NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
47 reports80,000 miles · Apr 14, 2015
Visibility/wiper
WHILE DRIVING ON OUR DRIVEWAY, (NO TREES, ROCKS, DEBRIS, ETC) THE CENTER PORTION OF THE MOONROOF IMPLODED INTO THE CAR. THE SHADE WAS PULLED TRAPPING MOST OF THE GLASS SHARDS FROM ENTERING THE VEHICLE. NOTHING COULD HAVE POSSIBLY HIT THE GLASS AND I WAS TRAVELING 5 MPH OR LESS, COMING TO A STOP AT THE END OF OUR DRIVEWAY. I …
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WHILE DRIVING ON OUR DRIVEWAY, (NO TREES, ROCKS, DEBRIS, ETC) THE CENTER PORTION OF THE MOONROOF IMPLODED INTO THE CAR. THE SHADE WAS PULLED TRAPPING MOST OF THE GLASS SHARDS FROM ENTERING THE VEHICLE. NOTHING COULD HAVE POSSIBLY HIT THE GLASS AND I WAS TRAVELING 5 MPH OR LESS, COMING TO A STOP AT THE END OF OUR DRIVEWAY. I HAVE READ MANY COMPLAINTS ONLINE OF THIS OCCURRING AND THINK IT IS A MANUFACTURER DEFECT AS THIS PORTION OF THE GLASS COVERS THE MOTORS/MECHANISM THAT CONTROLS THE MOONROOF. THE TEMPERATURES WERE NOT EXTREME AND THE CAR HAD NOT BEEN DRIVEN PRIOR TO THE INCIDENT. WE HAVE OWNED THE VEHICLE FOR ALMOST 3 YEARS AND ARE NOW CONCERNED ABOUT THE OTHER 2 GLASS ROOF PANELS BEING DEFECTIVE AS WELL. A VERY UNNERVING EXPERIENCE AND WE ARE JUST THANKFUL NO ONE WAS INJURED, BUT COULD SEE THE POTENTIAL FOR INJURY. *TR
NHTSA ODI #10705519
28,000 miles · Jul 28, 2014
Air BagsEngineStructureCrashInjury
WE WERE STOPPED AT A TRAFFIC LIGHT, WHEN THE ENGINE MADE A VERY LOUD, HARSH NOISE AND BEGAN RACING AT A HIGH REV. EVEN WITH BRAKES FULLY APPLIED, WE WERE PROPELLED INTO THE INTERSECTION; TRIED TO JAM THE GEAR SHIFT INTO NEUTRAL, BUT COULD NOT IN TIME. WE WERE STRUCK FROM THE LEFT FRONT AND THE VEHICLE WAS KNOCKED ONTO THE RIGH…
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WE WERE STOPPED AT A TRAFFIC LIGHT, WHEN THE ENGINE MADE A VERY LOUD, HARSH NOISE AND BEGAN RACING AT A HIGH REV. EVEN WITH BRAKES FULLY APPLIED, WE WERE PROPELLED INTO THE INTERSECTION; TRIED TO JAM THE GEAR SHIFT INTO NEUTRAL, BUT COULD NOT IN TIME. WE WERE STRUCK FROM THE LEFT FRONT AND THE VEHICLE WAS KNOCKED ONTO THE RIGHT SIDE. MINOR INJURIES, TREATED AND RELEASED AT THE EMERGENCY ROOM. VEHICLE WAS TOTALED. *JS
NHTSA ODI #10616872
64,000 miles · Jun 3, 2014
Fuel System, Gasoline
LEAVING WORK I STARTED THE VEHICLE AND DROVE APPROXIMATELY 1/2 MILE WHEN THE ENGINE LIGHT CAME ON AND THE VEHICLE STARTED PULLING AND SHAKING. I PULLED OVER AND TURNED THE VEHICLE OFF FOR A FEW MINUTES. I STARTED THE VEHICLE AGAIN AND IT CONTINUED TO DO THIS SO I TOOK IT TO THE DEALER AND THE DEALER TOLD ME IT WAS THE EXHAUST SY…
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LEAVING WORK I STARTED THE VEHICLE AND DROVE APPROXIMATELY 1/2 MILE WHEN THE ENGINE LIGHT CAME ON AND THE VEHICLE STARTED PULLING AND SHAKING. I PULLED OVER AND TURNED THE VEHICLE OFF FOR A FEW MINUTES. I STARTED THE VEHICLE AGAIN AND IT CONTINUED TO DO THIS SO I TOOK IT TO THE DEALER AND THE DEALER TOLD ME IT WAS THE EXHAUST SYSTEM AND WOULD COST 2300 TO FIX. *TR
NHTSA ODI #10595893
70,000 miles · Jun 3, 2014
Electrical SystemPower Train
ONE SUNDAY, I DROVE THE VEHICLE TO THE GROCERY STORE, PARKED AND COULDN'T GET THE KEYS OUT OF THE IGNITION AND THE VEHICLE WOULD NOT GO ALL THE WAY INTO PARK. I TOOK THE CAR TO THE DEALER AND IT WAS FIXED BUT THE KEY WILL STILL GET STUCK FROM TIME TO TIME AND I HAVE TO PUT THE CAR IN NEUTRAL AND THEN SLAM IT INTO PARK IN ORDER T…
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ONE SUNDAY, I DROVE THE VEHICLE TO THE GROCERY STORE, PARKED AND COULDN'T GET THE KEYS OUT OF THE IGNITION AND THE VEHICLE WOULD NOT GO ALL THE WAY INTO PARK. I TOOK THE CAR TO THE DEALER AND IT WAS FIXED BUT THE KEY WILL STILL GET STUCK FROM TIME TO TIME AND I HAVE TO PUT THE CAR IN NEUTRAL AND THEN SLAM IT INTO PARK IN ORDER TO GET THE KEY OUT OF IGNITION. *TR
NHTSA ODI #10595890
7,800 miles · May 6, 2014
Electrical SystemEngine
LEASED VEHICLE FROM CADILLAC DEALER IN MOBILE AL IN OCT 2007. HAD PROBLEMS RIGHT AWAY GAUGES WOULD QUIT WORKING. DEALER SAID COULDN'T REPEAT PROBLEMS. MAY 2008 MOVING TO TX, WHILE ATTEMPTING TO ENTER I-10 FROM REST STOP, ENGINE QUIT RUNNING, NO POWER STEERING, OR BRAKES. MANAGED TO GET OFF ROAD. AFTER 5 MINUTES STARTED AGAIN. DE…
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LEASED VEHICLE FROM CADILLAC DEALER IN MOBILE AL IN OCT 2007. HAD PROBLEMS RIGHT AWAY GAUGES WOULD QUIT WORKING. DEALER SAID COULDN'T REPEAT PROBLEMS. MAY 2008 MOVING TO TX, WHILE ATTEMPTING TO ENTER I-10 FROM REST STOP, ENGINE QUIT RUNNING, NO POWER STEERING, OR BRAKES. MANAGED TO GET OFF ROAD. AFTER 5 MINUTES STARTED AGAIN. DEALERS IN LA AND TX COULDN'T DUPLICATE PROBLEM. CAR CONTINUED TO QUIT RUNNING OFF AND ON. BATTERIES BURNED UP ON TWO OCCASIONS, TECHNICIANS SUSPECTED BAD HARNESS BUT COULDN'T LOCATE PROBLEM. RETURNED TO AL IN 2009, TOOK CAR TO DEALER TOLD THEM TO FIX, REPLACE OR TAKE BACK. THEY SAID COULDN'T DUPLICATE SO I LEFT THE CAR WITH THEM AS AN UNSAFE VEHICLE. THE CONSUMER STATED HE EXPERIENCED PROBLEMS WITH THE VEHICLE RATTLING AND THE GAUGES NOT WORKING. THE DEALER FOUND THE SOURCE OF THE RATTLE, WHICH WAS AN EXHAUST BRACKET THAT WAS NOT INSTALLED CORRECTLY, BUT COULD NOT LOCATE THE PROBLEM WITH THE GAUGES, OR WHY THE ENGINE STALLING. SEVERAL DAYS LATER, THE VEHICLE WOULD NOT START. IT WAS DETERMINED THE BATTERY WAS DEAD. A NEW BATTERY WAS INSTALLED, AND AS THE CONSUMER WAS DRIVING, THE GAUGES STOPPED WORKING AGAIN.
NHTSA ODI #10586747
69,000 miles · Apr 21, 2014
Visibility
I WAS DRIVING MY SRX BACK TO WORK ON AIRPORT RD IN WATERFORD MICHIGAN AT 40MPH. THERE WAS NO TRAFFIC WITHIN VIEW OF ME WHEN ALL OF THE SUDDEN MY SUNROOF EXPLODED DROPPING GLASS ALL OVER MY INTERIOR AND MYSELF. I WAS UNHARMED OTHER THAN A FEW VERY SMALL PIECES SCRATCHING MY ARM. I LOOKED ON THE INTERNET TO FIND THAT THIS HAS H…
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I WAS DRIVING MY SRX BACK TO WORK ON AIRPORT RD IN WATERFORD MICHIGAN AT 40MPH. THERE WAS NO TRAFFIC WITHIN VIEW OF ME WHEN ALL OF THE SUDDEN MY SUNROOF EXPLODED DROPPING GLASS ALL OVER MY INTERIOR AND MYSELF. I WAS UNHARMED OTHER THAN A FEW VERY SMALL PIECES SCRATCHING MY ARM. I LOOKED ON THE INTERNET TO FIND THAT THIS HAS HAPPENED TO OTHER OWNERS HOWEVER WHEN I AND OTHER HAVE CALLED GM TO DISCUSS THE PROBLEM WE ALL GET THE SAME ANSWER."I HAVE NEVER HEARD OF THAT HAPPENING" I BELIEVE THAT THIS IS YET ANOTHER MANUFACTURER PROBLEM WITH GM AND THEY ARE DODGING IT. *TR
NHTSA ODI #10583976
8,000 miles · Mar 7, 2014
Electrical System
WHILE ON TRIP TO TEXAS, WE WERE STARTING TO ENTER FREEWAY FROM REST STOP NEAR SLIDELL LA, AS WE WERE ACCELERATING ENGINE DIED LEAVING US WITH NO POWER BRAKES OR POWER STEERING. MANAGED TO PULL CAR OFF ROAD. AFTER 5-10 MINUTES TRIED STARTING CAR, ENGINE FIRED UO OK SO COMMENCED TRIP. SHORTLY AFTER THAT ALL INSTRUMENT GAUGES QUIT,…
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WHILE ON TRIP TO TEXAS, WE WERE STARTING TO ENTER FREEWAY FROM REST STOP NEAR SLIDELL LA, AS WE WERE ACCELERATING ENGINE DIED LEAVING US WITH NO POWER BRAKES OR POWER STEERING. MANAGED TO PULL CAR OFF ROAD. AFTER 5-10 MINUTES TRIED STARTING CAR, ENGINE FIRED UO OK SO COMMENCED TRIP. SHORTLY AFTER THAT ALL INSTRUMENT GAUGES QUIT, PULLED OFF HIGHWAY TO CHECK ENGINE, ALL OK SO STARTED ON. STOPPED AT CADILLAC DEALER IN BATON ROUGE, THEY COULD NOT FIND PROBLEM. GAUGES STOPPED WORKING SEVERAL MORE TIMES BUT NO ENGINE PROBLEMS. ARRIVED IN TEXAS NO FURTHER PROBLEMS, HOWEVER NEXT MORNING CAR WOULD NOT START, BATTERY DEAD, CALLED CADILLAC DEALER (CAR WAS LEASE) THEY CAME OUT AND REPLACED BATTERY . NEXT DAY CAR STOPPED RUNNING WHILE IN TRAFFIC, AGAIN AFTER 5 MINUTES WAS ABLE TO STARTUP AGAIN. TOOK CAR IN TO DEALER IN GRAPEVINE TEXAS THEY WERE UNABLE TO DUPLICATE PROBLEM. SEVERAL WEEKS LATER, BATTERY DIED AGAIN, PLANO CADILLAC DEALER SENT OUT TECHNICIAN AND REPLACED BATTERY AGAIN. THESE PROBLEMS CONTINUED UNTIL WE CAME BACK TO OUR HOME IN ALABAMA. SAME PROBLEMS ON THAT TRIP. TOOK CAR INTO DEALER IN MOBILE ALABAMA WERE WE HAD LEASED CAR AND TOLD THEM TO FIX IT, REPLACE IT OR KEEP IT UNDER STATE LEMON LAW. *TR
NHTSA ODI #10567768
68,500 miles · Jan 20, 2014
Power Train
DIFFERENTIAL LEAK. THIS IS A RECURRING PROBLEM. OIL LEAKS FROM THE VENT. IT WAS REPAIRED UNDER WARRANTY ONCE AND IT HAS TO BE REPAIRED AGAIN. THE VENT IS A DEFECTIVE DESIGN AND WE NOW HAVE NOT ONLY OUR VEHICLE BUT MANY VEHICLES SPEWING DIFFERENTIAL OIL ALL OVER. GM COULD EASILY PROVIDE A BETTER DESIGN VENT BUT UNLESS THE NHTS…
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DIFFERENTIAL LEAK. THIS IS A RECURRING PROBLEM. OIL LEAKS FROM THE VENT. IT WAS REPAIRED UNDER WARRANTY ONCE AND IT HAS TO BE REPAIRED AGAIN. THE VENT IS A DEFECTIVE DESIGN AND WE NOW HAVE NOT ONLY OUR VEHICLE BUT MANY VEHICLES SPEWING DIFFERENTIAL OIL ALL OVER. GM COULD EASILY PROVIDE A BETTER DESIGN VENT BUT UNLESS THE NHTSA MAKES THEM NOTHING WILL HAPPEN. THE TSB FOR THIS ITEM OBVIOUSLY DOES NOT WORK AS MANY OWNERS ARE HAVING THIS PROBLEM OVER AND OVER AGAIN. RECALL THESE VEHICLES SO WE STOP LEAKING OIL INTO THE ENVIRONMENT AND POSSIBLE CAUSE EXPENSIVE DAMAGE TO OUR VEHICLES. *TR
NHTSA ODI #10560629
Mileage unknown · Apr 1, 2013
Visibility
I WAS AT DICK RUSSELL'S IN THE RESTAURANT WAITING FOR MY DAUGHTER AND SON-IN-LAW, SO WE COULD HAVE SUPPER. WE HAD BEEN THERE ABOUT 5 - 10 MINUTES, 2 WAITRESS CAME IN AND ASKED IF WE OWNED THE CADILLAC, I SAID YES, WAITRESS SAID YOUR MOON ROOF JUST EXPLODED. I AM SO GLAD WE WERE NOT IN THE CAR WHEN IT EXPLODED. *TR
NHTSA ODI #10505231
50,173 miles · Jan 18, 2013
Visibility
DRIVING HOME SLOWLY, 25 MPH, THE MOONROOF SHATTERED. FORTUNATELY,THE GLASS WAS CAUGHT BY THE SUN FABRIC SCREEN, HOWEVER, IT WAS EXTREMELY DISTRACTING AND FRIGHTFUL. THERE WERE NO PRIOR CRACKS, WEAR MARKS, NOR SIGNS OF WEAR, NOR FALLEN OBJECTS. THIS COULD HAVE CAUSED A TERRIBLE ACCIDENT. *TR
NHTSA ODI #10493391