2017 Cadillac XT5

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE THE CONTACT'S WIFE WAS DRIVING AT A LOW RATE OF SPEED, THE VEHICLE SHUT OFF WITHOUT WARNING. AFTER RESTARTING THE VEHICLE, IT SHUT OFF YET AGAIN. AFTER THE SECOND RESTART, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT'S WIFE ATTEMPTED MULTIPLE TIMES TO DEPRESS THE BRAKE PEDAL AND SHUT OFF THE VEHICLE USING THE PUSH START FEATURE, BUT WAS UNSUCCESFUL. AS A RESULT, THE CONTACT'S WIFE CRASHED INTO AN EMBANKMENT AT AN UNKNOWN RATE OF SPEED. THE AIR BAGS DEPLOYED UPON IMPACT. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES, DUE TO THE AIR BAG DEPLOYMENT, TO HER MOUTH AND LEFT ARM. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT HAD THE VEHICLE TOWED TO HIS PROPERTY. IT WAS NOT YET DETERMINED IF THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.

I WAS TRAVELING ON I-95 AT APRROX. 75/80 MPH WHEN MY DASHBOARD LIT-UP LIKE A CHRISTMAS TREE AND MY CADILLAC POWERED DOWN TO LESS THAN 50 MPH INSTANTLY. THE STABILITRAK, CHECK ENGINE LIGHT, PARKING BRAKE AND CAR ASSIST LIGHTS CAME ON WITH A WARNING TO "TRAVEL WITH CARE". I HAD TO MANEUVER MY VEHICLE OVER THREE LANES TO GET OFF AT THE NEAREST EXIT. I HAD NO IDEA WHAT JUST HAPPENED. THERE WAS NO NOISE, SMOKE OR EVIDENCE THAT THE VEHICLE HAD A PROBLEM. HOWEVER, I COULD ONLY DRIVE THE CAR 55 MPH WITH THE FOOT PEDAL PRESSED TO THE FLOOR BOARD. IT WAS 4:00 AM AND I WAS AN HOUR FROM HOME. INSTEAD OF CONTACTING ROADSIDE ASSISTANCE, I DROVE THE VEHICLE HOME...TAKING PRECAUTIONS. I CONTACTED THE DEALERSHIP...WHO COULD NOT ACCOMMODATE SERVICING MY VEHICLE UNTIL THE FOLLOWING MORNING. THE FOLLOWING MORNING, ALL THE LIGHTS WERE OFF. I DROPPED THE VEHICLE OFF AT THE CADILLAC DEALERSHIP FOR SERVICE. AFTER THEY CHECKED OUT MY VEHICLE AND TOOK IT FOR A TEST DRIVE (TAKING IT UP TO 80 MPH), I WAS INFORMED THAT THEY COULD NOT FIND A PROBLEM. NO CODES WERE STORED IN THE COMPUTER SYSTEM. THEY COULD NOT DUPLICATE WHAT I EXPERIENCED. I FIND THAT ODD. I AM PRETTY SURE THAT WHEN A CHECK ENGINE LIGHT COMES ON AND A CAR MALFUNCTIONS THAT A CODE WOULD BE STORED. I DO NOT FEEL COMFORTABLE WITH MY VEHICLE. I MAINLY DRIVE WITHIN MY SMALL TOWN...NOT HAVING TO EXCEED 45 MPH ON A DAILY BASIS. HOWEVER, I DO HAVE TO TRAVEL ON THE INTERSTATE FOR WORK 2-3 TIMES A MONTH. I AM VERY UNEASY ABOUT HAVING TO DRIVE ON THE INTERSTATE AT HIGH SPEEDS IN HEAVY TRAFFIC AGAIN. I WAS NOT GIVEN CONFIDENCE OR COMFORT FROM THE SERVICE DEPARTMENT. THIS WHOLE EXPERIENCE HAS LEFT ME DISENCHANTED WITH THIS CADILLAC. I CAN'T GET OUT OF IT AND BUY OR TRADE-IN ON SOMETHING NEW AT THIS TIME. I FEEL I SHOULD HAVE RECEIVED BETTER SERVICE AND REASSURANCE. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *PM

CAUSE UNKNOWN. WITH THE ENGINE JUST TURNED OFF AND VEHICLE STATIONARY IN A GARAGE, I LEANED INTO THE REAR COMPARTMENT TO RETRIEVE ARTICLES AND THE VEHICLE MOVED FORWARD. ONCE AGAIN L LEANED INTO THE REAR AND IT MOVED FORWARD. I THEN STARTED THE ENGINE, DID NOT PUT IT INTO GEAR, BUT SIMPLY TURNED IT OFF. I LEANED INTO THE REAR AND ONCE AGAIN THE VEHICLE MOVED FORWARD.

I HAVE A 2017 CADILLAC XT5 WITH 22,000 MILES ON IT, THE DEALER HAD JUST INFORMED ME THAT THE TIRES INSTALLED ON THIS VEHICLE ARE WORN OUT AND MUST BE REPLACED PRIOR TO THE FIRST SNOWFALL. THE WARRANTY ON THESE TIRES IS 60,000 MILES, TIRE ROTATIONS WERE PERFORMED BY THE DEALER ACCORDING TO THE MANUFACTURER'S RECOMMENDED SCHEDULE. A QUICK SEARCH INDICATES THAT THIS IS AN EXTREMELY COMMON ISSUE AFFECTING THIS PARTICULAR GM VEHICLE. THIS PREMATURE FAILURE IS A MAJOR SAFETY ISSUE AND I WOULD LIKE TO FILE A COMPLAINT TO GET THIS RESOLVED.

WE WERE DRIVING ON THE HIGHWAY AND SUDDENLY WE HEARD A LOUD EXPLOSION NOISE THAT RESEMBLE GUNSHOT FOLLOWED BY HIGHWAY NOISE. THE CAR HAS A PANORAMIC SUNROOF THAT WAS CLOSED AT THAT TIME HOWEVER WE CAN HEAR SHREDS OF GLASS ABOVE THE CLOSED COVER. I SLOWED DOWN ON THE HIGHWAY AND WE GOT OUT AT THE FIRST EXIT. WE PULLED OVER ON THE SIDE AND CALLED 911. THERE WAS NO SIGN THAT ANY OBJECT HIT THE CAR; THE PANORAMIC SUNROOF EXPLODED SPONTANEOUSLY.

A CLEAR FLUID WAS LEAKING FROM REAR OF CAR WHEN PARKED IN GARAGE. TOOK CAR TO DEALER FOR SERVICE. I RECEIVED NUMEROUS MESSAGES THE PART WAS ON BACK ORDER, HAD NOT BEEN SHIPPED FROM CHINA, HAS BEEN SHIIPED FROM CHINA, IN MICHIGAN, HAD NOT SHIPPED FROM MICHIGAN, ETC. DURING WEEK FOUR I WENT TO DEALER TO GET MORE DETAILS ABOUT LENGTHY PROCESS. I WAS TOLD THE CAR IS LEGALLY A LEMON AFTER PASSING THE 30 DAY POINT AND TO CONTACT GM TO BEGIN THE BUY BACK PROCESS. I CONTACTED GM NINE TIMES ATTEMPTING TO SPEAK TO A HUMAN. THE 10TH ATTEMPT LEAD ME TO "CHRISTINA". I WAS ADVISED TO FILE THE LEMON LAW COMPLAINT THROUGH NEVADA DUE TO VARYING STATE BY STATE LAWS, I WENT TO DEALER AGAIN LAST MONDAY & SPOKE TO SERVICE MANAGER. HE TOLD US PART IS IN TX & DELAY WAS DUE TO COMPUTER PROBLEMS AT FACTORY. OPTIONS INCLUDE BUY BACK OR REPAIR. JULY 2, 2019 BEGINS WEEK SEVEN MY CAR HAS BEEN AT DEALERSHIP. ALSO, THERE'S BEEN A KNOCKING SOUND COMING FROM THE LEFT SIDE WHEN MAKING A HARD TURN (INTO A PARKING SPACE.) TOOK TO SERVICE DEPT. THEY SAID THEY COULD NOT FIND ANYTING MECHANICALLY WRONG & HAD "OTHER CUSTOMERS' CARS" REQUIRING SERVICING. TOOK THE CAR IN AGAIN A WEEK LATER. A MECHANIC AND I DROVE CAR OUT OF PARKING LOT MAKING LEFT TURN KNOCK KNOCK SOUND HAPPENS. ANOTHER LEFT TURIN INTO PARKING LOT AND KNOCK KNOCK AGAIN TAKING ALL OF TWO MINUTES. HE KNOWS WHAT THE SOUND IS AND WILL PUT REPAIR ORDER IN TO FIX CAR. WHEN I TOOK CAR IN 5/21/19 I ADVISED THEM THE KNOCKING SOUND HAD RETURNED AND WAS COMING FROM THE RIGHT SIDE NOW WHEN A HARD TURN IS MADE.

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, (352) 787-1323) WHERE THE CHASSIS CONTROL, ENGINE, TRANSMISSION, AND RANGE CONTROL MODULES WERE REPROGRAMMED. AFTER THE REPAIR, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN PLACING THE GEAR SHIFTER IN PARK. ALSO, WHILE DRIVING 40 MPH, THE VEHICLE STALLED WHILE ROLLING TO A COMPLETE STOP. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT OTHER VEHICLES WERE EXPERIENCING THE SAME FAILURE. THE FAILURE MILEAGE WAS 16,000.