NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
58 reports100,000 miles · Aug 18, 2016
Electrical SystemVehicle Speed ControlVisibility
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE THE CRUISE CONTROL WAS ACTIVATED, IT WOULD SUDDENLY FAIL WHEN THE CONTACT ACTIVATED ANOTHER ELECTRICAL DEVICE IN THE VEHICLE. THE FAILURE RECURRED TO THE POINT THAT THE CRUISE CONTROL NO LONGER OPERATED AT ALL. ALSO, WHILE DRIVING OVER A SPEED HUMP OR ANY OTHER BUMP IN THE ROA…
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TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE THE CRUISE CONTROL WAS ACTIVATED, IT WOULD SUDDENLY FAIL WHEN THE CONTACT ACTIVATED ANOTHER ELECTRICAL DEVICE IN THE VEHICLE. THE FAILURE RECURRED TO THE POINT THAT THE CRUISE CONTROL NO LONGER OPERATED AT ALL. ALSO, WHILE DRIVING OVER A SPEED HUMP OR ANY OTHER BUMP IN THE ROAD, THE WINDOWS WOULD ROLL UP OR DOWN WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MIILEAGE WAS 100,000.
NHTSA ODI #10896896
100,000 miles · Aug 18, 2016
Air Bags
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 55 MPH, THE SIDE AND REAR AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO THE DEALER AND THE AIR BAGS WERE REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE.…
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TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 55 MPH, THE SIDE AND REAR AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO THE DEALER AND THE AIR BAGS WERE REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #10896895
138,000 miles · Aug 12, 2016
Steering
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING AT AN UNKNOWN SPEED AND ALSO WHILE IN PARK, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE "SERVICE STEERING" MESSAGE DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DE…
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TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING AT AN UNKNOWN SPEED AND ALSO WHILE IN PARK, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE "SERVICE STEERING" MESSAGE DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SERIAL DATA GATEWAY MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO PART DISCONTINUITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE PART WAS NO LONGER IN PRODUCTION. THE FAILURE MILEAGE WAS 138,000.
NHTSA ODI #10895278
140,000 miles · Jun 2, 2016
Electrical System
THE REAR DOORS DO NOT LOCK AND UNLOCK WITH REMOTE, MUST BE DONE MANUALLY.
NHTSA ODI #10872066
118,000 miles · Feb 11, 2016
SeatsFire
I WAS INFORMED BY A GM DEALER THAT THERE WAS A "BULLETIN" AFFECTING THESE VEHICLES THAT HAVE THE ISSUE OF THE SEAT WARMERS AND COOLING SYSTEM TO MALFUNCTION. I WAS TOLD THAT THE MODULE NEEDS TO BE REPLACED AND THE HARNESS WAS "FRYED", LEADING ME TO BELIEVE THAT THERE WAS AN ELECTRICAL PROBLEM WHICH TO ME SOUNDS AS THOUGH A FIRE …
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I WAS INFORMED BY A GM DEALER THAT THERE WAS A "BULLETIN" AFFECTING THESE VEHICLES THAT HAVE THE ISSUE OF THE SEAT WARMERS AND COOLING SYSTEM TO MALFUNCTION. I WAS TOLD THAT THE MODULE NEEDS TO BE REPLACED AND THE HARNESS WAS "FRYED", LEADING ME TO BELIEVE THAT THERE WAS AN ELECTRICAL PROBLEM WHICH TO ME SOUNDS AS THOUGH A FIRE OR SOME BURNING EVENT OCCURRED. THE REPAIR COST WAS $990 AND I CALLED GM FOR ASSISTANCE. I WAS TOLD THAT YES, IN FACT THERE WAS A BULLETIN ON THESE VEHICLES HOWEVER MINE WAS NOT INCLUDED.SOUNDS TO ME AS THOUGH THERE IS A POTENTIAL SERIOUS ISSUE HERE THAT COULD CAUSE A FIRE OR OTHER PROBLEM FOR OTHER OWNERS WHO ARE NOT PART OF THE "BULLETIN". IN TERMS OF DESCRIBING THE PROBLEM, THE SEAT HEATING AND COOLING JUST STOPPED WORKING ALTHOUGH THE LIGHTS INDICATING THEY WERE WORKING WERE STILL ILLUMINATED.
NHTSA ODI #10825716
68,900 miles · Aug 15, 2015
Electrical System
REAR PASSENGER LOCK DOES NOT UNLOCK FROM KEY OR BUTTON MUST BE DONE MANUALLY.
NHTSA ODI #10748898
Mileage unknown · Jul 31, 2015
Air Bags
I RECENTLY PURCHASED A PRISTINE 2009 CADILLAC ESCALADE WITH ONLY 38,000 MILES AND SIGNED UP FOR ANY AND ALL RECALLS RELATED TO THAT YEAR VEHICLE, UNFORTUNATELY, SOMEONE ON YOUR END, ISOLATED ME TO "TIRE RECALLS". PLEASE "ADJUST" YOUR FILES ACCORDINGLY TO ANY AND ALL RECALL ISSUES. THANKS. YOUR SCREWED UP FORM REFUSES TO ALLO…
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I RECENTLY PURCHASED A PRISTINE 2009 CADILLAC ESCALADE WITH ONLY 38,000 MILES AND SIGNED UP FOR ANY AND ALL RECALLS RELATED TO THAT YEAR VEHICLE, UNFORTUNATELY, SOMEONE ON YOUR END, ISOLATED ME TO "TIRE RECALLS". PLEASE "ADJUST" YOUR FILES ACCORDINGLY TO ANY AND ALL RECALL ISSUES. THANKS. YOUR SCREWED UP FORM REFUSES TO ALLOW ME TO SEND IT TO YOU, AS YOU WANT ME TO INDICATE A PARTICULAR AFFECTED PART OR PARTS. I HAVE SHOWN THREE DIFFERENT PARTS AND IT KEEPS GETTING REFUSED, SO WHAT EVER PARTS I SHOW ARE NOT APPLICABLE, BUT ONLY INCLUDED TO BE ABLE TO SUBMIT MY FORM ON YOUR CRAZED WEB SITE
NHTSA ODI #10745252
34,000 miles · May 25, 2015
Electrical SystemFuel/propulsion System
WHILE DRIVING THE VEHICLE IT STALLED AND WOULD NOT GO. I HAD TO TURN IT OFF AND START IT AGAIN I WAS ABOUT TO PULL OUT IN MAJOR TRAFFIC AND THIS COULD HAVE BEEN BAD. THEN AGAIN IT HAPPENED WHILE DRIVING I WAS ABLE TO TURN OFF AND START AGAIN. IT ALSO HAD ELECTRICAL ISSUES THAT GAVE ERROR CODES. I BROUGHT IT IN THE CADILLAC DEALE…
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WHILE DRIVING THE VEHICLE IT STALLED AND WOULD NOT GO. I HAD TO TURN IT OFF AND START IT AGAIN I WAS ABOUT TO PULL OUT IN MAJOR TRAFFIC AND THIS COULD HAVE BEEN BAD. THEN AGAIN IT HAPPENED WHILE DRIVING I WAS ABLE TO TURN OFF AND START AGAIN. IT ALSO HAD ELECTRICAL ISSUES THAT GAVE ERROR CODES. I BROUGHT IT IN THE CADILLAC DEALERSHIP WITH 30000 MILES ON IT BUT WAS TOLD IT WAS NOT COVERED UNDER WARRANTY OR UNDER A RECALL. WHILE LOOKING UP THE ISSUES ONLINE THERE IS A RECALL FOR THIS EXACT SAME PROBLEM BUT DID NOT INCLUDE MY VIN # I THINK THE RECALL NEEDS TO BE EXPANDED BEFORE SOMEONE IS KILLED IN AN ACCIDENT.
NHTSA ODI #10721313
30,000 miles · May 25, 2015
Tires
TIRES ON 2009 ESCALADE ARE DRY ROTTING AND HAVE LOST PIECES OF THE RUBBER ON THE TIRE. THEY ALSO DO NOT HOLD AIR. I NOTICED A FEW OTHER NOTICES ON THESE TIRES BUT NO RECALL HAS OCCURRED. TIRES ARE BRIDGESTONE DUELER H/L ALENZA P285. MILEAGE ON THE TIRES IS 35099.
NHTSA ODI #10721310
55,000 miles · May 15, 2015
Structure
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DOOR HANDLES ON BOTH REAR DOORS FRACTURED AFTER A FAILED ATTEMPT TO OPEN THE DOORS. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS U…
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TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DOOR HANDLES ON BOTH REAR DOORS FRACTURED AFTER A FAILED ATTEMPT TO OPEN THE DOORS. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.
NHTSA ODI #10716669
Official recalls
5Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2009 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 23, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on September 20, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328780.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
Jun 4, 2010
GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS IMPLEMENTED IN 2008 TO ADD A FUSE TO THE CONTROL CIRCUIT HARNESS TO ADDRESS THE POTENTIAL CONSEQUENCES OF A PRINTED CIRCUIT BOARD (PCB) ELECTRICAL SHORT. HOWEVER, THERE HAVE BEEN NEW REPORTS OF THERMAL INCIDENTS ON HWFS MODULES AFTER THIS IMPROVEMENT WAS INSTALLED. THESE INCIDENTS RESULTED FROM A NEW FAILURE MODE ATTRIBUTED TO THE DEVICE'S THERMAL PROTECTION FEATURE. THE SIGNIFICANCE VARIES FROM MINOR DISTORTION TO CONSIDERABLE MELTING OF THE PLASTIC AROUND THE HWFS FLUID CHAMBER.
Consequence & remedy
Consequence: IT IS POSSIBLE FOR THE HEATED WASHER MODULE TO IGNITE AND A FIRE MAY OCCUR.
Remedy: DEALERS WILL PERMANENTLY DISABLE AND REMOVE THE HEATED WASHER FLUID MODULE. AN UPDATED PAGE FOR THE OWNER MANUAL WILL BE PROVIDED AND INSERTED IN THE OWNER MANUAL TO DOCUMENT THAT THE FEATURE HAS BEEN PERMANENTLY DISABLED AND REMOVED FROM THE VEHICLE. THE SAFETY RECALL BEGAN ON JUNE 11, 2010. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, SATURN AT 1-800-972-8876, GMC AT 1-866-996-9463 AND HUMMER AT 1-800-732-5493 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
May 6, 2009
GM IS RECALLING 27,188 MY 2009 CADILLAC ESCALADE, ESCALADE HYBRID, ESCALADE ESV, AND ESCALADE EXT; CHEVROLET AVALANCHE, SUBURBAN, TAHOE, TAHOE HYBRID, AND COLORADO; AND GMC YUKON, YUKON HYBRID, YUKON XL, AND CANYON VEHICLES. THE FUEL SYSTEM CONTROL MODULES MAY HAVE A CONDITION IN WHICH AN ADHESIVE SEPARATION OF THE ROOM TEMPERATURE VULCANIZING (RTV) SEAL BETWEEN THE SEAL AND THE HOUSING MAY ALLOW WATER TO SEEP INTO THE MODULE.
Consequence & remedy
Consequence: WATER IN THE MODULE COULD CAUSE A SHORT OR OPEN CIRCUIT, ILLUMINATION OF THE SERVICE ENGINE SOON LAMP, SETTING OF DIAGNOSTIC TROUBLE CODES OR THE ENGINE MAY BE HARD TO START, MAY NOT START OR MAY STALL INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSTALL A NEW FUEL SYSTEM CONTROL MODULE FREE OF CHARGE. THE RECALL BEGAN ON MAY 18, 2009. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438 AND GMC AT 1-866-996-9463 OR AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗