NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
474 reports100 miles · Jun 7, 2011
Exterior Lighting
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WITH THE LOW BEAM HEADLIGHTS IN ACTIVATION HOWEVER, THEY EXHIBITED EXTREMELY POOR LIGHTING. THE HEADLIGHTS FAILED TO ILLUMINATE THE ENTIRE ROAD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY DID NOT HAVE THE PROPER EQUIPMENT TO PERF…
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TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WITH THE LOW BEAM HEADLIGHTS IN ACTIVATION HOWEVER, THEY EXHIBITED EXTREMELY POOR LIGHTING. THE HEADLIGHTS FAILED TO ILLUMINATE THE ENTIRE ROAD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY DID NOT HAVE THE PROPER EQUIPMENT TO PERFORM A DIAGNOSIS ON THE HEADLIGHTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100.
NHTSA ODI #10405415
6,000 miles · Apr 4, 2011
Engine And Engine Cooling
CADILLAC SRX TURBO PURCHASED 7/26/10. NOVEMBER 2010 @ 4000 MILES TURBO FAILED TO OPERATE AND POOR ACCELERATION, DEALER WOULD HAVE TO ORDER RECALL PARTS AND WOULD LET ME KNOW WHEN AVAILABLE. TEMPORARY REPAIR TO HOSE MADE. IN MARCH 2011, (@ 6000 MILES) ATTEMPTED TO START COLD ENGINE AND HEARD NOISE, AND SOME SMOKE WITHOUT MOVING …
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CADILLAC SRX TURBO PURCHASED 7/26/10. NOVEMBER 2010 @ 4000 MILES TURBO FAILED TO OPERATE AND POOR ACCELERATION, DEALER WOULD HAVE TO ORDER RECALL PARTS AND WOULD LET ME KNOW WHEN AVAILABLE. TEMPORARY REPAIR TO HOSE MADE. IN MARCH 2011, (@ 6000 MILES) ATTEMPTED TO START COLD ENGINE AND HEARD NOISE, AND SOME SMOKE WITHOUT MOVING CAR. LUCKILY THE CAR WAS IN MY DRIVEWAY WHEN THIS "CATASTROPHIC ENGINE FAILURE" OCCURRED. CAR TOWED TO DEALER. DEALER DETERMINED THAT THE PISTON ROD WAS THROWN AND PUT A HOLE IN THE SIDE OF THE ENGINE. CAR HELD WHILE DEALER INVESTIGATED CAUSE. NEXT DAY ADVISED OF CAUSE AND TOLD THAT CORRECTION IS REPLACEMENT OF THE ENGINE. IN MARCH, THE SERVICE DEPT. TOLD ME THEY KNEW NOTHING ABOUT AN ENGINE RECALL ONLY A TURBO HOSE AND POWER STEERING RECALL. DEALER HAS REPLACED ENGINE AND "DONE ALL RECALLS." I AM AFRAID TO PICK UP THE CAR, AND UNSURE OF DEALERS ETHICS. I NEVER RECEIVED ANY LETTER OF ANY KIND ABOUT THE SAFETY RECALLS ON MY NEW CAR. I HAVE NEVER USED REGULAR GAS IN THE VEHICLE. *TR
NHTSA ODI #10394237
4,000 miles · Apr 4, 2011
Seat BeltsVehicle Speed ControlCrashInjury
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT ON TWO SEPARATE OCCASIONS WHILE ATTEMPTING TO PARK WITH THE BRAKES DEPRESSED, THE VEHICLE ABNORMALLY ACCELERATED AND CAUSED THE CONTACT TO CRASH INTO TWO PARKED VEHICLES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHO PERFORMED A DIAGNOSTIC AND…
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TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT ON TWO SEPARATE OCCASIONS WHILE ATTEMPTING TO PARK WITH THE BRAKES DEPRESSED, THE VEHICLE ABNORMALLY ACCELERATED AND CAUSED THE CONTACT TO CRASH INTO TWO PARKED VEHICLES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHO PERFORMED A DIAGNOSTIC AND WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS ALSO TEST DRIVEN BUT THE FAILURE DID NOT RECREATE. THE FRONT END OF THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 57,000. THE CONSUMER ALSO STATED THE SEAT BELT DIDN'T HOLD HIM IN PLACE. UPDATED 08/12/11. *JB
NHTSA ODI #10394180
16,000 miles · Feb 24, 2011
Electrical System
TL*THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE LIGHTS ON THE INSTRUMENT PANEL SUDDENLY TURNED OFF. THE CONTACT COULD NOT SEE THE FUEL GAUGE, SPEEDOMETER OR THE TACHOMETER. THE CONTACT PULLED OVER, TURNED OFF THE VEHICLE AND RESTARTED IT; THE LIGHTS TURNED BACK ON AFTER THE RESTART. THE…
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TL*THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE LIGHTS ON THE INSTRUMENT PANEL SUDDENLY TURNED OFF. THE CONTACT COULD NOT SEE THE FUEL GAUGE, SPEEDOMETER OR THE TACHOMETER. THE CONTACT PULLED OVER, TURNED OFF THE VEHICLE AND RESTARTED IT; THE LIGHTS TURNED BACK ON AFTER THE RESTART. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE FAILURE MILEAGE WAS 16,000.
NHTSA ODI #10384416
7,000 miles · Jan 12, 2011
Steering
THE 2010 CADILLAC SRX HAS AN ISSUE WHERE A RUBBING NOISE IS HEARD ANYTIME THE VEHICLE IS TURNED TO THE LEFT OR RIGHT. THE ISSUE IS WIDESPREAD WITH MANY SRX OWNERS REPORTING THE SAME ISSUE, AS CAN BE SEEN AT THE WEB SITE OF WWW.CADILLACOWNERS.COM. THE VEHICLE HAS BEEN TO THE DEALERSHIP AND THEY HAVE BEEN UNABLE TO RESOLVE THE I…
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THE 2010 CADILLAC SRX HAS AN ISSUE WHERE A RUBBING NOISE IS HEARD ANYTIME THE VEHICLE IS TURNED TO THE LEFT OR RIGHT. THE ISSUE IS WIDESPREAD WITH MANY SRX OWNERS REPORTING THE SAME ISSUE, AS CAN BE SEEN AT THE WEB SITE OF WWW.CADILLACOWNERS.COM. THE VEHICLE HAS BEEN TO THE DEALERSHIP AND THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. I HAVE CONTACTED CADILLAC CUSTOMER SERVICE AT 1-866-982-2339 OVER A WEEK AGO AND HAVE NOT YET RECEIVED A RESPONSE. IT IS VERY CONCERNING THAT THE ISSUE SEEMS RELATED TO THE STEERING SYSTEM OF THE VEHICLE AND I AM CONCERNED THAT THE VEHICLE IS NOT SAFE. SINCE THE ISSUE IS WIDESPREAD, I BELIEVE THERE IS A SERIOUS NEED FOR A RECALL. I HOPE NHTSA CAN WORK WITH CADILLAC TO GET THE ISSUE ADDRESSED ASAP IN ORDER TO PREVENT A TRAGEDY INVOLVING THE 2010 CADILLAC SRX. *TR
NHTSA ODI #10376418
20,000 miles · Dec 28, 2010
Power Train
SCRATCHING NOISE FROM FRONT TIRES. I HAVE COMPLAINED SEVERAL TIMES. AT FIRST SERVICE DEPARTMENT CLAIMED NOT TO HEAR IT, NOW THEY ACKNOWLEDGE THE NOISE BUT STATE "IT IS SOMETHING I HAVE TO LIVE WITH". OTHER CUSTOMERS HAVE COMPLAINED BUT THERE IS NOT A FIX, SO UNTIL THE PROBLEM CAN BE IDENTIFIED AND A FIX ESTABLISHED I JUST HAV…
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SCRATCHING NOISE FROM FRONT TIRES. I HAVE COMPLAINED SEVERAL TIMES. AT FIRST SERVICE DEPARTMENT CLAIMED NOT TO HEAR IT, NOW THEY ACKNOWLEDGE THE NOISE BUT STATE "IT IS SOMETHING I HAVE TO LIVE WITH". OTHER CUSTOMERS HAVE COMPLAINED BUT THERE IS NOT A FIX, SO UNTIL THE PROBLEM CAN BE IDENTIFIED AND A FIX ESTABLISHED I JUST HAVE TO PUT UP WITH THE NOISE. *TR
NHTSA ODI #10372716
6,000 miles · Dec 8, 2010
Air BagsInjury
TL*THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING LESS THAN 10 MPH THE AIR BAG DEPLOYED AND THE VEHICLE STALLED. THE DRIVER WAS HIT ON THE SHOULDER AND THE BACK OF THE NECK BY THE AIR BAG. THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED HIM THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS DAMAGED AND THE REP…
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TL*THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING LESS THAN 10 MPH THE AIR BAG DEPLOYED AND THE VEHICLE STALLED. THE DRIVER WAS HIT ON THE SHOULDER AND THE BACK OF THE NECK BY THE AIR BAG. THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED HIM THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS DAMAGED AND THE REPAIR COST WAS $2,800. A CLAIM WAS FILED WITH THE MANUFACTURER. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 6,000.
NHTSA ODI #10369680
14,000 miles · Nov 17, 2010
Electrical SystemEquipment
THE CAR STATES "REMOTE NOT DETECTED" EVEN THOUGH THE REMOTE IS IN THE VEHICLE. THIS HAS OCCURRED FOUR TIMES SINCE I BOUGHT THE CAR IN APRIL 2010! ONCE, THE VEHICLE LOST COMPLETE POWER WHEN THIS OCCURRED ON THE THIRD TIME! WHAT WOULD HAVE HAPPENED IF THIS OCCURRED WHILE I WAS DRIVING???? *TR
NHTSA ODI #10366594
12,500 miles · Nov 16, 2010
Air Bags
TL*THE CONTACT OWNS A 2010 CADILLAC SRS. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED FOR FORTY FIVE MINUTES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO LOCATE THE FAILURE. THE FAILURE MILEAGE WAS 12,500.
NHTSA ODI #10366426
9,000 miles · Oct 17, 2010
EquipmentLatches/locks/linkagesStructure
IF YOU HAVE THE REMOTE IN YOUR POCKET OR PURSE AND YOU BUMP IT WHILE GETTING INTO THE CAR YOU CAN OPEN THE REAR DOOR WITHOUT REALIZING IT. THE REAR DOOR OPENED TWICE WHILE I WAS GETTING IN AND I DIDN'T REALIZE IT HAD OPENED TILL I REACHED MY DESTINATION THE FIRST TIME AND THE SECOND TIME I DIDN'T REALIZE IT TILL I WAS DRIVING …
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IF YOU HAVE THE REMOTE IN YOUR POCKET OR PURSE AND YOU BUMP IT WHILE GETTING INTO THE CAR YOU CAN OPEN THE REAR DOOR WITHOUT REALIZING IT. THE REAR DOOR OPENED TWICE WHILE I WAS GETTING IN AND I DIDN'T REALIZE IT HAD OPENED TILL I REACHED MY DESTINATION THE FIRST TIME AND THE SECOND TIME I DIDN'T REALIZE IT TILL I WAS DRIVING DOWN THE ROAD. I AM HARD OF HEARING SO I DIDN'T HEAR THAT IT WAS OPEN AND THERE WAS NO ALARM OR INDICATOR LIGHT SAYING THE DOOR WAS OPEN. *TR
NHTSA ODI #10360962
Official recalls
6Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Dec 20, 2011
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET.
Consequence & remedy
Consequence: THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL ENSURE THAT THE TRANSMISSION SHIFT CABLE IS PROPERLY ROUTED AND SEATED IN THE TRANSMISSION CABLE BRACKET. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2012. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
Sep 30, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX VEHICLES EQUIPPED WITH 2.8L GAS ENGINES (LAU) OR 3.0L GAS ENGINES (LF1). SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH PROCESSING OF THE CRIMP DURING MANUFACTURE OF THE POWER STEERING PRESSURE LINE MAY HAVE DAMAGED THE LINE. IF THE LINE WAS DAMAGED, A POWER STEERING FLUID LEAK MAY DEVELOP. IF THERE IS A SUFFICIENT AMOUNT OF FLUID LOSS, THE DRIVER WILL HEAR NOISE FROM THE POWER STEERING PUMP AND INCREASED EFFORT MAY BE REQUIRED FOR STEERING.
Consequence & remedy
Consequence: IF POWER STEERING FLUID SPRAYS ONTO HOT ENGINE PARTS, AN ENGINE COMPARTMENT FIRE COULD OCCUR.
Remedy: DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE POWER STEERING LINE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 12, 2010. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
May 25, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX EQUIPPED WITH A 2.8L V6 ENGINE. IF LOW OCTANE (REGULAR) FUEL IS USED IN THE VEHICLE INSTEAD OF THE REQUIRED HIGH OCTANE (PREMIUM) FUEL AS STATED IN THE OWNER MANUAL AND ON THE FUEL FILLER DOOR, THE COMBINATION OF REGULAR FUEL USAGE AND AGGRESSIVE DRIVING MANEUVERS MAY INDUCE PRE-IGNITION. IF PRE-IGNITION OCCURS, YOU MAY HEAR A PINGING OR KNOCKING SOUND FROM THE ENGINE.
Consequence & remedy
Consequence: IF THE VEHICLE CONTINUES TO BE DRIVEN AFTER THE ONSET OF THIS NOISE, A CONNECTING ROD OR PISTON MAY BREAK, RESULTING IN ENGINE DAMAGE, AND PERHAPS ENGINE FAILURE, WHICH WOULD DISABLE THE VEHICLE INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ENGINE CONTROL MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JUNE 11, 2010. OWNERS MAY CONTACT THE CADILLAC CUSTOMER ASSISTANCE CENTER AT 1-866-982-2339 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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