2012 Cadillac Srx

EXTERIOR LIGHTING/HEAD LAMPS REPLACED: COST 1163.53 I HAD TO REPLACE FACTORY HEADLIGHTS AT THIS HIGH COST DUE NO OTHER WAY TO FIX DIMMED LOW BEAM LIGHTS. I AM REQUESTING A REFUND. CAR DEALER INFORMED ME MY VIN HAS NOT APPEARED ON THE LAWSUIT REIMBURSEMENT. MY LIFE AND OTHERS WERE JUST A WHITE LINE AWAY FROM A MAJOR ACCIDENT WHILE COULD HAVE BEEN DEADLY. I NEED HELP IN GETTING A REFUND. MY DATE OF REPAIR WAS 10/25/18 IN ALABAMA. I HAD BEEN A NERVOUS WRECK DRIVING AT NIGHT IN THE CITY WHERE I LIVE AND ON THE COUNTY ROADS NEAR MY HOUSE. HEAVEN HELPED ME WHEN IT RAINED COULD NOT SEE WITH MY LIGHTS SO I HAD TO KEEP UP WITH THE TRAFFIC TO USE OTHER CARS LIGHTS. FRIGHTENING! DOES ANY ONE CARE ABOUT THE SAFETY OF US WHO ARE DRIVING THESE CADILLAC'S? LIKE OTHERS I EXPERIENCED THE SAME TERROR. WHEN A I TOOK MY CAR TO THE DEALER I WAS TOLD SEVERAL WARRANTIES DOES NOT COVER THE DIM LIGHTS. OWNERS HAVE TO PAY AND REQUEST REIMBURSEMENT. A LAWSUIT WAS WON IN APRIL AFFECTING THESE SUVS AND OWNERS WERE ENCOURAGED TO FILE. MY VIN IS NOT ON YGE LIST. THEY TOLD ME TO KEEP CHECKING AND TO FILE WITH NHTSA. MY MOST FRIGHTENING NIGHT WAS DRIVING ON THE INTERSTATE BESIDES 18 WHEELERS. I COULD NOT SEE AFTER THEY PASSED ON BY AND OTHER TRUCKS WERE APPROACHING ME. SCARED TO DEATH BECAUSE IT WAS HARD TO STAY IN MY LANE. 50 MILES WAS TOO LONG TO ENDURE THIS HEADACHE AND I HAVE HYPERTENSION ...BAD COMBINATION. THE LIGHT HAD BEEN GOING DIM FOR A COUPLE OF MONTHS SO I THOUGHT I COULD JUST HI AND REPLACE THE BULBS, OH BUT NO THE ENTIRE ASSEMBLY HAD TO BE REPLACED AT A HIGH COST SO I CHARGED IT ON MY CREDIT CARD.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLAMP ILLUMINATION WAS INADEQUATE TO DRIVE SAFELY. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS ONLY PROJECTED BETWEEN 12-15 FEET AHEAD. THE VEHICLE WAS TAKEN TO KEN BATCHELOR CADILLAC (LOCATED AT 11001 I-10, SAN ANTONIO, TX 78230, (210) 690-0700) WHERE IT WAS DIAGNOSED THAT BOTH HEADLAMPS NEEDED TO BE REPLACED AT A COST OF APPROXIMATELY $1,800. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

HEADLIGHTS GOING DIM. I REPLACED THE BULBS (BOTH) IN JANUARY OF THIS YEAR AS MY HEADLIGHTS WERE TO DIM TO DRIVE AT NIGHT. NOW 8 MONTHS LATER I AM HAVING THE SAME ISSUE. I NOTICED CONDENSATION INSIDE THE GLASS. SINCE THEN I HAVE R ACHED AND FOUND THIS IS NOT ONLY A DANGEROUS ISSUE BUT A SUBSTANTIAL ISSUE WITH THIS MAKE AND YEAR. I FEEL BETRAYED BY MY DEALER AS THEY KNOW VERY WELL THE ISSUE. MANU CLASS ACTION LAWSUITS HAVE BEEN FILED. I TRULY LOVE MY CADILLAC AND WOULD PURCHASE ANOTHER. BUT THAT WILL REMAIN TO BE SEEN AS TO HOW THIS ISSUE IS HANDLED.

LOW BEAM HEADLIGHTS ARE NOT EFFECTIVE FOR SAFE NAVIGATION AT NIGHT. I NOTICED THIS SEVERAL MONTHS AGO AND CHECKED FOR ANY RECALL NOTICES. I FOUND THAT FLORIDA AND ONE OTHER STATE HAVE RECOGNIZED THIS DEFECT AND ISSUED A RECALL FOR REPAIRS TO BE PAID BY GM. I HAVE HAD SEVERAL CLOSE CALLS WHILE DRIVING AT NIGHT BECAUSE THE HEADLIGHTS ARE UNSAFE! PLEASE CONSULT WITH GM AND ISSUE A RECALL ON CADILLAC SRX HEADLIGHTS.

I JUST BROUGHT A CADDILAC SRX HAVEN'T HAD IT FOR EVEN A MONTH YET. MY CHILD AND I LOVED IT UNTIL I STARTED TO NOTICE WATER / MOISTURE INSIDE OF THE LEFT HEADLIGHT I THOUGHT IT WAS MAYBE FROM THE AC, HOWEVER I NOTICED IT WASN'T GOING AWAY. IT HAS BEEN RAINING NONSTOP AND I BARLEY LEAVE MY HOME UNLESS I'M GOING TO PUBLIX WITCH IS WALKING DISTANCE. I COULDN'T SEE A VEHICLE IN FRONT OF ME AS IT LOOKED DARK CAUSING ME TO ALMOST CRASH INTO THEM BUT I SWERVED LEFT MISSING THEM. THE FAMILY WAS KIND ENOUGH TO MAKE SURE MY CHILD AND I WAS OK THEN THEY INFORM ME MY HEADLIGHT WAS OUT. I'M A SAFE DRIVER AND NEVER BEEN INTO A CAR ACCIDENT. IN MY LIFE. BEFORE I MADE THIS PURCHASE I CONTACTED GM TO MAKE SURE THERE WERE NO RECALLS OR ISSUES THAT THEY KNOW OF WITH THE CAR AND THEY VERIFY MY VIN NUMBER AND SAID NO THERE'S NOTHING TO WORRY ABOUT IT HAS NO RECALLS. I FELT RELIEVED AS I TRUST THEM. I TOOK MY CAR TO GM TO HAVE THE SERVICE MANAGER CHECK OUT THE LEFT LIGHT WITH WATER IN IT AS I JUST GOT THE CAR. HE SEEMED STRESSED, SO I REMINDED HIM THAT EVERYDAY ABOVE GROUND IS ALWAYS A GOOD DAY. HE LOOKED AT MY CAR AND SAW BOTH HEADLIGHTS ONE WAS IN THE ADDITION THAT I BOUGHT IT AND THE OTHER ONE HAD WATER AND MOIST INSIDE. I INVITED THE SERVICE MANAGER INSIDE MY CAR TO TAKE A LOOK THE DASHBOARD HE THEN NOTICED THAT ON THE PASSENGER SIDE FLOOR THERE WAS WATER HE PULLED BACK THE CLEAR TAPE AND SAID YOU HAVE A WATER LEAK THIS HAS TO GET TAKEN CARE OF FAST OR IT'S GOING TO CAUSE MOLD INSIDE YOUR CARE. MY CHILD IS ALLERGIC TO MOLD. HE TOLD ME THIS WAS BIGGER THEN THE HEADLIGHT EVEN THOUGH BOTH MOLD AND NO HEADLIGHT ARE BOTH SAFELY AND HEALTH ISSUES. MY HEART BREAKS FOR MY CHILD I CRIED WHEN MY CHILD TOLD ME TO HIS SEEMS LIKE A REPEATED CYCLE): IF I HAD ANY NOTICE OF THIS I WOULDN'T BROUGHT THE CAR. THE MANAGER SAID IF I BROUGHT IT IN TWO MONTHS AGO THEY WOULD FIX IT FOR FREE

THE LOW BEAM HEADLIGHTS ON MY 2012 CADILLAC SRX GO DIM. EXTREMELY POOR VISIBILITY AT NIGHT. ALREADY REPLACED ONCE THROUGH DEALER DURING WARRANTY PERIOD. HAD TO LATER REPLACE THE PASSENGER LIGHT AGAIN CAUSE IT WENT OUT. NOW BOTH LIGHTS ARE ALMOST "O" VISIBILITY AT NIGHT. GM DID NOT SEND ME A RECALL LETTER ALERTING ME ABOUT THE DEFECT. IT WAS FOUND TO BE A DEFECT OF THIS PARTICULAR MODEL FROM 2010 - 2015. YET, GM HAS KEPT IT QUIET. GM NEEDS TO MAKE GOOD ON THIS SINCE IT HAS KNOWN ABOUT IT AND DID NOT RECALL IT. I SHOULD NOT HAVE TO PAY FOR A DEFECT WHICH IS NO FAULT OF MY OWN AND IT IS A DANGEROUS HAZARD ON THE ROAD FOR ME AND OTHERS WHEN A VEHICLE DOES NOT HAVE SUFFICIENT LIGHTING VISIBILITY.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. EVER SINCE THE VEHICLE WAS PURCHASED ON JULY 17, 2019, THE LOW BEAM HEADLIGHTS WERE VERY DIM. AS A RESULT, THE CONTACT COULD NOT SEE THE ROAD WELL WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO CADILLAC OF SOUTH CHARLOTTE (10725 PINEVILLE RD, PINEVILLE, NC 28134) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5380136394. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 68,652.