2011 Buick Regal

THE VEHICLE SEEMS TO WANT TO CUT OFF WHILE AT A TRAFFIC LIGHT! I SIMPLY DO NOT UNDERSTAND WHY THE ENGINE SEEMS TO BE SO LOUD. I HAD BOTH SHOCKS AND STRUTS REPLACED AFTER PURCHASING THIS VEHICLE. THE ENTIRE FRAME SEEMS TO NOSE DIVE OR "WANDER" WHILE I AM DRIVING ON THE HIGHWAY, TOTALLY UNCOMFORTABLE FEELING. TIRES ARE BASICALLY NEW I JUST DON'T KNOW WHAT SEEMS TO BE GOING ON WITH THIS CAR!

TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SEIZED AT A RED LIGHT AND NEVER RESTARTED. THE CONTACT STATED THAT THE TIMING CHAIN FAILED AND DISRUPTED THE ENGINE, LEAVING THE VEHICLE INOPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS VISUALLY DIAGNOSED. THE VISUAL DIAGNOSIS DETERMINED THAT THE FAILURE PART WAS THE TIMING CHAIN. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 69,926. *TT *TR

I PREVIOUSLY REPORTED AN ISSUE IN 2016 WITH ENGINE FAILURE DUE TO TIMING CHAIN FAILURE WHERE I WAS DRIVING DOWN THE HIGHWAY IN HEAVY TRAFFIC AND IMMEDIATELY THERE WAS ENGINE FAILURE, LOSS OF POWER AND WAS PUT IN A VERY UNSAFE POSITION. AFTER I COASTED MY CAR, WITH 4 WAYS ON, TO THE SIDE OF THE ROAD I CALLED A TOW TRUCK WHICH TOWED ME TO THE NEAREST GM DEALER WHICH WAS VICTORY CHEVY IN MILAN MICHIGAN. AFTER SOME DIAGNOSIS THEY INFORMED ME OF THE COMPLETE TIMING CHAIN FAILURE AND INTERNAL ENGINE DAMAGE. AT THE TIME I HAD 111K MILES ON THE ODOMETER. I WAS INFORMED THE CAR NEEDED A COMPLETE REBUILD AND I VOICED MY DISPLEASURE ABOUT THE FAILURE SO SOON AFTER THE EXPIRATION OF THE 100K WARRANTY. WHAT GM DID AGREE TO WAS TO SPLIT THE REPAIR 60-40 WHERE I WAS RESPONSIBLE FOR APPROX. $2700 OF THE REBUILD. AT THAT TIME I COMPLAINED ABOUT THE REBUILD VERSUS A NEW MOTOR AND WAS TOLD THAT WAS ALL THEY WOULD OFFER ME. I AGAIN COMPLAINED THAT IF IT'S REBUILT I WILL BE BACK IN WITH THE SAME ISSUE IN THE FUTURE SO HERE I AM LESS THAN 18 MONTHS AFTER A REBUILT MOTOR I TAKE THE CAR TO THE DEALER FOR A LOUD NOISE ON STARTUP AND SMELL OF AN OIL LEAK. THE DEALER NOW TELLS ME THE TIMING CHAIN NEEDS REPLACED AGAIN ALONG WITH A TOP END REBUILD COSTING APPROX. $4500 ALTHOUGH THERE IS NO DRIVABILITY ISSUE WITH THE CAR. SO I CALLED GM CUSTOMER CENTER AND SPOKE WITH THE SUPPOSED "HEAD SERVICE ADVISOR" AND WAS TOLD BY HIM THAT SINCE THE CAR IS OUT OF THE 12 MONTH WARRANTY THEY WOULD OFFER NO ASSISTANCE. I INFORMED HIM I HAVE BEEN A GM CUSTOMER SINCE 2003 AND THIS IS THE ABSOLUTE WORST VEHICLE I HAVE EVER OWNED. THE TIMING CHAIN IS A KNOWN ISSUE IN THESE CARS FOR FAILURE AND NOT JUST WITH HIGHER MILEAGE ENGINES. WHY IS GM NOT ISSUING A CAMPAIGN FOR THESE VEHICLES AND THEIR MOTORS? I HAVE REPLACED SO MANY THINGS ON THIS CAR I AM GOING TO FILE A COMPLAINT WITH THE BBB AND PURSUE LEMON LAW.

THE MORNING OF DEC 8 I WAS PULLING INTO MY JOB PARKING LOT AND THE ENGINE SHUT OFF 3 TIMES. AFTER WORK ON THE WAY HOME I NOTED A ROUGH IDLE. I PULLED INTO A GAS STATION AND IT SHUT OFF AGAIN. I WAS ABOUT 100 YARDS FROM MY GM DEALERSHIP SO I PARKED IT THERE FOR SERVICE/REPAIR THE NEXT DAY. I WAS CALLED ON THE 10TH AND WAS TOLD IT WAS THE TIMING CHAIN AND THIS REPAIR WOULD COST APPROX. $2200. I WAS THEN TOLD ON THE 12TH THAT THE TIMING SPROCKET AND CAM SHAFT WOULD HAVE TO BE REPLACED ADDING COST TO THIS POOR MATERIAL OR POOR WORKMANSHIP. I REMEMBER A RECALL ON A ENGINE EARLIER IN THE YEAR THAT I THOUGHT THE DEALERSHIP REPAIRED WHICH I BELIEVE WAS SOMETHING INVOLVED WITH THE CAM SHAFT BUT I KNOW THEY HAD TO GO INTO THE ENGINE. THIS SHUTTING OFF WHILE THE VEHICLE IS IN OPERATION REALLY SCARED ME AND THE CAM SHAFT, CAM SHAFT SPROCKET AND TIMING CHAIN SHOULD HAVE BEEN MADE OF A BETTER MATERIAL, A STRONGER MATERIAL. $2000 SPENT EARLIER PLUS THE $2200 ESTIMATED NO I COULD HAVE PURCHASED AN ENGINE FOR $4200. MY VEHICLE IS CURRENTLY AT BURNS CHEVROLET BEING REPAIRED SINCE DEC 8TH. THIS IS A REAL SAFETY ISSUE THAT SHOULD BE LOOKED INTO.

TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING 40 MPH, THERE WAS A MISFIRE IN THE ENGINE AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN FRACTURED AND CAUSED SEVERE DAMAGE TO THE ENGINE. THE VEHICLE WAS THEN TOWED TO COUNTRYSIDE GM (N8167 KELLOM RD, BEAVER DAM, WI 53916, (920) 885-3301) TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,351.