2012 Cadillac Srx

The housing for the drive lights have failed. Replacing the bulbs does not resolve the problem. Cadillac wants to replace the entire unit because the plastic reflector has failed. Lots of Cadillac owners reporting this problem on the internet. Cadillac used an inexpensive plastic part that creates high risk when it fails. This is happening not just to the SRX, but to many GM models. Please see the video... https://youtu.be/i7GKpCgAee0?t=742

Vehicle low beam headlights are extremely dim, so dim that to see property at night, the high beam lights must be used constantly. This blinds oncoming traffic and risks a head on collision. General Motors will not replace the headlight assembly. The low beam headlight assembly interior housing is coated with a shiny reflective plastic material. Over time, the heat from the halogen bulb degrades this plastic coating, burning it off. See this YT video here at the 12:13 mark to have a very good understanding. The man disassembles the housing and shows exactly what the problem is. https://youtu.be/i7GKpCgAee0?t=733

Headlights are very dim and do not provide sufficient lighting at night. This is a known problem with this model and GM has been aware since 2010 that this is an issue. The exterior housing unit fails and allows moisture into the headlight unit and can cause dim lights and shorts. Car is unable to be driven at night without high beams on and this causes distress and blindness to other drivers. The vehicle is available for inspection. This problem has been confirmed by GM in years 2010-2016 and there is a class action suit resulting in recall in California

The front low beam headlights are very dim, due to a leakage defect in the headlight housing. (I have been told that is the reason for the defect by a Cadillac dealership) I feel that it is dangerous for me (I am 78 years old) to drive at night with this situation. There are many other complaints about this same problem as reported on The Cadillac Forum website. I don't know if there has ever been a recall concerning this issue. I purchased the auto in Aug. of 2022. It seems to me that there definitely should be a recall addressing this, with Cadillac making the necessary arrangements to fix the problem. I do not want the new recall part to be the same as the defective part, and have the issue happen again. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

VIN [XXX] My headlights are so dim, it is dangerous to drive at night even after replacing the bulbs for same reason in last year. Called Cadillac of Dublin. [XXX] tells me there is a reimbursement for the headlight assembly as a part of a lawsuit, but I need to bring in car to be sure that’s the problem. [XXX] checked me in, then called with estimate. Headlight Assembly Repair Diagnostic - $179.50 + $1,450 - $1,500 replacement cost Called GM Recall Department Headlight problem no longer has any reimbursement or recourse. Representative: [XXX] Reimbursements were given until 12/2021 Extended to June 30, 2022, which was a hard cutoff I asked how I was suppose to know. [XXX] says I was notified by a Different Team. He investigated and returned with this answer: Next to impossible to locate where mailed. I did not receive the notice. Handled by 3rd party mailing —- Analytics company 1st letter ~ 2020. [XXX] doesn’t think they will look anything up because the case is over now, but thinks it might be worth a try. He states that GM has no additional recourse for me at this time. Class action lawsuits have been filed against General Motors by plaintiffs who allege that moisture can become trapped in the headlights of the Cadillac SRX crossover, posing a potential safety hazard. According to Bloomberg, the lawsuits claims the headlights found in 2010-2015 model year Cadillac SRX crossovers have weather seals that may erode prematurely. This can allow moisture to enter the headlight casing, which may cause the bulb to either dim or burn out entirely. “Such malfunctions will necessarily result in low visibility at best, which can contribute to injurious, or even fatal, traffic accidents,” the lawsuit says. This is a known problem by GM since 2011. My car is a 2012 and assembly wasn’t redesigned or fixed. I’m bought my car in 2019 and did not receive any notice in the mail. This should be a recall! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The low beam headlight is very dim and I can’t drive at night. I found out there was a recall sent out to owners to repair/replace the low-beam headlights. We didn’t own the vehicle at that time. Apparently the previous owner didn’t take care of. I reached out to Cadillac and GM.. I was told the cutoff for the repairs were May 28,2020. We purchased the vehicle September 3, 2020. It wasn’t an NTSB recall, but a class action. The letter sent to Cadillac owners was dated February 24, 2020. The local dealer gave me a copy but couldn’t do the repairs for reimbursement since the time frame had passed. Attached is the date we took ownership and a copy of the letter sent to owners. I explained to Cadillac and GM we didn’t own the car until after the deadline. No assistance to resolve. My husband and I are on a fixed income. The quote on the form indicates it about $800 per headlight. I see other owners have submitted the same issues. Please let me know if there is anything you can do. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2012 Cadillac SRX. The contact stated she noticed that the headlight of the vehicle was lower than usual. The headlight was replaced. On a separate occasion, the contact had the vehicle diagnosed by a mechanic who stated that the body control module needed to be replaced. The vehicle was not taken to the dealer. The manufacturer was not contacted. The failure mileage was 100,000.

The contact owns a 2012 Cadillac SRX. The contact stated that while driving at night, the low-beam headlights were extremely dim, causing a visibility hazard to the driver. The vehicle was taken to the local dealer who diagnosed that the headlight assemblies were defective and needed to be replaced. The vehicle was not yet repaired. The manufacturer was also contact but no assistance was offered. The failure mileage was 72,000.