IllustrationWindshield wipers stopped working while in rain storm. Motor was still running but the wiper transmission was disconnected from motor. My 2 year old grandson was in the car at time of failure. They were able to safely return home. This incident could have caused a serious accident.
2011 Cadillac Srx
Owner reports · Recalls · Investigations
More warning signs than most Srx years
Owner complaints for the 2011 Cadillac Srx are substantially higher than the model-year median of 192.
About this comparison →How this year compares
Owner complaints by model year
Compare all Srx years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
430–25K
4025–50K
5650–75K
6175–100K
80100–150K
9150K+
289 reports with mileage · 157 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Exterior Lighting. Review the 198 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Suspension. Review the 62 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 40 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
17 crash reports1 fire reports17 injury reports
What owners actually said
446 reportsThis Vehicle has a design flaw with sunroof which leaks water into the car from floor board passenger side. Sunroof Drain lines undersized even for a standard sized sunroof. As of result of this, the drain lines, at best are barely adequate for light rain and intense rain cloggs and rain enters the car. I have taken to dealer tw…
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This Vehicle has a design flaw with sunroof which leaks water into the car from floor board passenger side. Sunroof Drain lines undersized even for a standard sized sunroof. As of result of this, the drain lines, at best are barely adequate for light rain and intense rain cloggs and rain enters the car. I have taken to dealer twice paid $651.00 repair and not fixed. Dealer should have correct information to repair the drain issue. Cadillac of Novi, Service Manager will not return phone calls. Very Poor service for a Luxury product.
I HAVE SEVERAL RECALLS THAT WERE NOT DONE TO MY VEHICLE. I MOVED AROUND ALOT AND WHEN I ASKED THE DEALER, THEY SAID NO. I FOUND OUT THAT I PAID FOR SOME OF MY RECALLS INCLUDING THE LATEST ONE WITH MY HEADLIGHTS/ HEADLAMPS. THEY HAVE BEEN AN ISSUE FOR MANY YEARS WITH WATER, MOISTURE, THE DEALERSHIP SAID WEAR AND TEAR , NOT SO, F…
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I HAVE SEVERAL RECALLS THAT WERE NOT DONE TO MY VEHICLE. I MOVED AROUND ALOT AND WHEN I ASKED THE DEALER, THEY SAID NO. I FOUND OUT THAT I PAID FOR SOME OF MY RECALLS INCLUDING THE LATEST ONE WITH MY HEADLIGHTS/ HEADLAMPS. THEY HAVE BEEN AN ISSUE FOR MANY YEARS WITH WATER, MOISTURE, THE DEALERSHIP SAID WEAR AND TEAR , NOT SO, FAULTY FROM ALL THE COMPLAINTS WORLD-WIDE. I HAD PURCHASED MY VEHICLE STRAIGHT UP FROM THE DEALERSHIP IN 2011. I HAVE BEEN THE ONLY DRIVER AND OWNER OF MY VEHICLE. CAN YOU PLEASE HELP ME RECOVER ALL THE RECALLS FOR MY VEHICLE SO MY CAR CAN GET FIXED. THANKS AGAIN IN ADVANCED.
THE CAR IS SWAYING BACK AND FORTH AT SPEEDS ABOVE 50 MPH ON GOOD ROADS. HAD MECHANIC LOOK AT IT AND HE SAID SHOCKS WERE GOOD AND EVERYTHING LOOKED FINE. AFTER RESEARCHING ON INTERNET I FOUND THAT OTHERS HAD A PROBLEM WITH THE REAR TOE LINK ADJUSTER. SO I LOOKED AT MINE AND FOUND IT LOOSE BUT THE NUT HAS NOT BACKED OFF. I THINK I…
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THE CAR IS SWAYING BACK AND FORTH AT SPEEDS ABOVE 50 MPH ON GOOD ROADS. HAD MECHANIC LOOK AT IT AND HE SAID SHOCKS WERE GOOD AND EVERYTHING LOOKED FINE. AFTER RESEARCHING ON INTERNET I FOUND THAT OTHERS HAD A PROBLEM WITH THE REAR TOE LINK ADJUSTER. SO I LOOKED AT MINE AND FOUND IT LOOSE BUT THE NUT HAS NOT BACKED OFF. I THINK IT HAS RUSTED AND IS SLIPPING IN THE THREADS. I CAN SEND A VIDEO SHOWING HOW LOOSE IT IS WHEN I PUSH IT UP AND DOWN. IF YOU WANT TO SEE WHAT A PART LOOKS LIKE "BEFORE THE ACCIDENT" PLEASE CONTACT ME TOMORROW, APRIL 12, BEFORE I GET IT REPLACED. WE ARE AFRAID TO DRIVE IT. YOU NEED TO SEE IT AS IS BECAUSE THIS IS EXACTLY WHAT YOU ARE INVESTIGATING.
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE PANORAMIC SUN ROOF SEAL BECAME LOOSE WHICH ALLOWED RAIN WATER TO ENTER THE VEHICLE. THE VEHICLE WAS TAKEN TO JIM HUDSON BUICK GMC (4035 KAISER HILL RD, COLUMBIA, SC 29203, (803) 720-9925) AND THE CONTACT WAS INFORMED THAT THE SUNSHADE AND SUNSHADE ASSEMBLY TO …
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TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE PANORAMIC SUN ROOF SEAL BECAME LOOSE WHICH ALLOWED RAIN WATER TO ENTER THE VEHICLE. THE VEHICLE WAS TAKEN TO JIM HUDSON BUICK GMC (4035 KAISER HILL RD, COLUMBIA, SC 29203, (803) 720-9925) AND THE CONTACT WAS INFORMED THAT THE SUNSHADE AND SUNSHADE ASSEMBLY TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
TRANSMISSION SHIFT CABLE
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE CONTACT STATED THE VEHICLE STARTED TO SHAKE AND WOBBLE CAUSING THE CONTACT TO BE UNABLE TO CONTROL THE VEHICLE. THE CONTACT WAS ABLE PULL OVER ON THE HIGHWAY. THE CONTACT GOT OUT OF THE VEHICLE AND NOTICED THE REAR TIRES WERE ABNORMALLY OUT…
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TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE CONTACT STATED THE VEHICLE STARTED TO SHAKE AND WOBBLE CAUSING THE CONTACT TO BE UNABLE TO CONTROL THE VEHICLE. THE CONTACT WAS ABLE PULL OVER ON THE HIGHWAY. THE CONTACT GOT OUT OF THE VEHICLE AND NOTICED THE REAR TIRES WERE ABNORMALLY OUTWARDS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A REAR TOE LINK FRACTURE AND BROKEN REAR SHOCKS ON THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.
THERE IS WATER GETTING INTO THE LIGHTS IN MAKING THEM [XXX] AND NOT WORK VERY HARD TO SEE AT NIGHT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
FAILING BRAKE PEDAL . BRAKE PEDAL MAY NOT RAISE OR SEEN STRUCK DOWN, HARD TO PRESS. TOOK TO REPAIR SHOP REPLACE BRAKE PEDAL COST $1176. THAT CORRECTED PROBLEM. CALL CADILLAC TO EXPLAINED PROBLEM THEY EXPLAINED MY CADILLAC WASN'T COVER. BUT AFTER REVIEWING THE ONES SHOW UP WITH TSB NUMBER 2008,2009,2010,2012,2013,2014,2015 SRX…
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FAILING BRAKE PEDAL . BRAKE PEDAL MAY NOT RAISE OR SEEN STRUCK DOWN, HARD TO PRESS. TOOK TO REPAIR SHOP REPLACE BRAKE PEDAL COST $1176. THAT CORRECTED PROBLEM. CALL CADILLAC TO EXPLAINED PROBLEM THEY EXPLAINED MY CADILLAC WASN'T COVER. BUT AFTER REVIEWING THE ONES SHOW UP WITH TSB NUMBER 2008,2009,2010,2012,2013,2014,2015 SRX MODEL HAD THE SAME PROBLEM WITH BRAKE PEDAL. I WAS DRIVING ABOUT 65MPH ON HIGHWAY WHEN MY CADILLAC DROP DOWN 40 SPEED DUE BRAKE PEDAL PROBLEM ALMOST CAUSING ACCIDENT. LUCKY I WAS ABLE PULL ON SIDE OF ROAD
THE HEADLIGHTS NEVER HAVE WORKED RIGHT. FROM DAY ONE, THEY NEVER PUT OUT ENOUGH LIGHT TO SEE TO DRIVE AT NIGHT. THEY COME ON, BUT YOU CANNOT SEE UNLESS YOU TURN ON THE BRIGHTS.
Official recalls
721V473000 · Suspension:rear
Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
14V571000 · Suspension:rear
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
14V447000 · Seats:front Assembly:power Adjust
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
11V595000 · Power Train:automatic Transmission
Dec 20, 2011
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET.
Consequence & remedy
Consequence: THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL ENSURE THAT THE TRANSMISSION SHIFT CABLE IS PROPERLY ROUTED AND SEATED IN THE TRANSMISSION CABLE BRACKET. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2012. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
11V308000 · Air Bags:side/window
Jun 3, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX PASSENGER VEHICLES FOR FAILING TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO 208, "OCCUPANT CRASH PROTECTION." THE AIRBAGS ARE PROGRAMMED TO TURN OFF THE RIGHT SIDE ROOF-RAIL AIRBAG IF THE PASSENGER SENSING SYSTEM DETERMINES THAT THE RIGHT FRONT PASSENGER SEAT IS UNOCCUPIED.
Consequence & remedy
Consequence: THE RIGHT REAR OCCUPANT MAY NOT BE PROTECTED AND SUFFER INJURIES IN CERTAIN FRONTAL AND SIDE CRASHES.
Remedy: GM DEALERS WILL REPROGRAM THE SENSING AND DIAGNOSTIC MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JUNE 17, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM .
11V149000 · Visibility:defroster/defogger/hvac System:windshield:electrical Heating Element
Mar 4, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 BUICK LACROSSE AND CADILLAC SRX VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103, "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS". ON THESE VEHICLES, THE SOFTWARE IN THE ELECTRONIC CLIMATE CONTROL (ECC) MODULE MAY DISABLE THE ABILITY TO ADJUST THE HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) SYSTEM SETTINGS. IF THIS HAPPENS, THE DRIVER WILL NOT BE ABLE TO CONTROL THE HEATING, COOLING, AND VENTILATION FOR THE VEHICLE.
Consequence & remedy
Consequence: IF THIS CONDITION AFFECTS THE DEFROST SYSTEM WHEN IT IS REQUIRED, IT MAY DECREASE THE DRIVER'S VISIBILITY, AND COULD RESULT IN A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ECC MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 11, 2011. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
10V623000 · Seat Belts:front:buckle Assembly
Dec 15, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX, CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES. THE DRIVER AND /OR FRONT PASSENGER SAFETY BELT BUCKLE ANCHOR MAY FRACTURE AND SEPARATE NEAR THE SEAT ATTACHMENT IN A VEHICLE CRASH.
Consequence & remedy
Consequence: THE SAFETY BELT SYSTEM MAY NOT RESTRAIN THE OCCUPANT(S) AS DESIGNED AND COULD INCREASE THE RISK OF INJURY.
Remedy: DEALERS WILL MODIFY THE PASSENGER AND/OR THE DRIVER SAFETY BELT BUCKLES AS NECESSARY. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 18, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.