2015 Cadillac Srx

I am writing to express my serious concerns regarding a critical safety defect in my 2015 Cadillac SRX. The low beam headlights are dangerously dim, rendering night driving extremely hazardous. Despite GM's awareness of this defect, as evidenced by technical service bulletins and customer satisfaction campaigns, no adequate solution has been provided. My warranty has expired, but this defect is not due to any action on my part; it is a clear manufacturing flaw. The moisture accumulation within the headlight assemblies leads to electrical failures and corrosion, significantly impairing visibility. I had the same headlight issue with my 2011 Malibu and the pains it took to replace the headlights and wiring has been an unnecessary hassle. Do you know that they charge $200 to replace Malibu headlights? Is that reasonable? Speaking of the financial burden of repairing defective headlights, for the Cadillac SRX, the estimated repair cost is between $1,500 and $5,000, is unreasonable and unacceptable, especially considering the systemic nature of this problem. GM’s proposed reimbursements have been insufficient and do not address the root cause, as replacements continue to use the same flawed components. Several lawsuits have been filed against GM due to these defective headlights. The plaintiffs in these cases have reported severe safety hazards, including accidents caused by the dim headlights. One plaintiff stated, "I had an accident due to the low beam lights on my 2012 Cadillac SRX. It was still dark at 5:30 AM when I failed to see the outer road turned which caused me to collide with a curb and become airborne. This accident caused 3 blown-out tires and 2 ruined rims. This cost me $1700 and it was all caused by the extremely dim low beam headlights". Another plaintiff mentioned, "We are afraid of driving our car, a 2015 Cadillac SRX, at night because you can not see. Later we learned that there is an inherent problem with the design of the headlight assembly seal

The headlights are ineffective. It is like driving without headlights at night. Had bulbs replaced but did not improve lighting. Moisture on inside of windshield. On cold evenings the inside of the windshield is frozen. March 21, 2024 the tailgate will not open. It appears this is a common complaint with this vehicle caused by drainage from the sunroof leaking onto the module that powers the tailgate.

There is a known safety issue with the factory headlights as they are far too deem at night. Unsafe to drive. I had to pay money out of my pocket to replace the headlights as Cadillac no longer replaces them. There should be a permanent recall and coverage for this. Please investigate this issue as this should not be something an owner should have to pay when it clearly is an issue with the manufacturer.

My 2015 Cadillac SRX4 developed an issue with the Electronic Brake Control Module which produced the following dash light warnings, park brake, stabili track and power steering alert. I took it to Thompson Pontiac Cadillac in Springfield Mo. I was notified that the ECBM module was discontinued and they bought a remanufactured part from EBAY. They informed me that the part did not fix all of the issues. I still have a power steering drive with care alert still illuminated. The dealership offered no other options for fixing the problem. I believe this is a very common problem with the Cadillac SRX. I believe that both of these issues should be considered a safety issue. My phone number is [XXX] and my email address is [XXX] . Thank You INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Cadillac SRX. The contact stated that while driving at slow speeds during the night, the headlights were dark and failed to provide adequate lighting to safely drive. The driver utilized the high-beam headlights, but there was still inadequate lighting. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the headlights needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered to help with the repairs. The failure mileage was approximately 50,000.