2013 Cadillac Ats

THE CUE INFOTAINMENT SYSTEM IS STARTING TO FAIL. SEVERAL SELECTIONS I.E. "MEDIA" AND "SCAN" ARE NOT WORKING. THE CLEAR SCREEN COVER HAS STARTED TO CRACK. IT HAS COME TO MY ATTENTION THAT THIS IS A WIDESPREAD PROBLEM TO THE DEGREE THAT THE SYSTEM FAILS TOTALLY SHUTTING DOWN ALL THE MUSIC CAPABILITIES, REAR CAMERA, AND USE OF THE ON STAR NAVIGATION SYSTEM AS WELL.

RELATED TO NHTSA CAMPAIGN NUMBER: 14V338000. ON THE AFTERNOON OF JUNE 16, 2018, MY 2013 CADILLAC ATS STUCK IN NEUTRAL. BACKED OUT OF A PARKING PLACE IN A PARKING GARAGE AND ATTEMPTED TO SHIFT FROM REVERSE TO DRIVE AND THE SHIFTER STUCK IN NEUTRAL. SHIFTER WOULD MOVE FREELY BUT NOT CHANGE GEARS OUT OF NEUTRAL. THE CAR COULD HAVE ROLLED FORWARD OVER THE EDGE OF THE PARKING GARAGE AND DOWN A HILL WHICH WAS NOT SAFE. I HAD TO APPLY THE PARKING BRAKE AND TURN THE CAR OFF TO KEEP IF FROM ROLLING FORWARD. CALLED FOR A TOW TRUCK. TOW TRUCK DRIVER ARRIVED TO TOW CAR AND RECOGNIZED THE PROBLEM AS A DISCONNECTED SHIFT CABLE. HE WAS ABLE TO RECONNECT THE SHIFT CABLE. ON JUNE 17, DROVE THE CAR TO DEALERSHIP (CLASSIC CADILLAC IN ANNISTON, AL) AND PARKED AT DEALERSHIP FOR DEALER TO INSPECT SHIFT CABLE AND DETERMINE THE CURRENT STATUS. DEALER DETERMINED THE SHIFTER CABLE CONNECTER NEEDED TO BE REPLACED. DEALER REPAIRED THE SHIFTER CABLE BUT SAID IT DID NOT RELATE TO RECALL NUMBER 14V338000. CONTACT GM CUSTOMER SERVICE TO REVIEW THE ISSUE AS IT APPEARED TO RELATE TO THIS RECALL. GM CUSTOMER SERVICE ALSO SAID THE REPAIR WAS NOT COVERED UNDER THIS RECALL. IN READING THE RECALL NOTICE AND THE ISSUE WITH MY CAR, THEY APPEAR RELATED.

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE DRIVING, THE RADIO, AIR CONDITIONER, HEATING SYSTEM, AND WINDSHIELD DEFROSTERS BECAME INOPERABLE. THE CONTACT STATED THAT THE FAILURES OCCURRED TWICE. THE VEHICLE WAS TAKEN TO NORTH COUNTY BUICK AND CADILLAC (1515 AUTO PARK WAY N, ESCONDIDO, CA 92029, (760) 515-3511) WHERE IT WAS DIAGNOSED THAT THE RADIO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE CONTACT WAS OFFERED A DISCOUNT TOWARDS THE REPLACEMENT OF THE RADIO. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO OPERATE WHEN ENGAGED. IN ADDITION, THE HEATING AND AIR CONDITIONING FAILED TO OPERATE CORRECTLY AND THE SUN ROOF SWITCH FAILED TO OPEN OR CLOSE THE SUN ROOF COMPLETELY. THE VEHICLE WAS TAKEN TO GOLD COAST CADILLAC (2123 NJ-35, OAKHURST, NJ 07755, (732) 695-1400), BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE OPERATING THE VEHICLE, THE MESSAGE INDICATING THAT THE ENGINE OVERHEATED SUDDENLY DISPLAYED. THE VEHICLE WAS TAKEN TO PARADISE CHEVROLET (27360 YNEZ RD, TEMECULA, CA) WHERE IT WAS DIAGNOSED THAT THE OVERHEATING WAS DUE TO A FAULTY ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. ON A PREVIOUS OCCASION, THE VEHICLE WAS TAKEN TO THE SAME DEALER FOR OVERHEATING AND IT WAS DIAGNOSED THAT THE COOLANT AND OIL WERE LEAKING FROM THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 83,664.

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THERE WERE SEVERAL PROGRESSING FAILURES WITHIN MONTHS OF OWNING THE VEHICLE. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS WHO DIAGNOSED THAT THE INTAKE O2 SENSOR MAY BE THE CAUSE OF THE FAILURES, BUT NO DATA WAS FOUND. THE CONTACT STATED THAT THERE WERE ELECTRICAL FAILURES, THE TPMS WARNING INDICATOR KEPT ILLUMINATING, THE VEHICLE WAS IDLING ROUGHLY, AND THERE WAS A LEAK IN THE REAR AXLE. IN ADDITION, AN INDEPENDENT MECHANIC STATED THAT THERE WAS A MISFIRE ON CYLINDER THREE. THE DEALER (PENINSULA CHEVROLET, 4 HEITZINGER PLAZA, SEASIDE, CA 93955, (831) 275-0933) DIAGNOSED THAT THERE WAS A LOW RATE OF PRESSURE IN CYLINDER FOUR. THE MANUFACTURER HAD BEEN NOTIFIED FOR MONTHS AND WAS UNABLE TO PROVIDE A PERMANENT SOLUTION. THE MANUFACTURER OPTED TO REFUSE A BUY BACK OR TRADE IN. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *JS

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE THE VEHICLE WAS STATIONARY, THE DEFROSTER FAILED TO DEFROST THE PASSENGER SIDE OF THE WINDSHIELD. BOWSER CADILLAC OF MCMURRAY, PENNSYLVANIA (LOCATED AT 3260 WASHINGTON ROAD, 15317) WAS MADE AWARE OF THE FAILURE AND RECOMMENDED THAT THE CONTACT USE THE AUTO FEATURE OF THE DEFROSTER; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000.