2011 Cadillac Srx

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

GM HEADLIGHT COMPLAINT: MY HEADLIGHTS STARTED CLOUDING A COUPLE YEARS AGO, FOLLOWED BY VISIBLE CONDENSATION INSIDE THE HEADLAMP HOUSING. I HAVE NOTICED SIGNIFICANT DIMMING TO THE POINT I NEED TO DRIVE WITH MY BRIGHT LIGHTS ILLUMINATED TO SAFELY SEE - THEY ARE SO DIM THAT NOBODY CAN TELL THE BRIGHTS ARE ON! I WAS TOLD BY LOCAL CADILLAC DEALER THAT THE ENTIRE HEADLIGHT HOUSING MUST BE REPLACED BECAUSE NOT ONLY IS THERE CONDENSATION, IT HAS CAUSED THE "REFLECTIVE SILVER" INSIDE THE HOUSING TO DULL WHICH DOES NOT ALLOW PROPER OR SAFE REFLECTION OF THE HEADLAMP. I WAS ADVISED "SORRY, THIS IS NOT UNDER WARRANTY" AND BECAUSE THE ENTIRE THING NEEDS TO BE REPLACED AS IT IS ONE WHO PIECE, IT WILL COST APPROXIMATELY $1400 FOR PARTS - NOT INCLUDING LABOR. HOW CAN A 7 YEAR OLD VEHICLE HAVE HEADLIGHT CASING FAILURE AND "DULLING OF REFLECTIVE SILVER UNLESS THE HEADLAMP AND HEADLAMP HOUSING IS CLEARLY DEFECTIVE FROM THE MANUFACTURER? I CANNOT AFFORD TO REPLACE HEADLAMPS THAT CERTAINLY SHOULD NOT REQUIRE REPLACEMENT ON A 7 YEAR OLD VEHICLE. THERE SHOULD BE A RECALL!

HESITATION WHEN EXCELLARATING. THIS IS FERY SCARY AND DANGEROUS, AS WHEN I PULL OUT IN TRAFFIC, HIT THE GAS, AND NOTHING HAPPENS FOR ABOUT 3 SECONDS. I HAVE TAKEN MY CAR TO THE DEALERSHIP, AND THEY CLAIM NOTHING IS WRONG. BUT I KNOW IT S. MY HUSBAND IS A MECHANIC WITH THE ARMY, AND HE SAYS THAT CAR IS A DEATH TRAP WAITING TO HAPPEN

MY 2011 CADILLAC SRX WITH DEFECTIVE HEADLIGHTS ON DIM SETTING. THE VISIBILITY IS VERY VERY POOR AND UNSAFE TO THE POINT OF WHERE I CAN'T DRIVE AT NITE. I REPLACED THE BULBS WITH THE MOST EXPENSIVE BULBS THAT I COULD BUY AND DID NOT HELP AT ALL. I FEEL THAT THIS IS UNSAFE FOR MY FAMILY AND I TO BE DRIVING AT NIGHT. I CAN'T DRIVE AT NIGHT WITH MY HIGH BEAMS ON AT NIGHT BLINDING PEOPLE OR GETTING PULLED OVER BY POLICE. THE ONLY OPTION AT THE DEALER IS TO REPLACE THE HEADLIGHT ASSEMBLY WITH THE EXACT SAME HEADLIGHTS THAT I HAVE NOW AND HAVING TO PAY FOR ANOTHER DEFECTIVE HEADLIGHT IS RIDICULOUS. THE VEHICLE HAS PROJECTION HEADLIGHT FOR LOW BEAMS. PROJECTION TYPE IS WAY OUT DATED AND WHY WOULD CADILLAC USE THAT KIND OF HEADLIGHT. I FOUND OUT THE THE FIRST NITE I DROVE IT I CAME WITHIN INCHES OF HITTING A PERSON ON A BICYCLE. IF MY SON HADN'T BEEN WITH ME I WOULD HAVE NEVER SEEN THE PERSON. THIS IS DEFINITELY A GM SCREW-UP AND THEY SHOULD MAKE IT RIGHT FOR THE CONSUMERS AND BEFORE SOMEONE GETS HURT OR KILLED WHICH I ALMOST EXPERIENCE WITH PERSON ON BICYCLE. I SHOULD NOT BE LIMITED TO ONLY DRIVING MY CAR IN THE DAYLIGHT HRS. THIS IS VERY STRESSFUL WHEN YOU HAVE SCHOOL ACTIVITIES IN THE EVENING HOURS AND TRYING TO HURRY TO GET HOME BEFORE IT GETS DARK. IT TAKES ME ALMOST 2 HRS TO GET TO MY MOTHER'S AND NOW I CAN'T EVEN DRIVE AND SPEND TIME WITH HER BECAUSE OF THESE DEFECTIVE HEADLIGHTS. I HOPE GM FIXES THIS PROBLEM AND I HOPE THEY UNDERSTAND THE SEVERITY OF THIS. GOD FORBID IF SOMETHING WERE TO HAPPEN TO ME OR MY FAMILY I HOPE THAT MY FAMILY OR I WOULD MAKE SURE GM WAS HELD ACCOUNTABLE FOR THE DEFECTIVE HEADLIGHTS. IT REALLY DISGUST ME BOUT CADILLAC NOW. CADILLAC WAS SUPPOSE TO A LUXURY CAR BUT NOW I AM LIMITED ON WHEN I CAN DRIVE IT.

I WAS PARKED IN A RESIDENTIAL DRIVEWAY AND OPENED THE REAR LIFTGATE TO REMOVE MY SON'S HOCKEY BAG FROM THE BACK. I WAS LEANING IN PRETTY FAR BECAUSE THE BAG HAD SLID TOWARD THE BACKSEAT, WHEN THE LIFTGATE CLOSED ON ITS OWN. I HAD NOT PRESSED ANY BUTTONS, NO ONE ELSE WAS IN THE VEHICLE OR AROUND. THE LIFTGATE HIT ME IN THE BACK AND PUSHED ME FORWARD AS IT CONTINUED TO CLOSE. I WAS PINNED (WITH HALF OF MY BODY IN THE CAR AND HALF OUT OF THE CAR) AND THE DOOR WAS CONTINUING TO CLOSE. MY LEFT ARM WAS STUCK UNDER ME. I WAS EVENTUALLY ABLE TO TURN SLIGHTLY AND USED MY RIGHT ARM AND RIGHT HIP TO TRY TO OPN THE HATCH. IT DID EVENTUALLY START TO OPEN. I WAS RELIEVED AND TOOK A DEEP BREATH AND THEN STARTED TO RETRIEVE THE HOCKEY BACK WHEN I REALIZED IT HAD CLOSED AGAIN. THIS TIME WAS EVEN WORSE AS I WAS COMPLETELY PINNED. I TRIED TO ROTATE AND USE MY RIGHT HIP AGAIN. I HONESTLY THOUGH MY CAR WAS GOING TO KILL ME. THE DOOR DID EVENTUALLY OPEN AGAIN AND THAT TIME I IMMEDIATELY GOT OUT OF THE CAR. I WATCHED AS THE HATCH OPENED AND THEN IMMEDIATELY CLOSED AGAIN. (THANKFULLY, WITHOUT ME IN IT THIS TIME.) I IMMEDIATELY CALLED MY DEALERSHIP. THEY MADE AN APPOINTMENT FOR ME IN ONE WEEK, SO I DID NOT USE THE HATCH AGAIN. I ALSO CALLED GM CUSTOMER SERVICE AS I WAS VERY CONCERNED THAT THIS COULD KILL SOMEONE. THE AGENT SAID SHE HAD NEVER HEARD OF THIS HAPPENING. I LATER FOUND OUT THAT THIS HAS HAPPENED FREQUENTLY AND THAT THE RIGHT STRUT IN MY LIFTGATE WOULD BE THE PROBLEM. SURE ENOUGH THE DEALER CONFIRMED THE PROBLEM AND REPAIRED IT AT MY EXPENSE. NOW, GM HAS PASSED ME FROM AGENT TO AGENT AND HAS DONE NOTHING FOR ME. THEY SAID THAT I "HAVE AN OBLIGATION AND RESPONSIBILITY TO ENSURE THAT THE SUBJECT VEHICLE AND ITS RELATED COMPONENTS ARE MAINTAINED AND PRESERVED IN THEIR IMMEDIATE POST-INCIDENT CONDITION.." I HAD IT FIXED BECASUE IT WOULD BE IRRESPONSIBLE NOT TO.