2008 Cadillac Srx

The contact owns a 2008 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated and the horn became inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

TL* THE CONTACT OWNS 2008 CADILLAC SRX. THE CONTACT STATED THAT AFTER HER DAUGHTER ARRIVED HOME AND PARKED THE VEHICLE INSIDE THE GARAGE, SEVERAL WARNING LIGHTS STARTED FLASHING ON AND OF. HER DAUGHTER ATTEMPTED TO RESTART THE VEHICLE HOWEVER, THE VEHICLE WOULD NOT RESTART. THE CONTACT HAD THE VEHICLE TOWED TO THE LOCAL DEALER DELAWARE CADILLAC (1606 PENNSYLVANIA AVE, WILMINGTON, DE 19806) TO BE DIAGNOSED. THE FAILURE WAS DIAGNOSED AS AN ISSUE WITH THE AIR BAG SYSTEM. THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.

SERVICE AIRBAG SENSOR LIGHT CAME AND STAYS ON WHILE DRIVING, VEHICLE STALLS AND STOPS. VEHICLE STILL RUNNING BUT WILL NOT DRIVE OR REVERSE. I WAS ON A MAJOR STREET AT A LIGHT INTERSECTION AND ALMOST REAR ENDED BY OTHER VEHICLES. TOWED TO A CADILLAC DEALER AND THEY CANNOT FIGURE OUT WHAT THE PROBLEM WAS. STILL AT THE DEALERSHIP. THREE WEEKS PRIOR, THE SAME VEHICLE HAD REPLACED REAR DIFFERENTIAL BUSHINGS, AND I STARTED EXPERIENCING ACCELERATING PROBLEMS AS SOON AS I LEFT THE DEALERSHIP. I CALLED TO COMPLAINT AND WAS TOLD TO RETURN THE VEHICLE BACK WHICH I DID NOT UNTIL NOW. ANY CORRELATION?

WE WERE STOPPED AT A TRAFFIC LIGHT, WHEN THE ENGINE MADE A VERY LOUD, HARSH NOISE AND BEGAN RACING AT A HIGH REV. EVEN WITH BRAKES FULLY APPLIED, WE WERE PROPELLED INTO THE INTERSECTION; TRIED TO JAM THE GEAR SHIFT INTO NEUTRAL, BUT COULD NOT IN TIME. WE WERE STRUCK FROM THE LEFT FRONT AND THE VEHICLE WAS KNOCKED ONTO THE RIGHT SIDE. MINOR INJURIES, TREATED AND RELEASED AT THE EMERGENCY ROOM. VEHICLE WAS TOTALED. *JS

WHILE EXITING THE I94 EXPRESSWAY AT APPROXIMATELY 45 MPH I RAN OVER A BUMP AND THE SIDE AIRBAGS BOTH DEPLOYED WITH A LOUD NOISE AND BLOCKED MY VISION FROM BOTH SIDE WINDOWS. THIS COULD HAVE CAUSED AN ACCIDENT BUT I KEPT THE CAR ON THE ROAD AND WAS ONLY ABLE TO PULL OVER BY LIFTING UP THE CURTAINS TO SEE THROUGH THE SIDE WINDOWS. THE VEHICLE SUFFERED NO DAMAGE WHATSOEVER - CONFIRMED BY THE DEALER (TIRES AND RIMS ARE FINE) SO THE IMPACT WAS NOT EXCESSIVE. I BELIEVE THAT THIS IS A VERY UNSAFE CONDITION CAUSE BY A SENSOR THAT IS MUCH TOO SENSITIVE. I ALSO WONDER WHY THE SIDE CURTAINS WERE DEPLOYED WHEN THE JOLT FROM THE TIRE CAME FROM THE FRONT OF THE VEHICLE. CADILLAC IS DISPUTING WHETHER THIS IS UNDER WARRANTY AND TOLD ME THAT I SHOULD MAKE AN INSURANCE CLAIM. THE INSURANCE COMPANY TELLS ME THAT SINCE THERE IS NO DAMAGE TO THE CAR OTHER THAN THAT CAUSED BY THE AIR BAG DEPLOYMENT, THE FAULT IS WITH THE MANUFACTURER. THE VEHICLE IS STILL AT THE DEALER - DON GOOLEY CADILLAC IN ST CLAIR SHORES. *TR

FOR THE PAST FEW MONTHS OUR CADILLAC SRX MODEL YEAR 2008 HAS EXPERIENCED THE PASSENGER SIDE AIRBAG SYSTEM BEING AUTOMATICALLY TURNED OFF BY THE CAR ITSELF WHEN DRIVING AND A PASSENGER IS IN THE SEAT. THEN IT WILL COME ON OF IT'S OWN ACCORD. THIS HAPPENS REPEATEDLY. MY SPOUSE WEIGHS 120 LBS, SITS NORMALLY IN THE SEAT. WE HAVE HAD THE VEHICLE IN THE SHOP AT GALLES AND DAVIS CADILLAC IN ALBUQUERQUE, NM AND THEY CAN'T FIND THE ISSUE WITH IT. WHEN THE TRY TO RETRIEVE THE CODES, THEY SAY THERE AREN'T ANY. THEY HAVE REPLACED EVERYTHING IN TERMS OF SEAT COVERS, PRESSURE PLATE, ETC. BUT THE ONE ITEM I DON'T BELIEVE HAS BEEN REPLACED HAS BEEN THE MODULE CONTAINING THE SOFTWARE PROGRAM. THEY HAVE FOUND NO SHORTS, ETC IN THE WIRING. I NOTICED THAT THE 2009 CTS CADILLAC (NHTSA CAMPAIGN #08V582000, GM RECALL #08373) WAS EXPERIENCING THE SAME PROBLEM WE ARE AND THEY WERE RECALLED FOR SOFTWARE UPGRADE TO REMEDY THE ISSUE. GM EVEN BROUGHT IN AN ENGINEER WHO STATED THERE WERE NO CODES. HE STATED "OFF THE RECORD" THAT THEY WERE HAVING THE SAME COMPLAINT FROM MANY "ASIAN" CUSTOMERS ON THE WEST COAST (NOT MY WORDS, HIS) HAVING THE SAME ISSUE WITH THE SAME MODEL AS OURS. HE STATED IT WAS OPERATING NORMALLY AND IT MUST BE FROM THE WAY MY WIFE SITS IN THE VEHICLE. WE HAVE VIDEO AND PICTURES OF THE PROBLEM, THE PROBLEM HAS EVEN HAPPENED WITH THE DEALER TECHNICIANS TWICE, YET THE ENGINEER AND GM ARE TELLING US IT IS OPERATING NORMALLY. THE DEALER IS RELUCTANT TO GIVE US THE CAR BACK BECAUSE THEY KNOW IT HAS NOT BEEN CORRECTED, BUT ARE BEING FORCED TO BY GM BECAUSE OF THE ENGINEER'S DETERMINATION OF THE VEHICLE OPERATING PROPERLY. I BELIEVE OUR VEHICLE IS EXPERIENCING THE SAME ISSUES AS THE 2009 CTS AND WOULD LIKE YOUR HELP IN DETERMINING THAT. WE ALSO BELIEVE BASED ON THE ENGINEER'S STATEMENT THAT WE ARE NOT THE ONLY ONES WITH THE ISSUE. WE ARE GETTING NO HELP FROM GM CUSTOMER SERVICE CENTER AND REQUEST YOU INVESTIGATE FURTHER. THANK YOU FOR YOUR TIME AND LOOK FORWARD TO HEARING FROM YOU. *TR