Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
110–25K
525–50K
1350–75K
375–100K
6100–150K
1150K+
39 reports with mileage · 15 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 19 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Fuel/propulsion System. Review the 12 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 9 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
2 crash reports2 fire reports1 injury reports
What owners actually said
54 reports
Mileage unknown · Sep 1, 2010
Engine And Engine CoolingInjury
I RECENTLY RENTED A BRAND NEW BUICK LUCERNE CAR FROM ENTERPRISE RENTALS. THE FOLLOWING DAY I WAS STANDING BY THE REAR OF THE CAR AND I SUSTAINED A PAINFUL BURN ON MY LEG FROM THE CHROME TAILPIPE. SECOND OR THIRD DEGREE BURN APPROX 3X3 CM. I AM VERY CONCERNED THAT A CHILD COULD GRAB ONTO THE TAILPIPE AND BE SEVERELY BURNED. I H…
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I RECENTLY RENTED A BRAND NEW BUICK LUCERNE CAR FROM ENTERPRISE RENTALS. THE FOLLOWING DAY I WAS STANDING BY THE REAR OF THE CAR AND I SUSTAINED A PAINFUL BURN ON MY LEG FROM THE CHROME TAILPIPE. SECOND OR THIRD DEGREE BURN APPROX 3X3 CM. I AM VERY CONCERNED THAT A CHILD COULD GRAB ONTO THE TAILPIPE AND BE SEVERELY BURNED. I HAVE PHOTOS. *TR
NHTSA ODI #10353404
3,213 miles · May 17, 2010
Service Brakes, HydraulicSteering
TL*THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING OUT OF THE DRIVEWAY, THE BRAKES AND POWER STEERING FAILED SUDDENLY. THE DEALER WAS ON THE WAY TO PICK UP THE VEHICLE TO INSPECT IT AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE 3,213. UPDATED 6/19/10 *CN UPDATED 07/2/10.*JB
NHTSA ODI #10330855
Mileage unknown · Apr 20, 2010
Power Train
PURCHASED 2010 BUICK LUCERNE IN DEC. 2009. HAVE THE GEAR SHIFT ON STEERING COLUMN. WHEN GEAR SHIFT IS IN DRIVE THE TOTAL ON STAR NAVIGATION SYSTEM AND 1/3 OF RADIO CANNOT BE SEEN. THIS IS AN ACCIDENT WAITING TO HAPPEN. YOU HAVE TO TAKE YOUR EYES OFF THE ROAD AND TURN YOUR BODY TOWARDS CENTER OF CAR TO SEE THE DIRECTIONS FOR NAV…
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PURCHASED 2010 BUICK LUCERNE IN DEC. 2009. HAVE THE GEAR SHIFT ON STEERING COLUMN. WHEN GEAR SHIFT IS IN DRIVE THE TOTAL ON STAR NAVIGATION SYSTEM AND 1/3 OF RADIO CANNOT BE SEEN. THIS IS AN ACCIDENT WAITING TO HAPPEN. YOU HAVE TO TAKE YOUR EYES OFF THE ROAD AND TURN YOUR BODY TOWARDS CENTER OF CAR TO SEE THE DIRECTIONS FOR NAVIGATION AND ALSO TO SEE DIALS ON RADIO. WROTE A LETTER TO CEO OF GM IN JAN. 2010. AT FIRST, THEY SAID IT WAS MY STATURE THAT I COULD NOT SEE NAVIGATION NOR RADIO. (AM 4' 9") AND THAT IF I WANTED TO RECTIFY THIS SITUATION, I WOULD HAVE TO PAY $800 FOR A DIFFERENT RADIO. SINCE THEN, I WENT TO THE DEALER AND HAD THE CAR TEST DRIVEN BY THE SERVICE MANAGER. I HAVE A WORK ORDER CONFIRMING THIS. RESULTS - NOONE CAN SEE THE NAVIGATION SYSTEM IN THE DRIVE POSITION. CALLED GM - WAS ANGRY AS THEY LIED TO ME. THEY NOW ADMIT THAT THIS IS A PROBLEM BUT WOULD NOT DO ANYTHING UNTIL MORE COMPLAINTS ARE REGISTERED (I FEEL ACCIDENTS TO HAPPEN). THEY ARE KEEPING AN OPEN FILE. THIS IS WRONG. I CANNOT USE THE SYSTEM AS I'LL HAVE AN ACCIDENT. EVEN THE RADIO, I AM RELUCTANT TO CHANGE STATIONS UNTIL I AM STOPPED BECAUSE I CANNOT TELL WHERE STATIONS ARE. GM ADVERTISES THE WONDERFUL ON STAR NAVIGATION SYSTEM BUT I CAN'T USE IT OR I'LL GET INTO AN ACCIDENT. HAVE BEEN CONTACTING GM FOR 3 MONTHS AND NOTHING IS HAPPENING. CAN YOU HELP? *TR
NHTSA ODI #10326558
40 miles · Jan 27, 2010
Seats
TL-THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE HEAD RESTRAINTS WERE IMPROPERLY SHAPED. THEY LEANED SO FAR FORWARD THAT HE COULD NOT SIT COMFORTABLY IN HIS SEAT AND WAS HIT IN THE BACK OF THE HEAD WHEN HE TRIED TO SIT BACK IN THE SEAT. WHEN HE TOOK THE VEHICLE TO THE DEALERSHIP, THE DEALER SWITCHED THE DRIV…
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TL-THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE HEAD RESTRAINTS WERE IMPROPERLY SHAPED. THEY LEANED SO FAR FORWARD THAT HE COULD NOT SIT COMFORTABLY IN HIS SEAT AND WAS HIT IN THE BACK OF THE HEAD WHEN HE TRIED TO SIT BACK IN THE SEAT. WHEN HE TOOK THE VEHICLE TO THE DEALERSHIP, THE DEALER SWITCHED THE DRIVER AND PASSENGER HEAD RESTS. HE CALLED THE MANUFACTURER WHO TOOK A COMPLAINT BUT OFFERED NO FURTHER ASSISTANCE TO-DATE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 400. THE FAILURE MILEAGE WAS 40-BK
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010-2011 DTS AND BUICK LUCERNE VEHICLES EQUIPPED WITH V8 ENGINES. THE STARTER OR ALTERNATOR CABLE IS IN CONTACT WITH THE POWER STEERING RETURN LINE. IF EITHER THE STARTER OR ALTERNATOR CABLE IS CONTACTING THE POWER STEERING RETURN LINE, THE CABLE COULD WEAR THROUGH THE LINE, CAUSING A POWER STEERING FLUID LEAK.
Consequence & remedy
Consequence: A POWER STEERING LEAK COULD RESULT IN A LOSS OF POWER STEERING, INCREASING THE RISK OF A CRASH, AND/OR THE LEAK ONTO HOT ENGINE PARTS COULD CAUSE AN ENGINE COMPARTMENT FIRE.
Remedy: DEALERS WILL SECURE AND IF NECESSARY REROUTE THE LINES TO PREVENT CONTACT. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 19, 2010. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, BUICK AT 1-866-608-8080 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2010 Buick Lucerne Problems, Complaints & Recalls | Skip That Year
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