2011 Cadillac Srx

My headlights are so dim i cannot use my car at night. It started a while ago I have replaced the lights but they become dim and the moisture in the headlights is terrible it is so dangerous to drive my car at night i cannot move it once it is dark. I have searched and found that this is an ongoing issue not only in my 2011 model but all Cadillac and is a known issue that Cadillac refuses to take responsibility for. I received a letter during the high of COVID stating they would reimbursement if you had gotten it fixed but i got the letter in May and time to get the repair and the reimbursement had passed. live in NY and everything was shut down for quiet sometime so perhaps the letter was sent internationally at that time so i couldn't take advantage of the offer. My understanding is that it will be around $1600.00 to repair the headlights which i feel i should not have to bear after paying so much money for my car this is a manufacturer defect and they should bear the responsibility to correct and fix my car. I purchased my vehicle and paid 48K which wasn't cheap I should not have to pay additional out of pocket due to their poor workmanship and parts.

My headlight assembly have been taking in water for about a year. Last year I had to replace the ballast on one side. Last week we had a lot of rain and while driving home both of my headlights went out. I’ve looked up the problem online and found out I’m not alone. Cadillac did send me a notice last year about a settlement they made for similar issue but the notice they sent me stated it was for models with halogen bulbs. My vehicle has HID. I have called several dealerships and was told the part cost about $1400.00 each. I want to replace both sides. They say they don’t have both available. My guess is there’s a shortage because everyone has this problem. Cadillac should have been made responsible for selling this garbage. This is a safety and consumer problem. How can I drive my vehicle if I can’t even replace the part ?

The contact owns a 2011 Cadillac SRX. The contact stated while driving 35 MPH at night, the headlights were extremely dim, the contact was unable to see more than approximately 8-feet ahead of the vehicle. The vehicle was taken to the dealer but was diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 97,000.

The headlights, driver and passenger, repeatedly fill up with water/condensation and cause the light to short completely. This is dangerous for night time driving as it impairs visibility and is also illegal. When I asked a repairman about a replacement I was told that it’s useless as the replacement parts are made of the same components and I would pay thousands of dollars to eventually incur the same problem because it is a design flaw. There is no warning that the light is going to short. It just shorts but it usually is when the water has built up inside the light. If it rains or snows I’m guaranteed to get water in the lights and with large accumulations of precipitation is when it’s for sure shorting out from water/condensation buildup. I have had the lights short at least 4 times over the last two years.

UNKNOWN THE DIM HEADIGHTS AS WELL AS MOISTURE IN HEADLIGHTS SEEMS TO BE A COMMON PROBLEM . IT IS NOT SAFE DRIVING WITH THE HEADLIGHS ON DIM---YOU MUST DRIVE WITH THEM ON HIGH BEAM TO BE ABLE TO SEE THE ROAD AHEAD. SOMETHING NEEDS TO BE DONE FOR GM TO CORRECT THIS MOST DANGEROUS PROBLEM AS MANY ARE HAVING THIS SAME PROBLEM. PLEASE HELP!!!11

The exterior housing units prematurely wear out and allow moisture to cause failures of the lights. The makes driving at night hard, because you can barely see. GM tried to give some customers a rebate, but this required owners to pay out of pocket at first for repairs, and this causes me an undue burden because I don't have that kind of money. This is very dangerous and GM should recall this.

In Sep 2021 I purchased this car. During the first drive after dark I noticed the headlights were very dim and the high beam only extended to just go just past the front of the car. these are the up-level HID lights. I didn't do anything right away as I rarely drive at night and then in well-lit areas. There is also considerable condensation inside primarily the passenger side light. On Oct 23,2021 I went to Caddilac of Bentonville, AR to inquire about an open recall on the rear end. They are ordering parts. While there I inquired about the headlights and asked if there was a recall on them. The answer was there is no recall established but that it is a known problem by Caddilac. Today, I started started an Internet search for more information and found 166 problems noted on Web Site carproblemzoo.com. Nearly all stated it as a serious safety issue. Some reported near accidents, lights burning out while driving, condensation inside, dimness, etc. Fortunately I haven't had an accident nor have they burnt out. However, I do consider the problem a very serious concern. I can drive into oncoming traffic with high beams on and get zero reaction from the oncoming drivers. Actually, dim as they are, the low beams provide better light. This obviously has been a long-time problem on this and other like vehicles. There are 160 complaints on carcomplaints.com including crash and injury. Caddilacsociety.com says customers have been promised reimbursement for expenses but apparently little to no response from GM or Caddilac. There has been at least one class action lawsuit.The Internet is full of these serious safety reports and it makes me wonder why NHTSA has not made Caddilac issue a recall to prolate these faulty lights.