7/24/15 HAD SUNROOF SERVICED FOR RECALL.INTERIOR WET MOLDY,EVEN HAT IN SEAT WEB. 7/26/15 COULD NOT OPEN REAR LIFT GATE..DEALER COULD REPAIR FOR HALF RHE $1,200 COST,SINCE THE MILEAGE WAS OVER 4 YEAR WARRANTY BUT HAD LESS THAN 48,000 MI. COULD HEAR WATER AFTER ANY RAIN.DEALER ADMITTED PROBLEM WITH SUNROOF WAS CAUSE,BUT NOT COVERE…
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7/24/15 HAD SUNROOF SERVICED FOR RECALL.INTERIOR WET MOLDY,EVEN HAT IN SEAT WEB. 7/26/15 COULD NOT OPEN REAR LIFT GATE..DEALER COULD REPAIR FOR HALF RHE $1,200 COST,SINCE THE MILEAGE WAS OVER 4 YEAR WARRANTY BUT HAD LESS THAN 48,000 MI. COULD HEAR WATER AFTER ANY RAIN.DEALER ADMITTED PROBLEM WITH SUNROOF WAS CAUSE,BUT NOT COVERED.OTHER FUSES ALSO LOCATED IN REAR BLOCK,FUEL PUMP,WIPER,REAR WINDOWS..CANNOT OPEN LIFT GATE EVEN MANUALLY.SO NO ACCESS TO SPARE,ETC.CALLED CADILLAC CUSTOMER CARE MANY TIMES ,BUT THEY WILL NOT ADMIT AN OBVIOUS SAFETY AND DESIGN DEFECT. NOR HAS THER BEEN ANY ADVICE NOT TO OPERATE OR PARK DURING RAIN,OR HOW TO PREVENT FURTHER DAMAGE.
NHTSA ODI #10811327
120,000 miles · Aug 3, 2015
Structure
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. UPON OPENING THE REAR HATCH DOOR, IT STARTED TO CLOSE BY ITSELF WITHOUT WARNING. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE REAR STRUT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIE…
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TL* THE CONTACT OWNS A 2011 CADILLAC SRX. UPON OPENING THE REAR HATCH DOOR, IT STARTED TO CLOSE BY ITSELF WITHOUT WARNING. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE REAR STRUT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
NHTSA ODI #10745764
44,100 miles · Aug 27, 2013
StructureCrash
AUTOMATIC REAR DOOR OPENED AFTER I CLOSED IT; CONSEQUENTLY I UNKNOWINGLY RAMMED IN TO THE GARAGE DOOR AS I BACKED OUT OF MY GARAGE AND AFTERWARD IT CONTINUED TO OPEN AS I TRIED TO CLOSE IT. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. A FEW MONTHS AGO ON VACATION THE BELL HOP WAS HELPING TO PACK MY LUGGAGE AND THE DOOR KEPT T…
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AUTOMATIC REAR DOOR OPENED AFTER I CLOSED IT; CONSEQUENTLY I UNKNOWINGLY RAMMED IN TO THE GARAGE DOOR AS I BACKED OUT OF MY GARAGE AND AFTERWARD IT CONTINUED TO OPEN AS I TRIED TO CLOSE IT. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. A FEW MONTHS AGO ON VACATION THE BELL HOP WAS HELPING TO PACK MY LUGGAGE AND THE DOOR KEPT TRYING TO SHUT ON HIM (3X), IT NEARLY CRUSHED HIM. THIS RECENT INCIDENT DID SERIOUS DAMAGE TO THE VEHICLE AND MINIMAL DAMAGE TO THE GARAGE DOOR. *TR
NHTSA ODI #10537573
Mileage unknown · Jul 3, 2012
Structure
2011 CADILLAC SRX. CONSUMER STATES THAT THE BLIND SPOT OFF THE RIGHT QUARTER PANEL HAS ALMOST CAUSED HIM TO BE IN THREE ACCIDENTS. *KB
NHTSA ODI #10464921
8,000 miles · Oct 1, 2011
Structure
2 PROBLEMS CONTINUE TO PERSIST. ONE IS THE LOCATION OF THE HOOD RELEASE HANDLE NEAR THE FLOOR INSIDE LEFT SIDE, WHERE THE DRIVER PUTS HIS LEFT FOOT ON THE FLOOR WHILE DRIVING. MOVING THE FOOT BACK, THE LEFT SOLE EDGE WILL CATCH THE HANDLE AND RELEASE IT CAUSING THE HOOD TO POP UP TO THE SAFETY CATCH. AT HIGH SPEEDS I'M AFRAID …
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2 PROBLEMS CONTINUE TO PERSIST. ONE IS THE LOCATION OF THE HOOD RELEASE HANDLE NEAR THE FLOOR INSIDE LEFT SIDE, WHERE THE DRIVER PUTS HIS LEFT FOOT ON THE FLOOR WHILE DRIVING. MOVING THE FOOT BACK, THE LEFT SOLE EDGE WILL CATCH THE HANDLE AND RELEASE IT CAUSING THE HOOD TO POP UP TO THE SAFETY CATCH. AT HIGH SPEEDS I'M AFRAID OF THE SAFETY CATCH FAILING ALLOWING THE HOOD TO POP OPEN CAUSING AN ACCIDENT. SECONDLY; THIS VEHICLE HAS TOO MANY BLIND SPOTS THAT CAN EASILY CAUSE A SERIOUS ACCIDENT. THE ROOF POST BETWEEN THE DRIVERS DOOR AND REAR PASSENGER IS A GOOD EXAMPLE OF WHAT I MEAN. A VEHICLE CAN BE ALMOST ALONG SIDE OF YOU, OUT OF SITE AND YOU WONT SEE IT UNLESS YOU TURN YOUR HEAD AROUND ALMOST LOOKING BACKWARDS.THE MIRROR DOES NOT PICK UP THE VEHICLE UNTIL IT'S NOSE IS BY MY DOOR. THAT MOVE CREATES ANOTHER PROBLEM OF HITTING SOME ONE UP AHEAD. I HAVE NOT NOTIFIED THE DEALER BECAUSE I DON'T EXPECT THEY WILL DO ANY THING; FROM PAST EXPERIENCE I KNOW. CAR WAS PURCHASED AT OTTO CADILLAC ALBANY, NY. *TR
NHTSA ODI #10428172
2,300 miles · Jun 20, 2011
Structure
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING 35 MPH WHEN HE NOTICED SEVERAL BLIND SPOTS THAT INTERFERED WHILE THE CONTACT ATTEMPTED TO CHANGE LANE. THE MANUFACTURER WAS CONTACTED BUT ADVISED THERE WAS NOTHING THAT COULD BE DONE. THERE WERE NO REPAIRS. THE FAILURE MILEAGE WAS 2,300. THE VIN WAS NOT AVAILABL…
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TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING 35 MPH WHEN HE NOTICED SEVERAL BLIND SPOTS THAT INTERFERED WHILE THE CONTACT ATTEMPTED TO CHANGE LANE. THE MANUFACTURER WAS CONTACTED BUT ADVISED THERE WAS NOTHING THAT COULD BE DONE. THERE WERE NO REPAIRS. THE FAILURE MILEAGE WAS 2,300. THE VIN WAS NOT AVAILABLE.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET.
Consequence & remedy
Consequence: THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL ENSURE THAT THE TRANSMISSION SHIFT CABLE IS PROPERLY ROUTED AND SEATED IN THE TRANSMISSION CABLE BRACKET. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2012. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX PASSENGER VEHICLES FOR FAILING TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO 208, "OCCUPANT CRASH PROTECTION." THE AIRBAGS ARE PROGRAMMED TO TURN OFF THE RIGHT SIDE ROOF-RAIL AIRBAG IF THE PASSENGER SENSING SYSTEM DETERMINES THAT THE RIGHT FRONT PASSENGER SEAT IS UNOCCUPIED.
Consequence & remedy
Consequence: THE RIGHT REAR OCCUPANT MAY NOT BE PROTECTED AND SUFFER INJURIES IN CERTAIN FRONTAL AND SIDE CRASHES.
Remedy: GM DEALERS WILL REPROGRAM THE SENSING AND DIAGNOSTIC MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JUNE 17, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM .
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 BUICK LACROSSE AND CADILLAC SRX VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103, "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS". ON THESE VEHICLES, THE SOFTWARE IN THE ELECTRONIC CLIMATE CONTROL (ECC) MODULE MAY DISABLE THE ABILITY TO ADJUST THE HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) SYSTEM SETTINGS. IF THIS HAPPENS, THE DRIVER WILL NOT BE ABLE TO CONTROL THE HEATING, COOLING, AND VENTILATION FOR THE VEHICLE.
Consequence & remedy
Consequence: IF THIS CONDITION AFFECTS THE DEFROST SYSTEM WHEN IT IS REQUIRED, IT MAY DECREASE THE DRIVER'S VISIBILITY, AND COULD RESULT IN A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ECC MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 11, 2011. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX, CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES. THE DRIVER AND /OR FRONT PASSENGER SAFETY BELT BUCKLE ANCHOR MAY FRACTURE AND SEPARATE NEAR THE SEAT ATTACHMENT IN A VEHICLE CRASH.
Consequence & remedy
Consequence: THE SAFETY BELT SYSTEM MAY NOT RESTRAIN THE OCCUPANT(S) AS DESIGNED AND COULD INCREASE THE RISK OF INJURY.
Remedy: DEALERS WILL MODIFY THE PASSENGER AND/OR THE DRIVER SAFETY BELT BUCKLES AS NECESSARY. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 18, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
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