2017 Cadillac XT5

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING 25 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROADWAY AND THE VEHICLE STALLED. IN ADDITION, THE VEHICLE SHOOK WHILE THE CONTACT ATTEMPTED TO ACCELERATE. NORTH BAY CADILLAC IN ROSSLYN, NEW YORK WAS MADE AWARE OF THE FAILURE AND PERFORMED AN ENGINE CONTROL MODULE REPLACEMENT, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.

MY CAR IS EQUIPPED WITH THE AUTO STOP FEATURE TO SAVE FUEL. I WORKS FINE BUT IS VERY UNSAFE ON HILLS HERE IN SEATTLE. TWO WEEKS AGO I WAS STOPPED AT A LIGHT ON A HILL AND THE ENGINE TURNED OFF. I HAD A FREE RIGHT SO I STEPPED ON THE GAS PEDAL, THERE WAS A DELAY BUT BEFORE I COULD TAKE MY FOOT OFF THE ACCELERATOR MY CAR LUNGED FORWARD IN THE INTERSECTION ALMOST STRIKING A PEDESTRIAN WHO WAS J WALKING. THE NEXT INCIDENT HAPPENED TODAY WHEN I WAS AT A 4 WAY STOP ON A HILL. THERE WAS A CAR ON MY LEFT THAT WAS WAITING FOR ME TO GO SINCE IT WAS MY TURN AND I STEPPED ON THE PEDAL AND THERE WAS A DELAY SO I PUSHED HARDER. THE OTHER CAR THOUGHT I WAS WAITING FOR THEM SO THEY WENT AND THEN MY CAR LUNGED FORWARD AND CAME WITHIN A FOOT OF HITTING THEM. THEY WERE NOT TOO HAPPY AND GAVE ME A WELL DESERVED FINGER GESTURE. I BELIEVE MY CAR MAY CAUSE AN ACCIDENT BECAUSE OF THIS. THE DEALER SAID THEY COULD NOT TURN OFF THE FEATURE. I CALLED THE CADILLAC COMPANY AND FILED A COMPLAINT BUT HAVE NOT HEARD FROM THEM. I WOULD LIKE TO HAVE THE FEATURE TURNED OFF. I KNOW ITS FOR GAS MILEAGE BUT I CAN AFFORD THE GAS.

MY WIFE AND I WENT FOR A RIDE WITH OUR LITTLE DOG WITH US, AND AS ALWAYS HE LIKES THE WINDOW DOWN SO HE CAN STICK HIS HEAD OUTSIDE. NO SOONER THAN WE HAD LOWERED THE ONE (1) WINDOW WE NOTICED AN EXTREME AMOUNT OF CABIN PRESSURE AND BUFFETING, TO THE POINT THAT IT CAUSED EXTREME INNER EAR PRESSURE AND PAIN. AT THIS TIME WE ALSO HAD THE SHADE COVER FOR THE PANORAMIC ROOF OPENED. WE CLOSED THE SHADE COVER TO SEE IF THAT WOULD HELP WITH THE WINDOW DOWN, BUT THE CABIN PRESSURE REMAINED. THE ONLY THING THAT SEEMED TO HELP WAS LOWERING AT LEAST A SECOND WINDOW IN THE REAR. AFTER THIS EXPERIENCE I CALLED SEWELL CADILLAC IN HOUSTON, TX WHERE WE LEASED THE VEHICLE AND I TALKED TO TWO (2) PEOPLE ABOUT THIS PROBLEM WHICH WE HAD NEVER EXPERIENCED IN ANY VEHICLE WE OWNED PRIOR TO THIS. I WAS TOLD THAT THE DEALERSHIP AND CADILLAC IS AWARE OF THE PROBLEM AND THAT THE PROBLEM WAS CREATED WHEN CADILLAC DESIGNED THIS AND PROBABLY OTHER VEHICLES AND SEALED THE DOORS AND THE COMPONENTS TO MAKE FOR A QUIET CABIN EXPERIENCE, AND NOT ALLOWING ANY AIR TO ESCAPE. THE PROBLEM I STATED IS WE WERE NEVER MADE AWARE OF THIS BY CADILLAC IN ANY LITERATURE WE HAD NOR DID ANYONE AT THE DEALERSHIP MAKE US AWARE PRIOR TO LEASING. AS I TOLD SEWELL CADILLAC REPRESENTATIVES I TALKED TO, WE NEVER EXPERIENCED THIS WITH ANY PAST VEHICLE AND IF WE HAD KNOWN AND HAD BEEN TOLD ABOUT THIS ISSUE, WE WOULD NEVER HAD LEASED THIS VEHICLE. I DID EXPLAIN THAT NOW WE CAN'T EVER LOWER A SINGLE WINDOW WITHOUT THE PRESSURE AND EXTREME PAIN AND DO NOT LIKE TO HAVE ADDITIONAL WINDOWS DOWN. WE BELIEVE WE WERE MISLED BY NOT INFORMING US OF A KNOWN ISSUE SO AS A CONSUMER WE COULD MAKE A DECISION IF IT IS SOMETHING WE COULD LIVE WITH, AND IN OUR CASE WE CAN'T. WE ALSO BELIEVE SINCE THEY WERE AWARE AND NEVER TOLD US ABOUT THIS ISSUE, THIS MAY BE CONSIDERED CONSUMER FRAUD.

BRAKES FAILED. COMING TO A STOP SIGN ON CR 13, BRAKE PEDAL WENT TO THE FLOOR. BRAKES DID NOT SLOW OR STOP THE CAR AT ALL. PUMPED THE BRAKES 3 OR 4 TIMES, NO BRAKING. WENT THRU STOP SIGN HITTING ANOTHER VEHICLE. AIR BAGS DID NOT DEPLOY. AUTOMATIC BRAKING SYSTEM DID NOT ACTIVATE. ESTIMATES I WAS 50 YARDS FROM THE STOP SIGN WHEN I FIRST APPLIED THE BRAKES, SPEED BETWEEN 20-30 MPH.

AFTER A HARD RAIN OR CAR WASH, THE DOOR LOCKS ARE RENDERED NON FUNCTIONAL BY USE OF THE FOB , OUTSIDE DOOR HANDLE LOCK BUTTON AND AUTOMATICALLY LOCKING WHEN PUT IN DRIVE. ALL DOORS WILL NOT LOCK / UNLOCK WITH THE ENGINE "ON" OR "OFF". THIS HAS OCCURRED MULTIPLE TIMES AND IS REPEATABLE. CONDITION CLEARS UP IF CAR IS LEFT PARKED FOR 6+ HOURS. SIMILAR COMPLAINT OCCURRED BEFORE BUT W/O WATER. THE ISSUE WAS FIXED BY THE DEALER "REPROGRAMMING".

MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. ON MONDAY, THE DEALER PROVIDED ME WITH A LOANER WHILE THE DIAGNOSED THE VEHICLE. ON 10/11, WHEN I WENT TO PICK-UP THE VEHICLE, I WAS TOLD THE ISSUE WAS A 'LOGIC LOCK,' THE CAR WAS DRIVEN FOR 4 MILES & CONSIDERED FIXED. I REFUSED THE CAR AS WE NEED TO KNOW THE ROOT CAUSE. THE DEALER STILL HAS MY CAR AND HAS NOT CONTACTED CADILLAC YET. I AM STILL WAITING TO HEAR FROM THEM AND ALSO HAVE A CASE OPENED WITH CADILLAC CUSTOMER CARE, BUT THEY ARE LESS THAN HELPFUL. THE POOR CUSTOMER SERVICE IS ONE ISSUE, BUT THE GREATER ISSUE IS THE SAFETY OF MY CAR AND THE FACT THAT IT COMPLETELY DIED ON ME AND THE DEALER THINKS CLEARING SOME CODES WILL RESOLVE IT. PLEASE HELP. GOD FORBID THIS HAPPENS TO ME OR SOMEONE ELSE AGAIN. IT IS COMPLETELY UNSAFE.

PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LARGE BUMPS IN THE ROAD CAUSE THE VEHICLE TO LOOSE TRACTION AND DEVIATE FROM LANE OF TRAVEL. STEERING MAKES A LOUD WHINING/CLICKING NOISE. STEERING WAS SERVICE IN JULY AND FOUND LOOSE MECHANICAL ITEM. 3 WEEKS LATER THE SAME NOISE HAS RETURNED. I BELIEVE THE WAY THE VEHICLE HANDLES BUMPS IN THE ROAD IS CAUSING THE STEERING ISSUE. DRIVING AROUND CURVES AND HITTING A BUMP OR DEPRESSION IN THE ROAD CAUSES THE VEHICLE TO SKIP ACROSS THE ROAD SURFACE AND MOMENTARILY LOOSE TRACTION AND STEERING CONTROL. DRIVING THE SAME XT5 LOANER CAR, DOES NOT HAVE THESE SUSPENSION ISSUES. ADDITIONALLY, THE AUDIO RANDOMLY STOPS WORKING, TURNING THE CAR OFF/ON ALLOWS AUDIO TO START WORKING AGAIN.