2011 Buick Regal

TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THERE WAS CONDENSATION IN THE HEADLIGHTS AND THEY FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GILBERT CHEVROLET (3550 US-441, OKEECHOBEE, FL 34974, (863) 261-8947) WHERE IT WAS DIAGNOSED THAT MOISTURE WAS IN THE HEADLIGHTS AND THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 95303514701. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 46,579.

BACK ON FEBRUARY 9TH, 2019 I HAD AN OIL CHANGE AND RECEIVED WHATEVER PREMIUM-ULTRA SYNTHETIC OIL THEY HAD. THIS OIL WAS RATED UP TO 9,000 MILES I BELIEVE. AS I WAS HEADING IN FOR AN OIL CHANGE ON THE MORNING OF JUNE 2ND, 2019 THE CAR SUDDENLY LOCKED WITH BRAKES AND STEERING BECOMING EXTREMELY STIFF. I WAS DRIVING WHEN THIS OCCURRED BUT HAD BEEN COMING TO A STOP WITH NOBODY IN FRONT OF ME LUCKILY. HAD THIS HAPPENED 15 SECONDS BEFORE AS I WAS GOING 55MPH AROUND A CURVE, I WOULD HAVE UNDOUBTEDLY KILLED MYSELF OR SOMEONE ELSE. THERE WAS NO ABILITY TO STEER THE CAR OR BRAKE. WHEN I TOOK THE CAR TO THE DEALERSHIP THEY TOLD ME THE ENGINE WOULD REQUIRE A COMPLETE REBUILD, COSTING SEVEN-THOUSAND-DOLLARS. THEY CLAIM IT WAS CAUSED BY A "LACK OF MAINTENANCE (IE. NOT KEEPING UP ON OIL CHANGES)". THE LACK OF OIL THEN CAUSED THE TIMING CHAIN TO BREAK, WHICH THEN FURTHER DAMAGED INTAKE VALVES, HEAD GASKETS, BALANCE CHAIN, ETC. NOW I KNOW FEBRUARY 9TH AND JUNE 2ND IS NEARLY FOUR MONTHS APART, HOWEVER, IN THAT TIME I HAD PUT LESS THAN 2,000 MILES ON THE CAR. HOW WAS I SUPPOSED TO KNOW THAT MY ULTRA SYNTHETIC OIL WHICH IS RATED FOR FOUR TIMES LONGER, IN A CAR THAT IN THAT TIME HAD BEEN REPORTED TO BURN OIL, AND DOESN'T HAVE AN OIL LEVEL SENSOR, WOULD BURN OIL? IN MY MIND THIS ISN'T A LACK OF MAINTENANCE, IT IS GM'S LACK OF COMMUNICATION. GM NEVER INFORMED ME OF ANY ISSUES REGARDING OIL BURN, YET THEY SUPPOSEDLY REQUIRE TECHNICIANS TO ROLL BACK THE SENSOR BECAUSE OF THIS VERY ISSUE. I SHOULD ALSO MENTION THAT MIRACULOUSLY THE CAR WASN'T GIVING ANY OUTWARD SIGNS OF DISTRESS INCLUDING EXTRA NOISE, LOUD IDLE, HANDLING DIFFERENCES OR ANYTHING. WHILE MY SITUATION ENDED WITH NO INJURIES, AFTER READING ABOUT THIS ISSUE I AM ONE OF THE LUCKY ONES. THIS ISSUE IS NOT ONLY UNJUSTLY DRAINING BANK ACCOUNTS BUT ALSO COSTING LIVES.

I AM SEEING MULTIPLE COMPLAINTS ONLINE ABOUT THE HEADLIGHT ASSEMBLIES HERE: HTTP://WWW.CARPROBLEMZOO.COM/BUICK/REGAL/HEADLIGHTS-PROBLEMS.PHP ON MY BUICK, I AM HAVING THE SAME EXACT ISSUES. FOR SOME REASON, THERE IS CONDENSATION/WATER ENTERING THE HEADLIGHT HOUSING AND CAUSING THE BALLAST AND BULB TO FAIL. BUICK WANTED $1,215.00 TO REPAIR THE HEADLIGHTS. ONE PERSON IN THE SITE ABOVE SAID THE FOLLOWING: "THIS IS DUE TO A FAULTY SEAL BETWEEN THE OUTER AND INNER SHELL ASSEMBLY. THIS IS A HUGE SAFETY ISSUE, AS THE VEHICLE MAY LOOSE ALL HEADLIGHTS AND CAUSE THE DRIVER TO CRASH. THE ASSEMBLIES ARE VERY COSTLY TO REPLACE AND THE ISSUE IS VERY COMMON ON ALL 2011 THOUGH 2017 REGAL AND GS MODELS WITH HID. THIS IS DANGEROUS AND SHOULD BE FIXED BY THE MANUFACTURER. NEW ASSEMBLIES WILL RESULT IN THE SAME SAFETY ISSUE IN A SHORT AMOUNT OF TIME. THIS COULD BE A DESIGN FLAW OR A MANUFACTURING FLAW. . . REGARDLESS, IT IS VERY DANGEROUS!." I AM IN A MAJOR PREDICAMENT. I CAN'T AFFORD THE NEW HEADLIGHTS, AND EVEN IF I COULD, THIS PERSON IS STATING THAT THEY ARE LIKELY TO FAIL AGAIN. ALSO, THE WAY THIS BUICK IS DESIGNED, I WAS ABLE TO REPLACE THE PASSENGER SIDE HEADLIGHT WITH A MORE INEXPENSIVE BULB. I COULD NOT EASILY REPLACE THE DRIVER SIDE HEADLIGHT, OR ANOTHER BULB THAT IS OUT. THE DESIGN IS A SAFETY RISK AS I CAN'T AFFORD THE DEALERS'S REPAIR COSTS AND CANNOT DO IT MYSELF. THE WASHER FLUID BOTTLE IS IN THE WAY AND THERE WAS NO WAY TO EASILY REMOVE THE HEADLIGHT. THIS PUTS ME AT RISK FOR A CRASH AND ALSO A TICKET FROM POLICE. BUICK SHOULD FIX THIS FOR ALL REGALS WITH THIS ISSUE - ESPECIALLY SINCE THEIR VEHICLES ARE SO INCREDIBLY EXPENSIVE ANYWAY..

THE CAR WAS VERY NOISY AT START UP. HAD THE OIL CHANGED, THE NOISE WAS BETTER FOR A WHILE BUT CAME BACK IN LESS THAN 2 MONTHS AND NOW IT IS CONSTANT. THE CAR WILL STALL OUT IN THE MIDDLE OF DRIVING. I WILL LOSE EVERYTHING, ELECTRICAL AND POWER STEERING. THIS WOULD HAPPEN WHETHER OR NOT ON A HIGHWAY OR DURING CITY DRIVING. ENGINE LIGHT CAME ON AND I TOOK IT TO MY MECHANIC. MECHANIC TOLD ME IT WAS IN REDUCE POWER MODE. CAMSHAFT CORALATION CODE.

NYB CAR HAS LESS THAN 69K MILES AND IS BURNING THROUGH OIL. I BOUGHT IT USED AND THE DEALER LIKED WARRANTY ENDED BEFORE PROBLEMS STARTED. MY CHECK ENGINE LIGHT CAME ON WITHIN THE FIRST 2000 MILES OF ME DRIVING AND THE DEALER WANTED TO CHARGE ME ANOTHER $200 FOR A DIAGNOSTIC. SO I WENT TO A MECHANIC AND HE SAID THE ENGINE WAS BURNING THROUGH OIL FASTER THAN IT SHOULD. AT THIS POINT THE CAR HAD TURNED OFF WHILE UNDER 10MPH TWICE WHICH IS DANGEROUS AS THE BRAKES LOCK UP ALONG WITH STEERING BECOMING VERY STIFF. A MECHANIC DID WORK ON THE CAR REPLACING PLUGS AND OTHER PARTS THAT HAD BEEN DAMAGED FUE TO THE OIL BEING GONE, BUT THE SAME ENGINE IS STILL IN THE CAR. NOW LESS THAN A YEAR LATER ALONG WITH REGULAR OIL CHANGES THE CAR STILL BURNS THROUGH OIL. THE ENGINE CAUSES THE CAR TO ROCK WHEN AT IDLE AND WHEN MOVING UNDER 5MPH. MY FEAR IS THAT IVE CAR WILL SHUT OFF AGAIN. THIS IS A FAULT OF BUICK FOR DESIGNING AN ENGINE THAT CAN'T HOLD OIL.

TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT TOOK THE VEHICLE TO SUBURBAN CHEVROLET OF CLINTON (1070 W US-12, CLINTON, MI 49236) WHERE THEY REPLACED THE CONTACT'S KEY. AFTERWARDS, THE SERVICE INDICATOR ILLUMINATED AND THE CONTACT EXPERIENCED DIFFICULTY STARTING THE VEHICLE WITH THE KEY. ALSO, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE STARTED TO JERK. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THEY WERE UNABLE TO DIAGNOSE OR REPAIR THE FAILURES. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,774.