The contact owns a 2014 Cadillac SRX. The contact stated while driving 55 mph, she felt the vehicle swaying. The contact stated there was no warning light illuminated. The contact continued to drive the vehicle. The local dealer was contacted and made aware of the failure. An appointment was scheduled for June 25, 2021. The cont…
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The contact owns a 2014 Cadillac SRX. The contact stated while driving 55 mph, she felt the vehicle swaying. The contact stated there was no warning light illuminated. The contact continued to drive the vehicle. The local dealer was contacted and made aware of the failure. An appointment was scheduled for June 25, 2021. The contact stated that on June 25, 2021 while driving 55 mph, the rear passenger’s side toe link detached from the vehicle. The contact stated there was no warning light illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer and was diagnosed with needing the rear toe links to be replaced. The vehicle was not yet repaired. The Vin was associated with NHTSA Campaign Number: 14V571000 (Suspension). The manufacturer was not informed of the failure. The failure mileage was approximately 120,000.
NHTSA ODI #11422544
83,000 miles · Feb 20, 2021
SuspensionCrash
WAS DRIVING DOWN THE HIGHWAY GOING SPEED LIMIT OF 70 TO 75 WHEN MY CAR SUDDENLY LOST ALL CONTROL AS IF I WAS ON A SHEET OF ICE AND I TRAVELED UNCONTROLLABLY ACROSS THE ENTIRE HIGHWAY LANES INTO THE CENTER MEDIAN ALMOST INTO ONCOMING TRAFFIC ON THE OTHER SIDE BEFORE COMING TO A STOP
NHTSA ODI #11397142
43,000 miles · Jan 15, 2021
SteeringSuspensionWheelsCrash
CAR VEERED TO THE RIGHT INTO THE GUARDRAIL THEN LOSS OF CONTROL OF STEERING, CAR SPUN AROUND TWICE AND LANDED IN OPPOSITE GUARDRAIL FACING TRAFFIC WITH LEFT REAR TIRE FACING AWAY FROM THE CAR. WE WERE DRIVING AT THE TIME ON A HIGHWAY.
NHTSA ODI #11388327
108,000 miles · Nov 7, 2019
Suspension
I HAD FELT SWAYING IN MY REAR FOR ABOUT 1 MONTH BEFORE IT ACTUALLY BROKE. I WAS GOING DOWN I40 HEADED TO THE BEACH AND I HEARD A POP AND ALL OF A SUDDEN MY STEERING WHEEL WAS AT A RIGHT HAND TURN POSITION GOING STRAIGHT. (DOG TRACKING) I HAVE HAD IT TEMPORARILY FIXED UNTIL I KNOW FOR SURE THAT IT SHOULD BE A RECALL.
NHTSA ODI #11278653
73,360 miles · May 29, 2019
Suspension
THERE IS AN EXISTING RECALL FILED ON 9/19/2014 FOR THE 2014 CADILLAC SRX FOR A "POSSIBLE LOOSE REAR SUSPENSION TOE ADJUSTER LINK" WHICH CAN CAUSE LOSS OF VEHICLE CONTROL AND INCREASE THE RISK OF A CRASH. THE NHTSA CAMPAIGN NUMBER IS 14V571000. ON 5/21/19, I FIRST NOTICED THAT WHEN DRIVING DOWN THE HIGHWAY, MY CAR WOULD PULL …
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THERE IS AN EXISTING RECALL FILED ON 9/19/2014 FOR THE 2014 CADILLAC SRX FOR A "POSSIBLE LOOSE REAR SUSPENSION TOE ADJUSTER LINK" WHICH CAN CAUSE LOSS OF VEHICLE CONTROL AND INCREASE THE RISK OF A CRASH. THE NHTSA CAMPAIGN NUMBER IS 14V571000. ON 5/21/19, I FIRST NOTICED THAT WHEN DRIVING DOWN THE HIGHWAY, MY CAR WOULD PULL TO THE LEFT QUITE A BIT, ALMOST AS IF IT WAS BEING HIT WITH A HIGH WIND GUST. THIS HAPPENED TWO ADDITIONAL TIMES DRIVING DOWN THE HIGHWAY THE FOLLOWING TWO DAYS. ON 5/28/19, I WAS NO LONGER ABLE TO DRIVE THE CAR IN A STRAIGHT LINE AS THE WHEEL WAS COCKED 45 DEGREES TO THE LEFT TO EVEN DRIVE STRAIGHT, THIS HAPPENED LESS THAN A MILE FROM HOME AND I MADE IT HOME SAFE. THE FOLLOWING DAY ON 5/29/19, ON THE WAY TO FIRESTONE TO HAVE THE CAR LOOKED AT, I COULD NO LONGER DRIVE OVER 25MPH AND THE LEFT FRONT AND REAR TIRES WERE COCKED OUT TO THE SIDE AND THE CAR APPEARED TO BE DRIFTING. I ALMOST WENT OFF THE ROAD.
NHTSA ODI #11210601
75,470 miles · May 23, 2019
Suspension
THE 2014 CADILLAC SRX HAD 75K MILES ON THE ODOMETER, THE DRIVER EXPERIENCED A WOBBLE FEELING IN THE SUSPENSION OF THE CAR WHILE DRIVING ON THE HIGHWAY THEN HEARD A BANG AND THE CAR WENT OUT OF CONTROL AT HIGH SPEEDS. THE READ END OF THE CAR VEERED TO THE RIGHT. FORTUNATELY, NO OTHER CARS WERE ON THE ROAD AS THE CAR WENT ACROSS…
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THE 2014 CADILLAC SRX HAD 75K MILES ON THE ODOMETER, THE DRIVER EXPERIENCED A WOBBLE FEELING IN THE SUSPENSION OF THE CAR WHILE DRIVING ON THE HIGHWAY THEN HEARD A BANG AND THE CAR WENT OUT OF CONTROL AT HIGH SPEEDS. THE READ END OF THE CAR VEERED TO THE RIGHT. FORTUNATELY, NO OTHER CARS WERE ON THE ROAD AS THE CAR WENT ACROSS MULTIPLE LANES WHILE OUT OF CONTROL. THE DRIVER WAS ABLE TO PULL THE CAR OVER TO THE SIDE OF THE ROAD AND ONSTAR WAS CALLED FOR ASSISTANCE. THE CAR WAS TAKEN TO THE NEAREST CADILLAC DEAL WHO FOUND THAT THE REAR RIGHT ADJUSTER LINKS BROKE DUE TO THE THREADS WERE WORN. FOUND THAT RECALL 14V571000 RECALL DATE 9/19/2019 COMPONENT SUSPENSION: REAR.
NHTSA ODI #11209435
96,000 miles · Jan 18, 2019
Suspension
SWAYS AND WANDERS ON THE HIGHWAY, SEEMS LIKE YOU NEED ANLIGNMENT, BUT THAT DOES NOT FIX THE PROPLEM
NHTSA ODI #11170719
60,000 miles · May 14, 2018
StructureSuspensionWheelsCrashInjury
ON MAY 12, 2018, WE WERE DRIVING WEST ON MARYLAND INTERSTATE 68 THROUGH THE MOUNTAINS. WE WERE DRIVING DOWNWARD ON ONE OF THE MANY MOUNTAINS AND I NOTICED A WOBBLE COMING FROM THE FRONT PASSENGER WHEEL. I BEGAN TO WORRY AND SLOWED DOWN FROM 70 MPH TO 50 MPH. AS I APPROACHED THE BOTTOM OF THE MOUNTAIN THERE WAS A CURVE TO THE …
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ON MAY 12, 2018, WE WERE DRIVING WEST ON MARYLAND INTERSTATE 68 THROUGH THE MOUNTAINS. WE WERE DRIVING DOWNWARD ON ONE OF THE MANY MOUNTAINS AND I NOTICED A WOBBLE COMING FROM THE FRONT PASSENGER WHEEL. I BEGAN TO WORRY AND SLOWED DOWN FROM 70 MPH TO 50 MPH. AS I APPROACHED THE BOTTOM OF THE MOUNTAIN THERE WAS A CURVE TO THE LEFT. ALL OF THE SUDDEN WE LOST CONTROL LIKE WE WERE ON ICE. WE TURNED 360 DEGREES AND SLAMMED INTO THE RIGHT BERM GUARD RAIL AND THEN PROCEEDED TO TRAVEL BACK ACROSS THE TWO LAND HIGHWAY AND HIT THE LEFT MEDIAN GUARDRAIL AND CAME TO A STOP. THERE WERE THREE OF US IN THE CAR AND FORTUNATELY ONLY MINOR INJURIES. WE OBSERVED THAT THE AXLE AT THE FRONT PASSENGER SIDE WHEEL HAD SHEERED OFF. I COULDN'T BELIEVE IT! ALSO. THE SIDE AIR BAGS DID NOT DEPLOY WHEN THE PASSENGER SIDE SLAMMED INTO THE GUARD RAIL. *TR
NHTSA ODI #11093733
32,000 miles · May 31, 2016
SuspensionCrash
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 65 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND IT VEERED OFF THE ROAD IN BOTH DIRECTIONS AND CRASHED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR …
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TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 65 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND IT VEERED OFF THE ROAD IN BOTH DIRECTIONS AND CRASHED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER SIDE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
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