NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
32 reportsClear category filter90,000 miles · Nov 29, 2018
Unknown Or Other
THIS IS A PROBLEM ON ALL SRX 2011 MODELS. WHEN RAINING, WATER DRAINS INTO THE SPARE TIRE COMPARTMENT AND SHORTS THE MOTOR THAT OPENS THE LIFT GATE. THIS HAPPENS ON A BRAND NEW CAR, IN OTHER WORDS, THIS IS NOT A RESULT OF POOR MAINTENANCE OR A REPAIR THAT IS NEEDED. SO, IF ONE GETS A FLAT TIRE, IN THE RAIN, ONE CANNOT ACCESS T…
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THIS IS A PROBLEM ON ALL SRX 2011 MODELS. WHEN RAINING, WATER DRAINS INTO THE SPARE TIRE COMPARTMENT AND SHORTS THE MOTOR THAT OPENS THE LIFT GATE. THIS HAPPENS ON A BRAND NEW CAR, IN OTHER WORDS, THIS IS NOT A RESULT OF POOR MAINTENANCE OR A REPAIR THAT IS NEEDED. SO, IF ONE GETS A FLAT TIRE, IN THE RAIN, ONE CANNOT ACCESS THE SPARE TIRE OR THE TIRE INFLATION KIT, BECAUSE THE LIFT GATE CANNOT BE OPENED TO ACCESS THEM. THE POWER MOTOR IS THE ONLY WAY TO OPEN THE LIFT GATE - IT CANNOT BE OPENED MANUALLY BY DESIGN. SO, ONE CAN BE STRANDED IN A VERY DANGEROUS SITUATION, WITH THE POTENTIAL OF SERIOUS INJURY OR DEATH. A STRANDED CAR, ON THE SIDE OF THE ROAD, POTENTIALLY AT NIGHT WITH POOR LIGHTING OR ROAD CONDITIONS, AND OTHER VEHICLES MAY CRASH INTO THE CAR. I REALIZE ALL FLAT TIRE SITUATIONS HAVE THIS POTENTIAL PROBLEM, HOWEVER, IN THIS CASE, THE DANGER OF THE SITUATION IS PROLONGED SIGNIFICANTLY, THEREBY SIGNIFICANTLY INCREASING THE RISK OF INJURY OR DEATH. THIS IS OBVIOUSLY A DESIGN DEFECT WHICH GM DID NOT INTEND, AND THEY MUST FIX IT IMMEDIATELY BEFORE SOMEONE DIES, IF SOMEONE HASN'T DIED ALREADY. I AM A RECENT OWNER OF THIS VEHICLE, AND THIS IS MY FIRST FLAT TIRE WITH IT, WHICH IS WHY I DIDN'T KNOW ABOUT THIS PROBLEM UNTIL NOW.
NHTSA ODI #11154741
Mileage unknown · Nov 17, 2018
Unknown Or Other
RAIN WATER DRAINS IN CAR AFTER EVERY RAIN AND WATER DRAINS INTO THE CAR AFTER GOING THROUGH A CAR WASH. I WENT TO DEALER ABOUT THIS PROBLEM WHILE CAR WAS UNDER WARRANTY. THEY SAID THERE WAS A RECALL FOR THIS PROBLEM AND WHEN I PICKED UP THE CAR THEY SAID THEY FIXED IT. SOON AFTER THAT THE PROBLEM WAS BACK AND HAS ONLY GOTTEN …
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RAIN WATER DRAINS IN CAR AFTER EVERY RAIN AND WATER DRAINS INTO THE CAR AFTER GOING THROUGH A CAR WASH. I WENT TO DEALER ABOUT THIS PROBLEM WHILE CAR WAS UNDER WARRANTY. THEY SAID THERE WAS A RECALL FOR THIS PROBLEM AND WHEN I PICKED UP THE CAR THEY SAID THEY FIXED IT. SOON AFTER THAT THE PROBLEM WAS BACK AND HAS ONLY GOTTEN WORSE. MY CAR SMELLS MOLDY, THE BACKUP CAMERA HAS QUIT WORKING, THE BLUETOOTH MODULE STOPPED WORKING AND I'M CONSTANTLY VACUUMING WATER OUT OF THIS PIECE OF JUNK CAR. THIS IS A SERIOUS MOISTURE PROBLEM. I'VE GONE BACK TO THE DEALER AND THEY WANT $400.00 TO FIX THE LEAK AND $1000 TO REPLACE THE ELECTRONICS. THESE PROBLEMS ARE NOT OF MY MAKING AND AFTER ALL THE MONEY I PAID FOR THIS CAR YOU WOULD THINK GM WOULD TAKE OWNERSHIP OF THIS PROBLEM. I SHOULDN'T HAVE TO PAY FOR A FIX THAT I DON'T EVEN KNOW WOULD BE PERMANENT BASED ON PREVIOUS REPAIR. THIS PROBLEM HAS BEEN ONGOING FOR MORE THAN A YEAR AND IS GETTING PROGRESSIVELY WORSE. THIS IS A HAZARDOUS VEHICLE TO DRIVE.
NHTSA ODI #11152152
85,732 miles · Aug 21, 2018
Air BagsSeat BeltsUnknown Or OtherInjury
WHILE DRIVING DOWN THE STREET JUST AFTER EXITING THE FREEWAY BOTH SIDE AND DRIVER AIRBAGS DEPLOYED AND ABRUPTLY SHUT CAR OFF IMPACTING MY ABILITY TO STEER AND BRAKE. NO CRASH NO ACCIDENT NO EXTERIOR DAMAGE
NHTSA ODI #11121193
Mileage unknown · Oct 2, 2017
Exterior LightingUnknown Or Other
WATER IS GETTING INTO THE HEAD LIGHTS ON BOTH SIDES OF MY CAR
NHTSA ODI #11031376
Mileage unknown · Aug 5, 2017
Unknown Or Other
CANNOT HEAR SOUNDS WHEN USE TURN SIGNAL LEVEL I.E. SHOULD CLICK...CANNOT HEAR RADIO, AGAIN SOUND ISSUE,... BELT UNFASTENED SOUND INDICATOR DOES NOT WORK...DOOR AJAR SOUND INDICATOR DOES NOT WORK. YOU CANNOT HEAR ANYTHING. TYPICALLY STATIONARY AND IN MOTION THE SOUND INDICATORS DO NOT WORK TURNING ANY DIRECTION AND DRIVING ON H…
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CANNOT HEAR SOUNDS WHEN USE TURN SIGNAL LEVEL I.E. SHOULD CLICK...CANNOT HEAR RADIO, AGAIN SOUND ISSUE,... BELT UNFASTENED SOUND INDICATOR DOES NOT WORK...DOOR AJAR SOUND INDICATOR DOES NOT WORK. YOU CANNOT HEAR ANYTHING. TYPICALLY STATIONARY AND IN MOTION THE SOUND INDICATORS DO NOT WORK TURNING ANY DIRECTION AND DRIVING ON HIGHWAY OR CITY STREETS SAME ISSUE OCCURS. SINCE THIS IS SUMMER NO IDEA IF WEATHER IS A FACTOR. OCCURS WHETHER CAR IS ON, STATIONARY, OR MOVING.
NHTSA ODI #11012971
98,000 miles · Jun 26, 2017
StructureUnknown Or OtherInjury
THE TAIL GATE WILL OPEN WHEN THE BUTTON IS PRESSED BUT UNEXPECTEDLY FALLS STRIKING ANYONE IN THE HEAD WHEN PUTTING SOMETHING IN THE BACK END OR TAKING OUT OF THE BACKEND. BECAUSE THE STRUTS FAIL THAT HOLD THE GATE OPEN. THIS IS THE SAME TYPE OF RECALL AS 15V415000 THAT WAS ISSUED 6/30/2015 FOR THE GMC ACADIA, CHEVY TRAVERSE, SA…
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THE TAIL GATE WILL OPEN WHEN THE BUTTON IS PRESSED BUT UNEXPECTEDLY FALLS STRIKING ANYONE IN THE HEAD WHEN PUTTING SOMETHING IN THE BACK END OR TAKING OUT OF THE BACKEND. BECAUSE THE STRUTS FAIL THAT HOLD THE GATE OPEN. THIS IS THE SAME TYPE OF RECALL AS 15V415000 THAT WAS ISSUED 6/30/2015 FOR THE GMC ACADIA, CHEVY TRAVERSE, SATURN OUTLOOK, BUICK ENCLAVE THAT WAS MANUFACTURED DURING THE SAME PERIOD AS THE SRX. THIS STARTED LAST YEAR BUT THE DEALER SAID I WOULD HAVE TO TAKE CARE OF IT EVEN THOUGH IT FAILED FAIRLY EARLY IN THE CARS LIFE.
NHTSA ODI #11001528
58,000 miles · May 12, 2017
Unknown Or Other
DRAINAGE TUBES IN CARS WITH SUNROOFS ARE CLOGGING AND SHORTING OUT THE LIFT GATE MODULE WHICH COULD CAUSE OTHER ELECTRICAL PROBLEMS OR POSSIBLE A MELTDOWN OR FIRE.. I BOUGHT ONE MODULE AND THE DEALERSHIP BOUGHT THE SECOND ONE THIS WEEK. SINCE THIS OCCURRED WITHIN THE FIRST 30 DAYS I OWNED THE CAR, LUCKILY THE DEALERSHIP COVERED…
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DRAINAGE TUBES IN CARS WITH SUNROOFS ARE CLOGGING AND SHORTING OUT THE LIFT GATE MODULE WHICH COULD CAUSE OTHER ELECTRICAL PROBLEMS OR POSSIBLE A MELTDOWN OR FIRE.. I BOUGHT ONE MODULE AND THE DEALERSHIP BOUGHT THE SECOND ONE THIS WEEK. SINCE THIS OCCURRED WITHIN THE FIRST 30 DAYS I OWNED THE CAR, LUCKILY THE DEALERSHIP COVERED IT. CADILLAC REFUSES TO ADMIT THE DESIGN IS POOR AND WILL NOT HELP CONSUMERS WITH THE COSTS ASSOCIATED WITH REPAIRS (PER THE CONVERSATION I HAD WITH THEM TODAY) IF YOU LOOK ON YOUTUBE OR OTHER SITES FOR CADILLAC OWNERS, YOU WILL SEE HOW MANY SRX'S IT INVOLVES. IT'S WELL OVER $500 TO HAVE THIS REPAIRED DEPENDING UPON THE DEALERSHIP/PRICE OF MODULE/LABOR COSTS. PLEASE CONSIDER A RECALL. THANK YOU.
NHTSA ODI #10985128
65,000 miles · Nov 1, 2016
Power TrainService BrakesUnknown Or OtherInjury
MY 2011 CADILLAC ON FEB 8 @016 WENT PUT IN PARK AND WENT TO GET OUT OF IT JUMP IN REVERSE I FELL GOT TRY PUT IN PARK IN STEAL IT WENT IN TO DRIVE PULL WITH CAR IN CAR WASH AND I GOT PEN BETWEEN THE DOOR AND CAR FRAME. PLUS IN CAR WASH IT CRUSH ME WENT THE ARM OF CAR WASH PEN ME BETWEEN THE ARM ON CAR WASH AND MY DOOR AN FRAME OF…
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MY 2011 CADILLAC ON FEB 8 @016 WENT PUT IN PARK AND WENT TO GET OUT OF IT JUMP IN REVERSE I FELL GOT TRY PUT IN PARK IN STEAL IT WENT IN TO DRIVE PULL WITH CAR IN CAR WASH AND I GOT PEN BETWEEN THE DOOR AND CAR FRAME. PLUS IN CAR WASH IT CRUSH ME WENT THE ARM OF CAR WASH PEN ME BETWEEN THE ARM ON CAR WASH AND MY DOOR AN FRAME OF THE CAR. I CONTACT GM MOTOR ABOUT THIS AND THEY SAID PAY MEDICAL AND TO HAVE CAR FIX. NOW THEY SAID NO. IT NOT THERE FAULT. WHY DID I GO TO ALL TROUBLE TO GET MEDICAL NUMBER TELL ME THE GOING PAY.
NHTSA ODI #10920534
42,000 miles · Nov 9, 2015
Unknown Or Other
WHILE PUTTING GROCERIES IN THE BACK OF THE SRX THE POWER LIFT GATE CAME DOWN WITHOUT WARNING AND HIT ME IN THE BACK. I WAS ABLE TO HIT THE BUTTON AND OPEN THE GATE BACK UP. AFTER ABOUT 10 SECONDS OR SO IT CAME BACK DOWN. IT WILL NOT STAY OPEN.
NHTSA ODI #10789201
87,500 miles · Oct 28, 2015
Unknown Or Other
THE VEHICLE'S SUNROOF DRAIN HOSE MATERIAL SHRINKS DUE TO CHANGING ENVIRONMENTAL CONDITIONS. THIS RESULTS IN THE DRAIN HOSES DETACHING FROM THE DASH OR SUNROOF MODULE. WATER LEAKS INTO THE VEHICLE DAMAGING INTERIOR COMPONENTS INCLUDING WIRING, ELECTRONIC MODULES, THE SOUND DEADENER AND CARPET. THIS HAPPENS EVERY TIME IT RAINS …
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THE VEHICLE'S SUNROOF DRAIN HOSE MATERIAL SHRINKS DUE TO CHANGING ENVIRONMENTAL CONDITIONS. THIS RESULTS IN THE DRAIN HOSES DETACHING FROM THE DASH OR SUNROOF MODULE. WATER LEAKS INTO THE VEHICLE DAMAGING INTERIOR COMPONENTS INCLUDING WIRING, ELECTRONIC MODULES, THE SOUND DEADENER AND CARPET. THIS HAPPENS EVERY TIME IT RAINS OR THROUGH CAR WASHES.
NHTSA ODI #10786644
Official recalls
7Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Dec 20, 2011
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET.
Consequence & remedy
Consequence: THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL ENSURE THAT THE TRANSMISSION SHIFT CABLE IS PROPERLY ROUTED AND SEATED IN THE TRANSMISSION CABLE BRACKET. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2012. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
Jun 3, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX PASSENGER VEHICLES FOR FAILING TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO 208, "OCCUPANT CRASH PROTECTION." THE AIRBAGS ARE PROGRAMMED TO TURN OFF THE RIGHT SIDE ROOF-RAIL AIRBAG IF THE PASSENGER SENSING SYSTEM DETERMINES THAT THE RIGHT FRONT PASSENGER SEAT IS UNOCCUPIED.
Consequence & remedy
Consequence: THE RIGHT REAR OCCUPANT MAY NOT BE PROTECTED AND SUFFER INJURIES IN CERTAIN FRONTAL AND SIDE CRASHES.
Remedy: GM DEALERS WILL REPROGRAM THE SENSING AND DIAGNOSTIC MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JUNE 17, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM .
Mar 4, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 BUICK LACROSSE AND CADILLAC SRX VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103, "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS". ON THESE VEHICLES, THE SOFTWARE IN THE ELECTRONIC CLIMATE CONTROL (ECC) MODULE MAY DISABLE THE ABILITY TO ADJUST THE HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) SYSTEM SETTINGS. IF THIS HAPPENS, THE DRIVER WILL NOT BE ABLE TO CONTROL THE HEATING, COOLING, AND VENTILATION FOR THE VEHICLE.
Consequence & remedy
Consequence: IF THIS CONDITION AFFECTS THE DEFROST SYSTEM WHEN IT IS REQUIRED, IT MAY DECREASE THE DRIVER'S VISIBILITY, AND COULD RESULT IN A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ECC MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 11, 2011. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Dec 15, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX, CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES. THE DRIVER AND /OR FRONT PASSENGER SAFETY BELT BUCKLE ANCHOR MAY FRACTURE AND SEPARATE NEAR THE SEAT ATTACHMENT IN A VEHICLE CRASH.
Consequence & remedy
Consequence: THE SAFETY BELT SYSTEM MAY NOT RESTRAIN THE OCCUPANT(S) AS DESIGNED AND COULD INCREASE THE RISK OF INJURY.
Remedy: DEALERS WILL MODIFY THE PASSENGER AND/OR THE DRIVER SAFETY BELT BUCKLES AS NECESSARY. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 18, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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