2011 Buick Regal

TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED WHILE TRAVELING AT ANY SPEED THE SERVICE ENGINE LIGHT ILLUMINATED INTERMITTENTLY ON MORE THAN ONE OCCASION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DID NOT DIAGNOSE THE FAILURE NOR DID THEY REPAIR THE VEHICLE. THE CODE WAS CLEARED ON THE INSTRUMENT PANEL BY AN AUTHORIZED DEALER AND THE FAILURE RECURRED. THE CONTACT CONTINUED TO SEE THE SERVICE ENGINE LIGHT ILLUMINATE AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE CRANK SHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

TL* THE CONTACT OWNS A 2011 BUICK REGAL CXL. THE CONTACT STATED THAT THE FRONT CALIPERS OVERHEATED AND GRABBED, CAUSING THE BRAKE NOT TO RELEASE AND THE STEERING WHEEL TO SHAKE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES HOWEVER, THE DEALER WAS UNABLE DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,210 AND THE CURRENT MILEAGE WAS 31,382.

THE BRAKES ON MY 2011 BUICK REGAL NEVER FELT RIGHT. THE BRAKE PEDAL WOULD GO DOWN ALMOST TO THE FLOOR. I COMPLAINED TO THE DEALER, THEY TESTED IT AND SAID THAT WAS THE WAY THE BRAKES ARE ON ALL THE REGALS. THEN IN THE VERY HOT SUMMER OF 2012 THE BRAKE PEDAL STARTED TO STICK TO FLOOR WHEN I STARTED THE VEHICLE. I HAD TO USE MY FOOT TO GET UNDER THE PEDAL TO POP IT UP. I WENT BACK TO THE DEALER AND TOLD THEM, AND AT FIRST, THEY TOLD ME THEY NEVER HEARD OF ANY RECALL OR PROBLEMS WITH OTHER REGALS OR OTHER VEHICLES. I TOLD THEM THIS IS A SERIOUS SAFETY PROBLEM AND AFTER I STARTED TO ASK OTHERS IN THE SERVICE DEPARTMENT, THE SERVICE MANAGER SAID HE DID HAVE OTHER REGALS WITH THAT PROBLEM AS WELL AS OTHER BUICK MODELS. THEY GAVE ME A LOANER AND ORDERED A NEW BRAKE ASSEMBLE. FOLLOWING THE REPAIR TWO WEEKS LATER I NOTICED ON THE RECEIPT "PIC#5692A ADDRESSING CONCERN, REPLACED BRAKE PEDAL AND RETAINERS PER PIC#5692A." THIS PROBLEM SHOULD HAVE BEEN A RECALL. *TR

I RECEIVED A LETTER FROM BUICK WHICH SAID MY BALANCING BELT (TIMING CHAIN) COULD BREAK CAUSING ENGINE DAMAGE. THEY WOULD NOT DO ANYTHING ABOUT IT UNTIL IT BROKE. THEY EXTENDED THE WARRANTY IN CASE THAT HAPPENED. IF THE TIMING CHAIN BREAKS AND THE ENGINE STOPS, I WILL LOSE STEERING CONTROL WHICH IS A COMFORTING THOUGHT. IF I AM ON INTERSTATE DOING 70 MPH AND LOSE STEERING, GOOD BYE! *TR

TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE VEHICLE BECAME RESISTANT TO ACCELERATION ATTEMPTS. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD DOWNSHIFT INDEPENDENTLY DESPITE THE BRAKE PEDAL NOT BEING DEPRESSED. THE FAILURE WAS RECURRING. IN ADDITION, THE ELECTRICAL SYSTEM WOULD INTERMITTENTLY FAIL. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4000.

I EXPERIENCE INTERMITTENT NOISE FROM THE RIGHT/PASSENGER SIDE OF THE ENGINE COMPARTMENT. I DROVE VEHICLE TO SUBURBAN BUICK GMC AND WAS UNABLE TO DUPLICATE NOISE AND NO ACTION WAS TAKEN. ON WHILE IN EL PASO, TX THE NOISE RETURN AND WOULD NOT STOP. DROVE VEHICLE TO SHAMALEY BUICK GMC ON JUNE 28, 2012 AND THE BELT TENSIONER WAS REPLACE (INVOICE 25754MILAGE 35416). AGAIN, THE INTERMITTENT NOISE RETURN AND AGAIN I TOOK VEHICLE TO SUBURBAN BUICK GMC AND SERVICE CENTER WAS UNABLE TO DUPLICATE NOISE. ADVISE SERVICE OF PREVIOUS REPAIR AND SINCE PROBLEM COULD NOT BE DUPLICATED IN SERVICE AREA, NO ACTION WAS TAKEN. WHILE IN LAS VEGAS, NV TOOK VEHICLE TO FAIRWAY CHEVROLET BUICK GMC ON JUNE 17, 2013 FOR ANOTHER CONCERN. WHILE IN SERVICE AREA SERVICE ADVISOR DUPLICATED THE NOISE WHILE MOVING VEHICLE. SERVICE ADVISOR KNOW WHAT CAUSES THE NOISE, THE REPAIR WAS PERFORM IN ADDITION TO THE OTHER CONCERN. REPLACE BELT TENSIONER AND SERPENTINE BELT (TAG 0059 MILEAGE 71195) THE ORIGINAL PART FAILS AND WAS REPLACE THEN THE SECOND PART FAILS. THIS PART SHOULD NOT FAIL IN 35,000 MILES. THIS IS SOMETHING THAT SHOULD BE INVESTIGATED. *TR

WHILE TRAVELING 55 MILES PER HOUR ON THE HIGH WAY THE CAR SHUT OFF CAUSING ME TO FORCE THE WHEEL ON THE ROAD. I REPORTED THIS AND WAS GIVEN RENTAL CARS FOR THE NOISES AND BELTS TO BE EXAMINED. THE NOISE SUBSIDED A FEW WEEKS ONLY TO RETURN WHEN DRIVING ABOUT 45 MILES PER HOUR AND THE CAR CUT OFF AGAIN. THIS TIME IN TRAFFIC MARCH 2013. THE THIRD TIME WAS IN APRIL 2013 . THE LAST TIME WAS JUNE 16, 2013. IT HAS BEEN IN THE SHOP OVER 45 DAYS. NOTHING WAS TOLD TO ME WAS WRONG. THEN WHY IS IT SHUTTING OFF WHILE IM DRIVING? *TR

SINCE THE 17TH OF APRIL EACH TIME I START THE CAR THE NAVIGATION SCREEN PUTS A WARNING ABOUT HAVING THE SCREEN ON WHILE DRIVING. YOU MUST PUSH #6 BUTTON TO CLEAR THE MESSAGE. BEFORE THIS IT DID THIS MAYBE ONCE IN 3 MONTHS. I WENT TO THE BUICK GARAGE AND THEY SAID IT DOESN'T HAPPEN WHEN YOU DON'T HAVE NAVIGATION ON. I'M TO START THE CAR THIS WAY. IF YOU THINK THIS IS THE FIX FOR THIS LET ME KNOW [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR