NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
29 reportsClear category filterMileage unknown · Mar 27, 2026
Electrical SystemEngineUnknown Or OtherFireInjury
The vehicle was purchased approximately one month before this incident and was represented as inspected. While driving on the highway at approximately 65 mph, the vehicle suddenly exploded near the exhaust area. The engine then began smoking and caught fire. The brakes did not work, and the doors locked, preventing the driver fr…
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The vehicle was purchased approximately one month before this incident and was represented as inspected. While driving on the highway at approximately 65 mph, the vehicle suddenly exploded near the exhaust area. The engine then began smoking and caught fire. The brakes did not work, and the doors locked, preventing the driver from pulling over normally. The driver had to jump out of the moving vehicle while it was on fire in order to save her life and the lives of her daughter. The exact cause is UNKNOWN at this time. The vehicle is available for inspection. This incident poses a serious safety risk.
NHTSA ODI #11727454
Mileage unknown · Mar 4, 2025
Power TrainUnknown Or Other
Problem: My 2010 Cadillac SRX with 87,000 miles been having issues with downshifting , my vehicle would not shift to second or higher gear while driving and makes it very unsafe on the road. When this occurs I would try to pull over safely to park. My SRX would be drivable if shifted to park and then shift to drive or if i tur…
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Problem: My 2010 Cadillac SRX with 87,000 miles been having issues with downshifting , my vehicle would not shift to second or higher gear while driving and makes it very unsafe on the road. When this occurs I would try to pull over safely to park. My SRX would be drivable if shifted to park and then shift to drive or if i turn off the vehicle and re-start. I have been back and forth going to my mechanic( s). I was told possible TCM issues but no definite diagnosis. I have been reading a lot of 2010 SRX owners on Cadillac forums with exact similar issues and decided on making this official to report to NHTSA hoping it would open an investigation and figure out the defect on this type vehicle. My vehicle issue or problem started to become symptomatic around year 2021 and my SRX has around 63,000 miles on it. I keep up with the regular scheduled maintenance and upkeep, The SRX looks like new and would like to keep it longer as the rest of the vehicle is kept it's appearance and other parts well. I have reported this issue directly to the main contact number @Cadillac company and they told me my vehicle VIN is not included on the safety recall with shifting issues and offered me a $100.00 for repair coupon instead for future repairs. i have spent thousands of dollars fixing the unidentifiable issue whenever the engine light comes on and throws out a code but my downshifting problem continues.
NHTSA ODI #11646216
Mileage unknown · Jul 29, 2024
Electrical SystemEngineUnknown Or Other
I am not a mechanic so I don’t know what All I know is what I like I experienced and when I was driving down the road, my Cadillac shut off like it had no power to it no power steering no lights no dash lights no warning lights or nothing pulled over my car will not start back up I had to have it towed when I got home and looked…
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I am not a mechanic so I don’t know what All I know is what I like I experienced and when I was driving down the road, my Cadillac shut off like it had no power to it no power steering no lights no dash lights no warning lights or nothing pulled over my car will not start back up I had to have it towed when I got home and looked inside the casing around. The battery had melted with a bunch of wires and tubing that was on top of the battery completely melted everything inside.
NHTSA ODI #11605025
Mileage unknown · Jul 8, 2024
Unknown Or Other
The manufacturer is procrastinate to fix this life threatening dangerous recall and has been giving me an endless appointments to fix it and each time after I wait for the appointment they call to reschedule. The next statement is the recall details as per NHTSA website: Manufacturer Recall NumberN212340980 NHTSA Recall Number…
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The manufacturer is procrastinate to fix this life threatening dangerous recall and has been giving me an endless appointments to fix it and each time after I wait for the appointment they call to reschedule. The next statement is the recall details as per NHTSA website: Manufacturer Recall NumberN212340980 NHTSA Recall Number21V473 Recall StatusRecall Incomplete Summary General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2010 to 2016 model year Cadillac SRX and 2011 to 2012 Saab 9-4x vehicles. These vehicles may have received improper service requiring adjustment of a rear suspension toe link. In rare cases, dealers or independent repair shops may not have followed GM’s published procedures for torquing the jam nut in the toe link adjusters to the proper specification. A loose toe link can cause the vehicle to sway or wander at highway speeds or allow water or other corrosive elements to enter the threads within the adjuster. If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash. Safety Risk If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash.
NHTSA ODI #11600281
Mileage unknown · Jan 13, 2023
Unknown Or Other
Our 2010 Cadillac SRX almost caused an accident. While climbing a hill reduced engine power warning on dash came on and suddenly engine power reduced so much car started rolling backwards into cars behind us.
NHTSA ODI #11501590
Mileage unknown · Sep 20, 2022
EnginePower TrainUnknown Or Other
Hello, I wanted to let you all know that I have a 2010 cadillac srx, to which in the past these type of vehicles had had a transmissions issues, thus recalled...Well the vehicle I own, is doing and having the same transmission problem/issues...and Yet it is not under the Recall list...The Cadillac dealership, has my car and is w…
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Hello, I wanted to let you all know that I have a 2010 cadillac srx, to which in the past these type of vehicles had had a transmissions issues, thus recalled...Well the vehicle I own, is doing and having the same transmission problem/issues...and Yet it is not under the Recall list...The Cadillac dealership, has my car and is wanting to open up the transmission and inspect it for almost 2 thousand dollars( i like on a dissability montly income) ..I had this same car diagnosed at 2 different auto shops , whom provided me with the folllowing 2 error codes P076 and p0700, which are the transmision control solenoid and the transmission control module...but back at the cadillac service dealership , here in amarillo tx...they want almos $6000 for a new transmission replacement or half of that for rebuilding the current one...When i strongly believe that my car is part of the same recall , being the same model and same similiar transmission issues
NHTSA ODI #11485544
Mileage unknown · Aug 30, 2021
Unknown Or Other
2010 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO NHTA SAFETY RECALL. CONSUMER WOULD LIKE TO KNOW WHEN PARTS WILL BE AVAILABLE TO PERFORM REPAIRS.
NHTSA ODI #11431079
85,000 miles · Mar 27, 2021
Unknown Or Other
THE REAR LIFT GATE OPENS RANDOMLY. PARKED IN THE GARAGE, IT OPENS. OUT SHOPPING PARKED IN A LOT AND RETURN TO CAR AND IT'S OPEN. PARKED IN DRIVEWAY, IT OPENS. IT HAPPENS WHENEVER AND WHEREVER. WHEN I NOTICE THE LIFT GATE HAS OPENED, I CLOSE IT AND CHECK IT 20 MINUTES LATER ONLY TO FIND IT OPEN AGAIN.
NHTSA ODI #11405128
100 miles · Nov 12, 2020
SteeringSuspensionUnknown Or OtherCrashInjury
WHILE DRIVING MY SRX THROUGH DOWNTOWN AREA, I WAS ATTEMPTING TO MAKE A TURN AND IT SUDDENLY WOULDN'T STEER IN THE DIRECTION I WANTED IT TO AND WHEN I ATTEMPTED TO HIT THE BRAKES IT DIVED DIRECTLY INTO A BRICK WALL AND ALL FOUR AIRBAGS DEPLOYED AND CAR WAS DECLARED AS TOTAL LOSS.
NHTSA ODI #11374371
67,000 miles · Mar 20, 2020
Unknown Or Other
I WAS ON AN INCLINE (DRIVEWAY) AT A RESTAURANT WHEN MY VEHICLE ROLLED BACKWARDS WHILE IN DRIVE ALMOST HITTING THE VEHICLE BEHIND ME. I NOTICED IT DOING THE SAME THING IN DRIVEWAYS WITH A SLOPE AND APPROACHING LIGHTS WITH HILLS. WHEN PRESSING ON THE BRAKE PEDAL ON A SLOPE, SUCH AS A HIGHWAY RAMP THE TRUCK ROLL BACKWARDS WHEN RELE…
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I WAS ON AN INCLINE (DRIVEWAY) AT A RESTAURANT WHEN MY VEHICLE ROLLED BACKWARDS WHILE IN DRIVE ALMOST HITTING THE VEHICLE BEHIND ME. I NOTICED IT DOING THE SAME THING IN DRIVEWAYS WITH A SLOPE AND APPROACHING LIGHTS WITH HILLS. WHEN PRESSING ON THE BRAKE PEDAL ON A SLOPE, SUCH AS A HIGHWAY RAMP THE TRUCK ROLL BACKWARDS WHEN RELEASING THE BRAKE PEDAL. THIS IS VERY DANGEROUS AND SCARY AT THE SAME TIME. I HAVE HEARD OF OTHER PEOPLE SAYING THEIR VEHICLE WITH THIS MAKE AND MODEL DOING THE SAME THING. DURING THE RESTAURANT INCIDENT THE PEOPLE BEHIND ME WAS SO IRATE THINKING I WAS JUST BACKING UP ON THEM. IT REMINDED ME OF HAVING A VEHICLE WITH A STICK SHIFT WHEN REMOVING YOUR FEET OFF OF THE BRAKE TO PRESS ON THE GAS AND IT GOING IN REVERSE INSTEAD OF GOING FORWARDS.
NHTSA ODI #11318789
Official recalls
6Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Dec 20, 2011
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET.
Consequence & remedy
Consequence: THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL ENSURE THAT THE TRANSMISSION SHIFT CABLE IS PROPERLY ROUTED AND SEATED IN THE TRANSMISSION CABLE BRACKET. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2012. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
Sep 30, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX VEHICLES EQUIPPED WITH 2.8L GAS ENGINES (LAU) OR 3.0L GAS ENGINES (LF1). SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH PROCESSING OF THE CRIMP DURING MANUFACTURE OF THE POWER STEERING PRESSURE LINE MAY HAVE DAMAGED THE LINE. IF THE LINE WAS DAMAGED, A POWER STEERING FLUID LEAK MAY DEVELOP. IF THERE IS A SUFFICIENT AMOUNT OF FLUID LOSS, THE DRIVER WILL HEAR NOISE FROM THE POWER STEERING PUMP AND INCREASED EFFORT MAY BE REQUIRED FOR STEERING.
Consequence & remedy
Consequence: IF POWER STEERING FLUID SPRAYS ONTO HOT ENGINE PARTS, AN ENGINE COMPARTMENT FIRE COULD OCCUR.
Remedy: DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE POWER STEERING LINE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 12, 2010. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
May 25, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX EQUIPPED WITH A 2.8L V6 ENGINE. IF LOW OCTANE (REGULAR) FUEL IS USED IN THE VEHICLE INSTEAD OF THE REQUIRED HIGH OCTANE (PREMIUM) FUEL AS STATED IN THE OWNER MANUAL AND ON THE FUEL FILLER DOOR, THE COMBINATION OF REGULAR FUEL USAGE AND AGGRESSIVE DRIVING MANEUVERS MAY INDUCE PRE-IGNITION. IF PRE-IGNITION OCCURS, YOU MAY HEAR A PINGING OR KNOCKING SOUND FROM THE ENGINE.
Consequence & remedy
Consequence: IF THE VEHICLE CONTINUES TO BE DRIVEN AFTER THE ONSET OF THIS NOISE, A CONNECTING ROD OR PISTON MAY BREAK, RESULTING IN ENGINE DAMAGE, AND PERHAPS ENGINE FAILURE, WHICH WOULD DISABLE THE VEHICLE INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ENGINE CONTROL MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JUNE 11, 2010. OWNERS MAY CONTACT THE CADILLAC CUSTOMER ASSISTANCE CENTER AT 1-866-982-2339 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗