IllustrationTHE VICHECLE IS JUMPING WITH A SUDDEN KICK WHEN SLOWING DOWN AND BRAKING. THIS WILL HAPPEN WHEN DRIVING TO WORK IN BUMPER TO BUMPER TRAFFIC AS WELL AS ROUTINE NAVIGATION LOCALLY.
2014 Cadillac Srx
Owner reports · Recalls · Investigations
More warning signs than most Srx years
Owner complaints for the 2014 Cadillac Srx are substantially higher than the model-year median of 192.
About this comparison →How this year compares
Owner complaints by model year
Compare all Srx years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
280–25K
6525–50K
6850–75K
4375–100K
25100–150K
1150K+
230 reports with mileage · 160 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Exterior Lighting. Review the 266 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 39 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility/wiper. Review the 25 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
16 crash reports2 fire reports5 injury reports
What owners actually said
390 reportsHEAD LIGHT LOW BEAMS ARE DANGEROUSLY DIM. IT IS VERY UNSAFE TO DRIVE THIS CAR AT NIGHT. SOMEONE IS GOING TO GET KILLED OR SERIOUSLY INJURED WITH THIS ISSUE. A RECALL FOR THIS SAFETY ISSUE IS IMMEDIATELY NEEDED TO SAVE LIVES. ALREADY CAME CLOSE TO AN ACCIDENT WHEN A TRUCK PULLED OUT IN FRONT OF US, WHILE DRIVING HOME. . HE COULD …
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HEAD LIGHT LOW BEAMS ARE DANGEROUSLY DIM. IT IS VERY UNSAFE TO DRIVE THIS CAR AT NIGHT. SOMEONE IS GOING TO GET KILLED OR SERIOUSLY INJURED WITH THIS ISSUE. A RECALL FOR THIS SAFETY ISSUE IS IMMEDIATELY NEEDED TO SAVE LIVES. ALREADY CAME CLOSE TO AN ACCIDENT WHEN A TRUCK PULLED OUT IN FRONT OF US, WHILE DRIVING HOME. . HE COULD NOT SEE US. PLEASE TAKE THIS SERIOUSLY AND HELP US.
THERE IS AN EXISTING RECALL FILED ON 9/19/2014 FOR THE 2014 CADILLAC SRX FOR A "POSSIBLE LOOSE REAR SUSPENSION TOE ADJUSTER LINK" WHICH CAN CAUSE LOSS OF VEHICLE CONTROL AND INCREASE THE RISK OF A CRASH. THE NHTSA CAMPAIGN NUMBER IS 14V571000. ON 5/21/19, I FIRST NOTICED THAT WHEN DRIVING DOWN THE HIGHWAY, MY CAR WOULD PULL …
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THERE IS AN EXISTING RECALL FILED ON 9/19/2014 FOR THE 2014 CADILLAC SRX FOR A "POSSIBLE LOOSE REAR SUSPENSION TOE ADJUSTER LINK" WHICH CAN CAUSE LOSS OF VEHICLE CONTROL AND INCREASE THE RISK OF A CRASH. THE NHTSA CAMPAIGN NUMBER IS 14V571000. ON 5/21/19, I FIRST NOTICED THAT WHEN DRIVING DOWN THE HIGHWAY, MY CAR WOULD PULL TO THE LEFT QUITE A BIT, ALMOST AS IF IT WAS BEING HIT WITH A HIGH WIND GUST. THIS HAPPENED TWO ADDITIONAL TIMES DRIVING DOWN THE HIGHWAY THE FOLLOWING TWO DAYS. ON 5/28/19, I WAS NO LONGER ABLE TO DRIVE THE CAR IN A STRAIGHT LINE AS THE WHEEL WAS COCKED 45 DEGREES TO THE LEFT TO EVEN DRIVE STRAIGHT, THIS HAPPENED LESS THAN A MILE FROM HOME AND I MADE IT HOME SAFE. THE FOLLOWING DAY ON 5/29/19, ON THE WAY TO FIRESTONE TO HAVE THE CAR LOOKED AT, I COULD NO LONGER DRIVE OVER 25MPH AND THE LEFT FRONT AND REAR TIRES WERE COCKED OUT TO THE SIDE AND THE CAR APPEARED TO BE DRIFTING. I ALMOST WENT OFF THE ROAD.
THE 2014 CADILLAC SRX HAD 75K MILES ON THE ODOMETER, THE DRIVER EXPERIENCED A WOBBLE FEELING IN THE SUSPENSION OF THE CAR WHILE DRIVING ON THE HIGHWAY THEN HEARD A BANG AND THE CAR WENT OUT OF CONTROL AT HIGH SPEEDS. THE READ END OF THE CAR VEERED TO THE RIGHT. FORTUNATELY, NO OTHER CARS WERE ON THE ROAD AS THE CAR WENT ACROSS…
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THE 2014 CADILLAC SRX HAD 75K MILES ON THE ODOMETER, THE DRIVER EXPERIENCED A WOBBLE FEELING IN THE SUSPENSION OF THE CAR WHILE DRIVING ON THE HIGHWAY THEN HEARD A BANG AND THE CAR WENT OUT OF CONTROL AT HIGH SPEEDS. THE READ END OF THE CAR VEERED TO THE RIGHT. FORTUNATELY, NO OTHER CARS WERE ON THE ROAD AS THE CAR WENT ACROSS MULTIPLE LANES WHILE OUT OF CONTROL. THE DRIVER WAS ABLE TO PULL THE CAR OVER TO THE SIDE OF THE ROAD AND ONSTAR WAS CALLED FOR ASSISTANCE. THE CAR WAS TAKEN TO THE NEAREST CADILLAC DEAL WHO FOUND THAT THE REAR RIGHT ADJUSTER LINKS BROKE DUE TO THE THREADS WERE WORN. FOUND THAT RECALL 14V571000 RECALL DATE 9/19/2019 COMPONENT SUSPENSION: REAR.
CUE INFOTAINMENT SYSTEM TOUCH SCREEN MALFUNCTIONS CAUSING DRIVER DISTRACTION AS WELL AS DISCOMFORT . HEATING , NAVIGATION AND RADIO FUNCTIONS OPERATE ERRATICALLY WITHOUT WARNING AS IF THE SCREEN IS DETECTING A FINGER PRESSING IT AND CAN NOT BE OVERRIDDEN . THIS IS A DRIVING SAFETY ISSUE ESPECIALLY HERE IN THE MIDWEST WHERE A W…
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CUE INFOTAINMENT SYSTEM TOUCH SCREEN MALFUNCTIONS CAUSING DRIVER DISTRACTION AS WELL AS DISCOMFORT . HEATING , NAVIGATION AND RADIO FUNCTIONS OPERATE ERRATICALLY WITHOUT WARNING AS IF THE SCREEN IS DETECTING A FINGER PRESSING IT AND CAN NOT BE OVERRIDDEN . THIS IS A DRIVING SAFETY ISSUE ESPECIALLY HERE IN THE MIDWEST WHERE A WEATHER ADVISORY COULD VERY WELL BE MISSED OR THE HEATING AND AIR COULD CAUSE THE WINDSHIELD TO FOG UNCONTROLLABLY.
I CANNOT DRIVE AT NIGHT BECAUSE HEADLIGHTS ARE SO DIM YOU CAN'T SEE THEM 100 FT AWAY.ALSO WATER IN ASSEMBLY. HAVE REPLACED AND IT MADE NO DIFFERENCE.
HEADLIGHTS ARE SO DIM ITS VERY DANGEROUS TO DRIVE VEHICLE WHEN IS DARK.
DIM HEADLIGHTS HAVE BECOME SO DIM THAT IT'S UNSAFE TO DRIVE AT NIGHT UNLESS HIGH BEAM LIGHTS ARE ON. CONTACTED LOCAL DEALERSHIP AND WAS TOLD I COULD HAVE THEM REPLACED AT MY COST.
MY HEADLIGHTS BECAME TOO DIM TO SAFELY DRIVE MY CAR AT NIGHT, SEEMED TO BE THE MAGNIFYING PART INSIDE THE LIGHT WAS FOGGED UP. I TOOK IT TO DEALER WHERE I PURCHASED CAR AND HAD THEM LOOK AT LIGHTS. THEY TELL ME I JUST NEED NEW BULBS. I HAD ANOTHER PLACE REPLACE BULBS AND IT DIDN'T HELP AT ALL. HAD TO HAVE HEADLIGHTS REPLACED…
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MY HEADLIGHTS BECAME TOO DIM TO SAFELY DRIVE MY CAR AT NIGHT, SEEMED TO BE THE MAGNIFYING PART INSIDE THE LIGHT WAS FOGGED UP. I TOOK IT TO DEALER WHERE I PURCHASED CAR AND HAD THEM LOOK AT LIGHTS. THEY TELL ME I JUST NEED NEW BULBS. I HAD ANOTHER PLACE REPLACE BULBS AND IT DIDN'T HELP AT ALL. HAD TO HAVE HEADLIGHTS REPLACED OUT OF POCKET ((COULDN'T BE FIXED WITHOUT REPLACING) TO SAFELY DRIVE AT NIGHT
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AT DUSK, THE HEADLAMPS FAILED TO PROPERLY ILLUMINATE THE ROADWAY. THE VEHICLE WAS TAKEN TO KERBECK CADILLAC ATLANTIC CITY (LOCATED AT 340 N ALBANY AVE, ATLANTIC CITY, NJ 08401, (609) 246-2211) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BULBS COULD BE REPLACED AND TH…
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TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AT DUSK, THE HEADLAMPS FAILED TO PROPERLY ILLUMINATE THE ROADWAY. THE VEHICLE WAS TAKEN TO KERBECK CADILLAC ATLANTIC CITY (LOCATED AT 340 N ALBANY AVE, ATLANTIC CITY, NJ 08401, (609) 246-2211) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BULBS COULD BE REPLACED AND THE HEADLAMP LENS COULD BE RESTORED; HOWEVER, THE FAILURE COULD RECUR. THE CONTACT WAS ALSO INFORMED THAT THE INTERNAL REFLECTOR IN THE HEADLAMP WAS AT FAULT AND THAT THE HEADLAMP ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Official recalls
221V473000 · Suspension:rear
Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
14V571000 · Suspension:rear
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.