NHTSA owner reports · September 18, 2026 snapshot.
Exterior Lighting complaints
225 reportsClear category filter56,000 miles · Mar 22, 2019
Exterior Lighting
LOW-BEAM HEADLIGHTS ON 2010 SRX CADILLAC EXTREMELY DIM, VISIBILITY VERY POOR DRIVING AT NIGHT. HIGH BEAM MUST BE USED TO DRIVE AT NIGHT. REPLACED HEADLAMP BULBS, HEADLAMP SHIELDS AND CLEANED PROFESSIONALLY, STILL NO IMPROVEMENT. NOTICED CONDENSATION IN HEAD LIGHTS NEVER GOES AWAY. NEIGHBOR HAS SAME 2012 MODEL REPORTED SAME PROBL…
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LOW-BEAM HEADLIGHTS ON 2010 SRX CADILLAC EXTREMELY DIM, VISIBILITY VERY POOR DRIVING AT NIGHT. HIGH BEAM MUST BE USED TO DRIVE AT NIGHT. REPLACED HEADLAMP BULBS, HEADLAMP SHIELDS AND CLEANED PROFESSIONALLY, STILL NO IMPROVEMENT. NOTICED CONDENSATION IN HEAD LIGHTS NEVER GOES AWAY. NEIGHBOR HAS SAME 2012 MODEL REPORTED SAME PROBLEM AND HAD TO REPLACE ENTIRE HEADLIGHT SYSTEMS FOR $1800.
NHTSA ODI #11190892
36,500 miles · Mar 15, 2019
Exterior Lighting
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS DID NOT FUNCTION DUE TO MOISTURE BUILD-UP. THE VEHICLE WAS TAKEN TO TUSTIN CADILLAC (LOCATED AT 8401, 50 AUTO CENTER DR, TUSTIN, CA 92782, (866) 861-7452) WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK AND THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACE…
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TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS DID NOT FUNCTION DUE TO MOISTURE BUILD-UP. THE VEHICLE WAS TAKEN TO TUSTIN CADILLAC (LOCATED AT 8401, 50 AUTO CENTER DR, TUSTIN, CA 92782, (866) 861-7452) WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK AND THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 36,500.
NHTSA ODI #11187110
Mileage unknown · Mar 13, 2019
Exterior Lighting
MOISTURE, CONDENSATION, DIM, CLOUDED AND IMPROPERLY ILLUMINATE THE ROAD ON LEFT DRIVER SIDE. THE PASSENGER SIDE WAS REPLACED BEFORE WE TOOK OWNERSHIP. THE PASSENGER SIDE HAS BEEN REPLACE WITH AFTERMARKET ASSEMBLY AFTER IT WAS DAMAGED.
NHTSA ODI #11186627
22,000 miles · Mar 13, 2019
Exterior Lighting
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE WAS PRESENT INSIDE THE DRIVER'S SIDE HEAD LAMP ASSEMBLY, WHICH CAUSED THE HEADLIGHTS TO SHUT OFF. THE VEHICLE WAS TAKEN TO MARK CHRISTOPHER CHEVROLET (1231 CONVENTION CENTER WAY, ONTARIO, CA) WHERE IT WAS DIAGNOSED THAT THE HEAD LAMP ASSEMBLY NEEDED TO BE…
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TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE WAS PRESENT INSIDE THE DRIVER'S SIDE HEAD LAMP ASSEMBLY, WHICH CAUSED THE HEADLIGHTS TO SHUT OFF. THE VEHICLE WAS TAKEN TO MARK CHRISTOPHER CHEVROLET (1231 CONVENTION CENTER WAY, ONTARIO, CA) WHERE IT WAS DIAGNOSED THAT THE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 22,000. THE VIN WAS UNKNOWN. *TT*JB
NHTSA ODI #11186583
Mileage unknown · Mar 13, 2019
Exterior Lighting
I LIVE IN MARYLAND OWNER OF A 2010 CADILLAC SRX AND MY HEADLIGHTS HAVE BEEN FOGGED UP WITH CONDENSATION SINCE I PURCHASED THIS CAR IN 2014 USED. I HAVE NOT RECEIVED ANY TYPE OF LETTER PERTAINING TO THE HEADLIGHT ISSUE. SEVERAL YEARS BACK I DID WRITE A LETTER TO GM COMPLAINING ABOUT THE PROBLEM BUT IT FELL UPON DEAF EARS! ANY SUG…
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I LIVE IN MARYLAND OWNER OF A 2010 CADILLAC SRX AND MY HEADLIGHTS HAVE BEEN FOGGED UP WITH CONDENSATION SINCE I PURCHASED THIS CAR IN 2014 USED. I HAVE NOT RECEIVED ANY TYPE OF LETTER PERTAINING TO THE HEADLIGHT ISSUE. SEVERAL YEARS BACK I DID WRITE A LETTER TO GM COMPLAINING ABOUT THE PROBLEM BUT IT FELL UPON DEAF EARS! ANY SUGGESTIONS FROM ANYONE OUT THERE! ANY AND ALL HELP WOULD BE GREATLY APPRECIATED. I HAVE BEEN EXTREMELY DISAPPOINTED AND FRUSTRATED WITH THIS WHOLE SITUATION. WHY ARE THE LAWSUITS ONLY BEING HANDLED STATE BY STATE AS OPPOSED TO A NATIONWIDE PROBLEM WITH THESE HEADLIGHTS. WE NEED PROTECTION FROM THE GIANT CAR MANUFACTURERS BECAUSE THEY ARE [XXX] ALL OVER US ALL THE TIME WHEN IT COMES TO FIXING A VERY DANGEROUS SITUATION WITH THIS HEADLIGHT PROBLEM. YOU LITERALLY CAN'T SEE THE ROAD IN FRONT OF YOU!!!!!!!! GM TAKE RESPONSIBILITY FOR YOUR MAJOR DEFECTIVE PRODUCT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #11186354
80,000 miles · Mar 6, 2019
Exterior Lighting
HEADLIGHTS COLLECT MOISTURE IN LENS COVER AND OVER TIME THE HEADLIGHTS BURN OUT LEAVING YOU WITH A VEHICLE WITH NO HEADLIGHTS. APPROXIMATE REPAIR COST BY CADILLAC DEALERSHIP $2500.
NHTSA ODI #11184503
Mileage unknown · Feb 19, 2019
Exterior Lighting
HEADLIGHTS HAVE BEEN FILLED WITH CONDENSATION FOR OVER 4 YEARS AND DEALER SAYS IT WOULD NOT CAUSE ANY ISSUES, PURELY A COSMETIC ISSUE. NOW HEADLIGHTS ARE MALFUNCTIONING, WITH LOW BEAM ALTERNATING BETWEEN WORKING AND NOT WORKING, AND CAN ONLY FLASH HIGH BEAMS, NOT KEEP THEM ON FOR NIGHT DRIVING. THE LAWSUIT CHESTER STEELE V GM IS…
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HEADLIGHTS HAVE BEEN FILLED WITH CONDENSATION FOR OVER 4 YEARS AND DEALER SAYS IT WOULD NOT CAUSE ANY ISSUES, PURELY A COSMETIC ISSUE. NOW HEADLIGHTS ARE MALFUNCTIONING, WITH LOW BEAM ALTERNATING BETWEEN WORKING AND NOT WORKING, AND CAN ONLY FLASH HIGH BEAMS, NOT KEEP THEM ON FOR NIGHT DRIVING. THE LAWSUIT CHESTER STEELE V GM IS ONLY LIMITED TO CALIFORNIA, ONE OF THE DRIEST STATES. WITH RECENT BELOW 0F TEMPERATURES THE CONDENSATION HAS MOST LIKELY FRIED THE CONNECTIONS FROM FREEZING, THAWING, AND REFREEZING. GM KNOWS THIS IS A PROBLEM, AND WILL NOT ADDRESS IT EXCEPT WITH AT LEAST A $2,000 BILL TO FIX IT.
NHTSA ODI #11181033
61,000 miles · Feb 12, 2019
Exterior Lighting
HID HEADLAMPS SHORT OUT DUE TO WATER INTRUSION IN HEADLAMP AND LOCATION OF BALLAST THAT ALLOWS WATER TO INTRUDE INTO BALLAST AND SHORT OUT. CANNOT JUST REPLACE BALLAST AND PROJECTOR HID AS IT WILL HAPPEN AGAIN. COSTS OVER $1600 TO REPLACE WHOLE HID HEADLAMP ASSEMBLY. SAFETY ISSUE AND EXTENDED WARRANTY THAT I PURCHASED DOES NO…
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HID HEADLAMPS SHORT OUT DUE TO WATER INTRUSION IN HEADLAMP AND LOCATION OF BALLAST THAT ALLOWS WATER TO INTRUDE INTO BALLAST AND SHORT OUT. CANNOT JUST REPLACE BALLAST AND PROJECTOR HID AS IT WILL HAPPEN AGAIN. COSTS OVER $1600 TO REPLACE WHOLE HID HEADLAMP ASSEMBLY. SAFETY ISSUE AND EXTENDED WARRANTY THAT I PURCHASED DOES NOT COVER. I NOW SEE ON THE INTERNET THAT THIS HAS BEEN AN ONGOING PROBLEM ON THIS MODEL AND GM HAS NOT DONE A RECALL FOR WATER INTRUSION. POOR DESIGN AS BALLAST IS UNDERNEATH LAMP AND SERVICE TECH SAYS THERE IS NO SEAL BETWEEN HID AND BALLAST SO WATER INSTRUSION IN LAMP GETS TO BALLAST. THIS LAMP IS A COMPLICATED SHAPE AND PROBABLY VERY HARD TO MAKE A WATER SEALED LAMP.
NHTSA ODI #11176489
80,000 miles · Feb 8, 2019
Exterior Lighting
VISIBILITY AT NIGHT IS SO POOR THAT I DON'T FEEL COMFORTABLE DRIVING THIS VEHICLE AFTER DARK. IT IS LIKE THE LIGHTS ARE WORKING ABOUT 30%. I LOOKED ONLINE AND NOTICED THERE IS A PATTERN WITH THIS MAKE AND MODEL AND THE POOR VISIBILITY/LIGHTING AT NIGHT. THIS IS A HORRIBLE SAFETY ISSUE AND A RECALL NEEDS TO BE ISSUED. CONSUMER…
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VISIBILITY AT NIGHT IS SO POOR THAT I DON'T FEEL COMFORTABLE DRIVING THIS VEHICLE AFTER DARK. IT IS LIKE THE LIGHTS ARE WORKING ABOUT 30%. I LOOKED ONLINE AND NOTICED THERE IS A PATTERN WITH THIS MAKE AND MODEL AND THE POOR VISIBILITY/LIGHTING AT NIGHT. THIS IS A HORRIBLE SAFETY ISSUE AND A RECALL NEEDS TO BE ISSUED. CONSUMERS EXPECT CADILLAC TO BE ABOVE THE STANDARD AND WE PAY MORE FOR THAT. WE SHOULD NOT HAVE THESE KINDS OF ISSUES AND BE EXPECTED TO PAY OUT OF POCKET TO REPAIR THEM. A RECALL SHOULD BE ISSUED TO MAKE THESE VEHICLES SAFE TO DRIVE AT NIGHT.
NHTSA ODI #11175170
128,000 miles · Feb 3, 2019
Exterior LightingSeatsService Brakes
BRAKES ARE CONSTANTLY LOCKING UP AS I DRIVE DOWN THE HIGHWAY. THE LIGHTS ARE DEFECTED. I'VE REPLACED THE BULBS NUMEROUS TIMES BUT YOU STILL CAN'T SEE HOW TO DRIVE AT NIGHT TIME. ALSO, SOMETHING IS WRONG WITH THE REAR SUSPENSION.
NHTSA ODI #11173767
Official recalls
6Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Dec 20, 2011
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET.
Consequence & remedy
Consequence: THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL ENSURE THAT THE TRANSMISSION SHIFT CABLE IS PROPERLY ROUTED AND SEATED IN THE TRANSMISSION CABLE BRACKET. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2012. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
Sep 30, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX VEHICLES EQUIPPED WITH 2.8L GAS ENGINES (LAU) OR 3.0L GAS ENGINES (LF1). SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH PROCESSING OF THE CRIMP DURING MANUFACTURE OF THE POWER STEERING PRESSURE LINE MAY HAVE DAMAGED THE LINE. IF THE LINE WAS DAMAGED, A POWER STEERING FLUID LEAK MAY DEVELOP. IF THERE IS A SUFFICIENT AMOUNT OF FLUID LOSS, THE DRIVER WILL HEAR NOISE FROM THE POWER STEERING PUMP AND INCREASED EFFORT MAY BE REQUIRED FOR STEERING.
Consequence & remedy
Consequence: IF POWER STEERING FLUID SPRAYS ONTO HOT ENGINE PARTS, AN ENGINE COMPARTMENT FIRE COULD OCCUR.
Remedy: DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE POWER STEERING LINE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 12, 2010. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
May 25, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX EQUIPPED WITH A 2.8L V6 ENGINE. IF LOW OCTANE (REGULAR) FUEL IS USED IN THE VEHICLE INSTEAD OF THE REQUIRED HIGH OCTANE (PREMIUM) FUEL AS STATED IN THE OWNER MANUAL AND ON THE FUEL FILLER DOOR, THE COMBINATION OF REGULAR FUEL USAGE AND AGGRESSIVE DRIVING MANEUVERS MAY INDUCE PRE-IGNITION. IF PRE-IGNITION OCCURS, YOU MAY HEAR A PINGING OR KNOCKING SOUND FROM THE ENGINE.
Consequence & remedy
Consequence: IF THE VEHICLE CONTINUES TO BE DRIVEN AFTER THE ONSET OF THIS NOISE, A CONNECTING ROD OR PISTON MAY BREAK, RESULTING IN ENGINE DAMAGE, AND PERHAPS ENGINE FAILURE, WHICH WOULD DISABLE THE VEHICLE INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ENGINE CONTROL MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JUNE 11, 2010. OWNERS MAY CONTACT THE CADILLAC CUSTOMER ASSISTANCE CENTER AT 1-866-982-2339 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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