2003 Cadillac Cts

TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT THE TRANSMISSION ASSEMBLY MADE AN ABNORMAL SOUND AND THE GEARS SLIPPED WITHOUT WARNING. MARTIN BUICK GMC (12101 W OLYMPIC BLVD, LOS ANGELES, CA 90064, (310) 622-9334) WAS UNABLE TO PROVIDE A PERMANENT REMEDY; THEREFORE, THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED AFTER SEVERAL EXTENSIVE REPAIRS FROM THE DEALER. THE CONTACT WAS PROVIDED WITH A LOANER VEHICLE FOR MORE THAN THREE MONTHS. THE DEALER RETURNED THE VEHICLE TO THE CONTACT WITHOUT IT BEING REPAIRED. THE VEHICLE WAS UNABLE TO BE DRIVEN SAFELY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CASE MANAGER WAS TO FOLLOW-UP WITH THE DEALER AND OWNER TO DETERMINE IF THERE WERE GUIDELINES FOR A REPAIR. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

AT ABOUT APPROXIMATELY 4:22 AM THIS MORNING MY CAR WAS ENGULFED IN FLAMES IN MY DRIVEWAY. I WAS AWAKENED BY MY CADILLAC CTS 2003 CAR ALARM AS THE FLAMES WE'RE VISIBLE THRU MY BEDROOM WINDOW. AT WHICH TIME I RAN OUTSIDE TO TURN ON THE WATER HOSE TO TURN OFF THE FIRE AS MY FAMILY WAS SLEEPING IN THE HOUSE. MY HUSBAND'S CAR WAS RIGHT NEXT TO MY CADI THAT HAD A FULL TANK OF FUEL. I CALLED 911 AND THE FIRE DEPARTMENT ARRIVED TO TURN OFF THE FIRE ON THE CADILLAC CTS 2003. AND FOR MORE THAN TEN MINUTES THE FIRE WAS STILL BLAZING AS THE FIREMEN UNABLE TO CONTROL THE FLAMES. MY CAR IS GONE AS IT BURNED DOWN. PLEASE HELP ME TO UNDERSTAND WHY THIS HAPPENED. I ONLY CARRIED LIABILITY AS THIS WAS ALL I COULD AFFORD. I THANK THE LORD THAT EVEN WHEN WE WERE IN HARM'S WAY, HE JEHOVAH GOD PROTECTED US. ALL THE GLORY TO JESUS CHRIST THAT THEIR WAS NO LOST OF LIFE. MATERIAL THINGS CAN BE REPLACED. I AM GRATEFUL TO GOD FOR HIS MERCY AND GRACE. HE HAS TOTAL CONTROL AND I KNOW THAT HE WAS WITH US. I WAS NOT AWARE THAT THESE CARS HAVE A HISTORY OF CATCHING ON FIRE. I AM GLAD THAT WE WERE NOT ON THE ROAD WHEN THIS HAPPENED. MY MOTHER SUFFERED A STROKE AND THIS COULD OF BEEN MORE DETRIMENTAL BUT GOD DID NOT PERMIT THE HAND OF THE ENEMY TO TOUCH US PHYSICALLY, HALELUJAH TO THE LAMB OF GOD! I AM BLESSED TO BE A CHILD OF GOD! I KNOW THAT HE WILL GIVE US JUSTICE BECAUSE HE DOES NOT FORSAKE HIS CHILDREN AND HE IS A GOD THAT DOES NOT LIE. HE IS GOD EMANUEL! HE IS MY SHALOM!

I WAS DRIVING DOWNHILL ON DALLAS RD IN WEST RICHLAND, WA I STARTED TO APPLY BRAKES TO TURN INTO QUAIL SPRINGS APARTMENT COMPLEX, IDK WHETHER IT WAS DUE TO THE ROAD OR THE WAY I HIT THE BRAKES BUT IT MOVED MY KEY OUT OF THE RUN POSITION CAUSING THE ENGINE TO TURN OFF, I WAS SLOWING DOWN PROGRESSIVELY FROM 55 MILES AN HOUR AND HEARD SOMETHING THAT SOUNDED LIKE MY ENGINE HAD FALLEN APART. AFTER GETTING IT STOPPED I POPPED THE HOOD AND NOTICED DAMAGE TO MY TENSIONER PULLEY IT HAD CAME OFF AND MY SERPENTINE BELT HAD SHREDDED, I CALLED AND GOT IT TOWED TO THE NEAREST PLACE I COULD TO GET IT LOOKED AT. WHEN REPLACING THE SERPENTINE BELT THEY SAID IT'D BE GOOD TO CHECK THE TIMING BELT AS WELL JUST IN CASE. UPON CHECKING IT THEY NOTICED PIECES OF SERPENTINE BELT HAD GOTTEN INSIDE OF THERE SOMEHOW CAUSING THE TIMING BELT DAMAGE. WITH THIS TYPE OF ENGINE IF TIMING BELT GETS RUINED 98% VALVES AND PISTONS KISS WHICH CAUSES BENT VALVES ON THE HEAD. I WAS TOLD THE CAR WOULD NOT RUN ANYMORE UNLESS I PUT A BRANDNEW ENGINE IN AND THEY WANTED TO CHARGE ME 6000 FOR THAT, I LOOKED UP A USED ENGINE ON EBAY FOR 650 THEY STILL WANTED 3000, I DON'T HAVE THAT KIND OF MONEY SITTING AROUND AND HAVE BEEN SUFFERING WITHOUT MY VEHICLE SINCE THIS HAPPENED. I'VE MISSED WORK AND AM LUCKY ME OR CHILD WEREN'T HURT DURING THIS SITUATION. I CALLED THE LOCAL CADILLAC DEALERSHIP THIS MORNING AND EXPLAINED WHAT HAPPENED THE GUY I SPOKE WITH WAS VERY RUDE AND TOLD ME THERES NOTHING THE COULD DO TO HELP ME, I ASKED ABOUT THE RECALL AGAIN AND HE SAID I NEED TO CALL CORPORATE I DIALED THE NUMBER HE GAVE ME AND DIDN'T GET THRU TO ANYBODY. LUCKY I LOOKED UP THE NUMBER MYSELF EXPLAINED THE SITUATION TO THEM THEY GAVE ME A CASE # AND SAID I'D BE CONTACTED WITHIN 1TO 2 BUSINESS DAYS BY A SENIOR ADVISOR. BOTTOM LINE IS I'M STILL STUCK WITHOUT A WORKING VEHICLE DUE TO THIS RECALL.

TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING BRAKE FLUID AND THE LOW BRAKE FLUID WARNING INDICATOR ILLUMINATED. THE CONTACT OBSERVED SMOKE COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE NEAR THE TIRE. AN INDEPENDENT MECHANIC CONFIRMED THE FAILURE, BUT DID NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT WAS ADVISED TO REFILL THE BRAKE FLUID CONTAINER. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 126,000.

I PURCHASED A 2003 CADILLAC CTS FROM CAR MART IN ANNISTON, ALABAMA ON OR ABOUT MAY 5, 2017. SHORTLY AFTER SIGNING THE CONTRACT, WHICH INCLUDED AN AIRBAG REFERENCE, THE SERVICE AIRBAG LIGHTS CAME ON. THEY COME ON AT RANDOM TIMES AND INCLUDE SERVICE AIRBAG ANDREW AIRBAG ICON. I DID NOT NOTICE THAT THE BOTTOM OF THE AIRBAG ON THE DRIVER STEERING WHEEL HAD A SMALL CRACK ACROSS IT THAT YOU COULD ACTUALLY SEE THE AIRBAG CONTAINER. AFTER BEING ASSURED THAT AN EXCUTIVE OF THE COMPANY WOULD REVIEW OUR CONTRACT AND GET BACK WITH ME ON THIS COMPLAINT AROUND 2 WEEKS AFTER TAKING POSSESSION OF VECHICLE. AS OF TODAY I HAVE HAVE NOT BEEN CONTACTED EVEN AFTER CALLING AND LEAVING MESSAGES. I WAS DRIVING DOWN HWY.78 WEST WHEN THE LIGHTS FIRST CAME ON AND CONTINUE TO DO SO AT RANDOM TIMES. MY WIFE IS SHORT SO SHE IS ALMOST UP TO THE STEERING WHEEL. I ALSO HAVE A 5 YR OLD DAUGHTER. I AM IN CONSTANT FEAR AND WORRY THAT THE AIRBAG WILL DEPLOY PREMATURELY OR WHEN HITTING A SMALL POTHOLE. I HAVE CHECKED FOR ANY RECALLS FROM THE MANUFACTURER AND THERE ARE NONE. I WOULD TRULY APPRECIATE ANY ASSISTANCE I CAN GET TO CORRECT THIS PROBLEM. IT IS AN ACCIDENT WAITING TO HAPPEN.