IllustrationUNABLE TO DRIVE AT NIGHT DUE TO VERY LOW LIGHT OUTPUT. LIKE DRIVING WITH NO LIGHTS OR WITH PARK LIGHTS. HAD NEW LIGHTS INSTALLED, BUT STILL VERY LOW LIGHTING. WORSE IF IT IS RAINING. CAN'T SEE 2 FOOT IN FRONT OF YOU UNLESS YOU HAVE THE HIGH BEAM ON. RURAL DRIVING, LIVE IN COUNTRY.
2014 Cadillac Srx
Owner reports · Recalls · Investigations
More warning signs than most Srx years
Owner complaints for the 2014 Cadillac Srx are substantially higher than the model-year median of 192.
About this comparison →How this year compares
Owner complaints by model year
Compare all Srx years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
280–25K
6525–50K
6850–75K
4375–100K
25100–150K
1150K+
230 reports with mileage · 160 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Exterior Lighting. Review the 266 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 39 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility/wiper. Review the 25 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
16 crash reports2 fire reports5 injury reports
What owners actually said
390 reportsTHE CUE SCREEN STARTED TO SPIDER ON ITS OWN
DRIVERS SIDE MIRROR DELAMINATED. CAR HAS EXACTLY 46663 MILES ON IT AND IS GARAGE KEPT. CADILLAC SAYS SORRY IT'S OUT OF WARRANTY AND WANTS ALMOST $500 TO REPLACE THIS SAFETY RELATED ITEM.
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS WERE EXTREMELY DIM AND CREATED A VISIBILITY HAZARD. THE VEHICLE WAS TAKEN TO DUNCAN FAMILY AUTOMOTIVE GROUP (269 S ROANE ST, HARRIMAN, TN 37748) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE HEADLIGHT …
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TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS WERE EXTREMELY DIM AND CREATED A VISIBILITY HAZARD. THE VEHICLE WAS TAKEN TO DUNCAN FAMILY AUTOMOTIVE GROUP (269 S ROANE ST, HARRIMAN, TN 37748) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
I PURCHASED A 2014 CADILLAC SRX AND BEGAN HAVING PROBLEMS WITH THE TRANSMISSION 7 MONTHS LATER. I WAS EXPERIENCING HARD SHIFT CHANGES CONSTANTLY WHILE DRIVING, TO THE POINT WHERE I ALMOST CAUSED AN ACCIDENT. I TOOK THE CAR TO THE DEALER 5 TIMES FOR A DIAGNOSTIC REVIEW. OCCORDING TO THEM THEY DID NOT FIND ANYTHING WRONG WITH THE…
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I PURCHASED A 2014 CADILLAC SRX AND BEGAN HAVING PROBLEMS WITH THE TRANSMISSION 7 MONTHS LATER. I WAS EXPERIENCING HARD SHIFT CHANGES CONSTANTLY WHILE DRIVING, TO THE POINT WHERE I ALMOST CAUSED AN ACCIDENT. I TOOK THE CAR TO THE DEALER 5 TIMES FOR A DIAGNOSTIC REVIEW. OCCORDING TO THEM THEY DID NOT FIND ANYTHING WRONG WITH THE CAR UNTIL I DROVE IT THERE AND PHYSICALLY REQUESTED A MANAGER TO COME OUT AND DRIVE THE VEHICLE WITH ME. THEN AND ONLY THEN THEY ADMITTED SOMETHING WAS WRONG WITH THE CAR, THEY KEPT IT FOR 2 WEEKS AND CLAIMED THEY PERFORMED A COMPLETE TRANSMISSION OVERHAUL. I TOOK THE CAR HOME AND 5 WEEKS LATER I WAS BACK AT THE DEALERSHIP WITH THE SAME PROBLEM, THIS TIME WORST THAN THE 1ST TIME. BY THEN MY WARRANTY HAD EXPIRED, THEY DID NOT WANT TO GUARANTEE THEIR REPAIR AND THEY WANTED ME TO PAY ALMOST 3,000 DOLLARS FOR TRANSMISSION REPAIR THEY CLAIMED TO HAVE DONE. MY OTHER ISSUE IS WITH THE CUE, IT CRACKED WHILE THE CAR WAS AT THE DEALERSHIP AND WAS TOLD I NEEDED TO PAY 1,500 DOLLARS TO FIX. SECOND TIME I HAD AN ISSUE WITH IT. THIS MODEL HAS SO MANY ISSUES IT DEFINITELY SHOULD BE RECALLED BEFORE SOMEONE DIES ON THE ROAD FROM A FAULTY TRANSMISSION AND CUES THAT CAN BE DANGEROUS BECAUSE YOU HAVER TO USE YOUR CELL PHONE FOR NAVIGATION.
THE LOW BEAM HEADLIGHTS ARE SO DIM I CAN NOT SEE MORE THAN 2 FEET ON FROMT OF ME. THIS ISSUE IS APPARENTLY CAUSE BY FAULTY CASING ON THE HEADLIGHTS ON 2010-2016 SRX CADILLACS AND GM IS NOT TAKING OWNERSHIP FOR THIS MISTAKE. MY BEHICKE CANNOT BE DRIVEN AT NIGHT WITHOUT THE HIGH BEAMS ON. WE NOTICED THE ISSUE WHILE DRIVING DOWN TH…
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THE LOW BEAM HEADLIGHTS ARE SO DIM I CAN NOT SEE MORE THAN 2 FEET ON FROMT OF ME. THIS ISSUE IS APPARENTLY CAUSE BY FAULTY CASING ON THE HEADLIGHTS ON 2010-2016 SRX CADILLACS AND GM IS NOT TAKING OWNERSHIP FOR THIS MISTAKE. MY BEHICKE CANNOT BE DRIVEN AT NIGHT WITHOUT THE HIGH BEAMS ON. WE NOTICED THE ISSUE WHILE DRIVING DOWN THE INTERSTATE IN IT FOR THE FIRST TIME AT NIGHT. THERE IS ALREADY A CLASS ACTION LAWSUIT BECAUSE THIS IS A COMMON PROBLEM.
THE LOW BEAM HEADLIGHTS WILL NOT EVEN LIGHT UP THE ROAD VERY WELL AND CAUSES A SAFETY HAZARD. I SEARCHED THE WEB TO SEE IF ANYONE ELSE WAS HAVING THIS PROBLEM AND A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM DUE TO MOISTURE GETTING IN THE HEADLIGHTS. THEY ARE SAYING IT'S CAUSED BY A MANUFACTURER ERROR WITH 2010-2016 CADILLAC ST…
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THE LOW BEAM HEADLIGHTS WILL NOT EVEN LIGHT UP THE ROAD VERY WELL AND CAUSES A SAFETY HAZARD. I SEARCHED THE WEB TO SEE IF ANYONE ELSE WAS HAVING THIS PROBLEM AND A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM DUE TO MOISTURE GETTING IN THE HEADLIGHTS. THEY ARE SAYING IT'S CAUSED BY A MANUFACTURER ERROR WITH 2010-2016 CADILLAC STX'S.
THE BACKUP MONITOR TOUCHSCREEN CRACKED INTO A SPIDERWEB EFFECT. I DON'T KNOW WHY BUT WAS SUDDENLY LIKE THAT AND HAS GOTTEN WORSE. *TR
HEADLIGHTS, PARTICULARLY LOW BEAMS, HAVE BECOME VERY DIM OVER TIME. HEADLIGHT COVERS ARE NOT CLOUDED. NECESSARY TO DRIVE WITH HIGH BEAMS DURING NIGHTTIME HOURS. *BF CONSUMER STATED HEADLIGHTS WERE REPLACED.*JB
THE DAY I BOUGHT MY 2014 CADILLAC SRX ON THE DRIVE HOME IT GOT DARK AND MY LIGHTS CAME ON. I WAS IN TALLAHASSEE IN TRAFFIC SO I THOUGHT IT WAS JUST THE STREET LIGHTS THAT WERE MAKING THEM SEEM DIM. AS I CONTINUED HOME I WAS RUNNING THE LIGHTS ON HIGH WHEN I MET A CAR I PUT THEM ON LOW AND IT WAS LIKE I HAD NO LIGHTS AT ALL. WHEN…
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THE DAY I BOUGHT MY 2014 CADILLAC SRX ON THE DRIVE HOME IT GOT DARK AND MY LIGHTS CAME ON. I WAS IN TALLAHASSEE IN TRAFFIC SO I THOUGHT IT WAS JUST THE STREET LIGHTS THAT WERE MAKING THEM SEEM DIM. AS I CONTINUED HOME I WAS RUNNING THE LIGHTS ON HIGH WHEN I MET A CAR I PUT THEM ON LOW AND IT WAS LIKE I HAD NO LIGHTS AT ALL. WHEN I PURCHASED THE VEHICLE THIS WAS NEVER BROUGHT UP AND OF COURSE IT WAS TEST DRIVEN IN THE DAYLIGHT HOURS. I PURCHASED IT ON FEBRUARY 29, 2020, THE CARFAX CHECKED OUT GREAT, WITHOUT BEING AWARE THAT THIS WAS A PROBLEM AND I REALLY DO NOT THINK THE DEALER SHOULD HAVE SOLD THE VEHICLE IN THIS CONDITION. CADILLAC FINALLY SENT LETTERS TO OWNERS IN FLORIDA AND THE WEEK FOLLOWING MY PURCHASE MY MOTHER RECEIVED A LETTER REGARDING A CLASS ACTION SUIT ON THE HEADLIGHTS ON HER 2013 CADILLAC SRX THAT WAS TOTALED DURING HURRICANE MICHAEL ON OCTOBER 10, 2018. I CONTACTED OUR LOCAL DEALER AND WAS TOLD I COULD HAVE THE HEADLIGHTS REPLACED AT MY COST. THIS IS NOT FAIR THAT I HAVE TO PAY FOR SOMETHING THAT SHOULD HAVE BEEN A RECALL IN THE FIRST PLACE AND DURING THIS TIME A LOT OF PEOPLE DO NOT HAVE AN EXTRA $1700.00 LAYING AROUND BECAUSE THAT WAS THE QUOTE THAT I RECEIVED FROM THE DEALER. WITH ALL I HAVE FOUND IN MY RESEARCH AND EVEN A CLASS ACTION SUIT CADILLAC SHOULD BE REPLACING THE ASSEMBLY. I EVEN CONTACTED THE ADMINISTRATOR WITH CLASS ACTION SUIT AND WAS TOLD THAT MY VIN # WAS IN THE GROUP THAT WAS NOTIFIED EARLIER AND THAT DEADLINE HAD EXPIRED IN JUNE 2019 PRIOR TO MY PURCHASE BUT IT IS APPARENT THE WORK WAS NEVER DONE. THIS IS MY ONLY VEHICLE AND I CAN NOT AFFORD TO REPLACE IT. IF I HAVE TO DRIVE AT NIGHT MY ONLY OPTION IS TO USE MY HIGH BEAMS WHICH IS A DANGER TO OTHER VEHICLES ON THE ROAD. I ASK YOU TO PLEASE LOOK AT THIS SITUATION AND FORCE GM CADILLAC TO ISSUE A RECALL ON THESE VEHICLES BECAUSE IT SHOULD HAVE BEEN DONE A LONG TIME AGO. *BF *TR *TR
Official recalls
221V473000 · Suspension:rear
Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
14V571000 · Suspension:rear
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.