TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHTS WERE DEFECTIVE DUE TO MOISTURE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. T…
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TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHTS WERE DEFECTIVE DUE TO MOISTURE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
NHTSA ODI #10934078
Mileage unknown · Dec 2, 2016
Exterior Lighting
CONDENSATION BOTH HEADLAMPS
NHTSA ODI #10929580
44,970 miles · Nov 16, 2016
Exterior Lighting
ON 9/16/2016, I PURCHASED A USED CADILLAC SRX 2010 FROM A LOCAL DEALER. I WAS PRESENTED WITH A CARFAX REPORT THAT LISTED REPAIRS. AMONG THE REPAIRS WAS A HEADLIGHT REPLACEMENT EVEN BEFORE THE SALE AS A NEW CAR. IT WASN'T SPECIFIC SO I FIGURED IT WAS DAMAGED IN TRANSIT OR SOMETHING. THE CAR HAD 43356 MILES ON IT WHEN I PURCHASE…
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ON 9/16/2016, I PURCHASED A USED CADILLAC SRX 2010 FROM A LOCAL DEALER. I WAS PRESENTED WITH A CARFAX REPORT THAT LISTED REPAIRS. AMONG THE REPAIRS WAS A HEADLIGHT REPLACEMENT EVEN BEFORE THE SALE AS A NEW CAR. IT WASN'T SPECIFIC SO I FIGURED IT WAS DAMAGED IN TRANSIT OR SOMETHING. THE CAR HAD 43356 MILES ON IT WHEN I PURCHASED IT. ON 11/3/16, WHEN DRIVING, I NOTICED THAT I WAS WITHOUT A HEADLIGHT. I GOT OUT AND LOOKED AT THE FRONT AND NOTICED THAT THE DRIVER SIDE HEADLIGHT WAS FULL OF MOISTURE AND THE LOW BEAM BULB WAS BLOWN. ON 11/4/2016, I TOOK IT TO THE DEALER TO RESOLVE AND THEY REPLACED THE BULB WHICH DIDN'T WORK SO I LEFT IT THERE OVERNIGHT AND THEY REPLACED THE "IGNITER". I PICKED IT UP THE NEXT DAY. I DROVE IT FOR A WEEK TO TEN DAYS, BUT NOT AT NIGHT. UNTIL 11/12/16. THE DRIVER SIDE HEADLIGHT NO LONGER WORKED ON LOW BEAM OR HIGH BEAM. THE CAR NOW HAS ONLY 45,273 MILES ON IT. I HAVE DRIVEN IT ONLY 1,927 MILES. I LIVE IN A DENSE FOG AREA AND THIS IS A SAFETY ISSUE, IT WILL BE EXTREMELY DANGEROUS TO DRIVE ANYTIME THERE IS FOG. EVEN WHEN THERE IS NO FOG, THE LACK OF A DRIVER SIDE HEADLIGHT COULD RESULT IN AN ONCOMING CAR MISJUDGING THE SIZE OF THE CAR AND POSSIBLY TURNING IN FRONT OF IT, ASSUMING THAT IT IS A MOTORCYCLE OR SMALL CAR. I HAVE RETURNED THE VEHICLE TO THE DEALER FOR REPAIR AND NOW IT REMAINS THERE BECAUSE THEY REFUSE TO RESOLVE THIS SAFETY ISSUE AND WANT ME TO PAY FOR IT. IT IS A FAIRLY EXPENSIVE REPAIR AROUND $1200 TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY. I DO NOT UNDERSTAND WHY A SAFETY RECALL HAS NOT BEEN ISSUED ON THIS VEHICLE FORCING THE MANUFACTURER TO REPLACE THE DEFECTIVE HEADLIGHT ASSEMBLY.
NHTSA ODI #10926331
Mileage unknown · Oct 21, 2016
Exterior LightingVisibility
I PURCHASED THIS VEHICLE IN MAY OF2012. BOTH HEADLAMPS ARE FILLED WITH MOISTURE AND CONDENSATION CAUSING POOLING ON THE FLOOR BOTTOM OF BOTH LAMPS. AT NIGHT, THE LUMINATION IS POOR. I STARTED NOTICING THE PROBLEM APPROXIMATELY 1-1/2 YEAR AGO. IT IS BECOMING PROGRESSIVELY WORSE. THE CONSUMER STATED THE RIGHT FRONT PASSENGER WI…
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I PURCHASED THIS VEHICLE IN MAY OF2012. BOTH HEADLAMPS ARE FILLED WITH MOISTURE AND CONDENSATION CAUSING POOLING ON THE FLOOR BOTTOM OF BOTH LAMPS. AT NIGHT, THE LUMINATION IS POOR. I STARTED NOTICING THE PROBLEM APPROXIMATELY 1-1/2 YEAR AGO. IT IS BECOMING PROGRESSIVELY WORSE. THE CONSUMER STATED THE RIGHT FRONT PASSENGER WINDOW AND LIFT GATE WERE INOPERABLE POSSIBLY DUE TO THE WATER LEAKING INTO THE VEHICLE THROUGH THE SUNROOF. *JS
NHTSA ODI #10917996
13,000 miles · Oct 20, 2016
Exterior Lighting
I OWN A 2010 CADILLAC SRX, THE LOW BEAM HEADLIGHTS ARE SO DIM THAT IT MAKES DRIVING AT NIGHT DANGEROUS, THEY ARE SO DIM YOU CAN NOT SEE THE ROAD WELL ENOUGH TO DRIVE AND MUST USE THE HIGH BEAM LIGHTS TO SAFELY DRIVE, I HAVE CHANGED THE BULBS AND THE PROBLEM IS STILL PRESENT, THERE IS WATER INSIDE THE FIXTURES ALSO. *TR
NHTSA ODI #10917644
60,000 miles · Oct 20, 2016
Exterior Lighting
PASSENGER SIDE HEADLIGHT IS FULL OF CONDENSATION, REASON UNKNOWN.
NHTSA ODI #10917465
135,000 miles · Oct 19, 2016
Electrical SystemExterior Lighting
RIGHT PASSENGER HEADLIGHT KEEPS FLOODING WITH WATER, LIGHTS GO OUT CANT SEE WHILE DRIVING. DEALER WANTS $2,000.00 TO REPLACE. THIS HAPPENS VERY FREQUENTLY. WATER LEAKS ON FLOOR AND ON THE ELECTRICAL OF PASSENGER SIDE FROM SUNROOF DRAIN, I'VE BEEN TOLD THE DRAIN IS TOO SHORT AND DISCONNECTS. THESE ARE DEFAULTS IN THE CAR, WE SH…
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RIGHT PASSENGER HEADLIGHT KEEPS FLOODING WITH WATER, LIGHTS GO OUT CANT SEE WHILE DRIVING. DEALER WANTS $2,000.00 TO REPLACE. THIS HAPPENS VERY FREQUENTLY. WATER LEAKS ON FLOOR AND ON THE ELECTRICAL OF PASSENGER SIDE FROM SUNROOF DRAIN, I'VE BEEN TOLD THE DRAIN IS TOO SHORT AND DISCONNECTS. THESE ARE DEFAULTS IN THE CAR, WE SHOULD NOT HAVE TO KEEP PAYING TO HAVE FIXED. *TR
NHTSA ODI #10917383
9,000 miles · Sep 21, 2016
Exterior Lighting
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS HAD CONDENSATION AND WOULD OCCASIONALLY FLASH ON AND OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE F…
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TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS HAD CONDENSATION AND WOULD OCCASIONALLY FLASH ON AND OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
NHTSA ODI #10908569
84,000 miles · Aug 19, 2016
Exterior LightingUnknown Or Other
CONDENSATION IN THE HEADLIGHT COVERS. CONSIDERABLY DIMS VISION WHILE NIGHT DRIVING. HIGH RISK OF LIGHTS SHORTING OR GOING OUT COMPLETELY BECAUSE OF WATER BUILD UP. REPAIRS ARE UNRESEASONABLY HIGH.
NHTSA ODI #10897066
Mileage unknown · Aug 10, 2016
Exterior Lighting
PASSENGER SIDE HEADLIGHT HIGH AND LOW BEAM OUT. CONDENSATION IN LENSE.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET.
Consequence & remedy
Consequence: THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL ENSURE THAT THE TRANSMISSION SHIFT CABLE IS PROPERLY ROUTED AND SEATED IN THE TRANSMISSION CABLE BRACKET. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2012. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX VEHICLES EQUIPPED WITH 2.8L GAS ENGINES (LAU) OR 3.0L GAS ENGINES (LF1). SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH PROCESSING OF THE CRIMP DURING MANUFACTURE OF THE POWER STEERING PRESSURE LINE MAY HAVE DAMAGED THE LINE. IF THE LINE WAS DAMAGED, A POWER STEERING FLUID LEAK MAY DEVELOP. IF THERE IS A SUFFICIENT AMOUNT OF FLUID LOSS, THE DRIVER WILL HEAR NOISE FROM THE POWER STEERING PUMP AND INCREASED EFFORT MAY BE REQUIRED FOR STEERING.
Consequence & remedy
Consequence: IF POWER STEERING FLUID SPRAYS ONTO HOT ENGINE PARTS, AN ENGINE COMPARTMENT FIRE COULD OCCUR.
Remedy: DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE POWER STEERING LINE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 12, 2010. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX EQUIPPED WITH A 2.8L V6 ENGINE. IF LOW OCTANE (REGULAR) FUEL IS USED IN THE VEHICLE INSTEAD OF THE REQUIRED HIGH OCTANE (PREMIUM) FUEL AS STATED IN THE OWNER MANUAL AND ON THE FUEL FILLER DOOR, THE COMBINATION OF REGULAR FUEL USAGE AND AGGRESSIVE DRIVING MANEUVERS MAY INDUCE PRE-IGNITION. IF PRE-IGNITION OCCURS, YOU MAY HEAR A PINGING OR KNOCKING SOUND FROM THE ENGINE.
Consequence & remedy
Consequence: IF THE VEHICLE CONTINUES TO BE DRIVEN AFTER THE ONSET OF THIS NOISE, A CONNECTING ROD OR PISTON MAY BREAK, RESULTING IN ENGINE DAMAGE, AND PERHAPS ENGINE FAILURE, WHICH WOULD DISABLE THE VEHICLE INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ENGINE CONTROL MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JUNE 11, 2010. OWNERS MAY CONTACT THE CADILLAC CUSTOMER ASSISTANCE CENTER AT 1-866-982-2339 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
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