2015 Cadillac Cts

TL* THE CONTACT OWNS A 2015 CADILLAC CTS. THE CONTACT DISCOVERED A RECALL ON THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 20V038000 (SUSPENSION). THE CONTACT STATED THAT PRIOR TO KNOWING ABOUT THE RECALL, THE SERVICE REAR AXLE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT CALLED CADILLAC OF BELLEVUE 600 116TH AVE NE, BELLEVUE, WA 98004 WHERE HE WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 62,500. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

FLORIDA RESIDENT, BUT A SPEND SUMMER IN WYOMING. I LEAVE MY 2 CARS IN MY FLORIDA GARAGE FOR THE SUMMER. GARAGE IS NOT A/C SO IT GETS HOT. THIS YEAR WHEN I RETURNED, I NOTICED MY CADILLAC CUE SYSTEM WAS NOT RESPONDING WHEN I TOUCHED THE SCREEN. THE CUE SYSTEM CONTROLS ALMOST ALL FUNCTIONS OF THE CAR. THE CUE SYSTEM WOULD BE OPERATIONAL FOR A FEW SECONDS WHEN THE CAR IS FIRST STARTED AND THEN IT WOULD FREEZE OR LOCK UP. WHEN THIS HAPPENED IT WOULD CHANGE VARIOUS FUNCTIONS OF THE CAR. FOR EXAMPLE IT WOULD; 1) PROGRAM CURRENT RADIO STATION ON ADDITIONAL PRESETS, 2) CHANGE PRESET DRIVER SETTINGS SUCH AS SEAT, STEERING WHEEL AND MIRROR LOCATIONS, ETC., 3) TURN OFF AUTOMATIC HEADLIGHT FUNCTIONS, 4) TURN OFF AUTOMATIC DOOR LOCKING FUNCTIONS. BASICALLY ANY FUNCTION OF THE VEHICLE THAT CAN BE CHANGED AS A USER FUNCTION THRU THE CUE SYSTEM, NOW IS SUBJECT TO BE CHANGED RANDOMLY WHILE THE CAR IS BEING DRIVEN. MOST OF THESE FUNCTIONS THAT ARE RANDOMLY CHANGED CANNOT BE ACCESSED EXCEPT THRU THE CUE SYSTEM. THUS I NO LONGER HAVE CONTROL OF MY VEHICLE. CALLED DEALER & MADE APPT FOR SERVICE -- TOOK CAR IN ON 10/17 -- DEALER SAID THEY HAD TO ORDER NEW RADIO, HAD TO MATCH VIN# (NOT TRUE) -- CALLED 10/24 TO SEE IF THEY HAD PART, THEY SAID NOT YET. -- WENT TO DEALER ON 10/31, DEALER SAID THEY DID NOT KNOW WHEN THEY WOULD GET PART, WOULD CALL ME. -- SAID I WASN'T ALONE WITH THIS PROBLEM. -- DEALER SAID WOULD COST 1700 TO FIX PROBLEM -- AS OF 11/13 STILL HAVE NOT HEARD ANYTHING. -- CALLED CADILLAC SUPPORT 11/12, THEY SAID THEY WOULD GET BACK WITH ME. FOUND OUT VIA USER FORUMS THAT CADILLAC WAS AWARE OF PROBLEM YEARS AGO, THOUSANDS OF USERS HAVE THIS PROBLEM. I WAS NOT INFORMED OF PROBLEM WHEN I BOUGHT CAR; THIS IS A SAFETY ISSUE AND A FRAUD ISSUE BY CADILLAC. OVER 660,000 CADILLACS HAVE THIS PROBLEM. NO WONDER THEY ARE HAVING PROBLEMS GETTING PARTS.

ON AUGUST 5, 2019, I WAS TRAVELLING DOWN A TWO LANE ROAD @ 35-40 MPH AND WITH A LOUD CLUNK FROM THE REAR OF THE CAR, THE REAR WHEELS LOCKED UP. I WENT INTO A SKID AND THE FRONT OF THE CAR SWERVED BACK AND FORTH ACROSS BOTH LANES. I WAS ABLE TO KEEP THE CAR UNDER ON THE ROAD AS I APPLIED THE BRAKES AND STEERED INTO THE SKID AS THE FRONT OF THE CAR SWERVED BACK AND FORTH. FORTUNATELY, AN ONCOMING DRIVER WAS ABLE TO STOP HIS CAR IN TIME TO AVOID A HEAD-ON WHEN HE SAW ME SWERVE INTO HIS LANE. I CALLED THE DEALER, WHO SENT A TOW TRUCK. THE SERVICE MANAGER LOOKED AT THE CAR THE NEXT DAY AND CONFIRMED THE DIFFERENTIAL WAS BAD--ALL KINDS OF METAL CHUNKS CAME OUT WITH THE OIL WHEN THEY DRAINED IT. HE TOLD ME THAT THE INTERIOR OF THE DIFFERENTIAL HAD PRETTY MUCH SELF-DESTRUCTED. THE CAR WAS WITHIN ITS POWERTRAIN WARRANTY, SO THE SERVICE MANAGER SAID THE DEALER WOULD REPLACE THE DIFFERENTIAL. ALMOST TWO MONTHS LATER, THE DEALER HASN'T LOCATED A REPLACEMENT DIFFERENTIAL. THIS CAR IS A CADILLAC V-SPORT, A PERFORMANCE-ORIENTED MODEL WITH AN ELECTRONIC LIMITED SLIP DIFFERENTIAL. DURING THE YEARS THIS MODEL WAS IN PRODUCTION, GENERAL MOTORS MADE LESS THAN 1,000 PER YEAR, AND I BELIEVE THAT PERHAPS THE DIFFERENTIAL WAS A SPECIAL TYPE FOR THE V-SPORT, ALTHOUGH I AM NOT SURE. I DO KNOW OF OTHERS HAVING THIS EXACT SAME PROBLEM--THEY HAVE REPORTED THE PROBLEM ON A CADILLAC V-SPORT USER'S GROUP FOUND AT CADILLACFORUMS.COM. THE ATTACHED PICTURES SHOW THE SKID MARKS MADE BY THE REAR WHEELS AND WHERE THE FRONT OF THE CAR ENDED UP. THE CAR ON THE SIDE OF THE ROAD IS MINE, WHERE SOME PASSERSBY PUSHED THE CAR.

I HAD ADAPTIVE CRUISE ON, WAS AT A STOP LIGHT, SO ADAPTIVE STOPPED, THE TRUCK IN FRONT OF ME MOVED BECAUSE THE LIGHT TURNED GREEN, SO TO ENGAGE THE CRUISE I GENTLY GAVE IT GAS AND I FELT THE CRUISE KICK SO I MOVED MY FOOT AND THEN THE CAR LUNGED INTO THE TRAILER HITCH OF THE TRUCK IN FRONT OF ME. I HAD NO TIME TO REACT, THE CRASH WARNING DID NOT FLASH NOR DID THE BRAKING ASSIST ENGAGE. LUCKILY THE GUY I HIT WAS NOT AFFECTED THE HITCH PREVENTED DAMAGE TO HIS TRUCK BUT MY CAR TOOK ALL THE DAMAGE. I WAS SO SHOOK THAT BEFORE I COULD APPLY BRAKES MY CAR STILL WAS TRYING TO MOVE FORWARD EVEN THOUGH IT HAD HIT THE HITCH. THIS WAS ON A HIGHWAY JUST AS IT WAS MERGING TO A STREET. I CONTACTED CADILLAC/GM AND SENT THEM PICTURES AND 2 DAYS LATER THEY CALLED AND SAID I HAD NO CASE, THEY DID NOT EVEN SEND ME TO A DEALER TO CHECK OUT THE SYSTEM BY A PROFESSIONAL.

APRIL 4, 2018 TO WHOM IT MAY CONCERN: THIS IS MY RECOLLECTION AT DISCOVERING THAT MY CADILLAC CTS 2015 GOT ON FIRE AT MY FRIENDS HOME IN SHELBY MICHIGAN ON MARCH 25TH, 2018. ON MARCH 24TH MY WIFE (LOURDES ROBLES) AND I ARRIVED AT OUR FRIENDS HOME AT 48307 RED OAK IN SHELBY MICHIGAN TO CELEBRATE OUR FRIENDS BIRTHDAY. AT THE PARTY THERE WERE APPROXIMATELY 10 COUPLES FROM WHOM 5 WHERE STILL THERE AND WITNESSED THE EVENT. THE MAJORITY OF THEM WORK FOR THE AUTO INDUSTRY AND SOME ARE GENERAL MOTORS EMPLOYEES, INCLUDING ARTEMIO CORTEZ WHO IS A GLOBAL BUSINESS DIRECTOR FOR GM. AT 2:20 AM WE WHERE PREPARING TO LEAVE AND I USED THE ONSTAR APPLICATION TO REMOTELY TURN ON THE VEHICLE SO IT WOULD WARM UP BEFORE LEAVING. AFTER SAYING GOODBYE TO OUR FRIENDS AT 2:32 AM (ACCORDING TO THE MOTION CAMERA) WE ARE WALKING OUT OF THE HOME AND IMMEDIATELY NOTICED THAT MY CADILLAC WAS ON FLAMES. I COULDN'T BELIEVE THE CAR WAS ON FIRE AND I RAN TOWARDS THE CAR UNTIL I NOTICED THAT THE FLAMES INSIDE THE VEHICLE WERE OVERWHELMING. I ASKED MY WIFE TO INFORM OUR FRIENDS AND HAVE THEM MOVE THE 2 CARS NEAR OUR CAR: A FORD FIESTA IN THE FRONT AND A CADILLAC XT5 IN THE BACK. MY WIFE NOCKED ON THE DOOR AND TOLD OUR FRIEND TO TELL THE REST OF THE GROUP SO THEY COULD MOVE THE VEHICLES. AT THE SAME TIME I WAS MAKING MY FIRST CALL TO 911 (2:33 AM) FOLLOWED BY A SECOND CALL AT 2:38 AM. THE OWNER OF THE CADILLAC XT5 MOVED HIS CAR TO A SAFE PLACE IN FRONT OF THE HOUSE, THE OWNER OF THE FORD FIESTA DIDN'T MOVE THE CAR TO PREVENT ANY ONE FROM GETTING INJURED. THE FIRE TRUCK ARRIVED AT 2:43 AM ACCORDING TO THE COPY OF THE REPORT. *TT *CN

MY CAR WAS PARKED ON A NEIGHBORHOOD ROAD. I USED MY REMOTE START AND WHEN I WALKED OUT THE DOOR WITH MY 14 MONTH OLD SON ONLY 3-4 MINUTES LATER, MY CAR WAS ALREADY ON FIRE. I COULD SEE THE FLAMES THROUGH THE WINDOWS AND WITHIN MINUTES THE CAR WAS FILLED WITH BLACK SMOKE. THE BACK DRIVER SIDE WINDOW HAD BUSTED AND THE INTERIOR WAS COMPLETELY ENGULFED IN FLAMES. THE FIRE INVESTIGATOR DEEMED THE HEATED SEATS AS THE CAUSE OF THE FIRE AND BELIEVE IT WAS DUE TO A SHORT IN THE WIRING. MY CAR IS A TOTAL LOSS.