IllustrationTHE LOW BEANS ARE VERY VERY DIM AND IT'S HAZARDOUS TO DRIVE AT NIGHT.
2014 Cadillac Srx
Owner reports · Recalls · Investigations
More warning signs than most Srx years
Owner complaints for the 2014 Cadillac Srx are substantially higher than the model-year median of 192.
About this comparison →How this year compares
Owner complaints by model year
Compare all Srx years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
280–25K
6525–50K
6850–75K
4375–100K
25100–150K
1150K+
230 reports with mileage · 160 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Exterior Lighting. Review the 266 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 39 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility/wiper. Review the 25 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
16 crash reports2 fire reports5 injury reports
Exterior Lighting complaints
266 reportsLIGHTING ASSEMBLY IS COMPLETELY OUT ON VEHICLE. I CAN ONLY DRIVE WITH BRIGHT LIGHTS ON. I HAVE WENT OFF THE ROAD SEVERAL TIMES,DUE TO LIGHTING. I HAVE HAD SEVERAL CHECKS FROM CADILLAC AND WAS TOLD I NEED TO REPLACE THE ENTIRE LIGHTING ASSEMBLY, BUT IS A WASTE BECAUSE IT WILL GO OUT AGAIN IN A COUPLE OF MONTHS.
HEADLIGHTS ARE GONE ON MY 2014 SRX! FADED OUT OVER TIME.GONE! I CANNOT SEE ANYTHING WITHOUT THE HI-BEAMS ON NOW. ONLY 62K MILES. PROBABLY STARTED GOING OUT WAY BACK, I DID NOT REALIZE IT WAS MY CAR, THOUGHT IT WAS MY OWN VISION WHICH IS ALREADY POOR TO BEGIN WITH. I LIVE IN THE COUNTRY SO I'M REALLY SCREWED ON THESE BACKROADS.…
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HEADLIGHTS ARE GONE ON MY 2014 SRX! FADED OUT OVER TIME.GONE! I CANNOT SEE ANYTHING WITHOUT THE HI-BEAMS ON NOW. ONLY 62K MILES. PROBABLY STARTED GOING OUT WAY BACK, I DID NOT REALIZE IT WAS MY CAR, THOUGHT IT WAS MY OWN VISION WHICH IS ALREADY POOR TO BEGIN WITH. I LIVE IN THE COUNTRY SO I'M REALLY SCREWED ON THESE BACKROADS. DEALER REPLACED CUE SYSTEM UNDER WARRANTY APPROX TWO YEARS AGO OR LESS, NOW ITS GOING OUT AGAIN. MIRRORS AND SEAT AND RADIO AND CLIMATE ALL BLEEPING OUT ON ME. SERVICE MGR. BRETT@ SAM TAYLOR CADILLAC IN FT. WALTON BEACH FL. SAYS THIS IS VERY COMMON TO HAVE TO REPLACE IT AT LEAST TWICE. PERHAPS MORE? HE STATED TO ME THAT HE SUBMITTED MY ISSUES TO GM TWICE TO NO AVAIL. NOW THE DEALERSHIP HAS BEEN SOLD AND NEW PEOPLE WON'T EVEN RETURN MY CALLS. IT'S A VERY LONG DRIVE FOR ME TO GO TO THEM AND ARGUE THIS CASE AS WE ARE STILL DEALING WITH HURRICANE MICHAEL ISSUES HERE ON OUR TOLL BRIDGES AND HIGHWAYS, WATERWAYS ETC. TRAFFIC PROBLEMS ALL OVER. HARDSHIPS ON FOLKS TRYING TO GO TO WORK.RE-ROUTINGS. BUT I ASK YOU WHO IS THE MOST LIKELY NEXT PURCHASER OF A NEW CADILLAC VEHICLE? ME, THE PERSON WHO ALREADY OWNS ONE.!!! TRADE IN FOR A NEWER MODEL? NO THANKS, THINK I'LL JUST PASS SEEMING HOW I'M A NOBODY. APPARENTLY THEY COULD CARE LESS ABOUT THEIR NEXT CUSTOMER, (GM CORP I'M SPEAKING TO YOU). WHY WOULD YOU LOSE BUYERS OVER SUCH A BIZARRE BUT SIMPLE FIX? BEFORE THIS I HAD THE TAHOE. NOW MAYBE NISSAN OR INFINITY IS CALLING MY NAME. SHAME.
JUST PURCHASE 2014 CADDILAC SRX. WHILE DRIVING AT NIGHT LOW BEAM HEADLIGHTS HAVE INDEQUATE ILLUMINATION AND BEAM PATTERN. DIFFICULT TO CLEARLY SEE ANY OBSTRUCTIONS IN THE ROAD, PEOPLE OR CARS ON THE SHOULDER OF THE ROAD WITHOUT HAVING TO HAVE THE BRIGHT LIGHTS SELECTED. NO LONG TERM FIX IDENTIFIED BY CADILLAC. ALL THEY WANT TO D…
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JUST PURCHASE 2014 CADDILAC SRX. WHILE DRIVING AT NIGHT LOW BEAM HEADLIGHTS HAVE INDEQUATE ILLUMINATION AND BEAM PATTERN. DIFFICULT TO CLEARLY SEE ANY OBSTRUCTIONS IN THE ROAD, PEOPLE OR CARS ON THE SHOULDER OF THE ROAD WITHOUT HAVING TO HAVE THE BRIGHT LIGHTS SELECTED. NO LONG TERM FIX IDENTIFIED BY CADILLAC. ALL THEY WANT TO DO IS REPLACE THE BULBS WITH THE SAME INEFFECTIVE OEM. UNSAFE TO DRIVE AT NIGHT UNLESS ONE IS EXTREMELY CAREFUL.
HEADLIGHTS ARE DIM WHEN ON LOW BEAM CAUSING A DANGEROUS SITUATION WHEN DRIVING AT NIGHT. CADILLAC DEALER WILL CHARGE $1500 TO CHANGE OUT ENTIRE HEADLIGHT ASSEMBLY. LIGHTS ARE TOO BRIGHT TO DRIVE AROUND WITH HIGH BEAMS ON ALL THE TIME.
CONCERN: EXTREMELY DIM HEADLIGHTS ON MY CADILLAC SRX, SO DIM AND HAZARDOUS THAT I DO NOT DRIVE AT NIGHT AND NOT IN RAIN. I HAVE SINCE LEARNED OF PENDING LAWSUITS OVER THE SAME ISSUE. THIS IS A HUGE SAFETY ISSUE. THIS IS SHAMEFUL OF CADILLAC - I HAVE A 4 YEAR OLD VEHICLE WITH 55K MILES THAT I CAN LONGER SAFELY DRIVE AT NIGHT. MY …
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CONCERN: EXTREMELY DIM HEADLIGHTS ON MY CADILLAC SRX, SO DIM AND HAZARDOUS THAT I DO NOT DRIVE AT NIGHT AND NOT IN RAIN. I HAVE SINCE LEARNED OF PENDING LAWSUITS OVER THE SAME ISSUE. THIS IS A HUGE SAFETY ISSUE. THIS IS SHAMEFUL OF CADILLAC - I HAVE A 4 YEAR OLD VEHICLE WITH 55K MILES THAT I CAN LONGER SAFELY DRIVE AT NIGHT. MY HIGH BEAM HEADLIGHTS STILL FUNCTION PROPERLY BUT I CANNOT DRIVE ALL THE TIME WITH MY HIGH BEAMS - IT WOULD NOT BE SAFE FOR ONCOMING TRAFFIC. CADILLAC IS DOING NOTHING TO CORRECT THIS PROBLEM. THEY HAVE OFFERED A COSTLY REPAIR, BUT I HAVE BEEN CAUTIONED THAT THE REPAIR WORK WILL NOT CORRECT THE PROBLEM.A TRUE REPAIR IS NEEDED AND CADILLAC NEEDS A RECALL. VERY DANGEROUS!
LOW BEAM HEADLIGHTS DO NOT PROJECT SUFFICIENT LIGHT TO SEE AT NIGHT. BULBS REPLACED, BUT PROBLEM PERSISTS. NOW READING ONLINE THAT MANY 2011-2015 SRX OWNERS ARE EXPERIENCING THE SAME ISSUE CAUSING NIGHT VISIBILITY ISSUES THAT ARE A SAFETY CONCERN.
2014 CADILLAC SRX LOW-BEAM HEADLIGHTS WERE GROWING PROGRESSIVELY DIMMER AND NOW THE VEHICLE IS VERY UNSAFE TO DRIVE IN LOW LIGHT SITUATIONS. THIS OCCURED OVER THE COURSE OF A FEW WEEKS AND THE VEHICLE WAS APPROXIMATELY 4.5 YEARS OLD AT THE TIME OF NEAR TOTAL DARKNESS. ALTHOUGH THE HI-BEAMS STILL WORK FINE, IT IS UNSAFE TO SUBJEC…
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2014 CADILLAC SRX LOW-BEAM HEADLIGHTS WERE GROWING PROGRESSIVELY DIMMER AND NOW THE VEHICLE IS VERY UNSAFE TO DRIVE IN LOW LIGHT SITUATIONS. THIS OCCURED OVER THE COURSE OF A FEW WEEKS AND THE VEHICLE WAS APPROXIMATELY 4.5 YEARS OLD AT THE TIME OF NEAR TOTAL DARKNESS. ALTHOUGH THE HI-BEAMS STILL WORK FINE, IT IS UNSAFE TO SUBJECT ONCOMING TRAFFIC TO CONSTANT USE OF HI-BEAMS, YET WITHOUT THEM THE SRX DRIVER IS UNABLE TO SEE EVEN THE LINES ON THE ROAD. SO VERY DANGEROUS AND THIS CADILLAC OWNER IS TERRIFIED TO DRIVE THIS VEHICLE AT NIGHT, FOR FEAR OF HARMING HERSELF OR OTHERS.
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE NOT PROVIDING ADEQUATE ILLUMINATION. THE CONTACT HAD A PERSONAL MECHANIC CLEAN THE HEADLIGHT CONNECTORS, BUT IT DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TO HERITAGE CADILLAC (7134 JONESBORO ROAD, MORROW, GA 30260, 770-872-002…
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TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE NOT PROVIDING ADEQUATE ILLUMINATION. THE CONTACT HAD A PERSONAL MECHANIC CLEAN THE HEADLIGHT CONNECTORS, BUT IT DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TO HERITAGE CADILLAC (7134 JONESBORO ROAD, MORROW, GA 30260, 770-872-0025) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 49,000.
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE VERY DIM. THE LIGHT BULBS WERE REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO KEN BACHELOR CADILLAC (11001 INTERSTATE 10, SAN ANTONIO, TX) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY REFLECTOR WAS DEFECTIVE AND TH…
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TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE VERY DIM. THE LIGHT BULBS WERE REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO KEN BACHELOR CADILLAC (11001 INTERSTATE 10, SAN ANTONIO, TX) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY REFLECTOR WAS DEFECTIVE AND THE ENTIRE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Official recalls
221V473000 · Suspension:rear
Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
14V571000 · Suspension:rear
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.