2012 Buick Verano

TL* THE CONTACT OWNS A 2012 BUICK VERANO. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED. THE CONTACT WAITED APPROXIMATELY ONE MINUTE BEFORE RESTARTING THE VEHICLE. THE VEHICLE RESTARTED AND OPERATED NORMALLY. THE CONTACT ALSO STATED THAT THE SAME FAILURE OCCURRED FIVE OTHER TIMES. THE CONTACT DROVE THE VEHICLE TO TWINS BUICK/GMC IN COLUMBUS, OHIO WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND THE PISTONS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 76,952.

EXCESSIVE OIL CONSUMPTION DUE TO DEFECTIVE PISTONS/RINGS. MY OIL BURNS OFF RESULTING IN DIRTY SENSORS, OVERLY DIRTY EXHAUST, A POOR RUNNING ENGINE AND CONSTANTLY HAVING TO ADD OIL. THE OIL ITSELF BECOMES THICK AND BLACK VERY QUICKLY AFTER AN OIL CHANGE. THIS HAS RESULTED IN THOUSANDS OF DOLLARS OF NEEDLESS REPAIRS AND OIL CHANGES BECAUSE THE ROOT PROBLEM WAS NOT WIDELY KNOWN OR ADDRESSED. THE ONLY REPAIR IS PISTON AND RING REPLACEMENT OR ENGINE REPLACEMENT.

I JUST BOUGHT MY BUICK VERANO FOUR MONTHS AGO. I BOUGHT IT WITH BARELY OVER 50,000 MILES ON IT. THE PROBLEM BEGAN WITH IDLING ISSUES. MY CAR WOULD RUN ROUGH, SPUTTER, & DIE OCCASIONALLY. THEN, IT BEGAN HESITATING WHEN I FIRST ACCELERATED. THIS HESITATION HAS BECOME CONSISTENTLY MORE FREQUENT. ABOUT 10 DAYS AGO I WAS PULLING ACROSS AN INTERSECTION WHEN MY CAR HESITATED FOR SEVERAL SECONDS, AND I WAS ALMOST HIT. THIS IS WHEN WE DECIDED TO TAKE IT FOR INSPECTION IMMEDIATELY. WE TOOK IT TO THE CLOSEST BUICK PLACE, AND THEY FOUND AN OIL CONSUMPTION ISSUE CAUSED BY FAULTY PISTONS AND RINGS. AFTER DOING SOME RESEARCH I FOUND THAT THERE HAVE BEEN TECHNICAL SERVICE BULLETINS ISSUED, BUT NO RELATED RECALLS. IF MY CAR HAD HESITATED ANY LONGER AT THAT INTERSECTION, I LIKELY WOULD HAVE BEEN T-BONED. WHAT'S WORSE IS THAT AFTER RESEARCHING I HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH 2012 VERANOS. AT THIS TIME, MY CAR IS STILL IN THE SHOP WHILE MY SPOUSE AND I WORK ON COMING UP WITH AN UNEXPECTED TWO GRAND TO FIX WHAT IS A KNOWN ISSUE TO GM.

I BOUGHT A 2012, CERTIFIED USED, BUICK VERANO IN DECEMBER 2016. IN THE MANUAL, IT SAYS TO CHANGE THE OIL UNTIL WHEN ONE OF THESE 4 THINGS HAPPEN: I'VE GONE 6500 MILES, IT HAS BEEN 6 MONTHS, THE LIGHT SAYS 25% OIL LIFE REMAINING, OR WHEN THE "CHANGE OIL NOW" LIGHT COMES ON. I CHECKED THE OIL WHENEVER I GOT GAS. I WAS CHECKING OIL LEVELS ABOUT TWICE A MONTH. RIGHT AROUND 3 MONTHS AFTER I GOT THE CAR, IT SAID THAT I HAD 70% OIL LIFE, BUT THE DIPSTICK WAS REGISTERING PRETTY LOW, SO I GOT THE OIL CHANGED. MY MILEAGE AT THE TIME WAS JUST UNDER 42,000. TWO MONTHS LATER, ON MAY 18, 2017, I TOOK MY CAR IN. THE MECHANIC DID A FULL INSPECTION, AND HE TOLD ME THAT MY CAR WAS COMPLETELY OUT OF OIL. I HAD ONLY GONE 2500 MILES SINCE MY LAST OIL CHANGE. THEY DID AN OIL CHANGE AND TOLD ME TO WATCH FOR LEAKS. SEPTEMBER 4, I STOPPED TO GET GAS ON MY WAY HOME FROM A LABOR DAY TRIP. I CHECKED MY OIL, AND THE DIPSTICK REGISTERED NOTHING. NONE OF THE WARNING SIGNS WERE PRESENT. I HAD GONE 4,323 MILES SINCE MY LAST OIL CHANGE, AND THE OIL LIFE MONITOR STILL SAID AROUND 60%. AT THIS POINT, MY OVERALL MILEAGE WAS 48,804. TWO MONTHS LATER, NOVEMBER 2, I WAS GOING ON A SHORT TRIP. I WENT TO GET GAS AND CHECK MY OIL; ONCE AGAIN THE DIPSTICK WAS COMPLETELY EMPTY. I WENT TO THE SAME MECHANIC THAT HAD ORIGINALLY DONE THE FULL INSPECTION ON MAY 18. HE LOOKED INTO IT FURTHER AND TOLD ME ABOUT SERVICE BULLETIN #13-06-01-003H: EXCESSIVE OIL CONSUMPTION. I STARTED AN OIL CONSUMPTION TEST. AT THIS POINT MY MILEAGE WAS 52,462. HERE IS THE TIMELINE FOR MY TEST: NOVEMBER 4: 52,462 - COMPLETE OIL CHANGE NOVEMBER 28: 52,976, 514 MILES, ADDED 2 QUARTS OF OIL DECEMBER 15: 53,957, 981 MILES, ADDED 1 QUART OF OIL JANUARY 22: 54,952, 995 MILES, ADDED 2 QUARTS OF OIL HOW BUICK WON'T PAY TO FIX A PROBLEM THEY KNOW EXISTS THAT COULD CAUSE MORE PROBLEMS DOWN THE ROAD...

TL* THE CONTACT OWNS A 2012 BUICK VERANO. WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT THE ENGINE OIL WAS VERY LOW. THE CONTACT INDICATED THAT THE OIL WAS LAST CHANGED IN OCTOBER OF 2017. THERE WAS NO WARNING MESSAGE DISPLAYED INDICATING THAT THE OIL WAS LOW. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER (AXELROD BUICK IN PARMA, OHIO) AND THE MANUFACTURER WERE BOTH NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,256.

I WAS AT A STOP SIGN AND WHEN IT WAS MY TURN TO GO I STARTED TO DRIVE AND REALIZED MY CAR WAS NOT ACCELERATING, I HAD THE GAS PEDDLE ALL THE WAY TO THE FLOOR AS A TRACTOR TRAILER WAS FASTLY APPROACHING MY REAR BUMPER, LUCKLY I WAS ABLE TO COAST TO MEDIAN. TOOK TO DEALER AND THEY SAID THERE WAS A SWITCH THAT NEEDED TO BE REPLACED. MY ENTIRE DASHBOARD LIGHTS AND RADIO WENT OUT, WHICH DEALERSHIP HAD TO REPLACE TWICE. MY CAR SHUT OFF WHILE PULLING INTO A PARKING SPOT, IT WAS RAINING AND DEFROST WAS NOT WORKING, TOOK TO DEALERSHIP WHICH THEY STATED IT WAS MY BATTERY, PAID $200 FOR A NEW BATTERY. MY CAR JERKS AND STALLS WHEN I AM GOING FROM A COMPLETE STOP AND BEGIN TO PICK UP SPEED. I WAS BACKING OUT A PARKING SPOT TODAY AND MY CAR SHUT OFF AND THE CHECK ENGINE LIGHT CAME ON, I RESTARTED MY CAR WHICH THE CHECK ENGINE LIGHT REMAINS ON AND THE STALLING AND JERKING CONTINUES. THESE ISSUES CAN CAUSE A MAJOR ACCIDENT AND IF SEVERE ENOUGHT CAN BE LIFE THREATENING. IF I AM REQUIRED TO HOLD UP MY END OF THE BARGAIN BY PAYING MY CAR NOTE THE MANUFACTURERS NEED TO BE HELD ACCOUNTABLE FOR THEIR END OF THE BARGAIN WHICH IS PROVIDING THEIR BUYERS WITH A SECURE AND RELIABLE VEHICLES FOR FAMILIES.

HUSBAND WAS DRIVING CAR HOME ON A 6 HOUR ROAD TRIP. THE CHECK ENGINE LIGHT CAME ON. EVERYTIME HE WOULD SLOW DOWN TO A STOP OR NEAR STOP THE CAR WOULD SHUT OFF. ENGINE SOUNDS LIKE IT IS MISSING. I HAD ONSTAR RUN THEIR DIAGNOSTIC AND THEY SAID ISSUE WITH TIMING SYSTEM, ERROR CODE P0010. WHAT IF HE WOULD HAVE BEEN KILLED ON HIGHWAY BECAUSE OF THIS. READING OTHER COMPLAINTS IT LOOKS LIKE WE ARE NOT THE ONLY ONES WHO HAD THIS ISSUE.

TL* THE CONTACT OWNS A 2012 BUICK VERANO. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000.

10/26/15 - CAR WOULDN'T START; RECV'D JUMP, REPLACED BATTERY ($169.40). 11/6/15 - CAME OUT OF RESTAURANT, CAR WOULDN'T START. GOT JUMP TOOK TO DEALER. DEALER REPLACED STARTER AND ISSUE RESOLVED. 11/12-11/21: CAR STALLED 8-10 MORE DOCUMENTED TIMES BOTH WHEN BACKING OUT OF PARKING SPOT IN REVERSE AND AT VEHICLE SPEEDS VARYING FROM 35MPH TO 67MPH ON 5 LANE INTERSTATE DURING RUSH HOUR. TOOK TO DEALER AND CALLED GM. REPLACED TWO SOLENOIDS AND SOME HOSE, KEEPING CAR SO TECH CAN DRIVE FOR 2 DAYS TO SEE IF PROBLEM CAN BE REPLICATED. I CAN'T DETERMINE A CAUSE OR PATTERN AND DON'T GET ANY PRIOR WARNING, SO HOPING IT DOES OCCUR IN THEIR POSSESSION DURING TESTING. THIS VEHICLE IS UNRELIABLE AND VERY DANGEROUS. I ALMOST CAUSED A MULTIPLE VEHICLE ACCIDENT ON THE INTERSTATE AND RISK INJURY OR DEATH BY OPERATING THIS VEHICLE. MY FAMILY IS AT RISK, MYSELF AND OTHER MOTORISTS. GM SAYS THERE IS NO PROBLEM BUT AFTER SEEING THE NUMEROUS COMPLAINTS ON NHTSA.GOV AS WELL AS SEVERAL OTHER ONLINE FORUMS, IT IS CLEAR THAT GM IS TRYING TO AVOID ANOTHER ISSUE WITH THEIR VEHICLES. I HAVE OWNED GM PRODUCTS SINCE TURNING 16 AND THIS IS COMPLETELY UNACCEPTABLE. I HAVE BEEN PROVIDED WITH A DEALERSHIP LOANER AND WILL REFUSE TO TAKE MY VERANO BACK AS I DO NOT FEEL SAFE DRIVING OR OWNING THIS VEHICLE. CURRENTLY HAVE OPEN COMPLAINT WITH GM BUT DO NOT HAVE RESOLUTION AT THE TIME OF THIS COMPLAINT.