2013 Cadillac Cts

I noticed that on the dash a message that service is needed on one of the airbags. I then scheduled appointment to have the problem corrected. I was informed by the dealership’ service department that I need a passenger airbag replacement on the passenger side of the car, and they also informed me that GM no longer manufactures the airbag that I need. I was not given any assistance on how to replace this safety feature in the car, nor was I notified by the manufacturer that airbag was discontinued.

TL* THE CONTACT OWNED A 2013 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING AT 55 MPH, THE CONTACT CRASHED INTO A DEER WHICH CAUSED AN AIR BAG DEPLOYMENT MESSAGE; THE AIR BAGS WERE NOT DEPLOYED. THE CONTACT STATED ONLY AN ODD SMELLING POWDER EMITTED FROM THE AIR BAG LOCATION. THE CONTACT SUSTAINED BRUISING IN TORSO, AND SWELLING IN EYES DUE TO POWDER; MEDICAL ATTENTION WAS NOT SOUGHT. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO LOCAL TOW LOT WHERE IT WAS DIAGNOSED WITH BEING DESTROYED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. THE VIN WAS NOT AVAILABLE.

I WAS DRIVING ALONG HIGHWAY 70 DOWNTOWN ST LOUIS WHEN ALL THE SUDDEN ALL 4 CEILING/CURTAIN AIRBAGS WENT OFF ONLY, NO OTHER AIRBAGS DEPLOYED, JUST THE ONES STATED. I PULLED THE VEHICLE OFF THE HIGHWAY. I WAS ABLE TO DRIVE THE VEHICLE BACK TO MY HOUSE WHERE IT REMAINS. THIS INCIDENT HAPPENED ON THE EVENING OF OCTOBER 19, 2019. I JUST PURCHASED THIS VEHICLE 3 WEEKS AGO. THE DEALERSHIP IS CLOSED ON SUNDAYS WHERE I PURCHSED IT. THERE IS NO BODY DAMAGE TO THE VEHICLE, LIKE I SAID THE AIRBAGS JUST WENT OFF FOR NO REASON.

TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED THAT WHILE TRAVELING 45 MPH, HE BECAME INVOLVED IN A MULTI-VEHICLE CRASH. THE CONTACT ABRUPTLY APPLIED THE BRAKES HOWEVER, THE VEHICLE DID NOT RESPOND AND THE AIR BAG EXPLODED. THERE WAS AN UNKNOWN GRAY SUBSTANCE THAT WAS EMITTED FROM THE AIR BAG UPON DEPLOYMENT, WHICH AFFECTED THE CONTACT'S VISION AND BREATHING ABILITIES. ADDITIONALLY, THE CONTACT SUSTAINED THREE FRACTURED RIBS AND INJURIES TO THE NECK, KNEE, ANKLE AND HEAD WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS LATER TOWED TO AN AUTHORIZED DEALER BUT WAS NOT DIAGNOSED TO DETERMINE THE CAUSE OF THE BRAKE FAILURE. THE CONTACT HAD ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V394000 (ELECTRICAL) HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. NEITHER THE DEALER NOR THE MANUFACTURER WAS ABLE TO INDICATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.