANGEROUS AND I WISH SOMETHING IS DONE ABOUT THIS BEFORE SOMEONE GETS HURT OVER THIS ISSUE THAT IS WIDELY KNOWN FROM GM. THANK YOU FOR YOUR TIME AND GOD BLESS.

THE CUE SCREEN HAS GONE BLACK FOR THE SECOND TIME WITHIN A YEAR. I INITIALLY THOUGHT IT WAS A DEFECT WITH THE SCREEN ITSELF THE FIRST TIME AROUND. I TOOK IT TO PRESTIGE CADILLAC AND HAD IT REPLACED. EVERYTHING WORKED FINE UNTIL ABOUT 2 WEEKS AGO WHEN IT WENT OUT AGAIN. NOT ONLY DID THE SCREEN GO OUT AGAIN, BUT ALL THE STEERING WHEEL CONTROLS AND MY TURN SIGNALS. I TOOK IT TO PRESTIGE AGAIN AND THEY TOLD ME IT WAS THE RADIO RECEIVER WHICH COSTS $800+ TO REPLACE. I SUGGESTED THEY LOOK INTO THE ELECTRICAL SYSTEM AND THEY SAID IT WOULD BE $650 TO GET A DIAGNOSIS, AND REPAIRS COULD BE IN EXCESS OF 2K. I'M APPALLED THAT I SHOULD EVEN HAVE TO KEEP PAYING FOR THIS FAULTY VEHICLE. I DIDN'T BUILD IT!

HERE'S AN EXCERPT FROM AN EMAIL I SENT TO MARY BARRA AT GM AND STEVE CARLISLE AT CADILLAC... THIS PARTICULAR CADILLAC HAS A PROBLEM. YOU'VE KNOWN ABOUT IT EVER SINCE 2014 AND HAVE DONE EVERYTHING TO AVOID OWNING AND FIXING IT. I'M REFERRING TO THE TOUCH SCREEN ON (ALMOST) ALL OF YOUR CARS FROM MODEL YEARS 2013 THROUGH 2018. NOT ONLY DOES THE NAVIGATION SYSTEM NO LONGER WORK BUT CADILLAC OWNERS CAN'T ACCESS THE RADIO, HEAT/COOL CONTROLS, FAN CONTROL, DEFROST SETTINGS, ETC. THIS BECOMES A HUGE SAFETY ISSUE WHEN I HAVE TO TAKE MY EYES OFF THE ROAD TO TRY ALTERNATIVE MEASURES. I CAN'T EVEN USE THE CAR'S PHONE ICON IN EMERGENCIES. FIX THE PROBLEM WITH THE TOUCH SCREEN. THE MESSAGE YOU'RE SENDING TO CURRENT AND FUTURE USED CADILLAC OWNERS IS NOT IN YOUR BEST FUTURE BUSINESS INTERESTS. YOU'RE ALSO PUTTING ALL CADILLAC OWNERS IN JEOPARDY. IF THE CADILLAC NAME AND REPUTATION DOESN'T MEAN ANYTHING TO YOU THEN WHY SHOULD I, AGAIN, BUY A CADILLAC FOR MY NEXT CAR. YOU'RE KILLING AN AMERICAN ICON.

THE VEHICLE WILL SUDDENLY SHUT DOWN. THIS HAPPENED WHILE DRIVING IN TRAFFIC. THE WHOLE CAR JUST STOPPED. WITH NO CONTROL, I WAS ABLE TO PULL OFF THE SIDE OF HIGHWAY. THE FLASHERS WAS THE ONLY THING WORKING. FROM TIME TO TIME IT WOULD APPEAR THAT THE BATTERY WAS DEAD BUT IT WAS A NEW BATTERY. MY FEAR IS THAT THE THE WILL DO THIS ON THE INTERSTATE. ALSO, THE GLOVE COMPARTMENT DOES NOT WORK.