2014 Cadillac Srx

WHILE DRIVING THROUGH THE NEIGHBORHOOD AT NIGHT, THE CAR HAS A FEATURE TO SWITCH BETWEEN HIGH BEAM HEADLIGHTS AND LOW BEAM HEADLIGHTS. THE FEATURE WORKS FINE, HOWEVER, THE DIFFERENCE BETWEEN THE HIGH BEAM LIGHT AND THE LOW BEAM LIGHT IS EXTREMELY DRAMATIC AND THIS MAKES IT ALMOST IMPOSSIBLE FOR A PERSONS EYES TO READJUST AND FOCUS TO SEE AT THE LOW BEAM SETTING. THE LOW BEAM LIGHTS ARE DANGEROUSLY DIM. THEY DO NOT ILLUMINATE THE STOP SIGNS AS THE DRIVER APPROACHES. I HAD TO SLOW DOWN TO A DANGEROUSLY SLOW SPEED IN ORDER TO SEE THE STREET SIGNS. I BOUGHT THE CAR 5 DAYS AGO USED AND DIDN'T REALIZE THAT THIS WAS A PROBLEM FOR THIS PARTICULAR CAR. IN THE PAST 4 DAYS, I HAVE HAD THE CAR BACK TO THE DEALER 3 TIMES TO SEE IF THEY CAN HELP GET THE LOW BEAMS ANY BRIGHTER. THEY CANNOT!! THE SERVICE MANAGER CAME OUT TO TALK WITH ME AND SHOWED ME PICTURES OF THE 'HOUSING' FOR THE LOW BEAM LIGHTS AND THERE ARE METAL BRACKETS IN THE WAY OF THE LIGHT, WHICH HE EXPLAINED WILL FORCE THE LIGHT TO CAST TOO FAR DOWN. THIS IS WHY STREET SIGNS ARE IMPOSSIBLE TO READ AT NIGHT WHILE DRIVING THIS CAR. PLEASE RECALL IT AND FIX THIS PROBLEM! THE SERVICE MANAGER DID NOT GIVE ME A COPY OF THE PICTURES OR I WOULD INCLUDE THEM...

ON MAY 12, 2018, WE WERE DRIVING WEST ON MARYLAND INTERSTATE 68 THROUGH THE MOUNTAINS. WE WERE DRIVING DOWNWARD ON ONE OF THE MANY MOUNTAINS AND I NOTICED A WOBBLE COMING FROM THE FRONT PASSENGER WHEEL. I BEGAN TO WORRY AND SLOWED DOWN FROM 70 MPH TO 50 MPH. AS I APPROACHED THE BOTTOM OF THE MOUNTAIN THERE WAS A CURVE TO THE LEFT. ALL OF THE SUDDEN WE LOST CONTROL LIKE WE WERE ON ICE. WE TURNED 360 DEGREES AND SLAMMED INTO THE RIGHT BERM GUARD RAIL AND THEN PROCEEDED TO TRAVEL BACK ACROSS THE TWO LAND HIGHWAY AND HIT THE LEFT MEDIAN GUARDRAIL AND CAME TO A STOP. THERE WERE THREE OF US IN THE CAR AND FORTUNATELY ONLY MINOR INJURIES. WE OBSERVED THAT THE AXLE AT THE FRONT PASSENGER SIDE WHEEL HAD SHEERED OFF. I COULDN'T BELIEVE IT! ALSO. THE SIDE AIR BAGS DID NOT DEPLOY WHEN THE PASSENGER SIDE SLAMMED INTO THE GUARD RAIL. *TR

VEHICLE DRIVING HEADLIGHTS PROVIDE EXTREMELY LOW LEVEL OF ROAD ILLUMINATION WHICH IS EXTREMELY DANGEROUS SUCH THAT IT IS NECESSARY TO SWITCH TO HIGH BEAM IN ORDER TO ILLUMINATE THE ROAD SUFFICIENTLY TO DRIVE SAFELY! CADILLAC DEALERSHIP STATES THAT THE LIGHTING LEVEL IS ACCEPTABLE. AS YOU KNOW, DRIVING WITH HIGH BEAMS CAN BE DANGEROUS AS WELL WHEN ON LOCAL ROADS AND NEIGHBORHOODS IN ORDER TO SEE THE ROAD SAFELY.

LOW BEAM HEADLIGHTS BECAME VERY DIM WHILE DRIVING 5 HOUR BACK FROM NORTH FLORIDA. I COULD NOT SEE THE ROAD UNLESS I TURNED ON THE HIGH BEAMS.THE HEADLIGHTS WERE VERY DIM MAKING IT UNSAFE TO DRIVE AT NIGHT. I TOOK THE CAR TO THE DEALER AND WAS ADVISED IT WOULD CAST $1,600.00 TO REPLACE TWO LOW BEAM LIGHT BULBS WITH THE SAME BULB THAT WERE FAILING AFTER 4 YEARS OF USE. LOOKING ONLINE, I FOUND THAT OTHER SRX OWNER THAT PAID FOR THIS REPAIR EXPERIENCED THAT THE HEADLIGHT REPLACEMENT WAS EITHER A SHORT TERM FIX, 3 TO 6 MONTHS OR IT DOES NOT CORRECT THE ISSUE AT ALL. CONTINUING TO DRIVE THIS CAR AT NIGHT WOULD BE A SEVERE DANGER AND WILL CERTAINLY END IN A CRASH. CAUSING INJURY OR DEATH. EITHER BY BLINDING ONCOMING TRAFFIC WITH HIGH BEAMS FOR NOT BEING ABLE TO SEE THE ROAD WITH LOW BEAMS. MY ONLINE SEARCH FOUND SEVERAL SOLUTIONS ENGINEERED BY AFTERMARKET COMPANIES THAT FIX THIS DEFECT. THE COST IS $70.00 TO $150.00 AND REQUIRES ABOUT 4 HOURS WORK TO INSTALL. THIS IS CLEARLY A DEFECT AND THE AFFECTED VEHICLES SHOULD BE RECALLED AND REPAIRED BEFORE SOMEONE DIES.

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS ON THE VEHICLE WERE EXTREMELY DIM, WHICH MADE THE VEHICLE DIFFICULT TO DRIVE AT NIGHT. THE CONTACT CHANGED THE HEADLIGHT BULBS, BUT THAT DID NOT REPAIR THE FAILURE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 75,000.

I BOUGHT THE 2014 CADILLAC SRX LAST WEEK ON FEBRUARY 15, 2017 AND WHEN LEAVING THE DEALERSHIP I NOTICED THE HEADLIGHTS WERE VERY DIM. I TOOK IT BACK AND HAD THE BULBS REPLACED BUT IT DID NOT FIX THE PROBLEM. I HAVE SINCE LOOKED IT UP AND SEE SO MANY OTHER CADILLAC SRX OWNERS WITH THE SAME COMPLAINT. DRIVING AT NIGHT IS A SAFETY ISSUE AND THIS VEHICLE DEFINITELY NEEDS A RECALL.