Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
290–25K
8125–50K
9850–75K
3175–100K
7100–150K
2150K+
248 reports with mileage · 194 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Exterior Lighting. Review the 302 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 44 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 29 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
12 crash reports3 fire reports10 injury reports
What owners actually said
442 reports
Mileage unknown · Dec 26, 2018
Exterior Lighting
THE HEADLIGHTS ARE VERY DIM IT MAKES IT DIFFICULT TO SEE AT NIGHT. IT SEEMS AS IF THE HEADLIGHTS ARE NOT ON AT ALL AT NIGHT. IT'S A SAFETY ISSUE AND WE ARE AFRAID TO DRIVE THE CAR AT NIGHT. UPON TALKING TO THE DEALERSHIP AND CALLING CADILLAC CUSTOMER SERVICE, THEY TOLD ME THEY ARE AWARE OF THE PROBLEM BUT THAT THERE IS NO FIX…
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THE HEADLIGHTS ARE VERY DIM IT MAKES IT DIFFICULT TO SEE AT NIGHT. IT SEEMS AS IF THE HEADLIGHTS ARE NOT ON AT ALL AT NIGHT. IT'S A SAFETY ISSUE AND WE ARE AFRAID TO DRIVE THE CAR AT NIGHT. UPON TALKING TO THE DEALERSHIP AND CALLING CADILLAC CUSTOMER SERVICE, THEY TOLD ME THEY ARE AWARE OF THE PROBLEM BUT THAT THERE IS NO FIX FOR IT.
NHTSA ODI #11163587
Mileage unknown · Dec 25, 2018
Exterior Lighting
HEADLIGHTS ARE DANGEROUSLY DIM. VEHICLE IS NOT SAFE TO DRIVE AT NIGHT.
NHTSA ODI #11163338
45,000 miles · Dec 24, 2018
Exterior Lighting
LOW BEAMS ARE VERY LOW TO ALMOST NON EXISTENT. THE BULBS WERE CHANGED OUT TO NO AVAIL IT IS EXTREMELY DANGEROUS TO DRIVER AT NIGHT NOT ONLY TO ME THE DRIVER BUT TO ALL OTHER VEHICLE ON THE ROAD.
NHTSA ODI #11163321
Mileage unknown · Dec 24, 2018
Exterior Lighting
HEADLIGHTS ARE DANGEROUSLY DIM. THEY DON'T LIGHT UP THE ROAD UNLESS YOU HAVE THE HIGH BEAMS ON. I'VE SEEN 100'S OF COMPLAINTS ABOUT THIS. QUOTED $1,400 TO REPAIR. THIS NEEDS TO BE RECALLED AS A MAJOR SAFETY HAZARD.
NHTSA ODI #11163269
83,000 miles · Dec 19, 2018
Electrical SystemExterior Lighting
EXTERIOR LIGHTING IS DANGEROUSLY [XXX] DIFFICULTY DRIVING VEHICLE AT NIGHT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI #11162386
40,000 miles · Dec 18, 2018
Visibility/wiper
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHT ASSEMBLIES LOOKED CLOUDY INSIDE, WHICH MADE IT DIFFICULT TO SEE WHILE DRIVING AT NIGHT. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
NHTSA ODI #11162199
53,000 miles · Dec 10, 2018
Exterior Lighting
I TWICE COMPLAINED TO DEALERSHIP THAT THE LIGHTS WERE NOT ILLUMINATING AND I HAD TO DRIVE WITH MY BRIGHTS ON. TWICE THEY DID NOTHING. I WAS PULLED OVER BY A POLICE OFFICER WHO TOLD ME HE THOUGHT I HAD ONLY MY FOG LIGHTS ON AND NOT HEAD LIGHTS. THIS CAR DOES NOT HAVE FOG LIGHTS AND THE OFFICER WAS SHOCKED THAT THE CADILLAC HAD S…
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I TWICE COMPLAINED TO DEALERSHIP THAT THE LIGHTS WERE NOT ILLUMINATING AND I HAD TO DRIVE WITH MY BRIGHTS ON. TWICE THEY DID NOTHING. I WAS PULLED OVER BY A POLICE OFFICER WHO TOLD ME HE THOUGHT I HAD ONLY MY FOG LIGHTS ON AND NOT HEAD LIGHTS. THIS CAR DOES NOT HAVE FOG LIGHTS AND THE OFFICER WAS SHOCKED THAT THE CADILLAC HAD SUCH A POOR SET OF HEADLIGHTS. I RETURNED TO THE DEALERSHIP WHO HANDLED IT IN A TERRIBLY U.N. PROFESSIONAL WAY AND TOLD ME THE HEADLIGHTS ARE NOT COVERED UNDER EXTENDED WARRANTY. I REMINDED THEM THAT WHEN I FIRST STARTED THE COMPLAINTS THE ORIGINAL MANUFACTURE WARRANTY WAS IN PLACE. A SALES PERSON FROM THE DEALERSHIP SUGGESTED THAT I SHOULD BUY A DIFFERENT CADILLAC TO FIX THIS ISSUE. IT'S APPALING TO ME TO FIND A LACK OF CUSTOMER SERVICE FROM CADILLAC I BOUGHT A CADILLAC TO SUPPORT 'BUY AMERICAN' - I COULD NOT BE MORE DISAPPOINTED. MY FRIEND DRIVES A LEXUS AND IS CONSTANTLY TELLING ME HOW GREAT THEIR CUSTOMER SERVICE IS. TO SAY THAT AM INCREDIBLY DISAPPOINTED IN CADILLAC IS AN UNDERSTATEMENT. I WRITE THIS AS I WAIT TO HEAR FROM CADILLAC. I BROUGHT MY CAR THERE AND ASKED THEM TO DRIVE IT AT NIGHT- IT'S TIME FOR IT TO BE INSPECTED. LET'S SEE IF THEY ARE WILLING TO PUT THEIR NAME ON AN INSPECTION. I HAVE A BEAUTIFUL CADILLAC THAT IS NOT SAFE TO DRIVE IN THE WINTER MONTHS PAST 4:30 N THE AFTERNOON. THIS IS UNACCEPTABLE. THE LIGHTS DO NOT ILLUMINATE. IN ORDER TO SEE THE ROAD I HAVE TO DRIVE WITH 'BRIGHTS ON' - I HAVE EVEN PULLED ONTO THE SHOULDER OF THE ROAD SO I CAN GET OUT AND CHECK IF THE LIGHTS ARE ON. THIS IS SO UNSAFE. I HAVE TO KEEP UP WITH OTHER TRAFFIC AT NIGHT SO I CAN USE THEIR HEADLIGHT ILLUMINATION AS A WAY TO NOT HAVE TO DRIVE WITH MY BRIGHTS ON - I DO NOT WANT TO CAUSE UNSAFE SITUATION FOR OTHER MOTORISTS BY DRIVING WITH MY BRIGHTS ON.
NHTSA ODI #11157258
45,000 miles · Dec 8, 2018
Exterior Lighting
HEADLIGHTS ARE NOT WORKING ON DIM SETTING, OK ON BRIGHT BUT DIM IS SO DIM YOU CAN'T SEE. I'VE HAVE TRIED TO HAVE IT REPAIRED BUT NO ONE HAS BEEN ABLE TO FIX IT. VERY DANGEROUS CAN'T DRIVE THE VEHICLE AT NIGHT.
NHTSA ODI #11156990
55,000 miles · Nov 30, 2018
Exterior Lighting
ADD ANOTHER CADILLAC SRX TO THE LIST, OUR 2015 SRX HAS VERY DIM LOW BEAM HEAD LIGHTS..... I HAVE BEEN TOLD AND LOOKED UP FOR MYSELF, THAT CADILLAC AND THE APP WARRANTY FOLKS WILL NOT STAND BEHIND THE HEAD LIGHT ASSEMBLIES; WHICH APP SHOULD NOT HAVE TO STAND BEHIND A FACTORY FAULTY HEAD LIGHT ASSEMBLY.... HOW IN THE WORLD CAN SO …
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ADD ANOTHER CADILLAC SRX TO THE LIST, OUR 2015 SRX HAS VERY DIM LOW BEAM HEAD LIGHTS..... I HAVE BEEN TOLD AND LOOKED UP FOR MYSELF, THAT CADILLAC AND THE APP WARRANTY FOLKS WILL NOT STAND BEHIND THE HEAD LIGHT ASSEMBLIES; WHICH APP SHOULD NOT HAVE TO STAND BEHIND A FACTORY FAULTY HEAD LIGHT ASSEMBLY.... HOW IN THE WORLD CAN SO MANY FOLKS HAVE A SAFETY ISSUE WITH THESE EXTREMELY DIM LIGHTS AND NOTHING GETS DONE.... ON TOP OF THAT IF YOU PAY OUT OF YOUR POCKET TO REPLACE THE ASSEMBLIES YOUR TOLD THAT THE NEW FIXTURES HAVE NOT CHANGED AND WILL LIKELY DO THE SAME THING IN SHORT ORDER.... IT IS SAD WHEN THE DEALERS EVEN SAY THAT THE FIXTURES ARE JUNK.... THIS IS NO WAY TO PROMOTE CADILLAC BY TELLING FOLKS TO GO POUND SAND INSTEAD OF FIXING A KNOWN ISSUE WITH THE REFLECTOR INSIDE THE FIXTURES..... IT IS EXTREMELY UNSAFE TO DRIVE OUR VEHICLE AT NIGHT WITH LIGHTS SO DIM.... I AM CONSIDERING PURCHASING AFTER MARKET FIXTURES AND HOPE FOR THE BEST.... SOME STANDARD CADILLAC HOLD THEM SELF TOO..... THESE FOLKS SHOULD BE EMBARRASSED.... SOMEONE PLEASE DO SOMETHING ABOUT THESE HEAD LIGHT ASSEMBLIES BEFORE FOLKS GET KILLED... A SIMPLE SEARCH WILL SHOW A LARGE NUMBER OF FOLKS THAT HAVE THIS SAME ISSUE..... I HAVE TRIED THE LED LIGHTS BULBS, THE BRIGHTEST NORMAL BULBS AVAILABLE WITH STILL NO LUCK.... I GUESS AFTER MARKET FIXTURES ARE THE ONLY CHOICE.... THIS IS TERRIBLE, BECAUSE THE REST OF THE CAR IS A GREAT CAR.......
NHTSA ODI #11155276
55,000 miles · Nov 30, 2018
Exterior Lighting
LOW BEAM LIGHTS ARE DANGEROUSLY DIM AND LOW. THEY DO NOT PROJECT HARDLY ANY LIGHT ON THE ROAD. APPARENTLY MANY MANY OWNERS ARE HAVING THIS PROBLEM AND GM IS FAILING TO ADDRESS IT. THEY NEED TO FIGURE OUT HOW TO FIX IT BEFORE SOMEONE IS KILLED BECAUSE THEY ARE NOT SEEN AT NIGHT!
General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalade ESV, XTS, 2015-2016 Cadillac ATS, CTS, and SRX vehicles. The front-driver air bag inflator may rupture during deployment.
Consequence & remedy
Consequence: An inflator rupture may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the front-driver air bag module, free of charge. Interim letters notifying owners of the safety risk were mailed June 19, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Cadillac customer service at 1-800-333-4223. The manufacturer's number for this recall is N262555870. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on May 21, 2026.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2015 Cadillac SRX vehicles manufactured November 11, 2014, to December 3, 2014. The front driver's seat may have been built with an incorrect seat track bracket. Drivers' seats with this condition may not be properly attached to the seat track.
Consequence & remedy
Consequence: The front outboard seat bracket may become disengaged during a vehicle crash, increasing the risk of personal injury.
Remedy: GM will notify owners, and dealers will inspect and replace affected seat track hook brackets, free of charge. The recall began on February 5, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac). GM's number for this recall is 14863.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
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