1997 Cadillac Catera

ENGINE FAILED GOING ABOUY 70 MILES AN HOUR TIMING BELT BROKE, CAUSING COMPLETE ENGINE FAILURE, DEALER STATED THAT THIS IS A COMMON PROBLEM CAR REPAIRED BUT STILL HAS PROBLEMS, DEALER CAUSED ADDITONAL PROBLEMS WHEN MAKING REPAIR BROKE BOLT IN ENGINE COST TO REPAIR 800 DEALER REFUSE TO REPAIR OIL LEAK ON VALVE COVER GASKET AGAIN DEALER REFUSES TO REPAIR ALL THOUGH COVERED UNDER WARRENTY. CADILLAC REFUSES TO ACKNOWLEDGE PROBLEMS GIVEN THE RUN AROUND ON CUSTOMER SERVICE LINE CAR WAS OUT FOR 5 WEEKS AT DEALER, CAR HAS SEVERE VIBRATIONS WHEN IDLED DUE TO REPAIR NEW DEALER UNABLE TO DETERMINE PROBLEM OR MAKE REPAIR, HEADLAMPS ALSO FAILED AT ABOUT 50,000 MILES REPLACEMENT COST $1,000 TO MANY PROBLEMS TO LIST

ON JANUARY 30, 2001 NAPOLI MOTORS HAD TO REPLACED LEFT & RIGHT OUTER TIE ROD ENDS, INNER TIE ROD END,CENTER LINK AND BOTH OUTER STABILZER END, ON AUGUST 20, 2001 AS I WAS DRIVING ON INTERSTATE I95 SOUTH THE STEERING WHEEL LOCKED ON ME WHILE ON THE MIDDLE LANE ALMOST HIT SEVERAL VEHICLES BEEN THAT I COULD NOT TURNED EITHER WAY, VEHICLE HAD TO BE TOWED IN BY ROGER'S IN MILFORD TECHNICIANS THERE AT NAPOLI MOTORS COULD NOT FIGURE WHAT WAS WRONG WITH VEHICLE WHEN I CALLED THE TECHNICIANS TOLD ME THAT THE TIMING CHAIN CAUSED THE ENGINE TO BLOW. ON SEPTEMBER 10, 2001 VEHICLE WAS TAKEN BACK FOR SAME PROBLEMS, THEY HAD REPLACED THE ENGINE BUT THE VEHICLE KEPT RUNNING RUFF. ON OCTOBER 31, 2001 VEHICLE WAS BACK AT NAPOLI, NOVEMBER 15, 2001,ON FEBRUARY 19, 2002 I WAS REAR ENDED BY ANOTHER VEHICLE WHILE AT A RED LIGHT WHERE THE OTHER PERSON DAMAGE THE WHOLE REAR OF VEHICLE NEITHER AIR BAG DRIVER OR PASSENGER CAME OUT ALL LIGHTS IN VEHICLE WERE ON AND KEY WILL NOT COME OUT OF THE IGNITION, ON MARCH 22, 2002 VEHICLE WAS TAKEN BACK TO NAPOLI FOR THE KEY PROBLEM AND REMOTES. ON MAY 6, 2002 VEHICLE WAS TOWED TO NAPOLI WHEN THE TECHNICIAN DIAGNOSE WHAT VEHICLE HAD THIS TIME WAS THE SERPENTINE BELT THAT BROKE AND CAUSED THE STEERING WHEEL TO LOCK ON ME AGAIN. TO BE HONEST I WON'T EVEN GO FAR WITH THE VEHICLE BECAUSE OF SAFETY ISSUES. THANK YOU IN ADVANCE AND HOPE TO HEAR FROM THIS DEPARTMENT SOON. *AK

ENGINE DAMAGE WAS DUE TO A BAD TIMING BELT TENSIONER THAT CAUSED TIMING BELT TO COME OFF CAUSING THE CAR TO SUDDENLY STOP IN THE LEFT LANE ON I-75 GOING GOING 75 MPH. THE RESULTS OF THIS WAS BENT INTAKE VALVES, THEREFORE MAKING THE HEADS NOT REPLACEABLE. I HAD TO REPLACE THE ENGINE. I'VE ALSO HAVE FOUND OUT THAT CADILLAC IS WELL AWARE OF THIS PROBLEM BECASUE THAY NOW HAVE A KIT TO TAKE CARE OF THIS PROBLEM. WHAT I DON'T UNDERSTAND IS THAT IF THEY KNEW THAY HAD A PROBLEM WHAY DIDN'T THEY ISSUE A RECALL. GOING 75 MILES PER HOUR AND SUDDENLY LOSING ALL POWER ON A VERY BUSY INTERSTATE COULD BE VERY DANGEROUS. MY FATHER AND I WERE VERY FORTUNATE NOT TO HAVE HAD A SERIOUS WRECK IN THE LEFT LANE. I HAVE FILED A COMPLAINT AGAINST CADILLAC ON THIS ISSUE. THE COST OF THIS FAULTY PART OF GM/\CADILLAC HAS COST ME $5826. PLUS A WEEK WITHOUT A VEHICLE.C00. *AK

PURSHASED CAR WITH 69961 MILES FOR $9935. SECOND DAY OF PURSHASE IN SHOP FOR OVERHEATING. 32 DAYS AFTER PURSHASE IN SHOP FOR WATERPUMP AT A COST OF $420. 3 MONTH AFTER PURSHASE IN SHOP FOR $1400 FOR FRONT CONTROL ARMS AND REAR WHEEL BEARINGS TO GET LINE UP. AFTER DRIVING 14300 MILES TIMING BELT TENSIONER BROKE, AN ESTIMATE OF $8000 FOR REPAIR. NOW A LAWN ORNAMENT. CAN NOT AFFORD TO REPAIR. THE DEALER (FERRIS AUTO CENTER), CADILLAC, AND GM WHICH IS IN CONJUNCTION WITH THE BETTER BUSINESS BUREAR DON'T CARE!

WHILE DRIVING AT 60 MPH CONSUMER NOTICED CAR FELT FUNNY. AS CONSUMER ATTEMPTED TO CHANGE LANES ALL POWER WAS GONE, CONSUMER WAS ABLE TO GET VEHICLE ON THE SHOULDER SAFELY AND HAD VEHICLE TOWED. DEALER FOUND TIMING CHAIN HAD BROKE CAUSING THE ENTIRE ENGINE TO BLOW. MANUFACTURER REFUSED TO MAKE NECESSARY REPAIRS EVEN THOUGH THE OWNERS MANUAL SAYS THE TIMING BELT SHOULD NOT HAVE TO BE CHANGE FOR 100,000 MILES OR 96 MONTHS.

CONSUMER CAN HEAR GRINDING AND LOUD NOISES IN THE BRAKES, BRAKE PADS AND ROTORS HAVE BEEN REPLACED TWICE. *AK CONSUMER STATES HE HAS NEVER EXPERIENCED ANY NOISE OR GRINDING IN THE BRAKES UNTIL THE VEHICLE WAS SERVICED FOR REPLACEMENT OF BRAKES AND ROTORS. SINCE REPLACEMENT OF THE BRAKES AND ROTORS, CONSUMER IS STILL EXPERIENCING LOUD NOISES AND GRINDING IN THE BRAKE SYSTEM. *TT CONSUMER STATES THE CAR WAS BEING SERVICED FOR A LIGHT BULB REPLACEMENT. *YD