I DROVE THE VEHICLE, PARKED, AND I NOTICED THE ENGINE FAN DIDNT TURN OFF IN A REASONABLE AMOUNT OF TIME AFTER PARKED (OVER 2 HOURS). I DROVE TO THE DEALER ONLY FOR THEM TO REFUSE TO RUN A SIMPLE DIAGNOSTIC. WAS DRIVING AND VEHICLE BEING ACCELERATING EVEN AFTER I COMPLETELY REMOVED ME FEET; I ALSO LOOKED DOWN WITNESSED THE PEDAL …
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I DROVE THE VEHICLE, PARKED, AND I NOTICED THE ENGINE FAN DIDNT TURN OFF IN A REASONABLE AMOUNT OF TIME AFTER PARKED (OVER 2 HOURS). I DROVE TO THE DEALER ONLY FOR THEM TO REFUSE TO RUN A SIMPLE DIAGNOSTIC. WAS DRIVING AND VEHICLE BEING ACCELERATING EVEN AFTER I COMPLETELY REMOVED ME FEET; I ALSO LOOKED DOWN WITNESSED THE PEDAL MODULATING ITSELF IN AND OUT, SHORTLY FOLLOWED BY AN ABRUPT BRAKING INCIDENT. I WAS JUST ABLE TO RESTART AND PULL OVER TO EMERGENCY STOP. I HADNT GOTTEN FAR FROM THE DEALER, SO AFTER TWO HOURS OF WAITING FOR A TOW TRUCK, I ATTEMPTED TO DRIVE THE TRUCK BACK TO THE DEALER ONLY TO HAVE THE SAME VIOLENT BRAKING BUT THIS TIME ALSO FOLLOWED BY A SPORADIC LOSS OF POWER STEERING. I WAS ABLE TO CREEP THE VEHICLE BACK TO THE DEALER AND CONTROL ANY LOSSES OF CONTROL, IT FELT LIKE THE VEHICLE WAS HAVING A SEIZURE. PLEASE INVESTIGATE MY STALL, UNINTENDED BRAKING, POWER STEERING LOSS, AND FAN (I IMAGINE THIS COULD BE A FIRE ISSUE AS WELL). THANK YOU
NHTSA ODI #11005259
59,184 miles · Jan 4, 2016
Steering
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN AT 5 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FLUID WAS LEAKING AND THE POWER STEERING HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT R…
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TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN AT 5 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FLUID WAS LEAKING AND THE POWER STEERING HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IT WAS UNKNOWN IF THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,184.
NHTSA ODI #10817599
70,640 miles · Feb 25, 2015
SteeringSuspension
BROUGHT MY 2010 CADILLAC SRX TO KING O'ROURKE CADILLAC IN SMITHTOWN, NY ON JAN 13,2015 FOR RECALL ISSUE CONCERNING THE REAR TOE LINK, GM RECALL #14557. CAR WAS THERE 2 DAYS TAKING CARE OF 4 RECALL ISSUES. ABOUT 4 WEEKS AND ROUGHLY 1000 MILES LATER, ON FRIDAY FEBRUARY 20, 2015, I USED THE VEHICLE TO GO TO THE DOCTORS AND NOTICED …
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BROUGHT MY 2010 CADILLAC SRX TO KING O'ROURKE CADILLAC IN SMITHTOWN, NY ON JAN 13,2015 FOR RECALL ISSUE CONCERNING THE REAR TOE LINK, GM RECALL #14557. CAR WAS THERE 2 DAYS TAKING CARE OF 4 RECALL ISSUES. ABOUT 4 WEEKS AND ROUGHLY 1000 MILES LATER, ON FRIDAY FEBRUARY 20, 2015, I USED THE VEHICLE TO GO TO THE DOCTORS AND NOTICED NO PROBLEMS ON THE WAY. MY 7YR OLD SON WAS WITH ME. FROM THE DOCTORS I PROCEEDED TO MY HAIRDRESSER, STILL NO ISSUES. AT SOME POINT ON THE WAY HOME AFTER LEAVING THE HAIRDRESSER, I NOTICED THAT THE CAR FELT ABNORMALLY "FLOATY" AND WAS SWAYING OVER BUMPS. I STOPPED AT A 7-11 ON HOSPITAL ROAD AND NYS RT 27 IN EAST PATCHOGUE WHERE I ATTEMPTED TO INSPECT WHAT I COULD ON THE VEHICLE, MOSTLY THE CONDITION OF THE TIRES. I THEN LEFT 7-11 AND PROCEEDED TO ENTER THE ON RAMP FOR NYS RT27 EAST. AS I ACCELERATED IN THE ON RAMP, THE VEHICLE STARTED SWAYING MORE. AFTER THAT I HEARD A METALLIC SOUND AND THE REAR OF THE CAR STARTED TO JACKKNIFE. I WAS ABLE TO SLOW DOWN AND A POLICE OFFICER ENTERING THE HIGHWAY BEHIND ME STOPPED TO OFFER AID. AFTER A QUICK LOOK, HE STATED THAT THE CAR HAD A BROKEN AXLE. HE LEFT SINCE I HAD ALREADY CONTACTED MY HUSBAND AND HE WAS ON HIS WAY. MY HUSBAND ARRIVED SHORTY THEREAFTER AND INFORMED ME THAT HE CALLED FOR A TOW TRUCK. WHILE WAITING FOR ROADSIDE SERVICE TO ARRIVE HE ALSO INSPECTED THE VEHICLE AND ALSO TOOK PHOTOS. HE SAID THE RIGHT REAR TOE LINK, WHICH WAS SUPPOSED TO HAVE BEEN INSPECTED AND REPLACED AS NECESSARY AS PER THE RECALL NOTICE AT KING O'ROURKE 4 WEEKS EARLIER HAD SEPARATED. HE ALSO INDICATED THAT THE LINKS WERE NOT REPLACED AND FAILED DUE TO DAMAGED THREADING. THIS WAS CONFIRMED BY THE MECHANIC THAT TOWED THE CAR TO MY HOME. WHILE GM CORPORATE IS TRYING TO BE HELPFUL IN THIS SITUATION, KATHY AT KING O'ROURKE IS CLAIMING THEY ARE NOT RESPONSIBLE SAYING "AS THE SECOND OWNER OF THE CAR I CANNOT EXPECT A NEW PART." *JS
NHTSA ODI #10690694
36,027 miles · Dec 2, 2013
Steering
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT AN ABNORMAL NOISE WAS HEARD FROM THE STEERING WHEEL WHEN TURNED ON INITIAL ENGINE START-UP. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE PROBLE…
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TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT AN ABNORMAL NOISE WAS HEARD FROM THE STEERING WHEEL WHEN TURNED ON INITIAL ENGINE START-UP. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE WAS 36,027.
I WAS REAR-ENDED WHILE I WAS STOPPED IN TRAFFIC. THERE WAS MINOR DAMAGE TO MY REAR BUMPER HOWEVER THIS CAUSED NUMEROUS ISSUES WITH MY CAR IMMEDIATELY THEREAFTER. I EXPERIENCED NUMEROUS ELECTRICAL ISSUES AND THEN IT GOT WORSE. I LOST STEERING, BRAKES AND AND THE ENGINE STALLED. THE CAR BECAME IMMOBILE AND HAD TO BE TOWED TO THE D…
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I WAS REAR-ENDED WHILE I WAS STOPPED IN TRAFFIC. THERE WAS MINOR DAMAGE TO MY REAR BUMPER HOWEVER THIS CAUSED NUMEROUS ISSUES WITH MY CAR IMMEDIATELY THEREAFTER. I EXPERIENCED NUMEROUS ELECTRICAL ISSUES AND THEN IT GOT WORSE. I LOST STEERING, BRAKES AND AND THE ENGINE STALLED. THE CAR BECAME IMMOBILE AND HAD TO BE TOWED TO THE DEALERSHIP. AFTER THEY SERVICED THE VEHICLE, THEY FOUND THAT THE BATTERY SHORTED OUT AND THE ECU HAD FAILED. I BELIEVE THAT BECAUSE THE PROBLEMS OCCURRED IMMEDIATELY AFTER THE COLLISION THAT IT WAS THE COLLISION THAT TRIGGERED THEM. I FEEL THAT THIS IS A DESIGN FLAW THAT COULD BE VERY DANGEROUS IN SUCH A SITUATION. *TR
NHTSA ODI #10448418
Mileage unknown · Jan 5, 2012
SteeringWheels
I PURCHASED MY 2010 SRX (USED) IN OCT 2011 FROM KING ACURA IN BIRMINGHAM, AL. IT HAD 23,000 MILES ON IT AT TIME OF PURCHASE. FROM THE DATE OF PURCHASE I HAVE HAD AN ISSUE WITH A RUBBING NOISE WHEN THE WHEELS ARE TURNED TO THE LEFT OR RIGHT. THE NOISE SEEMS TO BE WORSE WHEN THE VEHICLE IS COLD. I HAVE HAD THE VEHICLE INSPECTE…
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I PURCHASED MY 2010 SRX (USED) IN OCT 2011 FROM KING ACURA IN BIRMINGHAM, AL. IT HAD 23,000 MILES ON IT AT TIME OF PURCHASE. FROM THE DATE OF PURCHASE I HAVE HAD AN ISSUE WITH A RUBBING NOISE WHEN THE WHEELS ARE TURNED TO THE LEFT OR RIGHT. THE NOISE SEEMS TO BE WORSE WHEN THE VEHICLE IS COLD. I HAVE HAD THE VEHICLE INSPECTED AT OUR LOCAL CADILLAC DEALERSHIP, AND THOUGH THEY DID HEAR THE RUBBING NOISE, THE TECHNICIANS WERE UNABLE TO DETERMINE A CAUSE. IN ADDITION TO BEING VERY ANNOYING, ESPECIALLY AFTER PAYING PREMIUM PRICES FOR A LUXURY VEHICLE, I AM CONCERNED THERE MAY BE A STRUCTURAL PROBLEM THAT WILL RESULT IN ACCIDENT AND INJURY. I AM TAKING THE VEHICLE BACK TO THE DEALERSHIP, BUT I FEAR IT IS A FUTILE EFFORT AS THE MECHANICS SEEM TO HAVE NO IDEA WHAT IS CAUSING THIS NOISE. IS THIS ISSUE COMMON, AND IF SO, IS IT BEING RESEARCHED AND ADDRESSED BY THE ENGINEERS AT CADILLAC? SOMEONE PLEASE ADDRESS THIS AND PROVIDE A FIX! IF A FIX HAS BEEN DETERMINED, PLEASE PROVIDE INSTRUCTIONS ON THE PROCEDURES FOR HAVING THIS PROBLEM RESOLVED AS SOON AS POSSIBLE. *TR
NHTSA ODI #10442601
7,000 miles · Jan 12, 2011
Steering
THE 2010 CADILLAC SRX HAS AN ISSUE WHERE A RUBBING NOISE IS HEARD ANYTIME THE VEHICLE IS TURNED TO THE LEFT OR RIGHT. THE ISSUE IS WIDESPREAD WITH MANY SRX OWNERS REPORTING THE SAME ISSUE, AS CAN BE SEEN AT THE WEB SITE OF WWW.CADILLACOWNERS.COM. THE VEHICLE HAS BEEN TO THE DEALERSHIP AND THEY HAVE BEEN UNABLE TO RESOLVE THE I…
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THE 2010 CADILLAC SRX HAS AN ISSUE WHERE A RUBBING NOISE IS HEARD ANYTIME THE VEHICLE IS TURNED TO THE LEFT OR RIGHT. THE ISSUE IS WIDESPREAD WITH MANY SRX OWNERS REPORTING THE SAME ISSUE, AS CAN BE SEEN AT THE WEB SITE OF WWW.CADILLACOWNERS.COM. THE VEHICLE HAS BEEN TO THE DEALERSHIP AND THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. I HAVE CONTACTED CADILLAC CUSTOMER SERVICE AT 1-866-982-2339 OVER A WEEK AGO AND HAVE NOT YET RECEIVED A RESPONSE. IT IS VERY CONCERNING THAT THE ISSUE SEEMS RELATED TO THE STEERING SYSTEM OF THE VEHICLE AND I AM CONCERNED THAT THE VEHICLE IS NOT SAFE. SINCE THE ISSUE IS WIDESPREAD, I BELIEVE THERE IS A SERIOUS NEED FOR A RECALL. I HOPE NHTSA CAN WORK WITH CADILLAC TO GET THE ISSUE ADDRESSED ASAP IN ORDER TO PREVENT A TRAGEDY INVOLVING THE 2010 CADILLAC SRX. *TR
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET.
Consequence & remedy
Consequence: THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL ENSURE THAT THE TRANSMISSION SHIFT CABLE IS PROPERLY ROUTED AND SEATED IN THE TRANSMISSION CABLE BRACKET. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2012. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX VEHICLES EQUIPPED WITH 2.8L GAS ENGINES (LAU) OR 3.0L GAS ENGINES (LF1). SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH PROCESSING OF THE CRIMP DURING MANUFACTURE OF THE POWER STEERING PRESSURE LINE MAY HAVE DAMAGED THE LINE. IF THE LINE WAS DAMAGED, A POWER STEERING FLUID LEAK MAY DEVELOP. IF THERE IS A SUFFICIENT AMOUNT OF FLUID LOSS, THE DRIVER WILL HEAR NOISE FROM THE POWER STEERING PUMP AND INCREASED EFFORT MAY BE REQUIRED FOR STEERING.
Consequence & remedy
Consequence: IF POWER STEERING FLUID SPRAYS ONTO HOT ENGINE PARTS, AN ENGINE COMPARTMENT FIRE COULD OCCUR.
Remedy: DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE POWER STEERING LINE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 12, 2010. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX EQUIPPED WITH A 2.8L V6 ENGINE. IF LOW OCTANE (REGULAR) FUEL IS USED IN THE VEHICLE INSTEAD OF THE REQUIRED HIGH OCTANE (PREMIUM) FUEL AS STATED IN THE OWNER MANUAL AND ON THE FUEL FILLER DOOR, THE COMBINATION OF REGULAR FUEL USAGE AND AGGRESSIVE DRIVING MANEUVERS MAY INDUCE PRE-IGNITION. IF PRE-IGNITION OCCURS, YOU MAY HEAR A PINGING OR KNOCKING SOUND FROM THE ENGINE.
Consequence & remedy
Consequence: IF THE VEHICLE CONTINUES TO BE DRIVEN AFTER THE ONSET OF THIS NOISE, A CONNECTING ROD OR PISTON MAY BREAK, RESULTING IN ENGINE DAMAGE, AND PERHAPS ENGINE FAILURE, WHICH WOULD DISABLE THE VEHICLE INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ENGINE CONTROL MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JUNE 11, 2010. OWNERS MAY CONTACT THE CADILLAC CUSTOMER ASSISTANCE CENTER AT 1-866-982-2339 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
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