2011 Buick Regal

TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD AND RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDNENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ECM, CRANK SENSOR, AND MASS AIR FLOW SENSOR WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.

THE CAR STALLS WHEN SHIFTING GEARS. AT FIRST, IT WAS ONLY WHEN I WAS STOPPED THEN BEGAN TO DRIVE AND THE CAR WAS SHIFTING INTO FIRST GEAR. HOWEVER, IT RECENTLY GOT WORSE. I WAS RECENTLY ON THE FREEWAY AND WHEN I REACHED 60 MPH, IT STALLED, BEGAN TO SHAKE, AND DECREASE IN SPEED. IT WOULDN'T LET ME ACCELERATE. ONCE I GOT OFF THE FREEWAY AND REACHED UNDER 10 MPH, IT BEGAN TO WORK AGAIN BUT STILL STALLED EVERY TIME IT SHIFTED GEARS. I'VE TAKEN IT TO THE DEALER AND THEY SAY THEY CAN'T FIND ANYTHING WRONG WITH IT.

VEHICLE HAD RECALL 12212"A" PERFORMED IN OCT OF 2014 AT DELARSHIP, THIS RESULTS IN SOMETIMES IF NOT EVERY TIME OF A MIS-CALIBRATED BRAKE POSITION SENSOR. THE MIS-CALIBRATION RESULTS IN MY VEHICLE REQUIRING THE BRAKE PEDAL TO BE DEPRESSED ALMOST TO THE FLOOR BEFORE THE PARK POSITION DISENGAGEMENT SENSOR IS ACTIVATED. IT IS AT THIS POINT WHEN THE BRAKE LIGHTS ARE ACTIVATED. THIS EXTRA PEDAL TRAVEL RESULTS IN ME BEING ABLE TO COME TO A RAPID STOP FROM 85 MILES AN HOUR ON THE FREEWAY WITHOUT ANY REAR BRAKE LIGHTS ACTIVATING. THE BRAKE LIGHTS ARE NOT INTERMITTENT, THEY ACTIVATE EVERY TIME THE PEDAL IS PRESSED FAR ENOUGH, WHILE DRIVING THIS IS ONLY AT THE POINT WHEN ABS WOULD BE ACTIVATED UNDER EMERGENCY BRAKING. BUICK/GMC IS AWARE THIS IS THE CASE AND ISSUED RECALL 12212"B" ON OCT 11, 2016 WHICH READS: "THIS BULLITEN HAS BEEN REVISED TO INCLUDE A NOTE BEFORE STEP 4 OF THE SERVICE PROCEDURE. PLEASE DISCARD ALL COPIES OF BULLITEN 12212A." THE NOTE STATES: "THE BRAKE PEDAL POSITION SENSOR CALIBRATION MUST BE PERFORMED AFTER THE BRAKE PEDAL POSITION SENSOR,BCM,ECM, OR HPCM HAVE BEEN SERVICED." BUICK/GMC HAS NOT INFORMED DRIVERS UNDER THE ORIGINAL 12212A RECALL THAT THEIR BRAKE LIGHTS WILL NOT ACTIVATE BECAUSE OF THIS RECALL SERVICE AND HAVE REFUSED TO HONOR THIS NEWLY UPDATED PROCEDURE ON MY VEHICLE AND SHOWS AS "COMPLETE" ON NTHTSA WEBSITE. BOTTOM LINE THE ORIGINAL BOTCHED 12212A RESULTS IN BRAKE LIGHTS NOT ACTIVATING AND ANYONE THAT HAD 12212A DONE SHOULD GET 12212B NOTIFICATION AND RECALL COVERAGE.

TRAVELING ON FREEWAY APPROX. 5:45AM, ABOUT 72 DEGREES, SUNROOF AJAR (TILTED APPROX 1") BUT NOT FULLY OPENED. SUDDEN LOUD EXPLOSION OF SUNROOF GLASS. FIRST THOUGHT PROJECTILE, POSSIBLY BULLET. UPON STOPPING AND INSPECTING, NO FOREIGN OBJECT IN CAR AND VERY LITTLE GLASS. APPEARS MOST OF THE GLASS EXPLODED OUTWARD. IN ADDITION TO SHATTERED GLASS, STRESS CRACKS APPEAR IN REMAINING GLASS.

I'M WRITING ABOUT A CONCERN I HAVE REGARDING THE TRANSMISSION DESIGN FOR THE 2011 BUICK REGAL. I PURCHASED MY CAR FROM A REPUTABLE DEALER WITH A CLEAN CAR FAX IN 2014. THE CAR HAD ROUGHLY 45,000 MILES ON IT, AND EVERY BIT OF MAINTENANCE HAS BEEN PERFORMED AT THE APPROPRIATE INTERVALS SINCE I PURCHASED IT 3.5 YEARS AGO. DURING THE TIME THAT I'VE OWNED MY CAR, I HAVE PUT AN ADDITIONAL 30,000 MILES ON IT TOTAL. I HAVEN'T DRIVEN IT ON THE HIGHWAY SINCE JULY OF 2015, AND MY TRIPS ARE SHORTER THAN 4 MILES ONE WAY. ON MY WAY TO WORK A COUPLE OF WEEKS AGO, MY TRANSMISSION COMPLETELY FAILED WITHOUT WARNING. I WAS ALMOST BROADSIDED TWICE, TURNING LEFT AROUND A ROUNDABOUT. I WAS DRIVING ROUGHLY 30MPH, AND WITHOUT WARNING IT LOST POWER. THE "CHECK ENGINE" LIGHT FLASHED, AND THE CAR STALLED TRYING TO SWITCH GEARS AS I ACCELERATED. WHEN I WENT TO PUT IT IN PARK, IT WILL SLIDE INTO REVERSE BUT DOESN'T MOVE IN ANY DIRECTION. I WAS FORCED TO PUSH IT UPHILL IN A PARKING GARAGE, SO MY TOW TRUCK DRIVER COULD COME AND TOW IT TO MY MECHANIC. I HAD IT TOWED TO MY MECHANIC, WHO INFORMED ME THAT THIS DESIGN HAS A FATAL DESIGN FLAW CAUSING THE TRANSMISSION TO FAIL. THE ENCLAVE HAS BEEN RECALLED AS WELL FOR EXACT SAME FAILURE. I THEN GOT A SECOND OPINION FROM HIS TRANSMISSION EXPERT, WHO WAS DUMBFOUNDED I WAS NEEDING TO REPLACE A TRANSMISSION IN A CAR THAT HAS ACCUMULATED 30,000 MILES TOTAL IN 4 YEARS TIME. BOTH MY MECHANIC AND MY TRANSMISSION EXPERT INFORMED ME THAT THE ENCLAVE HAD BEEN RECALLED FOR THE EXACT SAME FAILURE, AND THEY PERSONALLY KNEW OF BUICK REGAL OWNERS WHO HAD THEIR TRANSMISSIONS FAIL WITHOUT WARNING. IF I HAD BEEN GOING FASTER THAN 30MPH, OR BEEN ON THE HIGHWAY, IT COULD HAVE BEEN FATAL! I SPOKE WITH MY ATTORNEY, WHO ADVISED ME TO FILE COMPLAINTS WITH BUICK, THE FTC, AND THE NHTSA.

PIRELLI PZERO NERO ALL SEASON TIRES. P235/50ZR 18 97W 45,000 MILE WARRANTY. THIS WAS MY 1ST PURCHASED OF THIS BRAND OF TIRE IN 2015. AFTER ONLY ABOUT 15,000 IN 2016, I WAS INFORMED THE TIRES WERE BALD AND NEEDED REPLACED. I WENT BACK TO PLACE OF PURCHASE & PIRELLI GAVE ME A DISCOUNT FOR SAME TYPE OF TIRE AS REPLACEMENT, 4/8/2016. I NOW HAVE BEEN TOLD THESE TIRES NEED REPLACED AGAIN TO TIRE WEAR. I HAVE BEEN GETTING ALL TIRES ROTATED EVERY 3 MONTHS, SINCE I OWNED ANY CAR WITH ANY TIRES. TELEPHONE STARTING 8-7-2017 WERE NEVER RETURNED TO DISCUSS STATED TIRES. I FOUND CONTACT INFO ON BBB WEB PAGE, LEFT MESSAGES FOR CUSTOMER SERVICE AS WELL AS 2 INDIVIDUALS NAMED AS PRODUCT/MARKETING. NO RETURN CALLS.I ALSO TOOK A SCREEN SHOT OF THE BBB WHICH REFLECTED CUSTOMER COMPLAINTS IN REFERENCE TO THE WARRANTY ISSUES WITH PIRELLI TIRES. AND EMAILED IT TO PIRELLI COMPANY. I RECEIVED A CALL FROM AN INDIVIDUAL IN CUSTOMER SERVICE, OFFERED SAME TIRES AT ANOTHER DISCOUNT, I STATED THAT WAS NOT ACCEPTABLE, AS THE QUALITY, DEPENDABILITY AND SAFETY IS THE ISSUE. HE SAID THERE WAS NO OTHER OPTION. I THEN RECEIVED A CALL FROM A MARKETING INDIVIDUAL, WE HAD A LONG CONVERSATION ABOUT HOW I ROTATE TIRES EVERY 3000 MILES AND HIS TIRES WERE DEFECTIVE, HE REQUESTED I EMAIL HIM THE INVOICE & PHONE LOG. AFTER A FEW DAYS I HAD TO CONTACT HIM, HE INSINUATED I DID NOT TAKE PROPER CARE OF THE TIRES AND ONLY A SMALL PORTION OF THE TOTAL COST WOULD BE REFUNDED. NHTSA NEEDS TO KNOW ABOUT THESE TIRES, THEY DO NOT EVEN MEET HALF OF THE WARRANTY, AND THE COMPANY REFUSES TO ACKNOWLEDGE THERE IS A PROBLEM. THESE TIRES PLEASE NEED TO BE INVESTIGATED. THEY ARE DEFECTIVE IN QUALITY, DEPENDABILITY AS WELL AS SAFETY. BY THE WAY, I PAID ABOUT $1,700 WITHIN 2 YEARS FOR THE STATED TIRES.

VEHICLE WAS BEING DRIVEN OFF OF MAIN HIGHWAY INTO A SHOPPING CENTER PARKING LOT WHEN THE ENGINE SHUT OFF CAUSING THE VEHICLE TO LOSE POWER STEERING AND BRAKES. VEHICLE WOULD NOT RESTART AND NEEDED TO BE TOWED TO LESTER GLENN BUICK THAT NIGHT. THE NEXT DAY AFTER SITTING IN THE DEALERSHIP PARKING LOT, THE VEHICLE WAS ABLE TO START AND THE DEALERSHIP STATED THEY WERE"UNABLE TO DUPLICATE THE PROBLEM" AND FOUND NOTHING WRONG WITH THE VEHICLE. I PRESENTLY OWN TWO(2) 2011 BUICK REGAL AND BOTH HAVE EXPERIENCED THIS SAME PROBLEM WITH LOSS OF STEERING AND BRAKING. I HAVE CONTACTED G M NUMEROUS TIMES AND HAVE RECEIVED NO CALLS BACK FROM THEIR "SENIOR " ADVISER. HAVE ALSO READ ABOUT SIMILAR COMPLAINTS ON THE INTERNET WITH THESE VEHICLES. HOPEFULLY G M WILL ADDRESS THIS SERIOUS SAFETY ISSUE BEFORE SOMEONE GETS SERIOUSLY HURT