NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
416 reports22,000 miles · Jan 15, 2015
Power TrainService Brakes
VEHICLE WAS PARKED IN A DRIVEWAY WITH A SLIGHT SLANT. REAR HATCH WAS OPENED AND WE WERE UNLOADING VEHICLE. VEHICLE WAS IN PARK AND TURNED OFF. APPROXIMATELY 5-10 MINUTES AFTER EXITING THE VEHICLE, WE WENT BACK OUTSIDE TO REMOVE ITEMS FROM THE REAR. THE VEHICLE STARTED ROLLING AWAY (TIRES TURNING, NOT A SLIDE). A PERSON IN T…
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VEHICLE WAS PARKED IN A DRIVEWAY WITH A SLIGHT SLANT. REAR HATCH WAS OPENED AND WE WERE UNLOADING VEHICLE. VEHICLE WAS IN PARK AND TURNED OFF. APPROXIMATELY 5-10 MINUTES AFTER EXITING THE VEHICLE, WE WENT BACK OUTSIDE TO REMOVE ITEMS FROM THE REAR. THE VEHICLE STARTED ROLLING AWAY (TIRES TURNING, NOT A SLIDE). A PERSON IN THE GROUP WAS ABLE TO CATCH IT AND JUMPED IN THE DRIVER'S DOOR AND APPLIED THE BRAKE. SERVICE DEPT REPORTS THEY CAN FIND NOTHING WRONG. I'M GRATEFUL WE WERE ABLE TO CATCH IT OTHERWISE, SOMEONE COULD HAVE BEEN INJURED WHILE UNLOADING THE REAR OR IT COULD HAVE ROLLED AWAY AND CRASHED WHILE WE WERE IN THE HOUSE. *TR
NHTSA ODI #10672695
31,850 miles · Jan 12, 2015
EngineVehicle Speed Control
I WAS ENTERING THE FREEWAY DURING RUSH HOUR TRAFFIC, AND NEEDED TO CROSS 4 LANES OF TRAFFIC. I GOT TO THE SECOND LANE AND STARTED TO MOVE INTO THE THIRD LANE. WHEN I PRESSED ON THE ACCELERATOR, IT WAS AS IF I SLAMMED ON THE BRAKES. THE CAR HAD NO POWER AND WOULD NOT ACCELERATE FOR A FEW SECONDS. THE CAR BEHIND ME NEARLY REAR-END…
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I WAS ENTERING THE FREEWAY DURING RUSH HOUR TRAFFIC, AND NEEDED TO CROSS 4 LANES OF TRAFFIC. I GOT TO THE SECOND LANE AND STARTED TO MOVE INTO THE THIRD LANE. WHEN I PRESSED ON THE ACCELERATOR, IT WAS AS IF I SLAMMED ON THE BRAKES. THE CAR HAD NO POWER AND WOULD NOT ACCELERATE FOR A FEW SECONDS. THE CAR BEHIND ME NEARLY REAR-ENDED ME BECAUSE THERE WAS NO WARNING, NO BRAKE LIGHTS, SINCE I WAS PRESSING ON THE ACCELERATOR, YET THE CAR BEHAVED AS IF I HAD HIT THE BRAKES. THIS IS THE 3RD NEAR MISS DUE TO THIS HAPPENING. I HAVE EXPERIENCED THIS OCCASIONALLY FOR THE PAST YEAR AND A HALF, BUT IT IS HAPPENING MORE FREQUENTLY NOW AND I FEAR AN ACCIDENT IS INEVITABLE. I HAVE TAKEN IT TO THE DEALER BUT, SINCE I COULDN'T MAKE IT HAPPEN ON DEMAND, THEY TOOK NO ACTION. THEY SAID THERE WERE NO DIAGNOSTIC CODES APPEARING. IN THAT CASE, I DON'T SEE WHAT DIFFERENCE IT MAKES IF I CAN REPRODUCE IT FOR A TECH OR NOT. IF THERE ARE NO CODES APPEARING THEN MY THOROUGH DESCRIPTION OF THE PROBLEM SHOULD BE SUFFICIENT BECAUSE THE TECH IS NOT GOING TO GET ANY FURTHER INFORMATION OTHER THAN EXPERIENCING THE LOSS OF ACCELERATION PROBLEM. THERE ARE OTHERS REPORTING THIS BEHAVIOR ON CADILLACFORUMS.COM, AND THERE WAS EVEN A RECALL FOR THE 2013 SRX FOR THIS BEHAVIOR. I FEAR FOR MY SAFETY SINCE I NEVER KNOW WHEN THIS IS GOING TO HAPPEN AS I TRY TO ACCELERATE, ESPECIALLY WHEN ENTERING ANOTHER LANE. SOMETIMES THE CAR BUCKS AND JERKS BACK AND FORTH A FEW TIMES, OTHER TIMES IT JUST ACTS LIKE I HIT THE BRAKES AND SLOWS DOWN, BUT EVENTUALLY IT ACCELERATES AND RETURNS TO NORMAL BEHAVIOR. VERY DISCONCERTING. *TR
NHTSA ODI #10671980
Mileage unknown · Dec 22, 2014
Exterior Lighting
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE LOW BEAM HEADLIGHTS FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 2/9/15*CN
NHTSA ODI #10667743
23,000 miles · Dec 3, 2014
Electrical SystemCrash
TL* THE CONTACT OWNS A 2012 CADILLAC SRX THE CONTACT STATED THAT WHILE REVERSING, THE WARNING SENSOR TURNED OFF AND THE VEHICLE CRASHED INTO A UTILITY POLE. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE REVERSE SENSOR SWITCH WAS ACCIDENTLY TURNED OFF AND THAT THERE WERE NO DEFECT…
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TL* THE CONTACT OWNS A 2012 CADILLAC SRX THE CONTACT STATED THAT WHILE REVERSING, THE WARNING SENSOR TURNED OFF AND THE VEHICLE CRASHED INTO A UTILITY POLE. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE REVERSE SENSOR SWITCH WAS ACCIDENTLY TURNED OFF AND THAT THERE WERE NO DEFECTS FOUND IN THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.THE VIN WAS NOT AVAILABLE. MAILED OUT 01/13/15*LJ UPDATED 1/21/2016*JS
NHTSA ODI #10661959
3,500 miles · Nov 17, 2014
Exterior Lighting
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM AND IMPEDED THE CONTACT'S VISIBILITY. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE AND NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.
NHTSA ODI #10658530
17,792 miles · Sep 10, 2014
EngineVehicle Speed Control
I WAS ATTEMPTING TO GAIN SPEED WHEN ALL OF A SUDDEN MY VEHICLE LOST ACCELERATION AND THE ENGINE RPMS INCREASED AS IF MY VEHICLE WAS ACCELERATING. I TOOK IT TO THE DEALER AND MY TRANSFER CASE MODULE NEEDS TO BE REPLACED. *TR
NHTSA ODI #10632072
33,500 miles · Jul 11, 2014
Electrical SystemService BrakesVehicle Speed Control
WHEN BREAKING HAVE A VERY UNUSUAL SMELL COMING FROM THE BREAK. VEHICLE HAS A 2 TO 4 SECOND DELAY WHEN APPLYING THE GAS. THE HATCH BACK WILL OPEN BY ITS SELF AND SOMETIMES CLOSE BY IT SELF. *TR
NHTSA ODI #10609996
21,000 miles · Jul 1, 2014
EnginePower Train
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT ONCE THE ACCELERATOR PEDAL WAS DEPRESSED THE VEHICLE HESITATED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. THE VIN WAS NOT AVAILABLE. UPDATED 8/11/14*CN
NHTSA ODI #10607507
3,000 miles · Jun 29, 2014
Engine
LOSS OF POWER. TWO MONTHS AFTER WE HAD PURCHASED THIS NEW SRX, MY WIFE AND I WERE DRIVING SOUTH ON INTERSTATE 77 IN NORTH CAROLINA AT 65 MPH WHEN SUDDENLY THE CAR HAD NO POWER. I WAS IN THE LEFT OF TWO LANES AND WAS ABLE TO STEER AND BRAKE INTO THE MEDIAN WHICH WAS DIVIDED BY A CONCRETE BARRIER FROM THE NORTH BOUND TRAFFIC. I…
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LOSS OF POWER. TWO MONTHS AFTER WE HAD PURCHASED THIS NEW SRX, MY WIFE AND I WERE DRIVING SOUTH ON INTERSTATE 77 IN NORTH CAROLINA AT 65 MPH WHEN SUDDENLY THE CAR HAD NO POWER. I WAS IN THE LEFT OF TWO LANES AND WAS ABLE TO STEER AND BRAKE INTO THE MEDIAN WHICH WAS DIVIDED BY A CONCRETE BARRIER FROM THE NORTH BOUND TRAFFIC. I PUT THE CAR IN PARK, THEN PUSHED HARDER AND HARDER ON THE ACCELERATOR, BUT THERE WAS NO SOUND, NO POWER. GM OFFERED TO TOW US TO THE NEAREST DEALER, BUT NO ONE WAS OPEN BECAUSE IT WAS SUNDAY. SO WE DECIDED TO TRY TO RESTART THE CAR. I PUSHED THE BRAKE AND IGNITION AND IT STARTED. I SLOWLY MOVED ONTO THE HIGHWAY AND ACCELERATED. THE CAR WORKED. AFTER ARRIVING AT MY DESTINATION, I TOOK IT TO A CADILLAC DEALER WHO WAS UNABLE TO FIND ANY CODES STORED AND COULD NOT DUPLICATE THE PROBLEM. THEN EARLY IN 2014, THE SAME THING HAPPENED, THIS TIME AS I CAME TO A STOP--NO POWER, CAR RESTARTED, NO CODES, COULD NOT DUPLICATE. BOTH DEALERS SAID THAT GM HAD NOT SENT THEM BULLETINS ABOUT THIS PROBLEM. *TR
NHTSA ODI #10606809
4,000 miles · Jun 9, 2014
Electrical System
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTO START IGNITION. THE CONTACT WAS CONCERNED BECAUSE WHEN THE ENGINE WAS RUNNING, THE CONTACT COULD EXIT THE VEHICLE WITHOUT A CHIME SOUNDING TO ALERT THAT THE ENGINE WAS STILL OPERATING. THE VEHICLE WAS TAKEN TO THE DEALER A…
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TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTO START IGNITION. THE CONTACT WAS CONCERNED BECAUSE WHEN THE ENGINE WAS RUNNING, THE CONTACT COULD EXIT THE VEHICLE WITHOUT A CHIME SOUNDING TO ALERT THAT THE ENGINE WAS STILL OPERATING. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
NHTSA ODI #10597022
Official recalls
3Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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