The contact owns a 2015 Cadillac SRX. The contact stated that while driving at night at an undisclosed speed, the headlights were dimmed, and it was difficult to see ahead. The vehicle was taken to the dealer and diagnosed with headlamp assembly failure. The headlamp assembly needed to be replaced. The vehicle was not repaired. …
Read full complaint
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at night at an undisclosed speed, the headlights were dimmed, and it was difficult to see ahead. The vehicle was taken to the dealer and diagnosed with headlamp assembly failure. The headlamp assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that notifications were mailed to vehicle owners about the headlamp assembly replacement. However, the eligibility period had passed. The failure mileage was approximately 50,000.
NHTSA ODI #11439852
Mileage unknown · Nov 5, 2021
Exterior Lighting
The headlights seals have failed and it’s is very hard to drive at night. Dangerous They new the headlight seals were faulty from the very beginning yet they still installed them in the car. They voluntarily replaced the headlights on many of the cars but refuse to replace my headlights. I cannot afford approximately 1400.00 to…
Read full complaint
The headlights seals have failed and it’s is very hard to drive at night. Dangerous They new the headlight seals were faulty from the very beginning yet they still installed them in the car. They voluntarily replaced the headlights on many of the cars but refuse to replace my headlights. I cannot afford approximately 1400.00 to replace headlights that they should be held responsible for. I know that I am not the only person to complain about the headlight problem and I feel a recall is the only way to make them assume their responsibilities. These headlights make it very difficult to drive at night. Your help resolving this is the only hope consumers have to get the headlights replaced. Please look into this matter and do what is right by the consumer. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI #11439480
Mileage unknown · Nov 2, 2021
Exterior Lighting
I've had issues with my headlights going dim, and when I take it in there is nothing, that can be done about it. This has occurred more than once.
NHTSA ODI #11439077
65,000 miles · Oct 18, 2021
Exterior Lighting
The contact owns a 2015 Cadillac SRX. The contact stated that the low-beam headlights were significantly dim and were affecting her visibility of the road. There were no warning lights illuminated. The contact stated that the failure had caused her to drive with the high beam actuated at night. The contact also stated she had re…
Read full complaint
The contact owns a 2015 Cadillac SRX. The contact stated that the low-beam headlights were significantly dim and were affecting her visibility of the road. There were no warning lights illuminated. The contact stated that the failure had caused her to drive with the high beam actuated at night. The contact also stated she had received an unknown recall notification related to the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 65,000.
NHTSA ODI #11437257
74,000 miles · Sep 24, 2021
Exterior Lighting
The contact owns a 2015 Cadillac SRX. The contact stated while driving 65 MPH, the headlights were significantly dim, and she was unable to see the road. There were no warning lights illuminated. The vehicle was taken to the independent mechanic and the light bulbs were replaced; however, the failure had been reoccurring while d…
Read full complaint
The contact owns a 2015 Cadillac SRX. The contact stated while driving 65 MPH, the headlights were significantly dim, and she was unable to see the road. There were no warning lights illuminated. The vehicle was taken to the independent mechanic and the light bulbs were replaced; however, the failure had been reoccurring while driving. The vehicle was taken back to the independent mechanic who diagnosed that the headlight assemblies needed to be replaced. The vehicle was then taken to the dealer who informed the contact she would be responsible for the cost of the repair since the VIN was not included in a recall. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 74,000. VIN tool confirms parts not available.
NHTSA ODI #11434248
Mileage unknown · Aug 28, 2021
Exterior Lighting
The Dim headlights are too dim to drive in evenings and cloudy, foggy, or any time lights are needed
NHTSA ODI #11430833
Mileage unknown · Aug 22, 2021
Exterior Lighting
I have notice several Cadillac SRX, the headlights on the passenger side are very dim. Have talk to several people that owns Cadillacs SRX and they are having the same problem. Very unsafe to drive at night. Have had the bulbs changes it didn't correct the problem. I'm very dissatisfied. Will you please help.
NHTSA ODI #11430042
Mileage unknown · Aug 18, 2021
Exterior Lighting
Low beam headlights are NOT safe to drive with at night. EVEN after replaced by dealership upon being recalled. This is a disaster waiting to happen.
NHTSA ODI #11429612
Mileage unknown · Aug 17, 2021
Exterior Lighting
The contact owns a 2015 Cadillac SRX. The contact stated that the headlights would dimly illuminate while in operation without warning. Upon investigation, the contact discovered that moisture had entered the headlight module which caused the headlights to be dim. The contact notified the dealer of the failure and they acknowled…
Read full complaint
The contact owns a 2015 Cadillac SRX. The contact stated that the headlights would dimly illuminate while in operation without warning. Upon investigation, the contact discovered that moisture had entered the headlight module which caused the headlights to be dim. The contact notified the dealer of the failure and they acknowledged that the headlight failure was a known issue; however, there was no recall placed on the vehicle. The manufacturer was also notified of the failure and offered no assistance. The vehicle was not repaired. The failure mileage was unknown. The VIN was invalid.
NHTSA ODI #11429403
Mileage unknown · Aug 16, 2021
Exterior Lighting
Headlights so dim can't see to drive after dusk. contacted Cadillac inquired about recall, they're aware of this issue with this model and year no recall even with safety issues. I researched this and numerous srx with same problem some resulting in accidents with injury. Cadillac told me to take it to dealer and pay about $1000…
Read full complaint
Headlights so dim can't see to drive after dusk. contacted Cadillac inquired about recall, they're aware of this issue with this model and year no recall even with safety issues. I researched this and numerous srx with same problem some resulting in accidents with injury. Cadillac told me to take it to dealer and pay about $1000. Per side to replace with same defective lights and housings plus labor. Please look into this issue and help those of us in need of being able to see while driving after dusk. Thank you for any help you can provide.
General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalade ESV, XTS, 2015-2016 Cadillac ATS, CTS, and SRX vehicles. The front-driver air bag inflator may rupture during deployment.
Consequence & remedy
Consequence: An inflator rupture may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the front-driver air bag module, free of charge. Interim letters notifying owners of the safety risk were mailed June 19, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Cadillac customer service at 1-800-333-4223. The manufacturer's number for this recall is N262555870. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on May 21, 2026.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2015 Cadillac SRX vehicles manufactured November 11, 2014, to December 3, 2014. The front driver's seat may have been built with an incorrect seat track bracket. Drivers' seats with this condition may not be properly attached to the seat track.
Consequence & remedy
Consequence: The front outboard seat bracket may become disengaged during a vehicle crash, increasing the risk of personal injury.
Remedy: GM will notify owners, and dealers will inspect and replace affected seat track hook brackets, free of charge. The recall began on February 5, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac). GM's number for this recall is 14863.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
2015 Cadillac Srx Problems, Complaints & Recalls | Skip That Year
Illustration