2010 Cadillac Srx

(1) REAR HATCH CANNOT BE OPENED MANUALLY, SENSOR SHORTED OUT DUE TO DESIGN FLAW ALLOWING WATER TO COME IN CONTACT WITH SENSOR. THIS IS A SAFETY ISSUE IN THE EVENT OF A FIRE.NO WAY TO EXIT THE VEHICLE FROM THE REAR. NO SAFETY RELEASE. (2) HEADLIGHTS POOR DESIGN , CONDENSATION BEHIND FRONT HEADLIGHTS MAKING IT IMPOSSIBLE TO SEE AT NIGHT. (3) SUNROOF DRAIN LINE TOO SHORT, DESIGN ISSUE. WATER COLLECTS FROM ROOF DRAIN AND LEAKS INTO PASSENGER FLOOR. WHEN THIS LINE BECOMES DISLODGED. DRAIN LINE IS ABOUT 2 INCHES TOO SHORT. CADILLAC KNOWS ABOUT THE PROBLEM BUT WILL DO NOTHING TO FIX IT. AGAIN ANOTHER $1000.00. THE FRONT DASH DASH NEEDS TO BE REMOVED TO FIX THIS. CADILLAC IS AWARE OF ALL THESE ISSUES AND REFUSES TO MAKE CORRECTIONS, THESE ARE ALL COMMON PROBLEMS NOT JUST MY VEHICLE BUT EVERY OTHER SRX FROM 2010 TO 2015. I'VE BEEN TO THE DEALER ON NUMEROUS OCCASION AND ALL I'VE GOTTEN WAS IT WILL COST X AMOUNT OF DOLLARS TO FIX IT. THEY RECENTLY SENT OUT A REPAIR FORM FOR THE HEADLIGHT ISSUE , BUT REQUIRE YOU TO PAY UP FRONT AND HOPEFULLY YOU'LL GET YOUR MONEY REIMBURSED AFTER FILLING OUT MULTIPLE FORMS.

THE SUN ROOF DRAIN TUBES CAME AWAY FROM THE FIREWALL ON ALL 4 SIDES. WATER LEAKED ALL OVER THE GAS PEDAL AND THE BREAK. I HAVE SLID OFF THE STREET TRYING TO BREAK CAUSING DAMAGE TO A YARD. THE ELECTRICAL ON THE RADIO SYSTEM AND LIGHTS SHORT OUT BECAUSE OF WATER GETTING INTO THE DASH. THE BACK HATCH HAS WATER LEAKING DIRECTLY INTO THE CIRCUIT BOARD THAT CONTROLS IT AND NOT WILL NOT ALLOW THE HATCH TO OPEN.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DEPRESSING THE LIFTGATE BUTTON, IT INDEPENDENTLY CLOSED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE EXTERIOR LIGHTS FAILED TO ILLUMINATE. THE DEALER STATED THAT IT WAS A MANUFACTURER DEFECT AND THEY COULD NOT ASSIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. THE VIN WAS NOT AVAILABLE. UPDATED 06/21/17*LJ CARFAX CANNOT PROCESS VIN. UPDATED 9/28/18*JB

WHILE DRIVING MY WIFE HAD TO PUSH BRAKE PEDAL FURTHER DOWN TO ENGAGE THE BRAKES TO SLOW OR STOP. PROBLEM CAME ON RELATIVELY QUICKLY. TOOK TO SHOP. DIAGNOSED AS A LEAK IN POWER BRAKE BOOSTER. ALSO, THE HOOD RELEASE MECHANISM IN PASSENGER COMPARTMENT BROKE, MAKING RELEASE OF HOOD VERY DIFFICULT. DANGEROUS IN CASE OF EMERGENCY REQUIRING ACCESS TO ENGINE COMPARTMENT. *TR

ALL OF A SUDDEN I'VE BEEN EXPERIENCING NUMEROUS THINGS GOING WRONG. FIRST I STARTED SMELLING THIS STRANGE AWFUL ODOR, NOT KNOWING THAT ITS SOME TYPE OF WATER LEAK SOAKING MY CARPET ON THE PASSENGER SIDE, UNDERNEATH THE MAT. I HAD MY CAR DETAILED ON NUMEROUS OCCASION BEFORE NOTICING THIS WATER PUDDLES ON THURSDAY MORNING. ON TOP THAT, I GET OFF WORK ON FRIDAY AFTERNOON ALL I SEE IS WATER POURING FROM THE ROOF RIGHT IN FRONT OF THE VISOR ON THE PASSENGER SIDE ONTO MY SEAT. I'M BEYOND FRUSTRATED...I CALLED THE DEALERSHIP TO SEE IF THERE WERE ANY RECALLS,AND OF COURSE, IT ISN'T FOR MY CAR. I DON'T REALLY KNOW WHAT TO DO AT THIS POINT. I SCHEDULED AN APPOINTMENT WITH THE DEALERSHIP TO GET AN OIL CHANGE AND TO LOOK INTO THE PROBLEM ON THIS WEDNESDAY. I MUST GO BACK TO WHEN I FIRST ENCOUNTERED THE SMELL. I CALLED THE DEALERSHIP TO SEE IF THEY COULD LOCATE THE SMELL AND THEY TOLD ME IN FACT AT MY LAST OIL CHANGE IT COULD COST ME THOUSANDS OF DOLLARS. I FELT BETRAYED, AFTER BEING OVERWHELMED WITH THIS ISSUE AFTER JUST PAYING $2,200 FOR THE TIMING CHANGE. THIS VEHICLE IS NOT THAT OLD AND I AM STILL PAYING FOR A VEHICLE THAT'S THANKS IN ADVANCE [XXX] PS.STATIONARY AND IN MOTION... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WATER LEAKED INTO THE VEHICLE FROM THE MOON ROOF. IT WAS LATER DISCOVERED THAT THE TUBES/DRAIN HOSE FAILED AND CAUSED AN ELECTRICAL SHORT. IN ADDITION, THE LIFTGATE FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO A DEALER AND INDEPENDENT MECHANIC FOR FURTHER INSPECTION AND DIAGNOSIS. THE CONTACT WAS NOT NOTIFIED OF THE MANUFACTURER'S SERVICE CAMPAIGN (14225) FROM JANUARY 4, 2015 REGARDING THE SUN ROOF DRAIN HOSE LEAK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE IF THEY MAY BE ABLE TO PROVIDE A SOLUTION. THE FAILURE MILEAGE WAS NOT AVAILABLE.

I HAD PROBLEMS WITH THIS CAR EVERY SINCE THE MOON ROOF DRAIN WHICH IS A RECALL NOW CAR WAS FLOODED BROUGHT IT TO DEALER GOT IT BACK IT WAS EVEN WORSE THE CHANGED THE DRAIN AGAIN SINE THEN IT HAS BEEN IN THE DEALER AT LEAST 20 TIMES RADIO GOES UP AND DOWN REAR LIGHTS STAY ON BATTERY DEAD IN THE MORNING EVERY LIGHT YOU CAN IMAGINE ONE TIME OR ANOTHER FROM AIR BAGS TO NO KEY FAB WAS SERVICED THEY FLASH THE PC 3 TIMES TRIED TO CONTACT CADILLAC EARLY RESPONSE TEAM RAN ME AROUND FOR 2 YEARS HAD MY ATTORNEY CALL THEN THEY WOULD NOT GIVE HIM ADDRESS FOR LEGAL DEPT AND HUNG UP ON HIM . ON 8/22 /2015 I OPENED THE REAR HATCH AS I ALWAYS DO WITH THE FAB I WENT TO GET SOMETHING OUT THE REAR HATCH CAME DOWN PUSHED ME TO THE GROUND HITTING ME IN MY NECK WHICH I HAD SURGERY 18 YEARS AGO THE REAR HITCH CONTINUED TO GO UP AND DOWN .IT GOES UP STAYS FOR FEW SECONDS THE COMES DOWN FAST HALF WAY AND GOES UP AND DOWN.CADILLAC SEND A INVESTIGATOR TO MY HOME AND HE COULD NOT GET THE HATCH TO STAY UP I HAVE BOUGHT SINCE 1975 OVER 25 CADILLACS AND DULLEY PICKUPS OVER THE YEARS YOU WOULD THINK THEY WOULD HAVE TREATED ME BETTER NEEDLESS TO SAY SINCE THIS STARTED I HAVE BOUGHT 4 MERCEDES BENZ AND HAVE TO SAY WHAT A DIFFERENCE .

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LIFTGATE INTERMITTENTLY DROPPED DOWN AND TRIED TO CLOSE CONSTANTLY WHILE THE CONTACT WAS PARTIALLY INSIDE THE HATCH AREA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SUSTAINED INJURIES TO THE NECK, BACK, AND HEAD THAT DID NOT REQUIRE MEDICAL ATTENTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000. UPDATED 11/25/15*LJ