2014 Cadillac Srx

The contact owns a 2014 Cadillac SRX. The vehicle had previously been serviced at the dealer under NHTSA Campaign Number: 21V473000 (Suspension) however, there was an abnormal sound coming from the vehicle after the recall repair was performed. The vehicle was taken back to the dealer and diagnosed with strut failure. The vehicle was then taken to an independent mechanic who diagnosed that the front sway bar was loose. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

The contact owns a 2014 Cadillac SRX. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 21V473000 (Suspension). The vehicle was repaired but after retrieving the vehicle it was discovered that the ABS, Stabilitrak and traction control warning lights were all illuminated. The cause of the failure was not determined. The service center refused to repair the additional issues. The manufacturer was notified of the issue but no assistance was offered. The failure mileage was 127,249.

The contact owns a 2014 Cadillac SRX. The contact stated while operating the vehicle, the traction control and stability control warning lights illuminated. The vehicle was later serviced under NHTSA Campaign Number: 21V473000 (Suspension) however, the failure recurred. The cause of the failure was not yet determined. The manufacturer and dealer were notified of the failure. The approximate failure mileage was 98,000.

The contact owns a 2014 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at various speeds, the vehicle made a loud squealing noise even after having an alignment performed. The approximate failure mileage was 65,000. VIN tool confirms parts are not available.

The contact owns a 2014 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the "Service rear axle" warning light was illuminated. The vehicle was taken to the dealer and diagnosed with a faulty sensor. The sensor was replaced however, the failure recurred. Reno Buick GMC Cadillac (900 Kietzke Ln. Reno, NV 89502) was made aware of the issue but informed the contact that the part was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000.

The contact owns a 2014 Cadillac SRX. The contact stated that the service traction control message was displayed. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that parts were not yet available. The contact was informed not to drive the vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 37,600. VIN tool confirms parts not available.

The contact owns a 2013 Cadillac SRX. The contact stated that while driving at various speeds and making turns the wheels were pulling and not feeling normal. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and offered a loaner vehicle or a credit towards another vehicle. The failure mileage was approximately 65,000. The VIN was incomplete.

The contact owns a 2014 Cadillac SRX. The contact stated that service rear axle message was displayed. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the part was not yet available. The contact called Whiteside, Chevrolet, Buick, GMC (50714 National Rd E, St Clairsville, OH 43950, (740) 695-0211) who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was 38,000. VIN tool confirms parts not available.

The contact owns a 2014 Cadillac SRX. The contact received a recall notification for NHTSA Campaign number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.