Illustration2 TIMES IN PAST WEEK MY CAR SLID ON ICE & WATER THEN AFTER BRAKE PEDAL WOULD GO ALL THE WAY TO THE FLOOR, NEXT DAY WORKED AGAIN, ABOUT 1-2 WEEKS BETWEEN INCIDENTS, 1 TIME WAS APPROACHING A STOP LIGHT & SLID ON WET STEEL PLATE, NEXT WAS THIS MORNING I SLID ON ICE SLOWING DOWN ON FFX CO PKWY GETTING ON RAMP FOR I66
2012 Cadillac Srx
Owner reports · Recalls · Investigations
More warning signs than most Srx years
Owner complaints for the 2012 Cadillac Srx are substantially higher than the model-year median of 192.
About this comparison →How this year compares
Owner complaints by model year
Compare all Srx years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
380–25K
3125–50K
6850–75K
7275–100K
57100–150K
4150K+
270 reports with mileage · 146 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Exterior Lighting. Review the 233 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Service Brakes. Review the 42 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Suspension. Review the 41 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
32 crash reports4 fire reports23 injury reports
Service Brakes complaints
42 reportsAT FIRST, AFTER HAVING TO PRESS HARD ON THE BRAKES WHILE DRIVING IN TRAFFIC, THE BRAKE PETAL WILL SINK TO THE FLOOR ANYTIME THE VEHICLE NEEDS TO BRAKE AFTERWARDS.THIS WOULD GO AWAY AFTER 8 HOURS OR SO. RECENTLY, THE VEHICLE DOES WHILE DRIVING IF IT GOES OVER A SPEED BUMP, POT HOLE, OR SOMETIMES FOR NO REASON AT ALL. THE PETAL SI…
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AT FIRST, AFTER HAVING TO PRESS HARD ON THE BRAKES WHILE DRIVING IN TRAFFIC, THE BRAKE PETAL WILL SINK TO THE FLOOR ANYTIME THE VEHICLE NEEDS TO BRAKE AFTERWARDS.THIS WOULD GO AWAY AFTER 8 HOURS OR SO. RECENTLY, THE VEHICLE DOES WHILE DRIVING IF IT GOES OVER A SPEED BUMP, POT HOLE, OR SOMETIMES FOR NO REASON AT ALL. THE PETAL SINKING WHILE BRAKING NOW LAST FOR SEVERAL DAYS UP TO WEEKS. IT IS EXTREMELY DANGEROUS AS ONE DOESN'T KNOW HOW MUCH PRESSURE IS NEED TO STOP AT ANY GIVEN TIME. I HAVE TAKEN IT TO THE SHOP AND NOTHING HAS BEEN FOUND TO BE WRONG. BRAKES HAVE BEEN BLED, ROTORS AND PADS CHANGED AND THE CAR STILL DOES IT AT RANDOM TIMES.
I PURCHASED MY 2012 CADILLAC SRX4 NEW WITH AN EXTENDED WARRANTY. ONE MONTH AFTER MY EXTENDED WARRANTY RAN OUT THE BRAKES STARTED GOING TO THE FLOOR AND I CAN BARELY STOP THE VEHICLE. SHOULD A CAR PULL OUT IN FRONT OF ME OR GOD FORBID A CHILD, I WOULD NOT BE ABLE TO STOP MY CAR IN TIME TO AVOID AND ACCIDENT. I TOOK MY VEHICLE …
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I PURCHASED MY 2012 CADILLAC SRX4 NEW WITH AN EXTENDED WARRANTY. ONE MONTH AFTER MY EXTENDED WARRANTY RAN OUT THE BRAKES STARTED GOING TO THE FLOOR AND I CAN BARELY STOP THE VEHICLE. SHOULD A CAR PULL OUT IN FRONT OF ME OR GOD FORBID A CHILD, I WOULD NOT BE ABLE TO STOP MY CAR IN TIME TO AVOID AND ACCIDENT. I TOOK MY VEHICLE INTO HUBER CADILLAC IN OMAHA, NE ON 10/14/2019 AS MY BRAKE PEDAL ONCE AGAIN WENT TO THE FLOOR MAKING WHAT SOUNDS LIKE A RUSHING OR AIR SOUND. THIS HAPPENED FOR SEVERAL MILES EVERY TIME I HAD TO COME TO A STOP. THEY COULD NOT DIAGNOSE A PROBLEM. THEY STATED THAT THEY ALSO DROVE THE VEHICLE AND COULD NOT DUPLICATE THE PROBLEM. SHE, BEV BURGESS, ALSO ADVISED ME THAT SHE HAD NEVER HEARD OF THIS PROBLEM AND THAT CADILLAC HAD NO BULLETINS PERTAINING TO ANY BRAKE PEDAL ISSUES. I WOULD SUGGEST THAT YOU READ THE INTERNET AS THERE ARE AT LEAST 100 PEOPLE COMPLAINING ABOUT THE SAME PROBLEM AND SEVERAL WHO HAD CAR ACCIDENTS DUE TO THE ISSUE. SINCE HAVING MY CAR INTO THE DEALER TRYING TO HAVE IT FIXED, THIS PROBLEM HAS OCCURRED THREE MORE TIMES. THIS IS NOT AN ACCEPTABLE SOLUTION TO ALLOW PEOPLE TO DRIVE YOUR VEHICLES THAT COULD AND HAVE CAUSED ACCIDENTS TO NO FAULT OF OUR OWN. I HAVE DONE ALL REQUIRED MAINTENANCE TO MY VEHICLE AND FEEL AS THOUGH I HAVE DONE MY DUE DILIGENT. I CANNOT SAY AS MUCH FOR CADILLAC. I AM EXTREMELY DISAPPOINTED.
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE DID NOT FULLY STOP WHEN THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD. THE CONTACT ALMOST CRASHED INTO ANOTHER VEHICLE DUE TO THE FAILURE. AN INDEPENDENT MECHANIC REPLACED THE BRAKE MASTER CYLINDER AND THE ABS MODULATOR VALVE ASSEMBLY. THE DEALER AND…
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TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE DID NOT FULLY STOP WHEN THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD. THE CONTACT ALMOST CRASHED INTO ANOTHER VEHICLE DUE TO THE FAILURE. AN INDEPENDENT MECHANIC REPLACED THE BRAKE MASTER CYLINDER AND THE ABS MODULATOR VALVE ASSEMBLY. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 100,200.
THE BULLETIN #PIC5692D NEEDS TO BE A RECALL -WITH THE GM BRAKE PEDAL NOT RELEASING -FIRE HAZZARD TO BRAKES AND WHEELS FROM DRAGGING -1 TIRE CAUGHT ON FIRE- BRAKE LIGHT STAY ON MELTING THE CIRCUIT BOARD AT THE BRAKE LIGHTS -AN OTHER FIRE HAZZARD
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE THE DRIVER WAS PULLING INTO THE GARAGE WITH THE BRAKE PEDAL DEPRESSED, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND FAILED TO STOP THE VEHICLE. THE DRIVER CRASHED INTO THE LIVING ROOM WALL. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE VEHICLE WAS NOT T…
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TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE THE DRIVER WAS PULLING INTO THE GARAGE WITH THE BRAKE PEDAL DEPRESSED, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND FAILED TO STOP THE VEHICLE. THE DRIVER CRASHED INTO THE LIVING ROOM WALL. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT CALLED THE MANUFACTURER AND WAS PROVIDED CASE NUMBER: 39-5355940481. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. *TR CONSUMER STATED CAR WAS DEEMED AS TOTALED BY THE INSURANCE COMPANY. AIRBAG DID NOT ENGAGE DURING THE INCIDENT; AIRBAG REPORT WAS SENT TO VEHICLE OWNER BY GM. GM ENGINEER STATED THAT THIS VEHICLE HAS HAD MANY BRAKE FAILURE REPORTS.*JB
ACCELERATING IS STALLED. ENGINE IS GOES INTO A PULL AND TUG MODE IN ENGINE. CANT GET IN RPM SPEED IN PEDAL. ENGINE IS HEAVY. BRAKE PEDAL BECOMES STIFFENS AND SLIGHT BRAKE MAKES SRX STOP SUDDENLY. ALL THIS IS HAPPENING WHILE ON HIGHWAY AND CITY DRIVING IN WITH THE VEHICLE IN MOTION . ALSO I'VE TAKING THE SRX IN FOR DIAGNOSTICS…
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ACCELERATING IS STALLED. ENGINE IS GOES INTO A PULL AND TUG MODE IN ENGINE. CANT GET IN RPM SPEED IN PEDAL. ENGINE IS HEAVY. BRAKE PEDAL BECOMES STIFFENS AND SLIGHT BRAKE MAKES SRX STOP SUDDENLY. ALL THIS IS HAPPENING WHILE ON HIGHWAY AND CITY DRIVING IN WITH THE VEHICLE IN MOTION . ALSO I'VE TAKING THE SRX IN FOR DIAGNOSTICS SEVERAL TIMES. AND NO CODE ARE FOUND TO REPORT ON THE VEHICLE
BRAKES SUDDENLY GO TO FLOOR. CAUSING DELAY IN STOPPING. ALMOST HAD ACCIDENT. HAD BRAKES AND ROTORS REPLACED AND STILL LOSING BRAKES WITHOUT NOTICE. THEN THEY COME BACK. HAD SERVICED AND CHECKED AND THEY CAN'T FIND PROBLEM . HAS HAPPENED ON STRAIGHT DRIVING AND TURNING INTO DRIVEWAY NUMEROUS TIMES.
THE BRAKES ARE SPONGY AND WOULD OFTEN TIME NEEDED TO BE DEPRESSED ALL THE WAY TO THE FLOOR TO WORK. VEHICLE HAD BRAKE CHANGED, MASTER CYLINDER REPLACED, AND ALL BRAKE FLUID AND MAINTENANCE COMPLETED, BUT THE PROBLEM WOULD OCCURS AGAIN AFTER 2 WEEKS. FURTHER ONLINE RESEARCH SHOWED THAT THOUSANDS OF OTHER CADILLAC SRX OWNERS ARE H…
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THE BRAKES ARE SPONGY AND WOULD OFTEN TIME NEEDED TO BE DEPRESSED ALL THE WAY TO THE FLOOR TO WORK. VEHICLE HAD BRAKE CHANGED, MASTER CYLINDER REPLACED, AND ALL BRAKE FLUID AND MAINTENANCE COMPLETED, BUT THE PROBLEM WOULD OCCURS AGAIN AFTER 2 WEEKS. FURTHER ONLINE RESEARCH SHOWED THAT THOUSANDS OF OTHER CADILLAC SRX OWNERS ARE HAVING THE EXACT SAME PROBLEM, SOME LED TO SEVERE CRASHES. IT ALL APPEARED TO BE SIMILAR WITH MY PROBLEM WHEREAS THE BRAKES WOULD FAIL WITHOUT ANY WARNING, EVEN AFTER IT HAVE BEEN SERVICED. THE PROBLEM OCCUR AT RANDOM BUT ALSO WHEN GOING OVER SPEED BUMPS, AND MAKING TURNS.
VEHICLES BRAKE PEDAL WILL RANDOMLY LOSE PRESSURE AND GO TO THE FLOOR. HAD TO PUMP BRAKES IN ORDER FOR IT TO GO TO A ROLLING STOP. HAD THE VEHICLE SERVICED AND AT FIRST THEY COULDN'T FIND ANYTHING WRONG BECAUSE THE PRESSURE BUILT BACK UP HOWEVER WHEN HE TOOK IT FOR A DRIVE THE LAST TIME THE MECHANIC ALMOST GOT IN AN ACCIDENT. …
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VEHICLES BRAKE PEDAL WILL RANDOMLY LOSE PRESSURE AND GO TO THE FLOOR. HAD TO PUMP BRAKES IN ORDER FOR IT TO GO TO A ROLLING STOP. HAD THE VEHICLE SERVICED AND AT FIRST THEY COULDN'T FIND ANYTHING WRONG BECAUSE THE PRESSURE BUILT BACK UP HOWEVER WHEN HE TOOK IT FOR A DRIVE THE LAST TIME THE MECHANIC ALMOST GOT IN AN ACCIDENT. THEY REPLACED THE MASTER CYLINDER HOWEVER IT DID THE SAME THING ABOUT A MONTH LATER. SOMETHING NEEDS TO BE DONE REGARDING THIS ISSUE WITH THIS VEHICLE AS THERE ARE SEVERAL COMPLAINTS REGARDING THE EXACT SAME THING WITH OWNER OTHER OWNERS. SOMEBODY'S GOING TO EVENTUALLY GET KILLED. IM THINKING ABOUT TRADING MY VEHICLE IN FOR THIS VERY REASON AND BECAUSE THERE HAS BEEN NO ACTION TAKEN WITH THE MANUFACTURER.
Official recalls
321V473000 · Suspension:rear
Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
14V571000 · Suspension:rear
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
14V447000 · Seats:front Assembly:power Adjust
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.