IllustrationTHE HEADLIGHTS WHILE ON LOW BEAM ARE NOT BRIGHT ENOUGH CAUSING A POTENTIAL SAFETY ISSUE. THE LACK OF BRIGHTNESS IS MUCH MORE EXSAGRATED WHEN DRIVING IN NIGHT RAIN CONDITUONS.
2014 Cadillac Srx
Owner reports · Recalls · Investigations
More warning signs than most Srx years
Owner complaints for the 2014 Cadillac Srx are substantially higher than the model-year median of 192.
About this comparison →How this year compares
Owner complaints by model year
Compare all Srx years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
280–25K
6525–50K
6850–75K
4375–100K
25100–150K
1150K+
230 reports with mileage · 160 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Exterior Lighting. Review the 266 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 39 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility/wiper. Review the 25 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
16 crash reports2 fire reports5 injury reports
What owners actually said
390 reportsLOW BEAM HEADLIGHTS ARE ALMOST USELESS. CAN NOT SEE ANYTHING . HAVE HAD THEM CHECKED OUT AND BEEN TOLD WAS PROBLEM EVERYONE HAS. FACTORY PROBLEM
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE DIM. THE VEHICLE WAS TAKEN TO MARTHALER OF MARQUETTE BUICK GMC CADILLAC (919 W BARAGA AVE, MARQUETTE, MI 49855, (906) 226-3592) WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPA…
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TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE DIM. THE VEHICLE WAS TAKEN TO MARTHALER OF MARQUETTE BUICK GMC CADILLAC (919 W BARAGA AVE, MARQUETTE, MI 49855, (906) 226-3592) WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO DAVE TOWELL CADILLAC (111 W MARKET ST, AKRON, OH 44303, (888) 315-0939) WHERE IT WAS DIAGNOSED THAT NEW BULBS WERE NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 102,000.
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AFTER DUSK, THE HEADLAMPS FAILED TO ADEQUATELY ILLUMINATE THE ROADWAY. THE VEHICLE WAS TAKEN TO LOCKHART CADILLAC (9265 E 126TH ST, FISHERS, IN 46038, (317) 759-7785) ON SEVERAL OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLAMPS CONFORMED TO U.S. SAFETY …
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TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AFTER DUSK, THE HEADLAMPS FAILED TO ADEQUATELY ILLUMINATE THE ROADWAY. THE VEHICLE WAS TAKEN TO LOCKHART CADILLAC (9265 E 126TH ST, FISHERS, IN 46038, (317) 759-7785) ON SEVERAL OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLAMPS CONFORMED TO U.S. SAFETY STANDARDS AND SPECIFICATIONS. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THERE WAS A REPLACEMENT LOW BEAM CONVERSION KIT THAT MAY UPGRADE THE REDUCED HEADLAMP ILLUMINATION. THE KIT WAS INSTALLED, BUT FAILED TO REMEDY THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE LOW BEAM HEADLIGHTS WERE NOT PROJECTING ENOUGH LIGHT. THE CONTACT MENTIONED THAT THE LIGHTING GRADUALLY DIMMED. THE VEHICLE WAS TAKEN TO FRANKLIN CHEVROLET CADILLAC BUICK GMC (106 NORTHSIDE DR E, STATESBORO, GA 30458) WHERE THE CONTACT WAS INFORMED THAT …
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TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE LOW BEAM HEADLIGHTS WERE NOT PROJECTING ENOUGH LIGHT. THE CONTACT MENTIONED THAT THE LIGHTING GRADUALLY DIMMED. THE VEHICLE WAS TAKEN TO FRANKLIN CHEVROLET CADILLAC BUICK GMC (106 NORTHSIDE DR E, STATESBORO, GA 30458) WHERE THE CONTACT WAS INFORMED THAT THE ENTIRE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.
WE PURCHASED A 2014 SRX USED AND WISH WE WOULD HAVE LOOKED AT REVIEWS PRIOR TO PURCHASE. IT IS TO BAD GM KNOWS THERE IS A PROBLEM WITH THE LOW BEAM HEADLIGHTS AND WON'T RECALL THEM. FRIDAY NIGHT WE WERE TURNING INTO A BUSINESS AND COULD NOT SEE THE DRIVEWAY BECAUSE OF THE HEADLIGHTS SO DIM. I AM TAKING IT TO THE DEALER ON MONDAY…
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WE PURCHASED A 2014 SRX USED AND WISH WE WOULD HAVE LOOKED AT REVIEWS PRIOR TO PURCHASE. IT IS TO BAD GM KNOWS THERE IS A PROBLEM WITH THE LOW BEAM HEADLIGHTS AND WON'T RECALL THEM. FRIDAY NIGHT WE WERE TURNING INTO A BUSINESS AND COULD NOT SEE THE DRIVEWAY BECAUSE OF THE HEADLIGHTS SO DIM. I AM TAKING IT TO THE DEALER ON MONDAY BECAUSE IT IS EXTREMELY DANGEROUS TO DRIVE AT NIGHT.
LOW BEAM HEADLIGHTS ARE INEFFECTIVE. VERY DANGEROUS TO DRIVE AT NIGHT. PLEASE MAKE GM TAKE RESPONSIBILITY AND REPAIR THESE VEHICLES.
MY RADIO IS GOING BATTING AGAIN. IT PLAYS BUT THE SCREEN WILL NOT WORK 1/2 THE TIME - I HAVE NO CONTROL ON WHERE TO GO. WHEN I TRY TO RECIEVE A CALL FROM THE CAR IT WILL PICK UP AND DISCONNECT 2 SECONDS INTO THE CALL. IT WILL NOT LET ME USE A AUX CORD TO PLAY MUSIC. I HAVE REPLACED THE DISPLAY ON 9/13/16 AND I REPLACED THE R…
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MY RADIO IS GOING BATTING AGAIN. IT PLAYS BUT THE SCREEN WILL NOT WORK 1/2 THE TIME - I HAVE NO CONTROL ON WHERE TO GO. WHEN I TRY TO RECIEVE A CALL FROM THE CAR IT WILL PICK UP AND DISCONNECT 2 SECONDS INTO THE CALL. IT WILL NOT LET ME USE A AUX CORD TO PLAY MUSIC. I HAVE REPLACED THE DISPLAY ON 9/13/16 AND I REPLACED THE RADIO ON 4/26/17. THIS IS NOT ACCEPTABLE. I HAD TO WAIT IN APRIL FOR OVER A MONTH OR TWO B/C THIS PARTICULAR RADIO WAS ON BACK ORDER DUE TO ISSUES.
I HAD FELT SWAYING IN MY REAR FOR ABOUT 1 MONTH BEFORE IT ACTUALLY BROKE. I WAS GOING DOWN I40 HEADED TO THE BEACH AND I HEARD A POP AND ALL OF A SUDDEN MY STEERING WHEEL WAS AT A RIGHT HAND TURN POSITION GOING STRAIGHT. (DOG TRACKING) I HAVE HAD IT TEMPORARILY FIXED UNTIL I KNOW FOR SURE THAT IT SHOULD BE A RECALL.
THE CADILLAC CUE SYSTEM DOES NOT WORK PROPERLY. THE ORIGINAL WENT OUT, THE ONE THEY FIXED UNDER WARRANTY WENT OUT, AND NOW THEY DON'T WANT TO HELP ME FIX WHAT I HAVE. IT WAS ONLY 18 MONTHS AGO WHEN THEY REPLACED THE CUE SYSTEM. IT OPERATES LIKE THIS REGARDLESS OF THE WAY YOU DRIVE IT.
Official recalls
221V473000 · Suspension:rear
Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
14V571000 · Suspension:rear
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.