IllustrationMY RADIO SCREEN ON MY 2016 CADILLAC SRX HAS SPIDER WEB CRACKS ON BOTH THE LEFT SIDE AND THE RIGHT SIDE. IT STARTED SMALL, ABOUT SIX MONTHS AGO, AND THE CRACKS KEEP GROWING AND SPREADING. THE DEALER WANTS TO CHARGE ME $1,500.00 TO REPLACE THE ENTIRE RADIO CONSOLE, BUT IT SHOULD BE A RECALL.
2016 Cadillac Srx
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2016 Cadillac Srx do not stand out strongly from the model-year median of 192.
About this comparison →How this year compares
Owner complaints by model year
Compare all Srx years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
130–25K
2225–50K
1650–75K
1075–100K
4100–150K
0150K+
65 reports with mileage · 103 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Exterior Lighting. Review the 98 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Suspension. Review the 16 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 15 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
11 crash reports1 fire reports8 injury reports
Unknown Or Other complaints
23 reportsI HAVE A 2016 CADILLAC SRX THE RADIO HAS SPIDER WEB CRACKING IN THE SCREEN, THIS IS THE SECOND TIME SINCE I HAVE OWNED THE CAR ITS HAPPENED CAUSING THE RADIO TO FREEZE AND NOT FUNCTION CADILLAC DOES NOT WANT TO COVER THE FAULTY PART
THE CUE SCREEN DELAMINATED AND LOOKS LIKE SPIDER WEBS. UNIT NO LONGER FUNCTIONS TO TOUCH. I HAD TO HAVE THE SCREEN REPLACED FOR $400.00 OUT OF POCKET. GM WON'T COVER THIS KNOWN PROBLEM. I FINALLY GAVE UP ON GM AND HAD IT REPAIRED MYSELF ON 7-30-2020.
REMOTE START DOES NOT FUNCTION PROPERLY. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST 3 YEARS. DEALER UNABLE TO OFFER ANY SOLUTIONS.
I WAS THE OWNER/OPERATOR OF THE SRX WAS T-BONED ON THE PASSENGER SIDE, AIR BAG TRIGGERED ERROR MESSAGE AND DID NOT DEPLOY, SEATBELT DID NOT LOCK IN PLACE UNTIL AFTER I HIT THE DASH RESULTING IN UNHARNESSED CONTACT IN CABIN CAUSING OVER $200K IN MEDICAL BILLS TO DATE TO RIGHT SHOULDER, HEAD, NECK AND BACK.
SRX WAS T-BONED AND AIRBAGS/SEATBELT RETRACTOR FAILED. SEVERE INJURIES TO CADILLAC DRIVER FROM UNLOCKED SHOULDER HARNESS AND ALL AIRBAGS FAILED.
CADILLAC CUE SCREEEN SHATTERED BENEATH SURFACE WHILE SITTING IN PARKING LOT.
THE CAR CAUGHT ON FIRE WHILE DRIVING ON THE HIGHWAY. THE CAR WAS DESTROYED. ENGINEERING REPORT STATES CAUSE AS DEFECTIVE FUEL PRESSURE SENSOR ON THE FUEL FEED PIPE. REPORT UPLOADED. THE CAR ONLY HAD 27,000 MILES AND WAS STILL UNDER WARRANTY.
APPROXIMATELY 6 MONTHS AGO, I NOTICED A SMALL STRESS FRACTURE APPEAR IN THE BOTTOM LEFT CORNER OF THE CENTRAL DIGITAL DASHBOARD OF MY VEHICLE. THE DASHBOARD PROJECTS SAFETY, ENTERTAINMENT AND AUTOMOBILE OPERATING STATUS (E.G. DEFLATED TIRES, ONSTAR ALERTS, ETC.). AS THE FRACTURE GREW IT REVEALED A SPIDER WEB OF FRACTURES DISTORT…
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APPROXIMATELY 6 MONTHS AGO, I NOTICED A SMALL STRESS FRACTURE APPEAR IN THE BOTTOM LEFT CORNER OF THE CENTRAL DIGITAL DASHBOARD OF MY VEHICLE. THE DASHBOARD PROJECTS SAFETY, ENTERTAINMENT AND AUTOMOBILE OPERATING STATUS (E.G. DEFLATED TIRES, ONSTAR ALERTS, ETC.). AS THE FRACTURE GREW IT REVEALED A SPIDER WEB OF FRACTURES DISTORTING THE DASHBOARD AND AFFECTING THE SYSTEM'S OPERATION. THE SYSTEM WOULD SUDDEN BEGIN FLASHING DIFFERENT ICONS, SWIPING FROM SIDE TO SIDE WHICH IS VERY DISTRACTING. THE DIGITAL ICONS ARE NO LONGER FUNCTIONAL YET THE FRACTURES CONTINUE TO GROW AND THE DASHBOARD IS VERY DISTRACTING WHILE DRIVING. WE REPORTED THE DEFECT TO MARVIN K. BROWN CADILLAC AND WAS INFORMED BY THE SERVICE ADVISOR, MERLE PORTER, SEVERAL OTHER SRX OWNERS HAVE REPORTED THE SAME ISSUE, IN WHICH GM RECOGNIZED AS A VEHICLE DEFECT. MR. PORTER REPORTED THE DEFECT TO GM, HOWEVER, GM DID NOT ACCEPT RESPONSIBILITY AND REFUSED TO RECALL THE COMPONENT OR REPLACE THE COMPONENT. ON 09/29/2018, I SUBMITTED A COMPLAINT TO GM ASKING FOR A FURTHER INVESTIGATION (CASE # 84675794778). THE ORIGIN OF THE FRACTURE IS LOCATED IN THE BOTTOM LEFT CORNER OF THE PANEL AND NO EXTERNAL FORCE OR IMPACT IS VISIBLE AND NO DAMAGE WAS OCCURRED BY ME OR MY PASSENGERS. I FEEL THIS DEFECT IS A CRITICAL SAFETY ISSUE DUE TO ITS DRIVER DISTRACTING RANDOMLY AND CONSISTING MOVING ICONS.
CAR IN MOTION AT 23MPH TRIED TO NAVIGATE A RIGHT HAND CURVE IN ROAD, STEERING WAS NORMAL AND THEN ALL THE SUDDEN STEERING CAUGHT AND WOULDN'T LET ME NAVIGATE THE REST OF THE RIGHT HAND TURN. BROUGHT CAR TO A COMPLETE STOP AND TRIED TO PUT CAR IN MOTION BY PRESSING GAS, STEERING WAS PERFECTLY FINE. THIS IS THE SECOND TIME THIS HA…
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CAR IN MOTION AT 23MPH TRIED TO NAVIGATE A RIGHT HAND CURVE IN ROAD, STEERING WAS NORMAL AND THEN ALL THE SUDDEN STEERING CAUGHT AND WOULDN'T LET ME NAVIGATE THE REST OF THE RIGHT HAND TURN. BROUGHT CAR TO A COMPLETE STOP AND TRIED TO PUT CAR IN MOTION BY PRESSING GAS, STEERING WAS PERFECTLY FINE. THIS IS THE SECOND TIME THIS HAS HAPPENED IN TWO SHORT WEEKS
Official recalls
226V329000 · Air Bags:frontal:driver Side:inflator Module
May 21, 2026
General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalade ESV, XTS, 2015-2016 Cadillac ATS, CTS, and SRX vehicles. The front-driver air bag inflator may rupture during deployment.
Consequence & remedy
Consequence: An inflator rupture may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the front-driver air bag module, free of charge. Interim letters notifying owners of the safety risk were mailed June 19, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Cadillac customer service at 1-800-333-4223. The manufacturer's number for this recall is N262555870. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on May 21, 2026.
21V473000 · Suspension:rear
Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.