2013 Cadillac Ats

Vehicle would not steer lost power steering and loud noise. Had the vehicle towed to a mechanic. The mechanic informed me that the bolts for the electronic power steering had corroded causing the electronic steering motor to fall. He told me that it is a problem with these cars and gave me a reference number (N202301950) I called GM and they said it was not a recall it was a service bulletin which I never received and is now expired. The vehicle needs a whole new Electric Power Steering Rack and Pinion Assembly due to the faulty corroded GM Bolts not to mention that I could have died or someone else could have been killed due to losing the ability to steer the vehicle because of the faulty GM parts. GM said it is my responsibility to pay for repairs which is thousands of dollars again due to their faulty parts and no fault of my own also not normal wear and tear.

I’m writing here to state that the Cadillac with this VIN [XXX] IS A FRAUDULENT SALE my husband and I have experienced. The car show no damages on CarFax but when we took the car to a certified Cadillac dealership they said they were shocked we could even drive it. The catalytic Converter is completely missing along with several other computer systems issues. The car jumps up and down when you drive it, feels like horseback riding more than a car ride. Cadillac denied working on the car and advised us not to drive it at all Every single warning light that could be on the dash/odometer lit up approx 5mins of being on the highway. Throw the car in the junkyard where it belongs! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I BEEN HAVING ELECTRONIC ISSUES SICE I GOT IT FROM DEALER IN TEMPE AZ CALLED AUTO NATION. THE MAIN TOUCH SCREEN IN COCKPIT WON'T POWER UP HAVE HAD MULTIPLE ISSUES IN PAST FOR REPAIR/REPLACE THIS WILL BE THE THIRD TIME THIS HAS HAPPEN AN NOT ALL PARTS AND SERVICE WAS COVERED UNDER WARRANTY I HAD THRU ALSTATE AN IT WAS A COUPLE HUNDRED OUT OF POCKET FOR THE NEW HARNESS ASSEMBLY THAT CADILLAC HAD FOR A NEW TOUCH SCREEN ASSEMBLY THAT WAS INSTALLED THE LAST TIME IN 2018 AN NOW IT'S HAPPENED AGAIN SCREEN WON'T TURN ON AC CONTROLS WON'T WORK AN TURN SIGNALS ARE INTERMITTENT ALMOST GOT REAR-ENDED DRIVING THROUGH TOWN BECAUSE TURN SIGNAL WOULD NOT INDICATE DIRECTION I WAS TURNING AN OTHER DRIVER HAD BRAKES LOCKED UP SLIDING TOWARDS ME BUT LUCKILY STOPPED WITH ONLY INCHES APART VERY SCARY. BUT IT COMING IN TO SUMMER A AC IS A MUST TO HAVE. BUT NOW SINCE THIS HAS HAPPENED THERE IS A BAD POWER DRAW SOMEWHERE THAT KEEPS MAKING MY BATTERY GO DEAD SO CAR IS PARKED TILL I CAN ENOUGH FINANCES TO COVER MECHANIC. CAR IS WELL MAINTAINED AND NOT DRIVEN HARD IT SHOWS NO RECALLS FOR ELECTRICAL COMPONENTS BUT THIS WILL BE THIRD TIME THIS HAS HAPPEN AN WOULDN'T THINK I AM THE ONLY ONE THIS HAS HAPPEN TO.

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE LOSS ELECTRICAL POWER CAUSING THE INTERIOR LIGHTING AND POWER STEERING TO BECOME INOPERABLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER HONOLULU BUICK GMC CADILLAC (2945 N NIMITZ HWY, HONOLULU, HI 96819, (808) 800-4338) AND DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 103,500. *BF

CUE TOUCHSCREEN FAILS TO RESPOND TO TOUCH. IT STARTED GOING BAD AT THE BOTTOM, BUT THE PROBLEM "SPREADS" UPWARDS MAKING THE ENTIRE SCREEN UNUSABLE. THE HVAC AND RADIO CONTROLS ARE ALL ON THIS TOUCHSCREEN, MAKING IT IMPOSSIBLE TO CONTROL THESE FEATURES WHILE DRIVING. OTHER SETTINGS FOR THE VEHICLE ARE ALSO IN THE CUE SYSTEM, AND ARE NO LONGER AVAILABLE FOR ADJUSTING. NAVIGATION BECOMES UNUSABLE AS WELL.

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE OEM CADILLAC CUE TOUCH SENSE SCREEN HAD BEEN SHORTING WITH NO WARNING. VICTORY CHEVROLET CADILLAC (1360 AUTO CENTER DR, PETALUMA, CA 94952, (707) 353-5254) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INDICATED THAT THE WARRANTY HAD EXPIRED AND THE PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CUE SYSTEM BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A SHIRLEY CADILLAC (10125 S CICERO AVE, OAK LAWN, IL 60453. 800-338-4553) WHO DIAGNOSED THE VEHICLE AND STATED THAT THE CUE SYSTEM HAD FAILED, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DIRECTED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000. THE VIN WAS NOT AVAILABLE.