2015 Buick Verano

The contact owns a 2015 Buick Verano. The contact stated that the driver’s and passenger’s side air bag warning lights were illuminated on the instrument panel. The vehicle was taken to a dealer and the contact was informed that the cause of the failure might be related to crimped wiring inside the vehicle. The contact was provided an estimate for the repair. The manufacturer was notified of the failure however, the contact had not received a response. The vehicle was not repaired. The failure mileage was approximately 90,000.

UPON STARTING THE CAR WE HAVE NO WORKING GUAGES. THE TEMPERATURE AND GAS LEVEL DON'T WORK. AND THE FOLLOWING ERROR MESSAGES SHOW UP ON THE DASH. SERVICE AIR BAG, TIRE MONITORING SYSTEM, FRONT CAMERA, PARKING ASSIST, SIDE DETECTION SYSTEM, AND THEFT DETERRENT SYSTEM. THE CAR IT BASICALLY UNDRIVEABLE. THE BLINKERS DO NOT WORK, HEATED SEATS (THOUGH THAT IS MINOR) RADIO STOPS WORKING. WE DON'T KNOW WHAT THE TEMPERATURE OF THE ENGINE IS, HOW MUCH FUEL WE HAVE AND HOW FAST WE ARE GOING. THERE IS ONLY 68,800 MILES ON IT. WHEN I CALL THE DEALERSHIP (THEY'RE THE ONLY ONES WITH THE TECHNOLOGY TO LOOK AT THIS AND TROUBLESHOOT) THEY TELL ME IT'S A FEW HUNDRED DOLLARS JUST TO RUN DIAGNOSTICS. THIS IS RIDICULOUS THAT THE CAR IS THIS UNSAFE TO DRIVE BUT I HAVE TO PAY TO DIAGNOSE IT. THEN I FIND OUT JUST TO REPLACE THE SIDE DETECTION SYSTEM WILL COST ME LIKE $700. I CAN'T IMAGINE WHAT IT WOULD TAKE TO FIX THIS BIGGER ISSUE. I'M FORCED TO PAY TO HAVE DIAGNOSTICS RUN AT THIS POINT BECAUSE I CAN'T HAVE MY WIFE AND DAUGHTER DRIVING AROUND IN THIS VEHICLE WHEN IT'S THIS UNSAFE. I ALSO HAVE A VIDEO I CAN UPLOAD IF NEEDED. BUT FOR NOW I TOOK SCREENSHOTS OF THE VIDEO AND WILL UPLOAD THEM. WHAT CAN BE DONE ON STUFF LIKE THIS? I APPRECIATE YOUR TIME, JASON

CHEVY CRUZE SERVICE SIDE DETECTION MODULE WAS RECALLED. BUICK VERANO USES THE SAME PART. MY BUICK SHOWED SERVICE SIDE DETECTION. THE DESIGN ALLOWS WATER AND SALT TO INTERFERE WITH THE PERFORMANCE. IT SHUT DOWN MY CAR. ENABLED MY ANTILOCK THEFT SYSTEM AND ALL VOLTAGE SYSTEMS SHUT DOWN. THE CAR PROCEEDED TO DRIVE ERRATICALLY. I WAS ADVISED ONLINE BY A BUICK MECHANIC TO UNPLUG THE DEVICE. MY CAR IS DRIVABLE AGAIN. THIS IS A SAFETY ISSUE. I PAID EXTRA FOR THE BLIND SPOT DETECTOR. EVEN IF I REPLACE IT THE DESIGN WILL ALLOW IT TO HAPPEN AGAIN. IT IS NOT PROTECTED WHERE IT IS LOCATED AND IT SENDS VOLTAGE ERROR CODES OFF(ALL VOLTAGE CODES) SERVICE AIRBAGS, SERVICE EVERYTHING. I HAVE PICTURES AS PROOF. PROOF OF THE CONVERSATION ADVISING ME TO DISCONNECT IT AND A READ OUT FROM A LOCAL GM DEALER SHOWING EVERY VOLTAGE CODE FAILURE.

TL* THE CONTACT OWNS A 2015 BUICK VERANO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO TWINS BUICK GMC (614-515-4194, LOCATED AT 960 MORSE RD, COLUMBUS, OH 43229) WHERE IT WAS DETERMINED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

WHILE PARKED AND WHEN VEHICLE IS RUNNING AND EITHER FRONT OR REAR PASSENGER DOORS ARE OPENED THEN CLOSED AFTER BEING SEATED IN THE PASSENGER SIDE FRONT SEAT, AN INTERMITTENT DIC MESSAGE STATES"SERVICE AIR BAG. THE INDICATOR LIGHT STAYS ON FOR A FEW MINUTES THEN GOES OFF. ALSO RECEIVED ON-STAR DIAGNOSTIC ALERT MESSAGE. HAD VEHICLE SERVICED AT DEALERSHIP 4-9-19. NO TROUBLE CODES CAME UP ON OBD READER. CAR RETURNED TO ME ON 4-10-19. ON 4-16-19,PROBLEM REOCCURRED SAME CIRCUMSTANCES, NO ON-STAR ALERT MESSAGE THIS TIME. LIGHT STAYED ON LONGER THEN CLEARED. WHEN ENTERING GARAGE FOR MY APARTMENT BLDG, WHICH IS ON A SLIGHT INCLINE, DIC AND INDICATOR LIGHT CAME ON AGAIN AND REMAINED. I PARKED MY VEHICLE AND SHUT IT OFF. I WAITED A COUPLE OF MINUTES AND RESTARTED THE VEHICLE. BOTH THE DIC MESSAGE AND AIR BAG WARNING INDICATOR LIGHT CAME BACK ON. I SHUT THE ENGINE AND CONTACTED THE DEALERSHIP. I WAS TOLD BY THE DEALERSHIP THAT IT WOULD BE DIFFICULT TO DIAGNOSE THE ISSUE UNLESS I ARRIVE THERE WITH THE CONDITION OCCURRING AT THE TIME I WAS THERE. THE CLOSEST DEALERSHIP IS ABOUT 35 MINUTES DRIVING TIME FROM MY HOME.