Exterior Lighting. Review the 266 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 39 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Visibility/wiper. Review the 25 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

16 crash reports2 fire reports5 injury reports

What owners actually said

390 reports

43,000 miles · Nov 3, 2017

Visibility

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 50 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING. THE FAILURE OCCURRED INDEPENDENTLY. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUN ROOF NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE LOCAL DEALER WAS NOT CON…

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NHTSA ODI #11042872

Mileage unknown · Oct 23, 2017

Engine

WHEN I'M PARKING I GET MESSAGE TELLING ME IT IS NOT IN PARK, ALTHOUGH I PUT IT IN PARK. I HAVE TO DO IT TWO OR THREE TIMES FOR IT TO GET RIGHT. I PUT IT IN PARK AND IT TELLS ME ITS NOT IN PARK.

NHTSA ODI #11035643

15,000 miles · Oct 13, 2017

Exterior LightingVisibility/wiper

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TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE LIGHTS WERE TOO DIM ESPECIALLY AT NIGHT. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (LAFFEN AUTOMOTIVE, 995 W. COLUMBIA AVENUE, BATTLE CREEK, MI 49015) AND ADVISED THE CONTACT NOT TO MAKE ANY CHANGES TO THE VEHICLE DUE TO THE WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. *BF CONSUMER STATED CADILLAC AUTHORIZED SUNSET CADILLAC DEALERSHIP TO REPLACE THE HEADLIGHTS AT NO CHARGE. THERE IS A SIGNICANT IMPROVEMENT IN THE HEADLIGHTS. UPDATED 7/27/18*JB

NHTSA ODI #11033196

53,000 miles · Jun 20, 2017

Unknown Or OtherVisibility/wiper

IT WAS A 93 DEGREE TEMPERATURE DAY AND THE CUE SYSTEM INTERNALLY CRACKED WHILE PARKED OUTSIDE MY WORK OFFICE AND DELAMINATED CAUSING ME TO BE UNABLE TO USE TEMPERATURE CONTROLS OR DEFROST TEMPERATURES AT TIMES. IT ONLY OCCASIONALLY WORKS BUT VERY RARELY

NHTSA ODI #11000325

65,000 miles · Jun 20, 2017

Exterior Lighting

BAD GASKETS ON THE HEADLIGHTS AND OVER TIME THEY LEAK AND THE HEADLIGHTS BECOME DULL.

NHTSA ODI #11000298

9,000 miles · Jun 12, 2017

Power TrainCrash

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TL* THE CONTACT LEASED A 2014 CADILLAC SRX. THE CONTACT WAS CONCERNED THAT THERE WAS A DESIGN FLAW IN THE SHIFTING LINKAGE OF THE VEHICLE, WHICH COULD CAUSE THE VEHICLE TO IDLE BETWEEN THE PARK AND REVERSE GEARS. THE CONTACT STATED THAT THE VEHICLE COULD ALSO INADVERTENTLY SHIFT BETWEEN PARK AND REVERSE, WHICH CAUSED THE VEHICLE TO LUNGE FORWARD UNINTENTIONALLY. WHILE ATTEMPTING TO PLACE THE VEHICLE IN REVERSE, THE VEHICLE FAILED TO SELECT THE CORRECT GEAR. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL IN ATTEMPT TO MOVE THE VEHICLE WHEN THE REVERSE GEAR ENGAGED. THE VEHICLE CRASHED INTO THE NEIGHBOR'S FENCE. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO HOEHN CADILLAC (LOCATED AT: 5334 PASEO DEL NORTE, CARLSBAD, CA 92008) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER STATED THAT THE VEHICLE OPERATED AS INTENDED AND THERE WAS NO DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

NHTSA ODI #10994487

40,000 miles · May 8, 2017

Power Train

CAR JERKS EXCESSIVELY WHILE IN DRIVE AT LOW SPEEDS. TRANSMISSION CUTS OUT OR DECELERATE, FOLLOWED BY A RAPID ACCELERATION, LEADING TO JERKING AND BUCKING. CREATES THE RISK OF NOT BEING ABLE TO ACCELERATE WHEN PULLING OUT INTO TRAFFIC, A CRASH HAZARD. THE 2013 SRX HAD PROBLEMS THAT SOUND LIKE THIS AND 50,000+ VEHICLES WERE REC…

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NHTSA ODI #10984340

52,000 miles · Mar 3, 2017

Electrical System

CADILLAC CUE NOT RESPONDING TO TOUCH AND ALSO GOING BLACK

NHTSA ODI #10958336

101,500 miles · Mar 1, 2017

Power Train

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THIS CAR HAS A HUGE LAG IN ACCELERATION WHEN ENTERING TRAFFIC AND ALSO WHEN THE TRANSMISSION ENGINE BRAKING EFFECT RELEASES WHEN SLOWING IN TRAFFIC. WHEN I SLOW DOWN BETWEEN 9-14 MPH, IT'S AS THOUGH I HAVE HIT A SPEED BUMP. THE CAR JERKS BACK AND THEN FORWARD, LIKE ITS BUCKING. IT'S SO SCARY. WHILE DRIVING 70 MPH ON I95 IT DID IT AND LEFT ME SHAKING. I LOOKED IN MY REAR VIEW MIRROR LIKE I HAD HIT SOMETHING, BUT IN FACT, ITS THE JERKING, BUCKING THING. THIS HAS BEEN HAPPENING FOR A COUPLE OF WEEKS WITH THE JERKING BUT THE LAG IN ACCELERATION HAS BEEN HAPPENING SINCE I GOT THE CAR. WHEN I PULL OUT INTO TRAFFIC, IT'S ALMOST LIKE THE ENGINE REV'S BUT THE CAR GOES NO WHERE AND OTHER CARS ARE COMING AND IT'S DANGEROUS.

NHTSA ODI #10957782

Mileage unknown · Feb 22, 2017

Exterior Lighting

LOW BEAM HEADLIGHTS ARE SO DIM THAT THEY ARE AN ACCIDENT IN WAITING. THEY DO NOT PROJECT FAR ENOUGH TO AVOID "OVER DRIVING" THEM. DEALER SAYS THEY ARE ADJUSTED TO SPEC. PEDESTRIANS ARE AT RISK AS IS THE RISK OF HITTING WILDLIFE. IN AMBIENT LIGHT, CANNOT TELL THE LIGHTS ARE EVEN ON! HAVE INSTALLED BRIGHTER BULBS TO NO AVAIL. THIS…

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NHTSA ODI #10956267

Official recalls

21V473000 · Suspension:rear

Jun 24, 2021

General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

Consequence & remedy

Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.

14V571000 · Suspension:rear

Sep 19, 2014

General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.

Consequence & remedy

Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE20019 · Rear Toe Link Adjuster Separation

Opened Nov 6, 2020 · Closed Dec 23, 2021

Status: closed (inferred from source dates) · Suspension; Suspension:rear

On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.

Additional source detail variants (2)

Suspension

Suspension:rear