2010 Cadillac Srx

The contact owns a 2010 Cadillac SRX. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 21V473000 (Suspension) however, immediately after the repair she noticed that the vehicle had been fishtailing while driving. The contact called the dealer who completed the recall repair and was informed to bring the vehicle back for further review. There were no further repairs performed. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 150,000.

The contact owns a 2010 Cadillac SRX. The contact stated while driving approximately 40-45 MPH, the brakes failed to operate as needed. The brake failure warning light was illuminated. The vehicle was taken to an independent mechanic who informed the contact that the brake lines were rusted. The local dealer was not contacted. The vehicle was not diagnosed. The manufacturer was not contacted. The approximate failure mileage was 74,850. The VIN was not available.

When driving at night with my headlights on regular low beam, I can't see a [XXX] thing! It is beyond dangerous to drive with low beams on. Unfortunately it has resulted in me driving with my brights on causing oncoming motorists to deal with being vision impaired, making it another dangerous situation! This is completely ridiculous that Cadillac will not recall these headlamps. I am not able to afford the replacements and was totally unaware of this issue when I purchased this SUV last April. What a shame! I love the car, just hate that I can't see driving at night. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2010 Cadillac SRX. The contact stated while driving at an unknown speed, the vehicle began to shift independently into third gear. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and shifted gears to drive before continuing to drive to his destination. The contact stated that he experienced the failure several times. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the timing chain needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic and the timing chain was replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.

Headlights suddenly went out while driving. Only the fog lights worked. Very dangerous! I am appalled that Cadillac hasn’t recalled these vehicles and even more appalled that there is thousands of complaints regarding this same issue! Complaints recorded and sent to Cadillac and yet no recall? Why? I cannot drive my vehicle at night now. Replacing the headlights is a temporary fix because as soon as it rains or snows condensation gets into the headlights and they go out again. I want to know when Cadillac is going to standby their product and take responsibility? God forbid, there is a loss of life due to this gross negligence.

The contact owns a 2010 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact was unsure whether she had experienced a failure related to the recall. The contact also stated that while driving approximately 45-50 MPH, the check engine warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 115,000. Parts distribution disconnect.

The contact owns a 2010 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The local dealer was contacted and informed the contact that parts were on order but could not confirm when parts would be available. The manufacturer was made aware of the issue and informed the contact to call a local dealer as some dealers might have parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an unknown speed, the rear of the vehicle swayed. The contact stated that the swaying was worse while driving in the rain. The contact stated that the traction control and the service StabiliTrak warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic for diagnosis. The failure mileage was unknown.

The contact owns a 2010 Cadillac SRX. The contact stated that while driving at an undisclosed speed, there was an abnormal noise detected. The electronic stability and traction control warning lights were illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact called another local dealer, Chevrolet Center Inc (101 Cypress Gardens Blvd, Winter Haven, FL 33880, (863) 294-7371) who also confirmed that parts were not available The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 141,000. Parts distribution disconnect.

The contact owns a 2010 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.