2015 Cadillac Srx

WHILE DRIVING ON I-95 AT NIGHT, WITH ONCOMING TRAFFIC, LEGALLY FORBIDDING THE USE OF HI-BEAMS, A DEER, I BELIEVE, SUDDENLY CROSSED THE ROAD, 50-75 FEET IN FRONT OF MY VEHICLE. THE LOW BEAMS ON THE VEHICLE ARE SO POOR I WAS UNABLE TO SEE THE DEER UNTIL IT WAS DIRECTLY IN FRONT OF THE VEHICLE. I HAD TO SLAM ON THE BRAKES AND VIOLENTLY SWERVE TO THE RIGHT, LEAVING THE ROAD SURFACE IN A SIDEWAYS SLIDE, CROSSING THE SHOULDER AND FINALLY STOPPING ON THE GRASS, HEADING DOWN HILL, ONLY INCHES FROM A POST. THIS LACK OF EFFICIENT HEAD LIGHTING, NOW KNOWN TO BE FROM HEADLIGHT UNIT SEAL FAILURE LEADING TO LOW LIGHT LEVELS FROM THE PROJECTORS, CAUSED THIS ACCIDENT. THE PASSENGER STRUCK HER HEAD ON THE PASSENGER WINDOW AND SUFFERED A BUMP AND BRUISE TO THE RIGHT SIDE OF HER HEAD. IT IS NOW MY UNDERSTANDING THAT MITIGATING THIS SEAL FAILURE WILL COST ME ABOUT $1600.00 AT THE CADILLAC DEALER. ADDITIONALLY, I UNDERSTAND THAT THE ONLY REPLACEMENT AVAILABLE FROM CADILLAC IS THE SAME UNIT THAT HAS FAILURES AND THAT NO UPGRADED UNIT HAS BEEN MADE. ADDITIONALLY, I UNDERSTAND THAT CADILLAC HAS BEEN FOUND LIABLE IN A CLASS ACTION SUIT REGARDING THESE FAULTY HEADLIGHTS IN FLORIDA AND CALIFORNIA, HOWEVER, NOT IN MY STATE OF RESIDENCE, ALTHOUGH, COINCIDENTALLY, MY ACCIDENT OCCURRED IN FLORIDA. THESE 300,000 VEHICLES NEED TO BE INVESTIGATED FROM MODEL YEARS 2010 TO 2016, AS THEY ALL USE THE SAME HALOGEN HEADLIGHTS. IT IS ONLY A MATTER OF TIME, UNLESS ALREADY OCCURRED, UNTIL LOSS OF LIFE IS SUFFERED FROM THESE INADEQUATE HEADLIGHT UNITS. MY PARTNER, THE PRIMARY DRIVER OF THIS VEHICLE, IS NOW AFRAID TO DRIVE THIS CAR AND WILL NOT DRIVE IT IN ANY CONDITION OTHER THAN DAYLIGHT, CAUSING HARDSHIP ON US.

I WAS DRIVING DOWN A CITY STREET AT NIGHT AT APPROXIMATELY 10 MPH AND MY FRIEND INFORMED ME THAT MY HEAD LIGHTS DID NOT LOOK LIKE THEY WERE ON AT ALL. SINCE THIS INCIDENT, I ASKED ANOTHER FRIEND TO DRIVE AHEAD OF ME ON A DARK CITY STREET AND TELL ME IF MY LIGHTS WERE ON. HIS RESPONSE WAS, "YES THEY ARE, BUT VERY DIM. I AM VERY WORRIED ABOUT YOU DRIVING AT NIGHT"!!

HEADLAMPS HAVE BECOME VERY DIM WHICH CAUSES AN UNSAFE CONDITION WHEN DRIVING AT NIGHT. IN ORDER TO SEE THE ROAD I MUST USE HIGH BEAMS. I AM CONSTANTLY SWITCHING OFF THE HIGH BEAMS WHEN AN ONCOMING CAR APPROACHES. DEALER HAS STATED THE PROBLEM IS NOT THE BULB BUT THE PROJECTED LENSE IN FRONT OF THE BULB. THE PROBLEM HAS GOTTEN STEADILY WORSE.

LOW BEAM HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT TO DRIVE SAFELY AT NIGHT. THIS PROBLEM IS KNOWN BY GM AND THEY REFUSE TO HONOR THE REPAIRS. MANY FORUMS DISCUSS THIS SINCE IT INVOLVES THE CADILLAC SRX FROM 2011-2015. ALL THEY GO IS REPLACE THE WEATHER STRIPPING AROUND THE LIGHT BUT THAT IS NOT EFFECTIVE. MY WIFE AND I ARE PRETTY MUCH CONFINED TO DAYTIME DRIVING BECAUSE THE LOW BEAMS ARE SO USELESS AT NIGHT OR IN THE RAIN THAT YOU REALLY WOULD BE BETTER OFF WITH CANDLES. I WAS FORCED TO DRIVE FOR AN EMERGENCY LAST NIGHT AND ALMOST HAD AN ACCIDENT ON A COUNTRY ROAD BECAUSE THE LIGHTS DID NOT LIGHT UP THE ROAD GOOD ENOUGH TO SEE WHERE I WAS DRIVING. SERVICE CENTER SAID THERE WAS NOTHING THEY COULD DO BUT THERE IS. THEY HAVE BETTER HEADLIGHT ASSEMBLIES BUT WILL NOT REPLACE THEM. GM JUST STALLS AND STONEWALLS THE CUSTOMER. I HAD THE BRIGHTEST LOW BEAM BULB REPLACED IN BOTH LIGHTS BUT THE HEADLIGHT DESIGN IS THE PROBLEM. MOST EXPENSIVE PEACE OF TRASH I HAVE EVER OWNED. BEEN DEALING WITH THIS SINCE PURCHASING IN 2017.

MOISTURE COLLECTS IN THE HEADLIGHT ASSEMBLY WHICH CAUSES THE LOW BEAM HEADLIGHT EFFECTIVENESS TO SERIOUSLY REDUCED. THE LUMENS PROJECTED ONTO THE ROAD ARE SO LOW THAT IT IS ALMOST LIKE DRIVING WITHOUT YOUR HEADLIGHTS ON. THIS PRESENTS A SERIOUS NIGHT DRIVING SAFETY SITUATION. THE DEALER AND GM ADMIT THERE IS A PROBLEM WITH THE HEADLIGHT DESIGN BUT WILL DO NOTHING TO CORRECT IT.

VERY BAD VISIBILITY DRIVING AFTER DARK. THE HEADLIGHTS ARE VERY DIM AND IT'S DIFFICULT TO SEE THE ROAD AND SURROUNDING AREA WHILE DRIVING AT NIGHT. I'VE CONTACTED A LOCAL AUTO REPAIR SHOP AND THEY STATED THIS WAS A ONGOING PROBLEM WITH THE VEHICLE I DRIVE. I PURCHASED THE VEHICLE USED AND NO MENTION OF THE PROBLEM WAS GIVEN. I FEEL IT'S A SAFETY HAZARD THAT CAN RESULT IN SERIOUS ACCIDENTS. I CURRENTLY DRIVE USING HIGH BEAM WHICH ALSO CAUSES A HAZARD. I LIVE IN A RURAL AREA WITH FEW LIGHTED ROADS.

WHILE DRIVING MY 2015 CADILLAC SRX AT NIGHT WITH MY HEADLIGHTS ON LOW BEAM THE VISIBILITY IS SO BAD THAT YOU MIGHT AS WELL BE DRIVING WITH NO HEADLIGHTS ON AT ALL. MOST OF THE TIME WHILE DRIVING AT NIGHT I HAVE TO DRIVE WITH MY HEADLIGHTS ON HIGH BEAMS ALL THE TIME BECAUSE IF NOT I CANNOT SEE ANYTHING. WE HAVE REPLACED THE BULB IN OUR HEADLIGHTS SEVERAL TIME AND THIS DID NOT FIX THE ISSUE. WE RESEARCHED AND DID NOT FIND A RECALL ABOUT THIS, WHICH WAS SURPRISING BECAUSE THIS IS A HUGE SAFETY HAZARD. THIS HAPPENS ANYTIME THE HEADLIGHTS ARE ON, WHETHER YOU ARE DRIVING DOWN THE ROAD, SITTING IN THE VEHICLE IN THE DRIVEWAY OR PARKING LOT AT ANYTIME WHEN YOU TURN THE LOW BEAMS ON FOR THE HEADLIGHTS THE REMAIN DIM AND DOES NOT PROJECT LIGHT ENOUGH RANGE OF LIGHT TO BE ABLE TO DRIVE SAFELY WHILE THE LOW BEAMS ARE IN USE. VERY FRUSTRATING AND NERVE RATTLING.

MY HEADLIGHTS ARE SO DIM I NO LONGER FEEL SAFE DRIVING AT NIGHT AND WHEN I NEED TO I DRIVE WITH MY BRIGHTS ON, WHICH SEEMS TO UPSET A LOT OF OTHER DRIVERS. I HAVE BROUGHT MY VEHICLE TO THE DEALERSHIP IN REGARDS TO THIS ISSUE AND THEY SAID "YEAH, WE'VE HAD A LOT OF COMPLAINTS ABOUT THIS BUT THERE IS NOTHING WE CAN DO ABOUT IT". WHY NOT? THIS IS A HUGE SAFETY ISSUE! WILL IT TAKE A MAJOR CAR ACCIDENT OR TWO TO GET GM TO FIX THIS ISSUE THAT A LOT OF OTHER CONSUMERS ARE HAVING? THIS IS MY FIRST CADILLAC AND IF THIS IS NOT RESOLVED, IT WILL CERTAINLY BE MY LAST. I HAVE TWO TEENAGE DAUGHTERS THAT OCCASIONALLY DRIVE MY VEHICLE AND NOW THEY CANNOT AT NIGHT TIME. FOR THE PRICE I PAID FOR THIS VEHICLE I EXPECT TO BE DRIVING A CADILLAC THAT IS SAFE AND I DO NOT THINK THAT IS TOO MUCH TO ASK TO BE FIXED, AT THEIR COST.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE LIGHTS ON THE VEHICLE WERE VERY DIM, WHICH MADE IT DIFFICULT TO SEE WHEN DRIVING AT NIGHT. CADILLAC OF BIRMINGHAM (1677 MONTGOMERY HWY, VESTAVIA HILLS, AL 35216, (205) 588-4478) STATED THAT THE FAILURE WAS WELL KNOWN AND THE ENTIRE LIGHTING FIXTURE NEEDED TO BE REPLACED AT THE COST OF APPROXIMATELY $1,800. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 28,000.