IllustrationALL FOUR POWER WINDOW REGULATORS HAVE FAILED....WE REPLACED ONE AT APPROX $400, BUT IT WILL BE ANOTHER $1000 TO REPLACE THE OTHER THREE SO WE HAVEN'T DONE IT YET....ASKED CADILLAC FOR ASSISTANCE...DENIED, BUT KEPT PRESSING AND THEY ARE REVIEWING IT. *TR
2004 Cadillac Deville
Owner reports · Recalls · Investigations
More warning signs than most Deville years
Owner complaints for the 2004 Cadillac Deville are substantially higher than the model-year median of 44.
About this comparison →How this year compares
Owner complaints by model year
Compare all Deville years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
170–25K
2825–50K
3650–75K
2275–100K
28100–150K
5150K+
136 reports with mileage · 31 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 47 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Steering. Review the 36 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
13 crash reports4 fire reports12 injury reports
Visibility complaints
30 reportsWITHIN THE PAST 20 MONTHS, I HAVE HAD THREE OF MY WINDOW REGULATORS BREAK ON MY 2004 CADILLAC DHS AND HAVE PAID OVER $1000 TO REPAIR TWO OF THEM. THE THIRD IS NOW GOING TO COST ME $690.00. I CONTACTED GM AND THEY REFUSED TO DO ANYTHING ABOUT IT CLAIMING IT IS NOT THEIR PROBLEM. THE SERVICE MANAGER AT THE LOCAL DEALERSHIP ADVISED…
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WITHIN THE PAST 20 MONTHS, I HAVE HAD THREE OF MY WINDOW REGULATORS BREAK ON MY 2004 CADILLAC DHS AND HAVE PAID OVER $1000 TO REPAIR TWO OF THEM. THE THIRD IS NOW GOING TO COST ME $690.00. I CONTACTED GM AND THEY REFUSED TO DO ANYTHING ABOUT IT CLAIMING IT IS NOT THEIR PROBLEM. THE SERVICE MANAGER AT THE LOCAL DEALERSHIP ADVISED THERE IS A PROBLEM WITH 2001-2004 MODELS AND THEIR WINDOW REGULATORS. I ALSO NOTICE ON-LINE THAT THERE ARE MANY COMPLAINTS ABOUT THE WINDOW REGULATORS BREAKING, HOWEVER GM REFUSES TO DO ANYTHING ABOUT IT. IS THERE ANY WAY THAT THIS COULD BE LOOKED INTO BY THE FEDERAL GOVERNMENT AND POSSIBLY CAUSE A RECALL ON THESE ITEMS BECAUSE OBVIOUSLY GM IS REFUSING TO ADMIT THAT THERE IS A PROBLEM. THANK YOU FOR YOUR CONSIDERATION. *TR
WE WERE PARKED WAITING TO PICK UP A FRIEND AND HEARD A NOISE THAT SOUNDED LIKE SOMEONE HAD THROWN A STONE AT OUR DRIVER SIDE WINDOW. THE WINDOW DROPPED DOWN APPROXIMATELY TWO INCHES, AND WOULDN'T GO BACK UP. THE CABLE MECHANISM THAT OPERATES THE WINDOW BROKE. NOW WE HAVE HAD A TOTAL OF THREE THAT HAVE BROKEN IN THE SAME MANNER, …
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WE WERE PARKED WAITING TO PICK UP A FRIEND AND HEARD A NOISE THAT SOUNDED LIKE SOMEONE HAD THROWN A STONE AT OUR DRIVER SIDE WINDOW. THE WINDOW DROPPED DOWN APPROXIMATELY TWO INCHES, AND WOULDN'T GO BACK UP. THE CABLE MECHANISM THAT OPERATES THE WINDOW BROKE. NOW WE HAVE HAD A TOTAL OF THREE THAT HAVE BROKEN IN THE SAME MANNER, WITH THE SAME SOUND AND WINDOW DROPPING DOWN. REPAIR MAN SAID THE PROBLEM IS A FAULTY DESIGN AND CARRIES A REPAIR COST OF OVER $395.00 EACH. *TR
OVER THE COURSE OF THE LAST 8-MONTHS MY 2004 CADILLAC DTS WINDOWS' MOTOR (FRONT AND REAR, LEFT AND RIGHT) FAILED TO RAISE THE WINDOWS AFTER THEY HAD BEEN LOWERED. ONE WINDOW AT A TIME. THIS IS A PROBLEM ON THIS MODEL YEAR (2004). MANY OTHERS HAVE HAD THE SAME INCIDENT. I AM LUCKY IN THAT I HAD A WARRANTY IN EFFECT. *TR
THE POWER WINDOWS IN MY 2004 DEVILLE ONE WINDOW PER YEAR HAS JUST GONE BAD THE MOTOR FOR THE POWER WINDOW HAD TO BE REPLACED AND IT HAS COST ME $300.00 PER WINDOW. SO FAR THREE WINDOWS HAVE GONE OUT AND I AM NOW WAITING FOR THE FOURTH AND HOPEFULLY FINAL WINDOW TO GO OUT AT A COST OF $1,200.00. *TR
TL*THE CONTACT OWNS A 2004 CADILLAC DEVILLE. ON AUGUST 22, 2008, THE CONTACT INSERTED THE KEY INTO THE IGNITION AND THE AIR BAGS SUDDENLY DEPLOYED. THE DEPLOYMENT MADE A LOUD BANG THAT STARTLED HIM AND HIS WIFE. THE POLICE AND FIRE DEPARTMENTS ARRIVED AND FILED A REPORT. THE CONTACT'S WIFE SUSTAINED BRUISES ON HER BODY AND F…
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TL*THE CONTACT OWNS A 2004 CADILLAC DEVILLE. ON AUGUST 22, 2008, THE CONTACT INSERTED THE KEY INTO THE IGNITION AND THE AIR BAGS SUDDENLY DEPLOYED. THE DEPLOYMENT MADE A LOUD BANG THAT STARTLED HIM AND HIS WIFE. THE POLICE AND FIRE DEPARTMENTS ARRIVED AND FILED A REPORT. THE CONTACT'S WIFE SUSTAINED BRUISES ON HER BODY AND FACE. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER FOR REPAIR. SINCE THE REPAIR, ALL OF THE OTHER WARNING LIGHTS ARE ILLUMINATED ON THE INSTRUMENT PANEL. HIS WIFE IS SCARED TO DRIVE THE VEHICLE. THEY SPOKE WITH THE CADILLAC MANUFACTURER, BUT THEY DID NOT SEEM TO CARE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS PARKED OVERNIGHT IN THE CONTACT'S GARAGE. THE FAILURE MILEAGE WAS 21,743. UPDATED 10/14/08 *BF THE REAR DRIVER WINDOW WAS INOPERATIVE. UPDATED 10/15/08. *JB
TL*THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHEN THE CONTACT ROLLED DOWN THE REAR PASSENGER WINDOW, IT WOULD NOT COME BACK UP. PRIOR TO THE FAILURE, BOTH THE FRONT DRIVER AND PASSENGER WINDOWS EXPERIENCED THE SAME FAILURE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT MILEAGE WAS 16,800 AND FAILURE MILEAGE W…
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TL*THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHEN THE CONTACT ROLLED DOWN THE REAR PASSENGER WINDOW, IT WOULD NOT COME BACK UP. PRIOR TO THE FAILURE, BOTH THE FRONT DRIVER AND PASSENGER WINDOWS EXPERIENCED THE SAME FAILURE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT MILEAGE WAS 16,800 AND FAILURE MILEAGE WAS 13,000.
THE WINDOWS KEEP FALLING DOWN ON MY NEW CAR. OPERATING MECHANISM IS IMPROPERLY DESIGNED.*CN
APRIL 2007 RIGHT PASSENGER POWER WINDOW WENT OUT. MAY 2007 RIGHT REAR WINDOW. POWER WINDOW WENT OUT. DECEMBER 2007 DRIVER SIDE POWER WINDOW HAS GONE OUT. DEALER HAS NOT OFFERED ANY HELP OR COMPENSATION. THEY GAVE ME THE PHONE NUMBER FOR THEIR CUSTOMER SERVICE HEADQUARTERS. I CALLED, THEY WERE NICE AND PROMISED TO SPEAK TO TH…
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APRIL 2007 RIGHT PASSENGER POWER WINDOW WENT OUT. MAY 2007 RIGHT REAR WINDOW. POWER WINDOW WENT OUT. DECEMBER 2007 DRIVER SIDE POWER WINDOW HAS GONE OUT. DEALER HAS NOT OFFERED ANY HELP OR COMPENSATION. THEY GAVE ME THE PHONE NUMBER FOR THEIR CUSTOMER SERVICE HEADQUARTERS. I CALLED, THEY WERE NICE AND PROMISED TO SPEAK TO THE DEALER. IT SEEMS THE DEALER HAS NOT RESPONDED TO THE CALLS FROM CUSTOMER SERVICE. NOW, CUSTOMER SERVICE HASN'T RETURNED MY CALL. I'M WAITING FOR THE FOURTH AND FINAL POWER WINDOW TO GO BAD ANY MINUTE. *TR
IN THE PAST SIX MONTHS THREE WINDOW REGULATORS HAVE FAILED IN MY 2004 CADILLAC DTS. *TR
Official recalls
114V355000 · Electrical System:ignition
Jun 23, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.